Best Western Hotel Madan

Hotels
•
Best Western
8.4 (249 reviews)
Ave. Francisco I. Madero No 408 , Villahermosa , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Good and varied breakfast
Central, convenient location
Clean rooms
On-site restaurant and AC
Parking available (adjacent building)
Cons:
Small rooms and some cramped spaces
Aged/dated bathrooms and fixtures
Slow restaurant service/delayed breakfasts reported
Soft or sagging mattresses
Occasional water outages and minor maintenance issues
Housekeeping handling/losing guest items noted by one guest

Categories

Cleanliness
8.6
Generally praised as very clean in multiple reviews, though a few guests noted neglected areas in showers/WC and occasional maintenance issues.
Service
9.3
Consistently excellent staff/service mentioned across reviews (friendly, attentive, well-trained reception and restaurant staff).
Location
9
Multiple mentions of a central, convenient location close to the town centre and amenities; regarded as a strong positive.
Room Quality
7.2
Mixed to negative: several comments about small rooms, worn/old installations, sagging or too-soft mattresses and dated bathrooms.
Amenities
7.8
Basic amenities like AC, parking (adjacent building) and lift are available; some reports of issues (water cuts, missing toilet brush, aged bathrooms) lower this score.
Value for Money
8.1
Perceived as good value by several guests (reasonable price, central location); occasional comments note restaurant prices or room size affecting value.
Food and Beverage
8.8
Breakfast and restaurant food receive frequent praise (varied, good quality), though a few issues noted: slow breakfast service and occasional higher prices.
Overall Experience
8.4
Overall positive stays highlighted by excellent service, good breakfast and location, tempered by some worn room features and occasional service hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:23

Property Description

Centrally Located Luxury Hotel
Best Western Madan Villahermosa offers a prime location just steps away from Villahermosa’s River Grijalva and Malecón Promenade.

Comfortable and Well-Equipped Rooms
The air-conditioned rooms with wooden floors, cable TV, and minibar provide a cozy retreat. Guests can enjoy amenities like a work desk, safe, and coffee maker, along with a private bathroom stocked with essentials.

Delicious Dining Options and Convenient Services
Indulge in breakfast and regional dishes at the à la carte restaurant open until 23:00, complemented by a bar and room service. Take advantage of services like luggage storage, laundry, car rental, and ticket assistance.

Book your stay at Best Western Madan Villahermosa for a memorable experience!

Important information:

Please note that breakfast is not included for the children sharing the room with their parents, an extra charge will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VSA

Location

Guest Reviews

8.4
Based on 249 reviews
Cleanliness: 8.6
Service: 9.3
Location: 9
Room Quality: 7.2
Amenities: 7.8
Value for Money: 8.1
Food and Beverage: 8.8
Overall Experience: 8.4
A
Adolfo • couple • mx
7
Bueno pero mal.
Pros:

La ubicación del hotel.

Cons:

Maltrato de parte de la recepción, discriminación.

2026-09-12 • via Nuitee
S
Suarez Nakamura • solo_traveller • mx
10
Pros:

La excelente atencion de todo el personal, que personas tan amables

2026-09-10 • via Nuitee
G
Guillermo • extended_group • mx
8
Buena
Pros:

Desayuno muyn pobre el que ofrecieron en la salida del domingo muy temprano.

Cons:

Las llaves de los baños un poco viejas y el colchon muy aguado.

2026-09-08 • via Nuitee
A
Andrea • solo_traveller • it
7
2026-09-01 • via Nuitee
S
Suliana De Los Angeles • solo_traveller • mx
10
2026-08-31 • via Nuitee
P
Patricia • solo_traveller • mx
8
parada Villahermosa
Pros:

excelente desayuno y muy cerca de las tiendas de conveniencia

2026-08-26 • via Nuitee
J
Juarez • solo_traveller • mx
10
Pros:

La atención sin duda es muy buena

Cons:

Muy temprano no hay pan 🥐 jajajaja

2026-08-26 • via Nuitee
N
nathalie • solo_traveller • mx
7
2026-08-25 • via Nuitee
G
Gracia Diaz • solo_traveller • es
7
Pros:

Ubicación y restaurante

Cons:

Caro en mi opinión para instalaciones un pelín viejas.

2026-08-20 • via Nuitee
M
MERAKCHI • couple • fr
9
NUIT D'ETAPE A VILLAHERMOSA
Pros:

Hôtel bien placé dans le centre ville de Villahermosa pour une étape. Accès facile au centre ville. Chambre spacieuse et bien équipée. Lit confortable. On a apprécié le petit déjeuner très consistant le matin.

Cons:

rien de particulier

2026-08-16 • via Nuitee
C
Claribel • solo_traveller • mx
10
Pros:

Las personas que están a cargo son muy amables.

2026-08-15 • via Nuitee
M
Maria de la Luz • solo_traveller • mx
7
Limpieza a mejorar
Pros:

La atención del personal, rápida y amable. La comida del restaurante muy rica y los meseros muy agradables.

Cons:

Las instalaciones ya son viejas, detalles en la limpieza, el lavabo del baño muy percudido, moho en el baño, en los azulejos y en la cortina.

2026-08-13 • via Nuitee
Z
Zamora Herrera • family_with_children • mx
9
2026-08-08 • via Nuitee
L
luz del carmen • solo_traveller • mx
10
Excelente
Pros:

Un hotel muy bonito y su personal muy amable.

Cons:

No tengo un comentario malo

2026-08-05 • via Nuitee
L
Luis Mario • solo_traveller • mx
10
2026-08-04 • via Nuitee
J
jcolungareyes • solo_traveller • mx
9
Pros:

Excelente la comida de su restaurante,nos encantó!!!

2026-08-02 • via Nuitee
F
Favian • solo_traveller • mx
10
2026-08-02 • via Nuitee
M
Marije • extended_group • nl
5
2026-07-24 • via Nuitee
M
Monserrat • family_with_children • mx
9
Vale pa pena
Pros:

Muy limpio y el restaurante ofrece variedad de alimentos.

Cons:

El espacio para el desayuno incluido. Es un lugar apartado del restaurante y es muy oscuro

2026-07-23 • via Nuitee
M
Monica Iveth • family_with_children • mx
10
2026-07-22 • via Nuitee