Holiday Inn Express Hotel & Suites Billings by IHG

Hotels
•
Holiday Inn Express
8.7 (117 reviews)
3431 Ember Lane , Billings , US
+1 406-652-0111

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Great location / close to restaurants
Good hot breakfast (many reviews)
Friendly/welcoming staff
Spacious rooms for families
Convenient for road trips / near interstate
Brand new / well-maintained in parts
Cons:
Occasional cleanliness issues (dirty shower, hot tub)
Pool problems (too much chlorine, cold)
Key card/back door / entry door malfunctions
Housekeeping entered room early
Curtains stuck / shower curtain gaps
Snack area / payment inconvenience
Toilet paper not restocked in one room
Doors slamming and potential room key mix-up (security concern)

Categories

Cleanliness
8.4
Mostly reported as very clean across multiple reviews (rooms and beds praised), but isolated issues noted (dirty shower, hot tub/pool chemical problems, shower curtain not sealing, occasional supply lapses like nearly empty toilet paper).
Service
8.6
Staff frequently described as friendly and welcoming; some service lapses reported (housekeeping entering a room at 10:30, key/card issues requiring reissuance, occasional door access problems) leading to mixed but generally positive impressions.
Location
9.2
Consistently praised: convenient, close to interstate and restaurants, good for stops on road trips and access to local attractions; one mention of location as a con in a single review but overall very strong.
Room Quality
8.8
Rooms described as comfortable, spacious for families, with soft/comfy beds; a few operational or minor maintenance issues (stuck curtains, shower curtain gaps, toilet paper not stocked) tempered the otherwise positive room quality.
Amenities
8
Amenities are mixed: breakfast and fitness/pool/spa appreciated by some, but multiple issues reported (pool too chlorinated, pool cold, hot tub dirty, difficulty with keyed doors to pool/snack area, broken back door and key machine) reducing the amenities score.
Value for Money
8.9
Several guests indicated good value or that the stay served its purpose adequately; cleanliness and location contribute to perceived value despite some amenity/service hiccups.
Food and Beverage
8.7
Food reviews vary: many praise a strong hot breakfast selection and variety, while a few found the breakfast terrible or reported specific issues (pancake maker not working); overall slightly above average.
Overall Experience
9
Overall impressions trend positive: many call it a comfortable, clean, convenient stop on road trips with welcoming staff; a minority had negative experiences significant enough to say they wouldn't return, but the majority report satisfactory to very good stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Amenities
Holiday Inn Express Hotel & Suites Billings offers modern rooms with free WiFi, a fridge, and a microwave. Guests can enjoy the indoor pool and free public parking nearby.

Family-Friendly Suites
Ideal for families, the suites at this hotel feature a separate living room, ensuring a comfortable and spacious stay. With free WiFi and essential amenities, guests can relax and unwind effortlessly.

Nearby Attractions
Located just minutes away from Yegen Golf Club, Yellowstone River, and The Reef Indoor Water Park, guests can easily explore the local attractions. Billings Logan International Airport is also conveniently close for travelers.

Book your stay at Holiday Inn Express Hotel & Suites Billings for a delightful and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIL

Location

Guest Reviews

8.7
Based on 117 reviews
Cleanliness: 8.4
Service: 8.6
Location: 9.2
Room Quality: 8.8
Amenities: 8
Value for Money: 8.9
Food and Beverage: 8.7
Overall Experience: 9
H
Heather • couple • us
2
I won’t be back here .
Pros:

Location

Cons:

The shower was dirty. Check out was at 12 and house keeping walked in on me while I was in the bathroom at 10:30

2026-10-21 • via Nuitee
A
Amy • couple • us
6
2026-10-20 • via Nuitee
D
Debra • extended_group • us
9
2026-10-12 • via Nuitee
A
Angela • solo_traveller • ca
9
2026-10-10 • via Nuitee
J
john • couple • us
5
Overall stay could have been better but it served its purpose adequately.
Pros:

breakfast was good. pancake maker not working first day

Cons:

Curtains in room could not be operated, stuck open, allowing brightness in in the morning.

2026-09-12 • via Nuitee
L
Leech • couple • us
7
2026-09-12 • via Nuitee
M
Melissa • family_with_children • us
10
Comfortable, clean stay with good amenities
Pros:

Consistency in quality and set up. I know what I’m getting.

2026-08-25 • via Nuitee
T
Tim • family_with_children • us
10
Comfortable, clean stay with our family.
Pros:

Wonderful breakfast selection. Great stop off on our trip to Yellowstone. Good restaurants close by.

2026-08-25 • via Nuitee
A
Arlene • solo_traveller • us
10
Pros:

We loved that it was very clean. Beds were nice and soft

Cons:

The toilet paper was almost out and there was not another stocked in the room. We had to go and ask for another.

2026-08-20 • via Nuitee
R
RODNEY • solo_traveller • mt
2
Pros:

Close to interstate

Cons:

Breakfast was terrible. Pool had too much chemicals. Hurt our eyes.

2026-08-02 • via Nuitee
A
Adam • family_with_children • us
9
2026-07-25 • via Nuitee
D
David • solo_traveller • us
9
2026-07-17 • via Nuitee
R
Rick • family_with_children • us
8
2026-07-13 • via Nuitee
M
Martha • family_with_children • us
10
2026-07-13 • via Nuitee
R
Rick • solo_traveller • us
8
2026-07-13 • via Nuitee
C
Candace • couple • us
9
2026-07-10 • via Nuitee
B
Barbara • couple • us
9
Perfect stop on long road trip. Great location.
Pros:

Great location within walking distance to good restaurants.

Cons:

Nothing - it was very nice

2026-07-09 • via Nuitee
R
Rachel • family_with_children • us
7
Pros:

Needs new key card machine. We had to get new cards multiple times. Back door didn’t work at all

Cons:

Location and staff

2026-07-08 • via Nuitee
A
Amanda • family_with_children • us
10
2026-07-08 • via Nuitee
J
Jolene • couple • us
10
Very nice place to stay.
Pros:

The room was clean and comfortable.

2026-07-05 • via Nuitee