Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Friendly service
Accessibility
Cons:
Cleanliness issues
Small room sizes
Outdated amenities

Categories

Cleanliness
7.01
Mixed sentiments from reviews mentioning mediocre cleaning and black mold.
Service
8.48
Numerous reviews praised the friendly and helpful staff.
Location
8.52
Strong positive sentiment regarding the central location and accessibility.
Room Quality
7.47
Mentioned small rooms and issues with in-room facilities.
Amenities
7.5
Generally good facilities, but some concerns about old furniture.
Value for Money
7.96
Good value mentioned in certain reviews, with free bus access seen as a bonus.
Food and Beverage
7.51
Breakfast was acceptable but varied in impressions.
Overall Experience
7.98
Overall positive feedback with various notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:41

Property Description

Convenient Location
Hotel Spatz, located on the edge of Luzern, offers easy access to the city center with a short 5-minute bus ride. The proximity to the main train station and the lake shore makes it an ideal choice for travelers looking to explore the city.

Delicious Dining Options
Indulge in Swiss delicacies prepared with locally sourced ingredients at the hotel's restaurant. Pair your meal with a selection of international wines for a truly delightful dining experience. Don't forget to start your day with a delicious breakfast served fresh every morning.

Comfortable Accommodation
Relax in well-equipped rooms featuring modern amenities such as free Wi-Fi, TV, and a private bathroom. Some rooms even come with a balcony, offering a picturesque view of the surroundings. Enjoy a cozy stay at Hotel Spatz, where comfort meets convenience.

Book your stay at Hotel Spatz now and experience the perfect blend of comfort, convenience, and culinary delights.

Important information:

Please note that the café is open until 11am on weekdays and 12 noon on weekends and breakfast is available every day.

Please note that in-person check-in after 19:00 and after 17:00 on Sunday is not possible at this property. If you wish to check in later, please contact the property directly.

Please note that the parking spaces are not suitable for busses. Guests can use local busses free of charge with their booking confirmation. From Lucerne Train Station, please use lines 1, 11, 14, or 20 until the Eichhof stop. At the hotel, you will receive a ticket for additional travel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for CHF 50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 2133 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 7.98
L
Luisella • couple • it
9
Abbiamo avuto un problema con il bagno e lo staff lo ha prontamente risolto .
Pros:

Posizione e buon rapporto qualità prezzo

Cons:

Niente

2026-07-25 • via Nuitee
M
María Antonia • solo_traveller • mx
8
Pros:

Está bien ubicado y el restaurante de la esquina muy rico

2026-07-25 • via Nuitee
L
Lucía • couple • es
9
2026-07-24 • via Nuitee
J
Jeroen • family_with_children • nl
1
Wat een drama. Boek hier geen kamer!!!
Pros:

Niks

Cons:

Ik heb 230 euro betaalt voor een kamer voor 3 personen. Bij aankomst deed de elektriciteit het al niet en werd er verbouwd tijdens ons verblijf. Personeel beloofde het probleem op te lossen. Maar uiteindelijk heb ik met 2 kinderen de hele nacht zonder elektriciteit gezeten. De receptie was vanaf 20 uur leeg en op het noodnummer werd niet opgenomen. De volgende dag was er totaal geen compensatie mogelijk. En na communicatie nu achteraf ook niet.
Boek hier dus geen kamer!!!

2026-07-22 • via Nuitee
C
Craig • solo_traveller • gb
8
Pros:

Staff were great.

Cons:

No air con. Fan in room wasnt working properly.

2026-07-20 • via Nuitee
S
Shubham • extended_group • in
7
2026-07-20 • via Nuitee
M
M • solo_traveller • nl
8
Prima hotel (voor doorreis)
Pros:

Mooie ligging dichtbij het centrum. Voor het hotel lag een bushalte. We mochten 1 dag gratis gebruik maken van de bus naar het centrum. We zijn hier 1 nacht verbleven op weg naar ons vakantieadres in Italië. Personeel was vriendelijk en behulpzaam. Bedden en douche waren prima. Fijn dat er een klein waterkokertje met wat koffie en theezakjes stond zodat er koffie en thee kon worden gezet op de kamer.

Cons:

Het was ondanks de ventilatoren die er stonden ontzettend heet boven op de kamer.

2026-07-20 • via Nuitee
X
xy1967 • solo_traveller • de
4
Spatz braucht Meisterhand.
Pros:

Nichts

Cons:

Kein Kühlschrank, keine Handtücher, keine Klimaanlage, Duschkabine kaputt,Balkon groß aber nicht einladen. Im ganzen das Hotel braucht radikale Erneuerung.

2026-07-20 • via Nuitee
R
Richard • family_with_children • dk
2
Good location but rooms are terrible on hot days.
Pros:

Location was good and the staff were friendly.

Cons:

The room was so hot and didn't have air conditioning, so we had to have the windows open. Because it was next to a main road, we were woken up before 6:00 each morning with the sound of vehicles.
The breakfast was recycled from the previous day so some of the cheese and bread was dried out and when the fridge was left off, rather than replacing the food that was warm, they just switched it back on.
We asked to move room but were told nothing else was available and so as a result we had three nights of barely any sleep.

2026-07-19 • via Nuitee
L
L • extended_group • nl
5
2026-07-19 • via Nuitee
S
Steven • solo_traveller • be
7
2026-07-19 • via Nuitee
L
Lucia • solo_traveller • it
9
2026-07-18 • via Nuitee
I
Ixone • solo_traveller • es
8
2026-07-17 • via Nuitee
J
JAVIER • family_with_children • co
9
Pros:

La habitación es adecuada y el hotel está bien ubicado. El personal fue muy atento y nos proporcionó instrucciones detalladas durante la estancia. Además, nos facilitaron un pase para utilizar los buses de la ciudad, lo cual fue muy útil, especialmente porque hay una parada justo al cruzar la calle.

El desayuno fue excelente: muy variado, rico y con productos de muy buena calidad.

Cons:

Como aspecto por mejorar, algunas partes de la habitación podrían ser un poco más cómodas. Por ejemplo, la cama suplementaria no resultó muy confortable. Sin embargo, se trata de pequeños detalles que no afectaron de manera importante nuestra buena experiencia.

2026-07-17 • via Nuitee
I
Irene • extended_group • us
10
Pros:

Easy access, wonderful accommodations, breakfast was great. Staff was very friendly

Cons:

N/A

2026-07-17 • via Nuitee
L
Lach • couple • au
6
2026-07-17 • via Nuitee
M
Monica • solo_traveller • ch
8
Pros:

Nettes Prmersonal, saubere Zimmer
Für die Lage an der Strasse erstaunlich ruhig. Wir konnten bei öffenem Fenster schlafen.

2026-07-17 • via Nuitee
D
Daniela • family_with_children • ec
6
Pros:

Breakfast was expensive

Cons:

The hotel should have air conditioning - it’s like an oven inside.

2026-07-17 • via Nuitee
P
Pascale • couple • be
7
Chaud !
Pros:

Bonne situation par rapport au centre, facilité du bus devant l'hôtel. Parking pour petites voitures, payant. chambre spacieuse. Installations sanitaires petites mais bien agencées

Cons:

Nous avons séjourné sous le toit par temps de canicule. Pas d'air conditionnné et difficulté de refroidir la pièce. Un ventilateur n'a aucun effet par ce temps-là.
Pas d'ascenseur, ce n'était pas annoncé.

2026-07-17 • via Nuitee
A
Anna • family_with_children • au
8
Nice little hotel had a good stay
Pros:

We had interconnecting rooms as we were a family of 6. Rooms were clean. There was a bus stop right outside the hotel that took you directly into town.

Cons:

There is no air conditioning and the fans provided did very little with the 30 degree heat we experienced every day.

2026-07-16 • via Nuitee