Arbors at Island Landing Hotel & Suites

Hotels
9.2 (2524 reviews)
2809 Parkway , Pigeon Forge , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Inadequate towels
Clogged drain in the bathroom

Categories

Cleanliness
8.19
Most rooms were clean, but a review mentioned not enough towels and some minor issues.
Service
9.66
Staff were frequently described as friendly and helpful, contributing to a positive experience.
Location
9.7
The location was consistently praised for convenience to local attractions.
Room Quality
9.15
Rooms were described as clean, well-stocked, and comfortable overall.
Amenities
9.18
Positive mentions of available snacks and breakfast options were noted.
Value for Money
9.14
Guests perceived the property as reasonably priced for the quality.
Food and Beverage
9.19
Breakfast received high praise, with positive comments on snacks available.
Overall Experience
9.36
Guests generally had wonderful experiences and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:49

Property Description

Luxurious Amenities
The Arbors at Island Landing Hotel offers a range of luxurious amenities, including a heated outdoor pool, free pancake breakfast, and rooms with free WiFi. Select rooms even feature balconies with stunning mountain views, spa baths, and sofa beds.

Convenient Services
Guests can indulge in a delicious pancake breakfast at Regan's House of Pancakes, enjoy daily snacks in the lobby, and make use of the on-site pool, hot tub, and barbecue facilities. The front desk also offers sports equipment for outdoor activities like fishing and games by the fire pit.

Prime Location
Located just minutes away from popular attractions like Dollywood, Dixie Stampede Dinner Show, and Comedy Barn Theater, The Arbors at Island Landing Hotel provides the perfect home base for exploring Pigeon Forge. Book your stay now and experience the best of Tennessee hospitality.

Important information:

Guests must be 21 years of age or older to check in.

For a full breakfast, guests must be seated at Regan's House of Pancakes by 9:30 daily for a discount.

Please note that the elevator will be unavailable from April 22-May 22.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 2524 reviews
Cleanliness: 8.19
Service: 9.66
Location: 9.7
Room Quality: 9.15
Amenities: 9.18
Value for Money: 9.14
Food and Beverage: 9.19
Overall Experience: 9.36
T
Tammy couple us
10
Excellent
Pros:

The location, and the employees were all very friendly and helpful!!!

Cons:

There was nothing I didn’t like

2026-07-04 via Nuitee
T
tim solo_traveller us
10
2026-07-02 via Nuitee
C
Cynthia family_with_children us
10
Pros:

The breakfast was great. For $6 it was awesome!
It was very close to a lot of things we wanted to do so we didn’t have to drive. The Island was a very short walk from the hotel.

Cons:

There wasn’t a lot of parking spaces. We had to park at the front of the building and walk around to the elevator but it wasn’t the worst.

2026-07-02 via Nuitee
C
charline solo_traveller us
10
2026-07-01 via Nuitee
H
Hanna couple us
6
I liked the hotel but will probably stay inside Gatlinburg for easier accesss to things the trolley never stopped by our
Pros:

I liked the free offers they had and were a hit with the kid

Cons:

I did not like that everywhere smelled like smoke couldn’t sit outside , or walk around the property bc of the amount of people smoking even in door ways to the rooms , the rooms are very dark and if the blinds are open everyone that walks to their room or past your room looks in and sees you , there were three different lamps all with half dying light bulbs. I did not like the shower either there is no door on it so the whole bathroom floor is wet all day too.

2026-06-29 via Nuitee
C
Candace solo_traveller us
10
Great Hotel
Pros:

The location, hospitality, and extra amenities were a big plus! The room was spacious and very clean.

2026-06-29 via Nuitee
H
Hannah couple us
9
Hidden Gem
Pros:

Loved the large room and the attention to detail when we first walked in. The cute towel swans were just a cute little touch that made it feel like we were on a vacation when it was only a quick weekend away. I loved that the staff was so friendly and reached out to make sure everything was good and to see if we needed anything. It felt like they cared that we were there and were not just another guest.

Cons:

The room layout was a little odd, but it was still great.

2026-06-29 via Nuitee
S
Susan couple us
10
Great location and friendly staff
Pros:

Location and cleanliness of the facilities.

Cons:

The bed was a little firm for me. The water pressure is also not good.

2026-06-28 via Nuitee
J
Jennifer couple us
6
Welcoming vibe
Pros:

The atmosphere was the best. It has a vibe that makes you feel like family. The beds and pillows were super comfortable. It’s within walking distance to great shops, restaurants and entertainment. The landscaping was beautiful and we especially enjoyed the birds. The nighttime entertainment was great for relaxing.

Cons:

I didn’t care for our room location. We were directly in front of the elevators so there was a lot of noise. I didn’t say anything because we only there for 2 nights. There was a horrible smell that came from the bathroom. The smell started the first night when my daughter turned the shower on. I assumed it may have been the sewer. There was a plunger beside the toilet which made me think that they may have had plumbing issues at some point. We smelled it again the next morning after I showered. If we had a longer stay I probably would have requested another room, but we didn’t spend a lot of time in the room so we just dealt with it.

2026-06-28 via Nuitee
T
Tara solo_traveller us
3
2026-06-28 via Nuitee
K
Kristen solo_traveller us
10
2026-06-25 via Nuitee
L
Linda extended_group us
10
2026-06-25 via Nuitee
S
Shy-Anne extended_group us
10
2026-06-25 via Nuitee
G
Gloria couple us
8
Good location!
Pros:

Location is awesome! Easy to walk to multiple locations. You can’t beat breakfast at Reagan’s House of Pancakes.

Cons:

Requested 1st floor due to mobility issues. Was given 3rd floor.
One elevator for all rooms and it’s very slow.
Junior Suite on 1st floor is larger than Junior Suite on 3rd floor, was disappointed.

Room 306 specifically: tub drains slow, bathroom door hook has been pulled off the door, only one part of towel bar there (other has never been installed - no holes in tile).

Also, parking seems to be very limited. I’m sure there is enough per rooms on the property but if you come back after 7/8 pm you are up the creek finding a spot.

2026-06-22 via Nuitee
K
Kim family_with_children us
10
Great stay! Will definitely be back!
Pros:

Convent location, very clean. Very friendly staff

Cons:

Difficult to get into because of traffic

2026-06-22 via Nuitee
W
Wes couple us
9
2026-06-21 via Nuitee
M
melissa family_with_children us
10
2026-06-21 via Nuitee
J
James couple us
8
2026-06-21 via Nuitee
P
PoppyT solo_traveller us
10
Pros:

We had a family of 9 and we all absolutely loved it. There is not 1 complaint. The beds was soooo comfy.

Cons:

EVERYTHING WAS PERFECT 😊

2026-06-21 via Nuitee
A
Amy solo_traveller us
10
Amazing room with even more amazing staff
Pros:

The staff was amazing! Everyone we came in contact with was extremely friendly! The room was clean and the layout was great!

2026-06-21 via Nuitee