Staybridge Suites Lexington by IHG

Hotel is changing over to Hilton and the new TV service they installed during my staff was horrible. Also property is under construction and breakfast was reduced with only grab and go bags. Expensive for what you get.

Hotel was being refurbished. Front desk was very confused on many things. Dishwasher didn’t work. Ice maker in fridge didn’t work. Breakfast was only a grab and go

The entire lobby area and half the floor was inaccessible due to construction on the hotel. The elevator was closed until 7pm so we had to carry all our luggage up the stairs. The breakfast was just grab and go due to the construction. I’ve never visited a hotel with this much work being done while still in operation.

The construciton was a small issue but didn't know it was going on. It will be nice once completed but should have been disclosunted I think.

How hard the bed was. We had a different room than the last time and the bed was truly hard as a rock.

Construction

Major renovation construction was not disclosed in advance. No hot breakfast, rather unappealing bagged breakfast to heat and heat in microwave. Yuck, nothing appealing about a limp, nuked, sausage and cheese English muffin, only juice option was oj, a mandarin and a low quality yogurt in prepacked brown bag shoved into a refrigerator to be picked up. In the middle of a construction zone.
Tea hot water was discolored, they had to go "remake" it. Seriously, plain hot water, and it was the color of weak tea when dispensed into a clean cup.
Was advised 4th floor room was completely refurbished. Room had # penciled in on frame, room number was missing (the only one missing), construction in public areas not finished, in fact was in full demolition mode, òdd odor in hallways. The shower was AWFUL. Red mildew, mold, chipped, discolored. I opted to just shower when I got home. Definitely NOT upgraded. Needed a good shot of bleach. Mixture of upgraded shower products in stand-alone bottles and old Dove dispensers. Just not up to standard. I pay extra to stay at this brand. I expect better.

There was a very strong smell in the room and mold in the shower tile. We asked to have these addressed or switch rooms. neither happened even though we were assured it would be taken care of. Upon check out we were told to try them again they were switching to Hilton. We have stayed there three other times and liked it. We will never stay again based on the response and complete indifference

Staff made stay inconvenient

Under construction they were out of some things

Took 40 mins to check in, charged several times that i shouldnt have been and then staff then checked me in incorrectly so the next morning housekeeping took my belongings because it said I was supposed to check out, which I never did. I was booked to stay 2 nights.

The only thing I would say is that I saw a guy painting door frames on my floor and NEVER thought to myself “he probably painted my doorframe” but I ended up with paint on the back of my favorite shorts, my shirt and my purse strap!! So staying here cost me EXTRA a in clothing and a purse!

renovations at this property meant that the room we were in was older and quite dated and dark. The shower wasn't very clean

Bathroom wasn't clean tables grease bedboard dosty sofa was stinky and to much money for 2 days

We asked for two queens. We got a king with a pull out. No bedding had to ask front desk. They gave us one pillow and a thin blanket. We only had two towels for four people. We booked that hotel so kids could swim only to find out their pool was closed. Very disappointing experience

Pool was closed a few days during our stay. Rooms were sometimes restocked, sometimes not.