Facilities

Boat tours nearby
Proposal/romance packages available
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Location
Service
View
Cons:
Cleanliness
Room Quality
Value for Money

Categories

Cleanliness
5.45
Room was dirty and had poor maintenance.
Service
8.45
Staff was kind and welcoming; some issues with check-in experience.
Location
8.95
Great location for nightlife and beach access.
Room Quality
6.45
Rooms are old and poorly maintained, not the standard expected.
Amenities
6.45
Limited amenities; no complimentary water or breakfast.
Value for Money
6.95
Not worth the price considering the condition of the rooms.
Food and Beverage
7.45
Food was decent, but service was lacking in quality.
Overall Experience
7.45
It was an average experience with some positives but several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:36

Property Description

Discover a slice of paradise at Ocean Dream Cancun by GuruHotel, where relaxation and luxury meet in perfect harmony.

Unwind in Serenity
Indulge in our onsite spa services, featuring rejuvenating massages, body treatments, and facials that promise to melt your stress away.

Gourmet Dining Options
Savor delightful meals at our restaurant or enjoy the convenience of room service during limited hours. Quench your thirst at our inviting swim-up bar or choose from two poolside bars for a refreshing drink.

Comfort and Convenience
Stay connected with complimentary Wi-Fi in your air-conditioned room, equipped with flat-screen TVs and convenient amenities. Our 24-hour front desk and airport shuttle service ensure a seamless experience from start to finish.

With stunning beaches just a stone's throw away, secure your oasis at Ocean Dream Cancun today and immerse yourself in unforgettable tranquility!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.2
Based on 160 reviews
Cleanliness: 5.45
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 6.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 7.45
A
Auer • couple • de
2
Insgesamt ein sehr schlechtes Preis-Leistungsverhältnis
Pros:

Die Lage

Cons:

Ich war in diesem Hotel bereits 2022. Seitdem wurde es sehr schlecht gepflegt und der Zustand ist sehr viel schlechter mittlerweile.

Das Personal ist der unfreundlich und nicht hilfsbereit (vor allem die Rezeption)

2026-06-12 • via Nuitee
I
ingrit • family_with_children • pa
10
Estuvo excelente, pero siento que deberían incluir el desayuno.
Pros:

Si

Cons:

Todo bien

2026-06-08 • via Nuitee
X
xia • couple • mx
2
2026-06-05 • via Nuitee
X
xia • solo_traveller • mx
1
2026-06-05 • via Nuitee
R
Rosalba • couple • us
7
Decent for a weekend getaway
Pros:

They had tours of Coba available and the lady Kari was awesome.

Cons:

The beach seemed closed off and the pool wasn’t available all day and night like other properties I’ve stayed at.

2026-06-03 • via Nuitee
I
Isabela • family_with_children • co
10
2026-06-03 • via Nuitee
L
Laveaga • solo_traveller • mx
9
Pros:

La vista del cuarto hacia el mar

Cons:

Que no incluye el desayuno

2026-06-03 • via Nuitee
D
Daniela • solo_traveller • ar
9
Pros:

Tiene una ubicacion excepcional, cerca de bares restaurantes, transpirte publico El servicio de restaurant del hotel es muy bueno, tambien la amabilidad del personal y el servicio de actividades turisticas..La playa de esa zona es de las mejores

Cons:

El aire acondicionado de la habitacion no enfriaba, le hace falta revision

2026-06-02 • via Nuitee
J
Jose • solo_traveller • pa
8
Muy buena ubicación
Pros:

Hotel y precio razonables, ubicación excelente.

2026-06-02 • via Nuitee
C
Crhys • extended_group • co
7
Cons:

Las regadera en las duchas disparan agua por todos lados y se sale del agua de las duchas. puerta de la ducha no cierra. Humedad en el techo que cae en las camas, el agua de los balcones cuando llueve entra a las habitaciones.

2026-06-02 • via Nuitee
G
Gloria • extended_group • us
10
2026-06-01 • via Nuitee
G
Gloria • extended_group • us
10
2026-06-01 • via Nuitee
G
Gloria • extended_group • us
10
2026-06-01 • via Nuitee
M
Mustafa • solo_traveller • ch
2
Berbat
Pros:

Konumu

Cons:

Çalışanlarını beğenmedim çok kabaydılar,internet hiç çekmiyordu,kahve makinesi boztu,kısacası hiç beğenmedim ödediğim parayi hiç hak etmedi.

2026-06-01 • via Nuitee
M
Miljan Petrovic • solo_traveller • ch
9
2026-05-31 • via Nuitee
C
Clau • family_with_children • ca
7
Staff not friendly, exept Jorge and Jose Juan at front desk.
Pros:

No breakfast

Cons:

Room old. No table between beds.

2026-05-30 • via Nuitee
C
Charlesmarc • family_with_children • gf
5
Pros:

Le personnel de l’hôtel est très accueillant et nous nous sommes sentis en sécurité durant tout notre séjour. L’emplacement est également un vrai point positif : la zone touristique est facilement accessible à pied et les déplacements se font en toute sécurité.

Cons:

En revanche, nous avons trouvé dommage que certains services pourtant associés à l’hôtel soient facturés en supplément, notamment le petit-déjeuner ainsi que l’accès à la salle de sport. Cela aurait mérité d’être inclus ou au moins mieux précisé.

Nous avons aussi constaté un manque d’entretien de certains équipements : le robinet du lavabo de la douche était rouillé et la tête de douche n’était pas très propre.

2026-05-27 • via Nuitee
E
Eloise • extended_group • au
7
2026-05-23 • via Nuitee
A
Alexis • solo_traveller • it
8
Pros:

La posizione e vicino a la spiaggia wow

Cons:

Dentro la stanza c'erano cose che non funzionavano ad esempio la tv e l'aria condizionata

2026-05-21 • via Nuitee
N
Natalia • couple • co
8
Pros:

Ubicación

Cons:

Ruido

2026-05-20 • via Nuitee