Stone Maiden Inn

Tired decor

Absolutely nothing. It was exceptional. We would go back anytime in Stratford

​AC Unit Location & Windows: The window air conditioner was quite old, and because it blew air directly onto the bed, I had to keep it turned off. Additionally, the windows could not be opened, which prevented any fresh air from entering the room.
​Bathroom Fixtures & Exhaust Fan: The shower control handle was loose and actually came off in my hand. Also, the bathroom lighting and exhaust fan are connected to a single switch, meaning the loud fan stays on continuously whenever the light is on. Having a separate switch for the fan would be a major improvement.
​Room Layout & TV Visibility: Space in the room was very limited. The bed dominated the room, leaving only narrow pathways. Additionally, one of the bedposts directly blocked the line of sight to the television.
​Lack of Breakfast: I was disappointed to find no full breakfast served, only morning coffee and tea. It would be a great addition to bring back a proper breakfast option.

Nothing.

Nothing major.

There was no host our entire stay. Tim did not reply to my email before our arrival, and the phone number he provided in his booking confirmation was not in service. We were fortunate a fill-in housekeeper was there to make up our room, and help carry our bags up 3 flights of stairs. Our room, The Secret Garden, was very hot, even with the noisy fan and A/C unit. I am short and even I found the low slanted ceiling in the bathroom challenging. One floor lamp was broken where the bulb screws in, there was some garbage on the carpet, tv wires propped up on an overturned recycling bin. There was only 1 regular Keurig coffee pod in the morning (thankfully there was brewed coffee downstairs, although there was no way to know this, other guests had no idea). An entire group showed up in the evening and there was no one to check them in or show them to their rooms. Most rooms weren't made up at all. It's a great location, and has the potential to be a lovely venue, but it seems to be neglected, with barebones effort from the hosts. For the hefty price, which doesn't include breakfast, I suggest you stay elsewhere.

No bed made - old bed linens lying on the floor - no towels in bathroom & toilet dirty.
No-one was at the facility and could not be contacted.
We had to search & pay for a new lodging.
We have reported all details to Booking.com/complaints and are looking for our money to be refunded

Everything else. Tired and neglected. No staff on site if there are issues which there were! The Innkeeper did not show up during guest check in hours and did not respond to calls or texts. Innkeeper never dis show up causing us and several other guests to leave and find accommodation elsewhere.

No help with baggage up steep stairs. Tiny shower with slippery floor and no mat. No flat surfaces in bathroom for toiletries. No plug in bathroom sink. Too little light in bedroom to read or use computer.

Did not know that our room was on 3rd floor (and it was steep long staircases as rooms are likely 10 ft high); this was a challenge as I am using supplemental O2 and I carry oxygen tank and brother walks with cane for balance. No offer to carry up luggage but I understand why as inn keeper had recently had heart surgery.
Ignoring our personal health challenges....I really think in every room there should be sign confirming address and how to telephone inn keepers. IF someone had heart attack they need to be able to call 911 quickly and say where they are...in a panic they might forget address or even name of inn.