DoubleTree by Hilton Veracruz

Hotels
•
Doubletree by Hilton
8.4 (260 reviews)
Boulevard Avila Camacho 707, Col. Ricardo Flores Magon , Veracruz , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Poor service in some areas
Overpriced breakfast

Categories

Cleanliness
7.9
The cleanliness was criticized with mentions of odors and old towels.
Service
8.9
While many found the staff friendly, there were complaints about some staff members being unhelpful.
Location
9.4
Multiple reviews praised the excellent location near the beach and city attractions.
Room Quality
7.9
Concerns were noted regarding old facilities, noise, and lack of amenities like a fridge.
Amenities
8.4
Facilities received mixed comments but the pool was appreciated.
Value for Money
8.4
While some felt it was overpriced, others enjoyed their stay relative to location.
Food and Beverage
7.4
Complaints were noted regarding the overpriced breakfast and poor quality of provided products.
Overall Experience
8.9
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:03

Property Description

Luxurious Accommodations
The DoubleTree by Hilton Veracruz, located just minutes away from the vibrant Zócalo and Malecón area, offers elegantly designed rooms with modern amenities. Enjoy stunning sea views from select rooms, each equipped with cable TV and a spacious desk for your convenience.

Delicious Dining Options
Indulge in a culinary journey at the hotel's Enxebre Restaurant, serving a delightful mix of Mexican and international cuisine. Treat yourself to a variety of dishes and delectable coffee and cake offerings in the cozy ambiance of the restaurant.

Convenient Location
With the World Trade Center and the city's popular aquarium a short drive away, the hotel's strategic location on Boulevard Manuel Avila Camacho provides easy access to Veracruz's key attractions. Book your stay now for a memorable experience at DoubleTree by Hilton Veracruz.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 260 reviews
Cleanliness: 7.9
Service: 8.9
Location: 9.4
Room Quality: 7.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8.9
O
Olvers • solo_traveller • mx
9
Pros:

Limpieza perfecto 💯

Cons:

Todo bien

2026-05-30 • via Nuitee
J
Juan M • couple • us
10
2026-05-28 • via Nuitee
I
Ingrid Monserrat • solo_traveller • mx
10
Pros:

El personal muy amable y atento desde la entrada, la señorita de recepción muy amable.

2026-05-26 • via Nuitee
P
Patricia • couple • us
7
Good - despite possible shortcomings would recommend
Cons:

A little outdated expected something a little better from Hilton

2026-05-25 • via Nuitee
M
MENDOZA BARRIOS • family_with_children • mx
9
2026-05-25 • via Nuitee
A
Augusto • extended_group • mx
10
2026-05-25 • via Nuitee
T
Topete • solo_traveller • mx
3
Muy mala experiencia
Pros:

El personal muy amable

Cons:

La habitación muy encerrada sin vista, no hubo luz todavía la mañana, hacia calor, no había elevador llegue tarde a mi cita medica, el niño super oscuro mi mamá es de lactercera edad y nos afectó mucho el tema de elevadores, y me dijeron que por haber reservado en booking no me podían recompensar , No se me hizo justo, no pienso volver

2026-05-24 • via Nuitee
A
antonio • solo_traveller • mx
9
Pros:

Habitación

Cons:

Actitud del personal de recepción

2026-05-22 • via Nuitee
A
Armando • couple • mx
7
2026-05-21 • via Nuitee
J
Jose Antonio • solo_traveller • mx
6
Pros:

Solo su ubicación

Cons:

El tamaño de la habitación
La cortesía de café en la mañana solo una cafetera

2026-05-19 • via Nuitee
A
Amalia • solo_traveller • mx
9
Pros:

La ubicación, me gusta mucho. Por ello me he hospedado en varias ocasiones.
La mayoría del personal, son muy atentos.

Cons:

Considero que la limpieza en las habitaciones, es un área en la cual deben ser más cuidadosos.
Y surtir el agua para tomar a diario, aunque genere un costo.

2026-05-15 • via Nuitee
J
Jonathan • family_with_children • us
4
Pros:

Room was dirty and power outage that we weren’t told about

2026-05-13 • via Nuitee
A
Angel Javier • couple • mx
10
2026-05-09 • via Nuitee
H
Helene • couple • ch
6
Gut
Pros:

Das zubereitete Frühstück von der sehr netten Köchin

Cons:

Zu viel Lärm im Frühstücks-Raum wegen der Räumungsarbeit des Servicepersonals. Keine Professionalität des Personals.

2026-05-09 • via Nuitee
C
Carlos Gustavo • family_with_children • mx
4
Pros:

Instalciones muy viejas, remodelación defiente, alberca y sus instalaciones viejas, y feas, camastros rotos, servicio en alberca muy defiente

Cons:

Calidad muy muy por debajo de los estándares de Hilton, yo del adaría 2 estrellas

2026-05-07 • via Nuitee
A
Ariam itzel • solo_traveller • mx
7
Great location, great facilities. Chefs at the restaurant can be more polite.
Pros:

Great location. The rooms are so spacious and confortable. The staff at the reception was great, polite and kind. I Loved the cookies 🍪 at the check in and the coffee and water stations.

Cons:

The restaurant staff specifically the chefs and cooks refilling the line, they seemed pretty annoyed with the people dishing their plates, there was a large group of teenagers too eating so they were running back and forth refilling the line but even the ladies preparing the eggs looked pretty upset when I asked for a quesadilla instead of the empanadas that they had ready, the people refilling the line was educating the guest on what tongs to use to dish out the food and how to hold the warmers not a nice experience when looking forward for breakfast and you encounter annoyed chefs. The waiters were great 👍 helpful and polite they treated us very well. The room service prices are not up to date so when checking the menu we order a burger, pizza and a torta. We did not receive the torta. However, the pizza was big enough and quickly.

2026-05-07 • via Nuitee
J
Julia Elsa • family_with_children • mx
7
Buena
Pros:

la piscina

Cons:

toallas insuficientes, dotación escasa de tes, café, agua, jabón.

2026-05-07 • via Nuitee
F
Franco • solo_traveller • mx
4
Personal nefasto
Pros:

La ubicación

Cons:

El personal es mega grosero! Un mesero hasta los platos nos aventó!

2026-05-06 • via Nuitee
L
Lusanda • family_with_children • mx
10
Great
Pros:

Everything… clean and cool hotel
friendly and courteous staff

Cons:

Finding their parking was not easy, but their friendly staff assisted and arranged for valet parking

2026-05-04 • via Nuitee
A
Alejandra Fernández • solo_traveller • mx
9
Pros:

Ubicación

Cons:

NA

2026-05-03 • via Nuitee