Mildom Premium Hotel

Hotels
7.9 (1973 reviews)
128 Bogenbai Batyr Street , Almaty , KZ
+7 7272 61 09 20

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly/helpful staff (Arsen, Inzhu mentioned)
Good value for money / budget friendly
Generally good / varied breakfast (many positive mentions)
Clean/scented bedding noted by some guests
English-speaking receptionists
Cons:
Rooms often small/cramped
Broken/damaged fixtures (e.g., wardrobe door, exposed AC wiring)
Cigarette smell in corridors reported
No lift / many stairs
Occasional lack of hot water
Old/poor-quality towels and inconsistent housekeeping
Limited amenities (no maps, breakfast service issues, utensil shortages)
Windows/doors not fully closing causing noise

Categories

Cleanliness
7
Mixed reports: several guests praised cleanliness and scented bedding, but others noted cigarette smell in corridors, old/holed towels and uneven housekeeping standards.
Service
8.8
Generally positive: multiple mentions of polite, helpful reception staff (Arsen, Inzhu) and good hospitality/service; occasional remarks about reduced breakfast staffing.
Location
9.2
Consistently strong: many guests highlight excellent, convenient and safe location close to shops, restaurants and transport.
Room Quality
6.5
Several negatives: rooms described as very small/cramped, issues like broken wardrobe door, exposed AC wiring, lack of bottled water and occasional bad bathroom odors or unpleasant bathroom condition.
Amenities
6.8
Limited amenities noted: no lift (many stairs), no maps available, occasional lack of hot water for days, breakfast served at another location; also limited breakfast service capacity/utensils at times.
Value for Money
8.6
Good value: multiple guests call it budget-friendly and a good price/quality ratio for what they paid.
Food and Beverage
7.8
Mixed but generally positive breakfasts: several guests praise varied/very good breakfasts, though some mention sparse offerings, service/staff shortages and utensil/plate availability issues.
Overall Experience
8.5
Overall positive stay with good location, friendly staff and reasonable value, tempered by small rooms, occasional facility issues and inconsistent cleanliness/amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:26

Property Description

Luxurious Accommodation
Mildom Premium Hotel in Almaty offers a luxurious stay with air-conditioned rooms, modern amenities, and a 24-hour front desk for ultimate convenience.

Convenient Location
Situated near major attractions like Ascension Cathedral and Gvardeytsev-Panfilovtsev Park, guests can easily explore the vibrant city of Almaty from the hotel's prime location.

Relaxing Facilities
With a garden, terrace, and on-site restaurant, Mildom Premium Hotel provides the perfect setting to unwind after a day of sightseeing or business meetings.

Book your stay at Mildom Premium Hotel now to experience comfort and sophistication during your visit to Almaty.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

7.9
Based on 1973 reviews
Cleanliness: 7
Service: 8.8
Location: 9.2
Room Quality: 6.5
Amenities: 6.8
Value for Money: 8.6
Food and Beverage: 7.8
Overall Experience: 8.5
T
Thomas • family_with_children • de
9
2026-10-23 • via Nuitee
A
Aigerim • couple • us
10
A charming city-center hotel with excellent value for money and a genuinely warm, welcoming team.
Pros:

I really enjoyed my stay and especially appreciated the reception team: Ms. Aruzhan, Ms. Altynai, Ms. Aitzhan, and Ms. Akbota. They were all incredibly kind, welcoming, and attentive. They truly went above and beyond to make our stay comfortable. Ms. Altynai kindly arranged a better room for us, while Ms. Aruzhan was always understanding and accommodating of our requests.

Overall, this is a cute and charming hotel in the heart of the city. Considering the price and quality of service, it offers very good value for money. I would happily recommend it to anyone looking for a pleasant and welcoming place to stay!

2026-10-22 • via Nuitee
Y
Yoon • solo_traveller • vn
9
2026-10-22 • via Nuitee
Аяганова • family_with_children • kz
10
Pros:

Расположение очень удобное, аэропорт близко. Чисто, уютно, очень вкусный и разнообразный завтрак.
Отдыхали во время транзитного перелета.

Cons:

Все устроило. Только к сожалению нет лифта

2026-10-21 • via Nuitee
S
Shabnam Safarova • solo_traveller • az
3
2026-10-19 • via Nuitee
S
Sascha • solo_traveller • de
9
2026-10-19 • via Nuitee
L
LALITH RAAJ • solo_traveller • in
10
Pros:

Very polite and helpful staff

2026-10-19 • via Nuitee
L
LALITH RAAJ • solo_traveller • in
10
2026-10-19 • via Nuitee
B
Baglan • solo_traveller • kz
10
Pros:

Удобная локация, вежливый персонал !

2026-10-18 • via Nuitee
C
Chunna • solo_traveller • cn
10
Awesome
Pros:

Good location.

2026-10-15 • via Nuitee
طلال • solo_traveller • kw
8
Pros:

قربة من الأماكن

Cons:

لايوجد اصنصير في الفندق هذا المتعب

2026-10-12 • via Nuitee
J
Jurobo • solo_traveller • de
7
Pros:

Das Hotel war in Ordnung. Warum in der Minibar Kondome lagen entzieht sich meiner Kenntnis.

2026-10-09 • via Nuitee
C
Cherazede • solo_traveller • fr
9
Pros:

Emplacement, bonne chambre

Cons:

Escaliers

2026-10-09 • via Nuitee
R
Raiyl • couple • kz
8
2026-10-08 • via Nuitee
U
Umid • couple • uz
8
2026-10-08 • via Nuitee
H
Huseyın • solo_traveller • tr
5
Konum iyi sayılır kahvaltısı berbattı
Pros:

Konumu ve resepsiyonda küçük bir kız vardı çok ilgiliydi restoran iyi değildi

Cons:

Sabah kahvaltısı iyi değil bu paraya yetersizdi .

2026-10-07 • via Nuitee
T
Turar • couple • kz
10
2026-10-07 • via Nuitee
M
Maria • couple • kg
6
Pros:

Хорошая локация, центр, все близко. Неплохие завтраки, которые проходят в ресторане по соседству.

Cons:

Отель явно требует ремонта. В номере нет бутылки воды положенной по стандарту, только в минибаре. Не было туалетной бумаги, попросила принести - так и не принесли , ни вечером ни утром. Почему при уборке не проверяют комплектацию номера.

2026-09-18 • via Nuitee
M
Maria • solo_traveller • kg
6
2026-09-18 • via Nuitee
H
Huseynov • solo_traveller • az
6
A conveniently located hotel, but the poor breakfast, inadequate room amenities and cleanliness issues made the stay dis
Pros:

The best thing about the hotel was its excellent location, close to the city center and many restaurants.

Cons:

The most disappointing aspect was the breakfast. The selection was extremely poor, with almost nothing available apart from eggs. The juices were also of very low quality. One was labelled as cherry juice, but it tasted completely different. During my six-day stay, I only went to breakfast twice and then stopped going altogether.

The room amenities were also inadequate. There was not even a proper teaspoon for tea, and I had to drink tea from a juice glass. More seriously, there were insects in the bathroom, and I even found several on my bed at night, which I had to kill and remove.

These issues are completely unacceptable for a hotel, and the quality of the stay did not justify the price at all.

2026-09-18 • via Nuitee