Best Western Niantic - New London, Mystic Area

Hotels
•
Best Western
8.8 (524 reviews)
265 Flanders Rd , Niantic , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Fax/photocopying
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Barriers to access (bed height)
Not clean
Breakfast quality inadequate

Categories

Cleanliness
6.91
One review indicated the room was dirty, and another mentioned cleanliness issues.
Service
9.68
Overall, most reviews highlighted helpful and polite staff despite a couple of negative mentions.
Location
9.62
Several remarks appreciated the convenience of the hotel's location.
Room Quality
9.07
Rooms were described as comfortable and well-designed, but there were some concerns about bed height.
Amenities
8.7
Mixed reviews regarding amenities, with breakfast and certain facilities mentioned as needing improvement.
Value for Money
9.36
Reviewers felt the hotel provided a reasonable price for the quality expected.
Food and Beverage
7.41
Breakfast options received negative feedback, with suggestions for improvement.
Overall Experience
9.68
General sentiment was positive with many reviewers expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:46

Property Description

Convenient Location
Ideally located just 24 km from Mystic Seaport and within close proximity to Foxwoods Casinos and Goodspeed Opera House.

Modern Amenities
Enjoy a comfortable stay with air conditioning, flat-screen TV, and free WiFi in all units. Some rooms even feature a convenient kitchenette.

Delicious Breakfast
Start your day right with a hearty Full English/Irish breakfast served every morning at the hotel.

Experience the perfect blend of comfort and convenience at Best Western Niantic - New London, Mystic Area. Book your stay now and make unforgettable memories!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, a security deposit of USD 150 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations.

Please note, guests must be 21 years or older to check-in and must provide a valid ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 524 reviews
Cleanliness: 6.91
Service: 9.68
Location: 9.62
Room Quality: 9.07
Amenities: 8.7
Value for Money: 9.36
Food and Beverage: 7.41
Overall Experience: 9.68
A
Amy • couple • us
10
Wonderful option -bring your bathing suit
Pros:

A real gem - sparkling pool, patio with multiple grills, clean and comfortable rooms. If you have a dog, you can get a room where you can go right out a door into a large grassy area edged by woods. Great restaurants for takeout nearby. We will be back!

Cons:

Nothing. Some people have griped about the breakfast but given the price I thought the range of options (including eggs and sausage) was great

2026-05-28 • via Nuitee
T
Tabitha • solo_traveller • us
1
Terrible Stay, smells terrible, as well as discrimination by staff
Cons:

This location has staff who should not ever be working with the public..

2026-05-27 • via Nuitee
S
Stephanie • couple • us
8
2026-05-26 • via Nuitee
S
Stefanie • extended_group • ch
6
Pros:

Für eine Nacht gut!
Sauber, Kein Teppichboden

Cons:

Sehr sehr ringhörig!! Man hört einfach alles!!
Plastikgeschirr!!

2026-05-17 • via Nuitee
M
McCann • extended_group • us
8
Nice clean rooms, quiet and easy access to local services.
Pros:

Location was easy to locate. Very clean, newer design and accommodations. Quite hotel with plenty of parking and room.

Cons:

Room that was booked was for two queen size beds. The room had one king size bed and pull-out couch/bed. Due to the nature of the relationship with the person I was with, it was not possible to share the king size bed. I had to sleep on the pull-out bed for the two nights I stayed at the hotel. Certainly not as comfortable as a bed. I'm not sure why this happened as the booking for the room was made well in advance.

2026-05-11 • via Nuitee
S
steve • solo_traveller • us
1
Don't book it!
Pros:

Nothing. We booked this through booking.com. The pics looked great, but when we pulled in, we never got out of our vehicle. The property was not well kept at all. There were a lot of weeds. It looked like a crack place. My husband said, "There is no way I would get any sleep here." There was a bar/restaurant that I could not tell if it was in business or not.

Cons:

Don't believe the pics. This place should not be rated good, not even fair. Do not book this hotel.

2026-05-10 • via Nuitee
A
Arturo • extended_group • mx
9
2026-05-09 • via Nuitee
H
Holly • solo_traveller • us
5
Coffee was cold breakfast could use improvement
Pros:

Clean room

Cons:

The lady at the front desk was a real jerk!

2026-04-29 • via Nuitee
• couple • us
10
2026-04-29 • via Nuitee
J
JohnnyRioGood • solo_traveller • us
9
2026-04-26 • via Nuitee
E
Emily • solo_traveller • us
8
2026-04-26 • via Nuitee
L
Louise • couple • us
8
Room was very clean. Hotel was clean. The lobby area and seating areas could be less institutional
Pros:

Didn’t make it for breakfast on time.

Cons:

There weren’t enough supplies ( snacks etc) in front area to purchase. It was rather dark in lobby and common areas for 4:00 pm.

2026-04-24 • via Nuitee
K
Kevin • couple • us
10
2026-04-13 • via Nuitee
D
Darrick • couple • us
1
Pros:

Nothing

Cons:

Everything

2026-04-07 • via Nuitee
D
Delayna • couple • us
9
2026-04-01 • via Nuitee
O
oboher • family_with_children • ch
9
Ordentliches Hotel - perfekt auf der Durchreise
Pros:

Das Hotel scheint relativ neu zu sein und es wirkt entsprechend modern. Das Personal war äusserst freundlich - ein echter Lichtblick. Das Frühstück überraschte uns positiv, da für amerikanische Verhältnisse eine vielfältige Auswahl an Produkten angeboten wurden. Sogar Früchte waren dabei. Das Hotel liegt nahe an der Autobahnausfahrt, und ist dennoch ruhig gelegen - etwas abseits von der Hauptstrasse. Das macht es perfekt für den Aufenthalt auf der Durchreise.

Cons:

In den USA ist es üblich, mit der Klimaanlage zu heizen – so auch in diesem Hotel. Leider verursacht das Gerät einen deutlichen Geräuschpegel, sodass man zum Schlafen unter Umständen Ohrstöpsel benötigt. Wünschenswert wäre daher ein alternatives Heizsystem, das weniger Lärm verursacht – etwa klassische Heizkörper.

2026-03-30 • via Nuitee
K
Kristen • couple • us
7
Pros:

Clean
Wood floors

Cons:

Small pillows
Cold shower

2026-03-27 • via Nuitee
S
Suyoun • family_with_children • us
6
2026-03-26 • via Nuitee
I
iris • couple • us
10
2026-03-15 • via Nuitee
L
Luis • couple • us
6
Bad experience
Cons:

I was not aware that the facility accepted pets. I was awaken from my sleep by the barks of a dog. The dog was barking constantly since 7am-8am and left alone in the room. The issue was reported to front desk. A fine should apply to the customer for neglecting a dog and leaving the dog alone. This was a really bad experience.

2026-03-10 • via Nuitee