Marroad Hakone

Hotels
•
Hotel Marroad
8 (112 reviews)
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408 , Hakone , JP
81-460-82-3131

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Facilities

Free WiFi
24-hour front desk
Terrace
Sauna
Elevator
Breakfast available (surcharge)
Free newspapers in lobby
Smoke-free property
Free train station pickup
Parking (limited spaces)
See all facilities

Review Highlights

Cons:
Too expensive for the actual onsen installations.

Categories

Cleanliness
7.33
The review implies that the onsen installations did not meet expectations in terms of value.
Service
8.3
Standard quality for this hotel tier.
Location
8.34
Standard quality for this hotel tier.
Room Quality
8.29
Standard quality for this hotel tier.
Amenities
8.32
Standard quality for this hotel tier.
Value for Money
7.28
Too expensive for the actual onsen installations.
Food and Beverage
8.33
Standard quality for this hotel tier.
Overall Experience
7.8
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:32

Property Description

Experience a serene escape at Marroad Hakone, where luxury meets nature's beauty in the heart of Hakone.

Rejuvenating Amenities
Indulge in our relaxing hot springs and invigorating sauna, offering the perfect respite after a day of exploration.

Delectable Dining
Savor satisfying meals at the Voyageur restaurant while enjoying a complimentary continental breakfast, ensuring you start your day right.

Convenient Services
With complimentary Wi-Fi, a dedicated 24-hour front desk, and an efficient train station pick-up service, your comfort and convenience are our top priorities.

Unwind in one of our cozy guestrooms equipped with modern amenities, and immerse yourself in the tranquil surroundings. Don’t miss the chance; book your stay at Marroad Hakone today!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • A car is recommended for transportation to and from this property.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Transportation

    Car recommended

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8
Based on 112 reviews
Cleanliness: 7.33
Service: 8.3
Location: 8.34
Room Quality: 8.29
Amenities: 8.32
Value for Money: 7.28
Food and Beverage: 8.33
Overall Experience: 7.8
K
Kathrin • solo_traveller • de
7
Ganz okay für einen kurzen Aufenthalt
Pros:

Ruhiges Hotel was schon etwas älter ist.
Es ist sauber und die Zimmer sind groß. Doch die Ausstattung ist wirklich schon in die Jahre gekommen... es gibt auch renovierte Zimmer, wie die sind, weiß ich nicht.
Das Onsen ist ganz nett und lässt einen die Natur genießen (wenn man den Außenbeleuchtung nutzt).
Das Personal war freundlich und es gibt einen Shuttle Service zur Bahnstation.

Cons:

Ausstattung des Zimmers sehr in die Jahre gekommen.

2026-05-26 • via Nuitee
S
Stacy • solo_traveller • au
10
Amazing hotel, beautiful onsen, restaurant was 10/10 and stunning location.
Pros:

Beautiful onsen, clean big comfortable room in the mountains, all the amenities you need, amazing staff, the restaurant food was absolutely outstanding. The massage chairs were also a huge bonus. Would definitely recommend and would stay there again.

Cons:

Nothing

2026-05-18 • via Nuitee
P
Paula • solo_traveller • es
7
Precioso pero un poco caro.
Pros:

El lugar es precioso, y el onsen es espectacular.

Cons:

Pagamos 200€ por una noche dos personas. El sitio es precioso pero está alejado. Mi pareja es celíaca y no tienen nada en el hotel sin gluten, tuvimos que salir a cenar fuera a las 18:00h y en mayo ya es de noche y no hay nada cerca (como se ve en las fotos).

Por el precio que se paga, y teniendo en cuenta lo alejado que está, podrían tener un par de opciones sin gluten.

2026-05-12 • via Nuitee
N
Niels • solo_traveller • de
10
2026-05-12 • via Nuitee
D
DALIT • solo_traveller • il
7
Pros:

האונסן היה טוב , היחס של אנשי המלון היה לבבי.

Cons:

המלון יחסית מיושן. המזרנים לא היו נוחים. נדרש רכב לצורך הגעה למקום.

2026-05-05 • via Nuitee
I
Iida • couple • jp
8
2026-05-04 • via Nuitee
A
Anthony Szeto • solo_traveller • hk
10
Pros:

We like almost all.

Cons:

Little far from Gora station!

2026-05-02 • via Nuitee
S
Suzanne • couple • gb
8
The staff were very friendly, the food was exceptional and we very much enjoyed our stay.
Pros:

We opted to have breakfast and dinner at the hotel which was a good decision as it is not very near to any other restaurants. The food was amazing- like a top French restaurant. I am a vegetarian, which was catered for. I had a delicious selection of beautifully cooked vegetables each evening. I also enjoyed the free bar from 3pm which had a selection of alcoholic and non-alcoholic drinks.

Cons:

The decor of the main parts of the hotel is a little dated in places, but our room was recently refurbished and very comfortable.

2026-05-01 • via Nuitee
C
ChiaChing • couple • tw
10
2026-04-09 • via Nuitee
J
Joshua • couple • au
5
Pros:

The hotel was nice.

Cons:

Too far from the station with limited hours on when the hotel offers a shuttle service.

The booking advertised a privet onsen, however it is an on-site onsen. Not private to your room.

2026-04-09 • via Nuitee
S
Symeon • extended_group • gr
9
Pros:

Friendly staff and nice sauna and Onsen

2026-04-07 • via Nuitee
A
Alejandro • extended_group • ar
7
Pros:

El señor que nos atendio en el momento del check in fue muy poco amable y colaborativo.
Parecia que molestabamos con nuestras preguntas y no nos opfrecio ninguna solucion a nuestras solicitudes.
El resto del personal de recepcion fue muy bien.Normal

2026-04-07 • via Nuitee
N
Nathalie • couple • fr
10
2026-03-28 • via Nuitee
J
James • couple • gb
9
2026-03-24 • via Nuitee
A
Antonin • couple • fr
10
2026-03-13 • via Nuitee
M
mori • couple • jp
8
思い出に残る
Pros:

ディナーがよかった

Cons:

ディナーの際にスタッフによって説明の有無があり、隣のテーブルの説明でコンセプトを知ることがあり残念だった

2026-03-08 • via Nuitee
F
Fei • couple • au
6
2026-01-30 • via Nuitee
T
toshinori • family_with_children • jp
7
離れて住む娘夫婦と、ゆっくり流れる時間を満喫出来た。
Pros:

個人的には和食を期待していたが、フォーマルな洋食スタイルであった。料理やおもてなしに心がこもっていて雰囲気も良かった。

Cons:

肝心な"温泉の効能"がいまひとつであったような気がする。大涌谷から届く強烈な温泉であってほしかった。温泉が薄い気がした。

2026-01-20 • via Nuitee
C
Chiharu • couple • jp
10
ありがとうございました。素敵な宿泊でした。
Pros:

スタッフの方の対応がよかった。送迎サービスはとても嬉しい。

Cons:

朝食に選択肢がもう少しあると連泊しても楽しいと思う。

2026-01-20 • via Nuitee
A
Adrienne • couple • us
10
2026-01-20 • via Nuitee