Best Western Plus Airport Inn & Suites

Hotels
•
Best Western Plus
7.9 (826 reviews)
5433 West Wiley Post Way , Salt Lake City , US
+1 801-428-0900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Very close to the airport / excellent location
Clean rooms reported by many guests
Good complimentary breakfast
Friendly and helpful staff
Free parking
Pool and Jacuzzi available
Cons:
Inconsistent housekeeping / some rooms not cleaned
Cleanliness issues in bathrooms and odors reported
Long shuttle delays for some guests
Deposit/refund problems
No in-room coffee maker / bottled water charged
Safety concerns (attempted car break-in, evidence of drug use)

Categories

Cleanliness
6.4
Mixed reports: many guests called rooms 'clean' while multiple reviews mention unclean bathrooms, sheets/towels not changed, odors and evidence of drug use — overall below average cleanliness.
Service
8.4
Generally praised as friendly and helpful (staff suggested local restaurants, maintenance and housekeeping described as cordial), but marred by serious service lapses (long shuttle delay, inconsistent room cleaning, deposit follow-up issues).
Location
9.2
Consistently positive: repeatedly described as very close to the airport and convenient (many reviews explicitly cite excellent airport proximity and easy access to venues).
Room Quality
8
Rooms often described as clean, large and comfortable (big rooms for families, comfy beds), though some guests reported uncomfortable beds, protruding bed frames, and an older property feel.
Amenities
7.4
Solid amenities (free breakfast, pool and Jacuzzi available) but with issues: lukewarm hot tub at times, no in-room coffee makers in some rooms, no bathroom fan causing paint issues, bottled water not complimentary.
Value for Money
6.6
Mixed-to-negative: several complaints about price, deposit return problems, Wi-Fi/cost concerns and safety incidents that reduced perceived value.
Food and Beverage
8.6
Consistently positive breakfast comments (good complimentary breakfast with hot items) and available after-hours hot drinks; overall F&B sentiment is a clear strength.
Overall Experience
8.6
Overall impressions are positive for many guests (clean property, convenient location, friendly staff, good breakfast), though notable negatives (cleanliness lapses, shuttle/deposit problems, safety concerns) prevent an excellent score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Indulge in Luxury Amenities

Featuring an indoor swimming pool and fitness centre, Best Western Plus Airport Inn & Suites offers a relaxing stay just 6.3 km from Salt Lake City International Airport. Unwind in the spa bath available in select rooms or enjoy the flat-screen cable TV in every room.

Delight in Complimentary Services

Start your day right with a complimentary breakfast spread including fresh fruit, eggs, and juice. Stay connected with free WiFi throughout the property and take advantage of the hot tub, business centre, and launderette during your stay.

Explore Nearby Attractions

Conveniently located, the hotel is a short drive from Clark Planetarium and Utah Hogle Zoo, offering entertainment for all ages. Book your stay now and experience comfort and convenience at Best Western Plus Airport Inn & Suites.

Important information:

*A Refundable cleaning and damage deposit ranging from $100.00 to $150.00 is required at check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 826 reviews
Cleanliness: 6.4
Service: 8.4
Location: 9.2
Room Quality: 8
Amenities: 7.4
Value for Money: 6.6
Food and Beverage: 8.6
Overall Experience: 8.6
B
Brandon • family_with_children • us
9
Pros:

The bed was amazing! Soft and comfy.

Cons:

There is no fan in the bathroom. That makes the paint bubble on the walls and door.

2026-10-31 • via Nuitee
M
McQuiston • solo_traveller • us
7
Pros:

Good breakfast

Cons:

The first room we were issued was not cleaned yet

2026-10-07 • via Nuitee
N
Naina • couple • gb
8
Good hotel in great location close to Airport
Pros:

Good location, clean rooms and good breakfast

Cons:

Nothing

2026-09-19 • via Nuitee
L
Luciano • solo_traveller • it
9
2026-09-18 • via Nuitee
F
Ferrara • family_with_children • it
8
ottimo
Pros:

a pochi minuti dall'aeroporto, stanza molto grande e confortevole per 4 persone. Non ho fatto colazione perchè avevamo il volo molto presto quindi non posso dare feedback. Molto soddisfatta

Cons:

nulla in particolare. tutto soddisfacente

2026-09-15 • via Nuitee
J
JOSE LUIS • solo_traveller • mx
7
SE PUEDE MEJORAR EL SERVICIO
Pros:

LA ESTANCIA ESTUVO BIEN

Cons:

DURANTE MI ESTANCIA SOLO EL PRIMER DIA ASEARON MI HABITACION, NO HAY BOTELLAS DE AGUA PARA BEBER DE CORTESIA, EN LA TV, NO HAY CANALES EN ESPAÑOL SOLO LOCALICE UNO, NI TAMPOCO LA POSIBILIDAD DE QUE LOS PROGRAMAS O PELICULAS SE PUDIERAN TRADUCIR

2026-09-03 • via Nuitee
M
Mary • couple • us
10
2026-09-02 • via Nuitee
M
Mellor • solo_traveller • gb
8
2026-08-28 • via Nuitee
S
S • solo_traveller • us
10
2026-08-19 • via Nuitee
R
Ricardo • family_with_children • mx
1
Cons:

I did not receive my $100 deposit back. I called them, but they didn’t resolve it for me.

2026-08-19 • via Nuitee
S
Steve • couple • us
8
Had a great time at the rave. Hotel close to the venue
Pros:

I was there for Das Energi. First time in salt lake. The location was perfect really close to the venue. Utah is also easy to get around. Friendly people and solid food.

Cons:

The bed wasn’t the most comfortable but overall a great stay.

2026-08-15 • via Nuitee
L
LINDA • couple • us
10
Great stay and close to the airport.
Pros:

We stayed 4 nights at this hotel. Property was clean, rooms are clean, staff is friendly and helpful to suggest local restaurants, parking is free and well lit. Good breakfast, next door restaurant is Perkins. Enjoyed the pool and Jacuzzi. Breakfast is free included: bacon, sausage, scrambled eggs, waffles, and the usual bread and
pastries. After hours, you can still get free coffee, hot chocolate, and hot tea.
Bottled water is a dollar and they can charge it to the room.

Cons:

N/A

2026-08-15 • via Nuitee
E
Exauce • couple • us
10
2026-08-12 • via Nuitee
C
Carsten • extended_group • de
9
perfektes Hotel am Flughafen als Zwischenstopp für die Weiterreise zum Yellowstone-Park
Pros:

Sauber, perfekte Lage zum Flughafen, großes Zimmer, Parken direkt vorm Hotel kostenlos

2026-08-11 • via Nuitee
L
Larry • couple • us
8
2026-08-09 • via Nuitee
E
Edward • couple • us
8
2026-08-07 • via Nuitee
G
Gretchen • family_with_children • us
3
I was expecting a lot more from a hotel that got 4 star reviews. A lot more.
Pros:

Clean and located close to airport. Maintenance and house cleaning staff were very friendly and helpful.

Cons:

The shuttle took an hour and a half to pick us up at the airport. I was with my kids and we didn't get to our room until 1:00am. Then, the next morning I asked for a late check out since we got in so late and they only extended until 12:30. We wanted to use the hot tub since that is one of the main reasons I booked this hotel over other options. We got in the hot tub and it was a lukewarm 91 degrees. Maintenance was eventually able to get it to warm up, but by that time we had to check out. Also, no coffee maker in the room. Had to shower and get dressed just to get coffee down in the lobby.

2026-08-06 • via Nuitee
I
Isaiah • couple • us
8
2026-08-02 • via Nuitee
M
Mogerah • family_with_children • us
10
Pleasant
Pros:

The location

Cons:

The price

2026-07-24 • via Nuitee
K
Kaanhan • couple • us
3
Never again
Pros:

Nothing

Cons:

It was dirty bathroom smelled like poop housekeeping kept running away didn’t change my sheets towels or anything

2026-07-22 • via Nuitee