Summerset Continental Hotel Maitama by T E L E Hospitality

Hotels
7.4 (49 reviews)
73 Usuma Street , Abuja , ng

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Helpful / courteous staff (e.g., Juliette)
Spacious rooms reported by some guests
Ambiance
Cons:
Poor WiFi and frequent power outages
Dirty carpets and filthy pillows reported
Misleading booking listing and booking/check-in errors
Very poor, repetitive or sometimes unavailable complimentary breakfast
Security concerns and missing in-room safe; maintenance issues (TVs, lighting, key cards)

Categories

Cleanliness
6.5
Mixed reports: several guests noted dirty carpets and a filthy pillow under the pillowcase, but at least one review praised property cleanliness. Overall below ideal cleanliness standards.
Service
8.5
Staff repeatedly described as kind, courteous and helpful (individuals like Juliette highlighted), though management/communication and follow-through were criticized. Good front-line service tempered by organizational issues.
Location
9.2
Consistently listed as a pro in multiple reviews and convenient for meetings; location is a clear strength.
Room Quality
6.6
Several rooms had problems: poor lighting, TVs not working, frequent room changes required, security concerns on ground floor and missing in-room safe. Some rooms are spacious and well cleaned, producing a mixed but below-expectation room quality.
Amenities
7
Key amenity failures reported (poor WiFi, frequent power outages, no fitness centre despite impression when booking, rooftop outages, no delivered safe). Amenities exist but were unreliable for several guests.
Value for Money
6.8
Perceived as poor value by some guests due to misleading booking listing, repeated booking/no-show errors, and an early checkout by at least one guest seeking refund; some guests still found aspects acceptable given location and service.
Food and Beverage
7
Complimentary breakfast criticized as poor and repetitive; one report of breakfast being unavailable. Food service works but is inconsistent and unimpressive.
Overall Experience
7.6
Overall mixed: several strong negatives (booking errors, security, maintenance, power cuts) but repeated praise for staff and location. Net experience is slightly above the target rating due to the positive service/location aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 14:40

Property Description

City Views and African Cuisine

Enjoy stunning city views and indulge in delicious African cuisine at our restaurant.

Comfortable Rooms and Amenities

Relax in our air-conditioned rooms equipped with modern amenities like flat-screen TVs and safety deposit boxes.

Indoor Pool and Delicious Breakfast

Take a refreshing dip in our indoor pool and start your day with a satisfying Full English/Irish or halal breakfast.

Book now for a memorable stay at Summerset Continental Hotel Maitama by T E L E Hospitality!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABV

Location

Guest Reviews

7.4
Based on 49 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9.2
Room Quality: 6.6
Amenities: 7
Value for Money: 6.8
Food and Beverage: 7
Overall Experience: 7.6
A
Alexander F. Verhees • solo_traveller • nl
6
2026-08-13 • via Nuitee
A
Alexander F. Verhees • solo_traveller • nl
6
Wishing for a better day
Pros:

The hotel rooms are excellent, the design is very stylish and well planned.

Cons:

The service level of the staff is very poor, very poor customer service. I had to wait over 30 minutes for getting my breakfast served in the restaurant.
Despite the fact that there was only 2 other persons for breakfast. Unfortunate no breakfast buffet. The staff is very poorly trained.

2026-08-13 • via Nuitee
S
Salamatu • couple • ng
6
It was interesting just that the air- condition has a bad smell
Pros:

The bed sheets was clean

Cons:

The air-condition has a very bad smell

2026-08-08 • via Nuitee
S
Salamatu • couple • ng
9
2026-08-08 • via Nuitee
J
JoAnne • solo_traveller • zw
3
The hotel did not meet my expectations.
Pros:

Location

Cons:

Poor WiFi connectivity& frequent power cuts. Dirty carpets.

2026-07-25 • via Nuitee
O
Ophira • solo_traveller • us
1
One of the worst hotel experiences. Stay away! I have never written a review like this but had to.
Pros:

The staff are not to blame for what I'm writing here. They are all doing their best. In fact, they seemed a little frightened that I had any complaints at all, which makes me question how management treats them. I've now seen other reviews that suggest that this is coming from the top.

Cons:

Overall
* One of the worst "4-star" hotel experiences I've had, despite extensive travel throughout West Africa.
Booking & Check-in
* Booked through Booking.com, but the listing was misleading.
* Received repeated "no-show" and cancellation messages before arrival due to hotel errors.
* On arrival, was told the hotel was full and offered a room in a satellite property instead.
Room & Security
* Had to change rooms multiple times because each had different issues.
* Initial rooms were on the ground floor and felt unsafe.
* Hotel security overall felt inadequate.
* Bolt lock from inside did not work and no chain lock
* No in-room safe despite repeated promises that one would be delivered.
* Key card was repeatedly unavailable; waited over an hour while staff sat at the front desk despite saying they were bringing it.
Room Condition
* Rooms and bathrooms were poorly lit.
* The pillows were all too thick so I used my travel pillow, took a pillowcase off and saw how filthy the actual pillow underneath was.
* Missing basic amenities like soap.
* Burnt-out light bulbs in one room.
* TVs did not work in multiple rooms.
* Frequent power outages throughout the stay.
Amenities
* No fitness center, despite the impression given when booking.
* Rooftop restaurant also experienced frequent power outages.
Service
* Staff were very kind but some failed to follow through on basic requests.
* Poor communication and lack of urgency throughout the stay.
* Overall management appeared disorganized and unprofessional.
* That said when I was checking out-- after 1 night of 3 that I paid for (!), all staff I dealt with were very kind. Especially Juliette.

Final Thoughts
* After reading other reviews, many guests reported similar problems, making the highly positive reviews seem questionable.
* Left early for another hotel and hope to receive a refund for at least one night.

2026-07-17 • via Nuitee
P
PSD1 • solo_traveller • gb
7
Pros:

The location

Cons:

The receptionist seems not to know more about booking.com

2026-07-16 • via Nuitee
A
Abdulbashir • solo_traveller • ng
10
2026-06-26 • via Nuitee
B
Barbara • solo_traveller • gb
5
2026-06-26 • via Nuitee
R
rhema • solo_traveller • ng
6
2026-06-14 • via Nuitee
N
Nathaniel • extended_group • ng
6
Pros:

The ambiance

Cons:

My colleague did not take breakfast because there was no food..which is very strange

2026-05-13 • via Nuitee
A
Alakija • solo_traveller • ng
8
Pros:

All

Cons:

Nothing

2026-05-08 • via Nuitee
A
Abdulbashir • solo_traveller • ng
9
2026-05-06 • via Nuitee
V
Victoria • solo_traveller • ng
6
Pros:

Location and the facilities

Cons:

Very poor complimentary breakfast. Same type of food every morning. Poor WIFI.

2026-03-16 • via Nuitee
S
Sonia • solo_traveller • gb
9
It was lovely
Pros:

Location and cleanliness of the property

Cons:

N/A

2026-03-10 • via Nuitee
P
Peter • solo_traveller • au
8
Excellent
Pros:

The Location was convenient to my meetings in a nearby location. The staff were excellent and very courteous.
The rooms are spacious and were well cleaned.

Cons:

Nothing. Everything was fine

2026-02-24 • via Nuitee
M
murat • solo_traveller • tr
5
2026-02-13 • via Nuitee
C
Chuks Princewill • solo_traveller • gb
1
2025-10-17 • via Nuitee
J
Joseph Atibi • couple • ng
9
Everything was fine but the time it takes to get meals across to one.
Pros:

It was fine

Cons:

None for now

2025-10-10 • via Nuitee
A
Ansumana Tunti • extended_group • sl
9
It’s was a great experience & perfect scenery
Pros:

The location was great as you can navigate the entire Abuja easily

Cons:

The methods of payment

2025-08-22 • via Nuitee