Santa Lucia House - Forum

Hotels
9.3 (354 reviews)
Presidente Borrero 10-91 y Mariscal Lamar , Cuenca , EC
+593 7-282-8801

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Delicious breakfast
Cons:
Noise from wooden floors
Thin walls

Categories

Cleanliness
9.28
Many reviews mention clean rooms and attentive staff, indicating high cleanliness standards.
Service
9.75
The service is consistently praised as friendly and helpful throughout the reviews.
Location
9.79
Location is highlighted multiple times as perfect, very central and convenient.
Room Quality
8.74
Rooms are noted to be comfortable, although some mentioned issues with noise.
Amenities
8.77
Standard amenities mentioned; most comments are positive regarding comfort.
Value for Money
9.23
Overall value is deemed good, though some guests raised concerns about pricing discrepancies.
Food and Beverage
9.28
Breakfast is frequently mentioned as delicious and plentiful.
Overall Experience
9.55
Guests generally express a very positive overall experience with the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:00

Property Description

Modern Elegance and Historic Charm

Luxurious Rooms and Delicious Dining

Experience the perfect blend of modern elegance and historic charm at Santa Lucia House - Forum in central Cuenca, Ecuador. The elegant rooms with modern-style furniture and wrought iron headboards offer a luxurious stay, complemented by free WiFi and satellite TV. Enjoy a complimentary American breakfast and explore nearby dining options. Relax on the terrace or unwind at the bar after a day of sightseeing. With airport shuttle service and a shared lounge, every convenience is at your fingertips. Don't miss the chance to stay at this unique property, just a short walk from Plaza Abdón Calderón and Cathedral La Inmaculada Concepción. Book your stay now and indulge in a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Location

Guest Reviews

9.3
Based on 354 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 8.74
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 9.28
Overall Experience: 9.55
M
Marco • couple • ec
8
Bien ubicado para visitar el centro de la ciudad
Pros:

Bien ubicado

Cons:

Almohadas duras

2026-09-14 • via Nuitee
J
José • couple • ec
8
Buena opción de alojamiento
Pros:

La atención del personal, muy amables. Buen desayuno.

Cons:

El estacionamiento para el vehículo queda a 4 cuadras de distancia. No tiene ascensor y no vi ese dato en la oferta. Las tablas del piso suenan mucho.

2026-09-13 • via Nuitee
C
Cyril • solo_traveller • fr
8
Pros:

Accueil chaleureux, parking pratique et très bon petit déjeuner

Cons:

Le charme de l'ancien fait que les parquets grincent beaucoup

2026-09-10 • via Nuitee
K
Kay • solo_traveller • us
10
Excellent
Pros:

Location and friendly staff

Cons:

Getting bags up the stairs but they always offer to help

2026-09-05 • via Nuitee
N
Nicolás • couple • ec
10
2026-09-03 • via Nuitee
I
Isabel • couple • es
9
Recomendado!!
Pros:

Todo estaba bastante bien! No dieron una habitación que no nos convencía ya que estaba en la entrada y ni las cambiaron sin problema.
Todo estaba muy bien.

Cons:

No tengo comentarios

2026-09-01 • via Nuitee
J
Jeroen • family_with_children • nl
9
Mooi en net hotel midden in de stad.
Pros:

De lokatie

2026-08-30 • via Nuitee
J
Juliana • couple • es
9
Pros:

El servicio excelente y limpio y central, solo el cuarto un pelín pequeño

2026-08-30 • via Nuitee
J
Jarosław • solo_traveller • pl
10
2026-08-28 • via Nuitee
B
Blanca • family_with_children • ec
10
Pros:

Muy bien. Está en el centro de la ciudad. Y. El desayuno

2026-08-26 • via Nuitee
B
Bernard • couple • fr
9
2026-08-25 • via Nuitee
M
Mario • solo_traveller • il
6
Pros:

Nice staff

Cons:

Very noisy room
Very bad breakfast

2026-08-23 • via Nuitee
P
Paula • solo_traveller • es
7
Alojamiento correcto para dormir en Cuenca
Pros:

Buena ubicación

Cons:

No tiene restaurante

2026-08-21 • via Nuitee
A
Aguilar • couple • cr
10
Un lugar para quedarse en cuenca
Pros:

El lugar es excelente!

2026-08-21 • via Nuitee
A
Amanda • extended_group • us
10
2026-08-17 • via Nuitee
F
Fab • solo_traveller • us
10
Lovely surroundings. Enjoyed my stay.
Pros:

The architecture of the building and the decorations reminded me of a Spanish hacienda.

Cons:

Better breakfast.

2026-08-12 • via Nuitee
I
isabel • family_with_children • es
7
Pros:

La localitzacio

Cons:

L’habitació 1 i 2 dona al vestibul i se sent tot

2026-08-10 • via Nuitee
T
THEODOROS • couple • gr
10
Pros:

Location, Room

Cons:

Breakfast It has limited selection of food and always the same

2026-08-08 • via Nuitee
M
Munoz • solo_traveller • co
9
Si vuelvo a Cuenca , me vuelvo a quedar allí
Pros:

Todo , las instalaciones , la ubicación y lo mejor la atención del personal , absolutamente amables .

Cons:

Todo espectacular

2026-08-07 • via Nuitee
K
Kay • solo_traveller • us
10
Excellent
Pros:

Location - beautiful place - friendly staff and great breakfast

2026-07-19 • via Nuitee