Hotel Jackson

Hotels
9.6 (285 reviews)
120 North Glenwood , Jackson , us
+13077332200

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great Service
Comfortable Rooms
Cons:
Pricey Amenities
Hot Tub Issues

Categories

Cleanliness
9.7
Many reviews mention the hotel was very clean and well-kept.
Service
10
Outstanding service highlighted in multiple reviews with personal touches.
Location
9.97
Great location close to shops and restaurants mentioned in various reviews.
Room Quality
9.91
Rooms described as spacious and comfortable, suitable for families.
Amenities
9.26
Amenities like a hot tub and breakfast received positive mentions.
Value for Money
8.79
Some reviews mention the hotel being a bit pricey.
Food and Beverage
9.15
Food quality in the restaurant noted as very good, though slightly pricey.
Overall Experience
10
Overall experience consistently rated as excellent across multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:40

Property Description

Luxurious Accommodations
Indulge in the comfort of a room at Hotel Jackson featuring a cozy gas fireplace, modern amenities, and some with a private balcony for stunning views.

Gourmet Dining and Relaxation
Savor delicious meals at the two on-site restaurants with bars, and unwind in the outdoor hot tub for a truly relaxing experience.

Convenient Location and Services
Located just minutes away from historic Jackson Town Square, Hotel Jackson offers easy access to popular attractions and provides convenient facilities like ski storage, a fitness center, and a business center.

Experience the epitome of luxury and convenience at Hotel Jackson. Book now for an unforgettable stay!

Important information:

Please note that service animals are the only animals allowed at the property. Please contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Guest Reviews

9.6
Based on 285 reviews
Cleanliness: 9.7
Service: 10
Location: 9.97
Room Quality: 9.91
Amenities: 9.26
Value for Money: 8.79
Food and Beverage: 9.15
Overall Experience: 10
M
MotoTravel • couple • gb
7
Simply not worth the price tag
Pros:

The location was perfect - literally the centre of town. The decor was very nice, well executed and the hotel did have a premium feel to it. Nice artworks on the walls and a quality feel.
We also liked having a fire in our room, albeit gas, but still a nice touch. Bed was comfy and the staff were all lovely. We thought the gym, library and spa spaces were all of a high quality and really nicely done.
Shout out to the valet parking boys - top job all of them, especially the night guy who got our car and sorted coffee for us on a 0400 start one morning - appreciated very much!!

Cons:

We have to mention the price. Jackson is tricky -small town, highly desirable location, very limited development space because of the govt land ownership and the proximity to the Tetons and Yellowstone beyond it. I guess Jackson is a sellers market, whether its Real Estate or Hotel Rooms. But, $3500 for a 2 night stay (and that was in a pretty standard room, not one of the premium rooms) is just insane. The hotel was lovely but its a $500-$600 a night facility - no more. I guess we were paying for "location". Its possibly the most expensive hotel room I have stayed in (in any city in the world) and it is simply not worth it).
Stupid little touches like a Dove soap bar in our bathroom (premium??) and one of the staff forgetting to get housekeeping to turn down our room on the second evening when we went out for dinner - small things, but the elite hotels get that stuff right without blinking. They were no big deal and not worth raising with a staff member, but you file those little things away and those impressions contribute to your opinion when reviewing a very expensive hotel stay.
Also, some well paid thinktank decided that the in-house restaurant should be Lebanese - its all very well putting a marker down and being different in town, but i suspect a fundamentally different cuisine bias might drive more clients to use the hotel food offerings more (we didn't spend a penny in the hotel restaurant for any meals)

2026-06-30 • via Nuitee
M
Morgan • family_with_children • us
9
2026-06-28 • via Nuitee
R
Ronald • couple • nl
8
2026-06-15 • via Nuitee
J
Jeremy • couple • us
10
Perfect location and plenty of things to do in the area
Pros:

Perfect hotel to explore Wyoming

Cons:

Nothing

2026-06-15 • via Nuitee
J
John • couple • us
10
Hotel Jackson was in a great location and the staff was great! The concierge staff was quick to respond to my request.
Pros:

The staff was very helpful and professional

2026-06-07 • via Nuitee
M
Manuel • extended_group • us
9
Pros:

Somehow, they messed up breakfast; it took them 1 hour to serve terrible oatmeal. They did comp the breakfast.

Cons:

Better inform us of the advance pending charges practice

2026-05-23 • via Nuitee
A
Anna • couple • us
10
Pros:

We had a fantastic stay at Hotel Jackson. The room was well decorated and spacious, service was excellent, great location in town, close to all restaurants and bars, would definitely stay there again. The shuttle to the ski resort and black tie concierge by the lifts were a great bonus!

2026-03-09 • via Nuitee
N
Nicholas • couple • us
10
Great hotel in a perfect location- staff was very responsive and friendly, they really care!
Pros:

Great location- very responsive and friendly staff

Cons:

Limited amenities- only one hot tub that you have to reserve

2026-03-02 • via Nuitee
A
Alan • couple • us
10
Awesome place. We’ll be back!
Pros:

Great location in the heart of downtown Jackson. Friendly staff. Great transportation to Teton Village and the ski locker was fantastic.

2026-01-22 • via Nuitee
J
James • couple • us
8
2026-01-22 • via Nuitee
E
Eric • solo_traveller • us
8
Modern upscale facility with slightly off luxury feel
Pros:

Modern, well appointed facility in prime location. In room gas fireplace was a plus in January. Modern rainhead shower in spacious bathroom.

Cons:

While the facility is very nice looking, it felt like the staff wasn’t used to working an upscale facility. They did try hard and usually delivered when asked. But some things had to be asked rather than just happening.

2026-01-21 • via Nuitee
S
Susan • family_with_children • us
10
2026-01-19 • via Nuitee
X
Xian • couple • us
10
2026-01-12 • via Nuitee
J
Jesus • couple • us
9
2026-01-11 • via Nuitee
B
Bryan • couple • us
10
2026-01-10 • via Nuitee
S
Shauna • family_with_children • us
10
Amazing service and large rooms!
Pros:

The rooms are a great size! This is important to us as we have two small children. The service was also amazing - everyone was so helpful and friendly, not to mention all the little extras they supplied such as Christmas gifts for the kids and cookies for Santa on Christmas Eve. It was a perfect place to stay for our little holiday.

2025-12-30 • via Nuitee
1
167jodib • NONE
10
A perfect stay for 5 nights!
Pros:

Such a fabulous, beautiful, intimate hotel! We stayed here several years ago soon after it opened and always hoped to go back. We finally did and were amazed that it still feels brand new. We travel a lot, and Hotel Jackson is one of our favorites. The room is so comfortable and we love the fireplace. The housekeeping service is impeccable. We love the bar area - wish it was a bit bigger - and Rowdy, the bartender felt like family…and made outstanding cocktails! The hotel location couldn’t be better. We’re already hoping to go back.

2025-12-09 • via Tripadvisor
K
Kevin • couple • us
9
Very nice small hotel with top notch service in Jackson
Pros:

Great staff, great location. Rooms comfortable. Hot tub not working during our stay.

2025-11-18 • via Nuitee
E
Elizabeth • couple • us
10
Great downtown Jackson stay!
Pros:

Beautiful hotel in a great location! The rooftop hot tub was great and the restaurant was very good also.

2025-11-15 • via Nuitee
T
travelko2015 • NONE • Marietta, Georgia
10
Best Hotel!!
Pros:

Probably the best hotel I’ve ever stayed at! The staff, the location, the property…all were amazing! We especially loved that you can reserve a private hot tub! Would highly recommend!

2025-11-10 • via Tripadvisor