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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Minimarket on site
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Wheelchair accessible
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Kid meals
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Indoor pool
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Kid-friendly buffet
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Indoor pool - seasonal
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Outdoor furniture
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities
Experience comfort and convenience at the Hilton Garden Inn Roanoke with modern rooms featuring work desks, complimentary high-speed Internet, and top-notch amenities like flat-screen TVs and coffee makers.
Leisure Facilities
Unwind and relax with access to an indoor pool, seasonal heated outdoor pool, and a fitness center. Whether you're traveling for business or leisure, our hotel has everything you need to stay active and refreshed during your stay.
Convenient Location
Located just 7.5 km from Downtown Roanoke, our hotel offers easy access to the city's attractions while providing a peaceful retreat. Book your stay now and enjoy complimentary parking and proximity to Roanoke-Blacksburg Regional Airport.
There is a non-refundable pet fee of 75 USD per stay for 1-4 nights, or $125 for 5+ nights. Complimentary waste bags and outdoor pet waste stations available.
A deposit may be required at the property.
Location
Guest Reviews
The staff was very attentive and friendly. Beautiful mountain view. In proximity to dining opportunities. Enjoyed the patio area. We have stayed at this location several times. The level of efficiency and detail is consistently excellent. Karen particularly has always been inviting and helpful.
No dislikes.
Super clean room and great layout. View was great, hotel sits on top of hill and Texas Roadhouse in less than 200 feet away
It was kind of quiet on the premises and in the hotel but it was late evening when we got back to the hotel. Actually it could be considered a plus by some
Staff/location
Rooms weren’t cleaned.We had to ask for towels…No soap in bathrooms.Not as clean as other hotels we have been to
Overlook of mountains and Roanoke
Everything was great.
Karen Snyder on reception was very helpful, the young man that changed shift with her, while polite, was not at all focused.
Tv was broken however Karen kindly made sure I got a new room
hotel was fine. Clean, easy check-in, and well priced.
Room was clean
Was put in a smaller room than paid for due to overbooking...left to resolve with 3rd party with no assistance or compensation from Hilton staff
The staff at this hotel are incredible. So friendly and helpful. The pool was open but not heated. We were told the heater was not working. The hotel is extremely clean and comfortable.
The pool was cold because the heater needs to be fixed. My daughter loved it no matter what temperature but it was too bad.
Good location
Night front desk attendant was disrespectful, confrontational and belligerent. We return to the room after a day of activities on Saturday, June 13, and our room had not been clean as promised. Plus we were out of toilet paper. I have pictures. The front desk attendant said there was nothing he could do about it and there was no manager on duty and hung up on me. When I was on the phone with him. We went downstairs to acquire toilet paper and discovered three housekeepers were still working the building. He said he could not leave the desk yet. He left the desk while we were downstairs. His attitude was atrocious. I understand that issues arise but how they are dealt with is important. As I said, he was extremely disrespectful, confrontational and belligerent. The physical facility was adequate but by no means up to what I consider Hilton standards.
I booked it online and specifically made sure that a hot tub/jacuzzi were on the property. I confirmed this and when we got to the hotel, there was no jacuzzi!
No jacuzzi (even when I asked specifically of there was one). Bed was horribly uncomfortable.
Friendly staff
N/A
I loved how friendly the staff were and the cleanliness. The location was also perfect because of where we were headed the next day.
I didn't understand why there was a season for the indoor pool. It's the end of April in Virginia, which is pool weather regardless, but the fact is it's an indoor pool...that wasn't open for "the season" and to open again at the end of May. There was nothing about the pool not being open during my reservation or I wouldn't have stayed here.
I also did not have towels in my bathroom. So, after my shower at 6a, I didn't have towels to dry off. I called down to the office and housekeeping but no one answered. I let someone know after the fact, but it was very inconvenient.
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