Mildom Premium Hotel

Hotels
7.9 (1973 reviews)
128 Bogenbai Batyr Street , Almaty , KZ
+7 7272 61 09 20

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly/helpful staff (Arsen, Inzhu mentioned)
Good value for money / budget friendly
Generally good / varied breakfast (many positive mentions)
Clean/scented bedding noted by some guests
English-speaking receptionists
Cons:
Rooms often small/cramped
Broken/damaged fixtures (e.g., wardrobe door, exposed AC wiring)
Cigarette smell in corridors reported
No lift / many stairs
Occasional lack of hot water
Old/poor-quality towels and inconsistent housekeeping
Limited amenities (no maps, breakfast service issues, utensil shortages)
Windows/doors not fully closing causing noise

Categories

Cleanliness
7
Mixed reports: several guests praised cleanliness and scented bedding, but others noted cigarette smell in corridors, old/holed towels and uneven housekeeping standards.
Service
8.8
Generally positive: multiple mentions of polite, helpful reception staff (Arsen, Inzhu) and good hospitality/service; occasional remarks about reduced breakfast staffing.
Location
9.2
Consistently strong: many guests highlight excellent, convenient and safe location close to shops, restaurants and transport.
Room Quality
6.5
Several negatives: rooms described as very small/cramped, issues like broken wardrobe door, exposed AC wiring, lack of bottled water and occasional bad bathroom odors or unpleasant bathroom condition.
Amenities
6.8
Limited amenities noted: no lift (many stairs), no maps available, occasional lack of hot water for days, breakfast served at another location; also limited breakfast service capacity/utensils at times.
Value for Money
8.6
Good value: multiple guests call it budget-friendly and a good price/quality ratio for what they paid.
Food and Beverage
7.8
Mixed but generally positive breakfasts: several guests praise varied/very good breakfasts, though some mention sparse offerings, service/staff shortages and utensil/plate availability issues.
Overall Experience
8.5
Overall positive stay with good location, friendly staff and reasonable value, tempered by small rooms, occasional facility issues and inconsistent cleanliness/amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:26

Property Description

Luxurious Accommodation
Mildom Premium Hotel in Almaty offers a luxurious stay with air-conditioned rooms, modern amenities, and a 24-hour front desk for ultimate convenience.

Convenient Location
Situated near major attractions like Ascension Cathedral and Gvardeytsev-Panfilovtsev Park, guests can easily explore the vibrant city of Almaty from the hotel's prime location.

Relaxing Facilities
With a garden, terrace, and on-site restaurant, Mildom Premium Hotel provides the perfect setting to unwind after a day of sightseeing or business meetings.

Book your stay at Mildom Premium Hotel now to experience comfort and sophistication during your visit to Almaty.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

7.9
Based on 1973 reviews
Cleanliness: 7
Service: 8.8
Location: 9.2
Room Quality: 6.5
Amenities: 6.8
Value for Money: 8.6
Food and Beverage: 7.8
Overall Experience: 8.5
M
Maria • solo_traveller • kg
6
2026-09-18 • via Nuitee
M
Maria • couple • kg
6
Pros:

Хорошая локация, центр, все близко. Неплохие завтраки, которые проходят в ресторане по соседству.

Cons:

Отель явно требует ремонта. В номере нет бутылки воды положенной по стандарту, только в минибаре. Не было туалетной бумаги, попросила принести - так и не принесли , ни вечером ни утром. Почему при уборке не проверяют комплектацию номера.

2026-09-18 • via Nuitee
H
Huseynov • solo_traveller • az
6
A conveniently located hotel, but the poor breakfast, inadequate room amenities and cleanliness issues made the stay dis
Pros:

The best thing about the hotel was its excellent location, close to the city center and many restaurants.

Cons:

The most disappointing aspect was the breakfast. The selection was extremely poor, with almost nothing available apart from eggs. The juices were also of very low quality. One was labelled as cherry juice, but it tasted completely different. During my six-day stay, I only went to breakfast twice and then stopped going altogether.

The room amenities were also inadequate. There was not even a proper teaspoon for tea, and I had to drink tea from a juice glass. More seriously, there were insects in the bathroom, and I even found several on my bed at night, which I had to kill and remove.

These issues are completely unacceptable for a hotel, and the quality of the stay did not justify the price at all.

2026-09-18 • via Nuitee
T
Tiraspolskiy • solo_traveller • ru
3
2026-09-16 • via Nuitee
Фариза • solo_traveller • kz
4
For 1 day stay, it is okay
Pros:

Location

Cons:

Could not sleep at all!! There is a noise from outside and inside. From inside I don’t know what was it, I switched of everything tv, AC, but still there was sound of electricity..

2026-09-15 • via Nuitee
Наталья • couple • kz
8
Pros:

Очень удобная локация, цена-качество, чистая постель, хорошие подушки. Много места на парковке! Хорошие завтраки!!

2026-09-10 • via Nuitee
J
Jixiu • couple • cn
1
最后拒绝我能入住
Cons:

我去入住，然后说我从booking预定的价格太低了，他们不接待让我加价

2026-09-05 • via Nuitee
N
Natalija • solo_traveller • gb
10
Pros:

Perfect customer service, very good location.
Super big choice for food during breakfast
Big size of the room with comfortable bed, tidy
Great value for money

Cons:

Late check in, even I request for early one
But this is not a big deal

2026-09-04 • via Nuitee
L
lianhe • couple • cn
8
不錯👍
Pros:

早餐不错👍

Cons:

早餐冷食太多再多增加一些热食更好

2026-09-03 • via Nuitee
S
Sharjeel Hassan • couple • ae
10
Mary is the best
Pros:

Mary is the best

Cons:

Na

2026-09-02 • via Nuitee
A
Anar • couple • kz
10
Я бы вернулась
Pros:

Все соответствует фото. Присутствовали чайные необходимости. Ванные (рыльно-мыльные) принадлежности были неплохими. Недалеко зеленый парк и милое кафе на первом этаже. В центре многих достопримечательностей. Немного удивил красный потолок)))

Cons:

Нет лифтов

2026-09-01 • via Nuitee
A
Allen • solo_traveller • kg
8
2026-08-28 • via Nuitee
A
Aigerim • extended_group • kz
7
2026-08-27 • via Nuitee
M
Martina • solo_traveller • it
8
Pros:

Perfect location and delicious breakfast

2026-08-24 • via Nuitee
Елена • solo_traveller • kz
10
Pros:

Хорошая чистая гостиница, сытный завтрак и расположение в самом приятном районе 👍🏻

Cons:

Возможно, пора делать ремонт в вестибюле.

2026-08-24 • via Nuitee
L
Luca • family_with_children • it
5
Almaty
Pros:

Breakfast, although you must go to an other hotel, is good
Location is also good

Cons:

No elevator. Third floor with luggage 😪
Our room was small
Staff didn't speak English and was quite rude

2026-08-24 • via Nuitee
M
Martina • solo_traveller • it
8
Pros:

Perfect location and delicious breakfast

2026-08-24 • via Nuitee
Тулегенова • family_with_children • kz
10
2026-08-21 • via Nuitee
C
Chingiz • solo_traveller • kz
7
2026-08-21 • via Nuitee
R
Robert • solo_traveller • au
7
Great Location and Friendly Staff. The room was small.
Pros:

There was no lift, but the hotel doesn’t say there is one.

The room size was small.

Cons:

There was no lift (but the hotel doesn’t say there is one).

The room size was small.

2026-08-21 • via Nuitee