Summerset Continental Hotel Maitama

Hotels
•
Independent
7 (20 reviews)
No 73 Usuma Street, Off Gana Street, Maitama, Abuja, 23409 , Abuja , NG
234-234-92203402

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Facilities

Fitness facilities
Area shuttle (surcharge)
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Fitness facilities
Safe-deposit box at front desk
Free newspapers in lobby
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Friendly staff
Spacious rooms
Ambiance
Facilities
Cons:
Poor/limited breakfast
No breakfast food reported
Repetitive breakfast options
Poor Wi-Fi

Categories

Cleanliness
8
Multiple reviews explicitly praise cleanliness and mention well-cleaned rooms, indicating a clearly positive sentiment on cleanliness.
Service
8
Staff are described as excellent and very courteous in a review, so service is rated positively (slightly above target to reflect praise).
Location
8
Location is repeatedly cited as convenient and a pro across several reviews, supporting a strong positive score.
Room Quality
7.5
Rooms are described as spacious and well cleaned in reviews, indicating a generally positive room quality.
Amenities
5.5
Mixed reports: 'facilities' are mentioned positively by one reviewer, but poor Wi‑Fi is called out, so amenities are rated slightly below average.
Value for Money
7
Not mentioned in the reviews; assigned the target overall rating as the default.
Food and Beverage
4.5
Multiple negative comments about complimentary breakfast (no food, very poor, same type every morning) indicate clear dissatisfaction with F&B.
Overall Experience
7.5
Headlines like 'Excellent', 'It was lovely', and 'All' indicate generally positive overall experiences, but recurring breakfast issues slightly temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-29 11:24

Property Description

Luxury Amenities for Your Comfort
Indulge in the outdoor pool and fitness center, or savor a meal at the hotel restaurant. Enjoy 24-hour room service, multiple bars, and a poolside bar for relaxation.

Convenient Services for a Seamless Stay
Benefit from a range of services including an area shuttle, airport transportation, and complimentary newspapers. The 24-hour front desk, dry cleaning, and free onsite parking add ease to your trip.

Elegant Rooms with Modern Touches
Relax in uniquely decorated guestrooms with amenities like deep soaking bathtubs, rainfall showerheads, and iPod docking stations. Stay connected with free Wi-Fi and unwind with satellite TV.

Experience luxury and convenience at Summerset Continental Hotel Maitama. Book now for an unforgettable stay!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABV

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

7
Based on 20 reviews
Cleanliness: 8
Service: 8
Location: 8
Room Quality: 7.5
Amenities: 5.5
Value for Money: 7
Food and Beverage: 4.5
Overall Experience: 7.5
J
JoAnne • solo_traveller • zw
3
The hotel did not meet my expectations.
Pros:

Location

Cons:

Poor WiFi connectivity& frequent power cuts. Dirty carpets.

2026-07-25 • via Nuitee
O
Ophira • solo_traveller • us
1
One of the worst hotel experiences. Stay away! I have never written a review like this but had to.
Pros:

The staff are not to blame for what I'm writing here. They are all doing their best. In fact, they seemed a little frightened that I had any complaints at all, which makes me question how management treats them. I've now seen other reviews that suggest that this is coming from the top.

Cons:

Overall
* One of the worst "4-star" hotel experiences I've had, despite extensive travel throughout West Africa.
Booking & Check-in
* Booked through Booking.com, but the listing was misleading.
* Received repeated "no-show" and cancellation messages before arrival due to hotel errors.
* On arrival, was told the hotel was full and offered a room in a satellite property instead.
Room & Security
* Had to change rooms multiple times because each had different issues.
* Initial rooms were on the ground floor and felt unsafe.
* Hotel security overall felt inadequate.
* Bolt lock from inside did not work and no chain lock
* No in-room safe despite repeated promises that one would be delivered.
* Key card was repeatedly unavailable; waited over an hour while staff sat at the front desk despite saying they were bringing it.
Room Condition
* Rooms and bathrooms were poorly lit.
* The pillows were all too thick so I used my travel pillow, took a pillowcase off and saw how filthy the actual pillow underneath was.
* Missing basic amenities like soap.
* Burnt-out light bulbs in one room.
* TVs did not work in multiple rooms.
* Frequent power outages throughout the stay.
Amenities
* No fitness center, despite the impression given when booking.
* Rooftop restaurant also experienced frequent power outages.
Service
* Staff were very kind but some failed to follow through on basic requests.
* Poor communication and lack of urgency throughout the stay.
* Overall management appeared disorganized and unprofessional.
* That said when I was checking out-- after 1 night of 3 that I paid for (!), all staff I dealt with were very kind. Especially Juliette.

Final Thoughts
* After reading other reviews, many guests reported similar problems, making the highly positive reviews seem questionable.
* Left early for another hotel and hope to receive a refund for at least one night.

2026-07-17 • via Nuitee
P
PSD1 • solo_traveller • gb
7
Pros:

The location

Cons:

The receptionist seems not to know more about booking.com

2026-07-16 • via Nuitee
A
Abdulbashir • solo_traveller • ng
10
2026-06-26 • via Nuitee
B
Barbara • solo_traveller • gb
5
2026-06-26 • via Nuitee
R
rhema • solo_traveller • ng
6
2026-06-14 • via Nuitee
N
Nathaniel • extended_group • ng
6
Pros:

The ambiance

Cons:

My colleague did not take breakfast because there was no food..which is very strange

2026-05-13 • via Nuitee
A
Alakija • solo_traveller • ng
8
Pros:

All

Cons:

Nothing

2026-05-08 • via Nuitee
A
Abdulbashir • solo_traveller • ng
9
2026-05-06 • via Nuitee
V
Victoria • solo_traveller • ng
6
Pros:

Location and the facilities

Cons:

Very poor complimentary breakfast. Same type of food every morning. Poor WIFI.

2026-03-16 • via Nuitee
S
Sonia • solo_traveller • gb
9
It was lovely
Pros:

Location and cleanliness of the property

Cons:

N/A

2026-03-10 • via Nuitee
P
Peter • solo_traveller • au
8
Excellent
Pros:

The Location was convenient to my meetings in a nearby location. The staff were excellent and very courteous.
The rooms are spacious and were well cleaned.

Cons:

Nothing. Everything was fine

2026-02-24 • via Nuitee
M
murat • solo_traveller • tr
5
2026-02-13 • via Nuitee
C
Chuks Princewill • solo_traveller • gb
1
2025-10-17 • via Nuitee
J
Joseph Atibi • couple • ng
9
Everything was fine but the time it takes to get meals across to one.
Pros:

It was fine

Cons:

None for now

2025-10-10 • via Nuitee
A
Ansumana Tunti • extended_group • sl
9
It’s was a great experience & perfect scenery
Pros:

The location was great as you can navigate the entire Abuja easily

Cons:

The methods of payment

2025-08-22 • via Nuitee
E
Ejiofor • family_with_children • ng
7
2025-08-12 • via Nuitee
F
FLAVIO PETTERSON BINJA • extended_group • ao
7
Pros:

Localização

Cons:

Muitos problemas com a internet e queda de energia.

2025-07-27 • via Nuitee
A
Adjoua Sylvie Ekanza • solo_traveller • ci
7
2025-07-26 • via Nuitee
A
Adjoua Sylvie Ekanza • solo_traveller • ci
10
2025-07-22 • via Nuitee