Hotel Indigo Lower East Side New York by IHG

Hotels
•
Hotel Indigo
8 (1135 reviews)
171 Ludlow Street , New York , us
+1 212-237-1776

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Spacious rooms
Cons:
Noise from outside bars
Cleanliness issues
Limited breakfast

Categories

Cleanliness
6.25
Hairs found in the bed; bedding service was standard.
Service
9.25
Staff were accommodating, especially the Front Office Manager who went above and beyond.
Location
9.25
Great location near the East Village with entertainment at night.
Room Quality
7.25
Spacious rooms with varying quality; issues reported with views and noise.
Amenities
7.25
Missing facilities in rooms for a 4-star hotel; good bar but noisy.
Value for Money
8.25
Standard quality for this hotel tier; slightly high price for the issues.
Food and Beverage
8.25
Breakfast limited; good bar ambiance.
Overall Experience
8.25
Mixed experience with some highlights but significant disturbances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Rotating Art Installations
Immerse yourself in a unique artistic experience at Hotel Indigo Lower East Side New York. Admire the ever-changing art installations that adorn the property, adding a touch of creativity to your stay.

Complimentary WiFi
Stay connected throughout your visit with our complimentary WiFi service. Whether you're catching up on work emails or sharing your travel adventures on social media, enjoy seamless internet access during your stay.

Dining at Mr. Purple and Open-Air Pool
Indulge in exquisite dining at Mr. Purple or unwind by taking a refreshing dip in the open-air, heated pool. Enjoy a perfect blend of culinary delights and relaxation without leaving the hotel premises.

Experience art, connectivity, and luxury all in one place at Hotel Indigo Lower East Side New York. Book now for a memorable stay!

Important information:

The destination fee includes the following:
-WiFi
-In-room coffee and tea
-Hotel concierge service
-24-hour front desk
-24-hour fitness center
-Priority access to Mr. Purple bar and restaurant
-Access to rooftop pool (seasonal)
-Welcome drinks at arrival
-Laundry and dry Cleaning credit of USD 10 per room
-Local and long distance calls
-Complimentary premium high speed internet service on unlimited devices
-Priority access to Mr. Purple
-Complimentary Citibike day pass

Please note that irrespective of maximum occupancy, the breakfast included rates include breakfast for two guests only. Additional guests will be charged an additional amount for breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 52.14
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 1135 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 8.25
K
Katie • family_with_children • us
10
2026-07-25 • via Nuitee
L
Lee • couple • us
10
Highly recommend this staff friendly awesome hotel in a delightful neighborhood
Pros:

Location, view, really friendly staff and amazing room.

Cons:

Pool only open 9-5 m-f and even shorter on weekends. If working totally not available. Short state that in advertising pool.

2026-07-23 • via Nuitee
S
sas2008 • Couples
2
Think twice before booking!!
Pros:

stayed at this hotel expecting a premium boutique experience, but it fell short on every level. To start, the rooms are showing their age and feature noticeably old, worn-out furniture that does not match the price point.Worse than the room quality is how the management completely prioritizes outside patrons at the rooftop bar (Mr. Purple) over paying hotel guests. During my stay, the pool and seating area were entirely overrun by non-guests, leaving me with nowhere to sit but the actual floor. When I finally managed to secure a seat at 5:00 PM, I was rudely told to leave because of a private function, despite the official website stating the area was open until 5:30 PM.The worst experience happened on Sunday during the football game. The bar staff was incredibly rude and demanded extortionate fees just for us to exist in the space: $1,000 to sit on a sofa, $500 for a table, or $60 just for the two of us to stand. We reluctantly paid the $60 standing fee, only for them to not even show the game on the main big TV.When I complained, I was brushed off and told that Mr. Purple "rents the area." It is disgraceful that paying guests are subjected to old furniture, charged extra fees, and treated like an inconvenience by staff. Do not stay here if you actually want a quality room or want to use the amenities you are paying for.

2026-07-21 • via Tripadvisor
J
Jennifer • extended_group • us
2
Noisy hotel- you will not sleep.
Pros:

room size and view were nice. Bed was comfortable. Room was clean.

Cons:

The free upgrade put me directly below the hotel's club. The noise level was unacceptable. To add to the horrible experience, the windows seemed very thin and all I could hear was people shouting, cars honking, and police sirens all up and down the street all night. That is not an exaggeration- I truly mean all night. I was supposed to be up at 3:30 for a 4:15 uber to the airport. The part noise was still going strong at 3:30. I will never stay there again.

2026-07-21 • via Nuitee
A
Aisling • solo_traveller • ie
7
Pros:

Location was superb

Cons:

Pool was not available as advertised - closed with no explanation and we were not informed in advance of stay. However, area where pool was a public bar/club which was grubby and not a place one would have wanted to swim or relax as a hotel guest

2026-07-20 • via Nuitee
L
Lakeisha • couple • us
2
Over Priced -Low Value
Pros:

Good location

Cons:

The bathroom lock was broken. The Mini Bar was half empty and they tried to charge us for items even though we never got anything out of it. The mini fridge did not get cold so we couldn’t store our own drinks in it. The air/heat unit was faulty. Also the staff member Donald was rude! I don’t know how they’re rated a 4 star because it’s nothing 4star about it. I won’t be back

2026-07-17 • via Nuitee
A
anaij2026 • Couples
8
Hotel stay
Pros:

The hotel was very nice, clean, and beautifully maintained on the inside. It also features a club and a rooftop bar, which added to the overall experience. The front desk staff was extremely helpful and knowledgeable about the city, especially Ariel, who provided excellent service during our stay.

When we first arrived, both the hallway and our room had an onion-like smell. We opened the windows, and after being out for a couple of hours, the room had aired out and the hallway smelled much better as well. We reported the issue to the front desk, and while they mentioned they would bring air fresheners, they never arrived.

The room itself was clean, and the bathroom was very nice. The only improvement I would suggest is adding a bit more storage space for towels and toiletry bags. Additionally, light sleepers should be aware that the music from the club may be noticeable at night.

Overall, we had a good stay with just a few minor issues.

2026-07-12 • via Tripadvisor
J
Jonathan • solo_traveller • us
10
It was a great stay, I want to come back, please send me offers
Pros:

I liked the location, Anna at the front desk was great, good price, slept well

Cons:

Wish I could have stayed longer!

2026-07-12 • via Nuitee
A
ANAND • solo_traveller • in
5
Pros:

Location

Cons:

Everything else about it .

2026-07-11 • via Nuitee
D
Duane • couple • us
8
Cons:

The hotel seemed to be more of an add on the the 15th floor nightclub. Even on the 4th floor you could hear the bass beat at night. I'm very glad we moved down from the upper floor. Im sure it would have been totally unbearable.

2026-07-09 • via Nuitee
S
Shannon • solo_traveller • au
7
Good location and nice hotel. Beware of the nightclub noise
Pros:

Friendly staff and clean rooms. Good location.

Cons:

We didn’t know about the bar/nightclub when we booked and there was quite a bit of noise at night.

2026-07-09 • via Nuitee
A
Ana Paula • family_with_children • br
7
Conveniente localização em clima moderno.
Pros:

A localização foi escolhida porque queria ficar nessa região. O hotel tem um bar rooftop que é aberto ao público e o hóspede pode frequentar sem filas. É bem animado. Se não quiser sair à noite, basta subir no rooftop!

Cons:

O banheiro é confortável. Havia uma mancha de umidade grande no teto. Isso dá uma aparência de sujeira e má conservação. O café da manhã é um crédito de USD15; se ficar dentro desse valor, ótimo. Se não paga-se o que for consumido extra.

2026-07-07 • via Nuitee
J
Joseph • couple • us
5
Pros:

Other superior properties in the area

Cons:

Staff were just filling rooms

2026-07-06 • via Nuitee
Y
Yuderka • family_with_children • us
6
Stay was okay but limited, good hotel to go without kids. Would love to have access to netflix in the rooms. We only had
Pros:

Clean, friendly staff

Cons:

Pool wasnt always available to us, roof top wasn’t available to us in the night time, I could not see the fireworks from the rooftop.

2026-07-06 • via Nuitee
C
Colleen • family_with_children • us
9
Great stay spacious clean rooms for a decent price
Pros:

Location was great. We were able to walk to dinner off property and passed several options in our way so there are LOTs of places local! The room itself (standard double queen) was extremely spacious (let alone being in NYC). The bathroom was massive by NYC standard too!

Cons:

Only drawbacks: the pool closes early and after a brutal heat wave would have been nice if it were open just a little later. Our room was directly across from the elevator, and we had to try to tune out that noise at night. Other than those two very minor things, it was a great stay!!!

2026-07-06 • via Nuitee
C
chaistein1 • Family • Los Angeles, California
2
Nightclub- NOT a hotel
Pros:

Beware- although the rooms are nice, the hotel does have a very popular nightclub on the 15th floor. We stayed on the 12th floor and the noise every night was so loud and shaking till at least 1:30am. We called the front desk and they said they can’t do anything but give us earplugs. This is a nightclub first, then a hotel. Area is a bit sketchy too. Just know this before you think about booking

2026-07-03 • via Tripadvisor
J
Jaylen • couple • us
10
2026-07-03 • via Nuitee
P
patrickmW2076KA • Couples
2
Club not a Hotel
Pros:

This is a club masquerading as a hotel. Late into the night the noise in our room was so loud we went to the front desk to get a new room. We were joined there by several other guests making the same request. The staff was curt, the rooms were rough, and the service minimal. We love NYC and New Yorkers, but won't be staying here again.

2026-07-01 • via Tripadvisor
K
Kari • solo_traveller • fi
10
Sujuva työmatka.
Pros:

Loistava sijainti työmatkani kohteelle.

Cons:

Välillä oli ruuhkaa ja meteliä FIFA Cupin vuoksi.

2026-06-29 • via Nuitee
C
Caroline • couple • se
9
Pros:

Location and view

2026-06-28 • via Nuitee