Del Parque Hotel & Suites

Hotels
8.5 (1248 reviews)
Benigno Malo 9-21 y Bolivar , Cuenca , ec
+593 7-284-2344

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Luggage storage
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Review Highlights

Pros:
Great location
Unique and charming architecture
Excellent breakfast
Cons:
Cleanliness issues upon arrival
Street noise and lack of personal attention
Maintenance concerns in rooms

Categories

Cleanliness
7.08
Some reviews mention issues with cleanliness, with one indicating the room was not well cleaned upon arrival.
Service
9.05
General positive sentiments about staff attentiveness, though some mentioned a lack of dedicated personnel.
Location
9.09
Described as fantastic and very central, with easy access to various attractions.
Room Quality
8.04
Rooms are spacious and comfortable, but there were mentions of small beds and some maintenance issues.
Amenities
8.57
Amenities such as decent WiFi, good kitchen facilities, and excellent breakfast were highlighted.
Value for Money
8.53
The overall experience suggests good value for the location and accommodation, despite noted inconsistencies.
Food and Beverage
9.08
Breakfast options were praised as excellent and enjoyable.
Overall Experience
8.55
Despite some negatives, the unique charm and location lead to a largely positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:05

Property Description

Classic Colonial-Style Decor and Stunning Views
Del Parque Hotel & Suites offers a classic colonial-style décor with breathtaking views of the city, providing a charming and picturesque setting for your stay.

Elegant and Comfortable Rooms with Modern Amenities
The rooms at Del Parque Hotel & Suites are elegantly designed, offering comfort and style. Each room features satellite TV, a private bathroom with complimentary toiletries, and a working desk, ensuring a relaxing and convenient experience for guests.

Convenient Location and Exceptional Services
Located in central Cuenca, Ecuador, the hotel is situated near Abdon Calderon Park and the cathedral, offering easy access to nearby dining options and attractions. With a 24-hour front desk, terrace, and tour desk, guests can expect exceptional service throughout their stay.

Experience the beauty of Cuenca at Del Parque Hotel & Suites. Book now for an unforgettable stay!

Important information:

Please note room are located in the third floor and there is no elevator available at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1248 reviews
Cleanliness: 7.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 8.55
T
TinaPg • couple • ec
8
2026-07-24 • via Nuitee
A
Annie • solo_traveller • ec
9
2026-07-23 • via Nuitee
E
Erick Marcelo • couple • es
10
2026-07-22 • via Nuitee
P
Patricio • solo_traveller • ec
1
2026-07-22 • via Nuitee
A
Alejandra • solo_traveller • co
8
El hotel es increíble, las instalaciones hermosas, se siente mucha tranquilidad, el desayuno muy rico. Al estar ubicado
Pros:

Habitación amplia, cómoda y confortable, lo mejor era poder abrir la ventana y tener la increíble vista del balcón.

Cons:

Por estar ubicado en pleno centro y al ser Cuenca una ciudad activa en las noches, fue inevitable escuchar el ruido de la calle y despertar en las madrugadas por esta razón.

2026-07-21 • via Nuitee
A
Alan • family_with_children • br
8
Pros:

A localização é excelente, no coração do centro histórico de Cuenca. É uma grande vantagem, mas também pode ser um problema para quem quer silêncio absoluto para dormir à noite. O quarto, no entanto, era bem espaçoso com uma excelente vista para a catedral.

Cons:

O banheiro é minúsculo e o box para a ducha é o menor que eu já vi. A cama não era uma das mais confortáveis. Havia um afundamento no colchão e isso causava dores nas costas.

2026-07-19 • via Nuitee
P
paoloppp • solo_traveller • it
8
Pros:

Lo stile e arredamento hotel

Cons:

Il rumore... si sente tutto ciò che accade in strada

2026-07-15 • via Nuitee
A
ANDRES • solo_traveller • ec
8
agradable
Pros:

ubicacion

Cons:

ruido de local de diversion cercano, subir 4 pisos por gradas

2026-07-14 • via Nuitee
E
Emily • couple • ec
10
2026-07-13 • via Nuitee
J
jesmvera • solo_traveller • ec
9
Pros:

The location, the food and the staff were all excellent

Cons:

They didn't put enough towels for all the guests and the sheets had some sweaty smelling.

2026-07-12 • via Nuitee
J
JOSE OSWALDO • solo_traveller • ch
8
2026-07-11 • via Nuitee
A
Alina • solo_traveller • ec
10
2026-07-09 • via Nuitee
M
Maria Jose • couple • cl
10
Pros:

La Habitación doble cama, fuimos 3 y dormimos muy bien, la vista de la habitación muy bonita, el personal muy atento.

2026-07-08 • via Nuitee
R
Rengifo • extended_group • ec
10
2026-06-28 • via Nuitee
M
Mathias • solo_traveller • ec
6
A place with huge potential, but...
Pros:

The room is extremely spacious, the colonial/republican style makes it very special. On top of this, the top-notch location right across the main Plaza "Parque Calderón". The breakfast at the connected cafetería/restaurant is not extremely huge but sufficient and delicious. The place has extremely high potential!

Cons:

The owner of the property isn't using the potential this property has:
- The shower is in dire need of refurbishment: The once fancy shower isn't working properly, I had a hard time making the knobs work without flooding the bathroom. Accumulation of moisture is notable, there are 2 fragrance dispensers to cover it, one of which also in need of maintenance, making aweful noises.
- The windows need to be soundproofed. The proporty was constructed in a time when there was less traffic, furthermore there is a nightclub in the same street, the extremely high volume of their music will certainly disturb your sleep until the early hours of the morning, unless you decide to join the party, of course!
- Quite a hassle to obtain my invoice, the reception sent it to the wrong email initially, due to a typo made by them.

2026-06-28 • via Nuitee
J
Juancarlos • family_with_children • cl
6
Pros:

Excelente desayuno muy rico, ubicación muy centrica cerca de todo

Cons:

El ducto de la cocina a las madrugada comenzó a sonar y ya no podía dormir en la habitación 7.

2026-06-27 • via Nuitee
J
Janna • family_with_children • de
8
Pros:

Tolle Lage sehr schönes altes Haus. Nettes Personal. Alles sehr saube, Zimmer wurde jeden Tag gereinigt Frühstück war lecker am letzten Tag dürfen wir tauschen und hatten das typische ecuadorianischen. Zimmer 7 hat kein Fenster nur zur Terrasse diese ist sehr schön. Kleine Küche mit Mikrowelle und Grundausstattung

Cons:

Die Lüftung/Abzug die genaue vor unserem Zimmer war, war wirklich laut und hat gewummert und vibriert.

2026-06-24 • via Nuitee
J
juan • couple • ec
10
2026-06-19 • via Nuitee
M
Maria • solo_traveller • us
9
2026-06-17 • via Nuitee
P
Pedro Luis • couple • ec
6
Pros:

El cuarto, la ubicación y el personal excelente

Cons:

El baño y la ducha tenían un olor muy feo, y cada vez se intensificaba más

2026-06-17 • via Nuitee