Best Western Niantic - New London, Mystic Area

Hotels
•
Best Western
8.8 (551 reviews)
265 Flanders Rd , Niantic , us
+1 860-739-3099

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Barriers to access (bed height)
Not clean
Breakfast quality inadequate

Categories

Cleanliness
6.91
One review indicated the room was dirty, and another mentioned cleanliness issues.
Service
9.68
Overall, most reviews highlighted helpful and polite staff despite a couple of negative mentions.
Location
9.62
Several remarks appreciated the convenience of the hotel's location.
Room Quality
9.07
Rooms were described as comfortable and well-designed, but there were some concerns about bed height.
Amenities
8.7
Mixed reviews regarding amenities, with breakfast and certain facilities mentioned as needing improvement.
Value for Money
9.36
Reviewers felt the hotel provided a reasonable price for the quality expected.
Food and Beverage
7.41
Breakfast options received negative feedback, with suggestions for improvement.
Overall Experience
9.68
General sentiment was positive with many reviewers expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:46

Property Description

Convenient Location
Ideally located just 24 km from Mystic Seaport and within close proximity to Foxwoods Casinos and Goodspeed Opera House.

Modern Amenities
Enjoy a comfortable stay with air conditioning, flat-screen TV, and free WiFi in all units. Some rooms even feature a convenient kitchenette.

Delicious Breakfast
Start your day right with a hearty Full English/Irish breakfast served every morning at the hotel.

Experience the perfect blend of comfort and convenience at Best Western Niantic - New London, Mystic Area. Book your stay now and make unforgettable memories!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, a security deposit of USD 150 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations.

Please note, guests must be 21 years or older to check-in and must provide a valid ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 551 reviews
Cleanliness: 6.91
Service: 9.68
Location: 9.62
Room Quality: 9.07
Amenities: 8.7
Value for Money: 9.36
Food and Beverage: 7.41
Overall Experience: 9.68
J
Jessica • family_with_children • us
7
Rude staff, but nice accommodations
Pros:

Very clean, well maintained.

Cons:

The lady the worked the front desk was very rude and not welcoming at all! We had a few things come up and she was very condescending. Besides that, we enjoyed our stay.

2026-07-18 • via Nuitee
B
Barbara • couple • us
9
Nice clean and comfortable place to stay !
Pros:

Good location, and clean with good prices. Nice that breakfast is included.

Cons:

No working bathroom fan unit, and breakfast was okay just wish there was orange juice.

2026-07-14 • via Nuitee
N
Natoniah • solo_traveller • us
10
Pros:

Everything

2026-07-13 • via Nuitee
K
Kathleen • couple • us
8
Very nice for an economy hotel.
Pros:

The staff were outstanding and very friendly. The overall facility was very clean. The hotel definitely was recently upgraded so everything was in very good condition.

Cons:

Although we were updated , free, to a room with a connecting whirlpool room, our actual room seemed to be missing additional furniture for sitting. There was only 1 additional chair but plenty of open space for at least 1 more chair or a couch. Also I would have preferred an actual closet vs a closet unit.

2026-07-13 • via Nuitee
E
Edwin • couple • us
10
Ease
Pros:

Good variety of food & cleanliness

2026-07-08 • via Nuitee
N
Nathan • solo_traveller • us
7
It was over all not bad.
Pros:

Location was Convenient

Cons:

The roof leaked on me when I got in bed. They did give us a new room immediately and did not seem surprised by the leak.

2026-07-08 • via Nuitee
C
Cortney • couple • us
10
2026-07-05 • via Nuitee
C
Caro • solo_traveller • be
10
Pros:

Nice big room and bathroom. Great pool area. Love our stay here.

2026-07-05 • via Nuitee
S
Samuel • couple • us
10
A record breaking heat wave and there was no place we’d have rather been!
Pros:

The property is always clean and inviting. We stay here a lot, just for a quick getaway! The pool is always the highlight to our stay!

Cons:

Just getting out into traffic, due to construction.

2026-07-04 • via Nuitee
L
Lemay • solo_traveller • us
8
Pros:

It was nice hotel location was pretty good room was big the shower was bigalso

Cons:

Well my girl took pictures of the bugs that was on the walls in the room the person I told at the front desk didn't believe me and then the room key didn't work had to go to the front desk again couple people had the same problem

2026-07-01 • via Nuitee
V
vidal • solo_traveller • il
9
2026-06-30 • via Nuitee
A
Andrii • couple • us
1
2026-06-30 • via Nuitee
T
Thomas • couple • de
8
2026-06-27 • via Nuitee
O
Ososky • couple • us
10
Great hotel. Spacious and very clean rooms with a good breakfast.
Pros:

Location was excellent. Breakfast was very good.

2026-06-24 • via Nuitee
D
Diane • solo_traveller • us
10
Pros:

Great staff, beautiful renovated room with plush king bed, excellent window coverings and tvs, fresh new bathroom and kitchenette, well equipped clean fitness room, beautiful pool.

2026-06-18 • via Nuitee
D
DaveG1967 • solo_traveller • gb
10
Pros:

Perfect

2026-06-17 • via Nuitee
N
Nii Obaka • couple • us
10
2026-06-17 • via Nuitee
C
Colleen • family_with_children • us
5
Nice Pool, Tiny Beds, 24/7 Weed Ambiance
Pros:

Good location close to stores and restaurants. Nice clean pool overlooking wooded area. Clean renovated bathroom. I liked the hard floors in the room since hotel carpet is usually gross. Hot breakfast was good and we loved the yogurt bar.

Cons:

People hanging out tailgating in the parking lot, smoking and drinking at all hours. The hallways inside smelled like pot 24 hours per day. The room was supposed to be a double queen but the beds were not queen. They seemed even smaller than full size and were very uncomfortable and one made so much noise every time we moved.

2026-06-17 • via Nuitee
P
paul • couple • us
9
2026-06-12 • via Nuitee
J
Julie • couple • us
8
2026-06-11 • via Nuitee