Best Western Niantic - New London, Mystic Area

Hotels
•
Best Western
8.8 (565 reviews)
265 Flanders Rd , Niantic , us
+1 860-739-3099

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Barriers to access (bed height)
Not clean
Breakfast quality inadequate

Categories

Cleanliness
6.91
One review indicated the room was dirty, and another mentioned cleanliness issues.
Service
9.68
Overall, most reviews highlighted helpful and polite staff despite a couple of negative mentions.
Location
9.62
Several remarks appreciated the convenience of the hotel's location.
Room Quality
9.07
Rooms were described as comfortable and well-designed, but there were some concerns about bed height.
Amenities
8.7
Mixed reviews regarding amenities, with breakfast and certain facilities mentioned as needing improvement.
Value for Money
9.36
Reviewers felt the hotel provided a reasonable price for the quality expected.
Food and Beverage
7.41
Breakfast options received negative feedback, with suggestions for improvement.
Overall Experience
9.68
General sentiment was positive with many reviewers expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:46

Property Description

Convenient Location
Ideally located just 24 km from Mystic Seaport and within close proximity to Foxwoods Casinos and Goodspeed Opera House.

Modern Amenities
Enjoy a comfortable stay with air conditioning, flat-screen TV, and free WiFi in all units. Some rooms even feature a convenient kitchenette.

Delicious Breakfast
Start your day right with a hearty Full English/Irish breakfast served every morning at the hotel.

Experience the perfect blend of comfort and convenience at Best Western Niantic - New London, Mystic Area. Book your stay now and make unforgettable memories!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, a security deposit of USD 150 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations.

Please note, guests must be 21 years or older to check-in and must provide a valid ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

8.8
Based on 565 reviews
Cleanliness: 6.91
Service: 9.68
Location: 9.62
Room Quality: 9.07
Amenities: 8.7
Value for Money: 9.36
Food and Beverage: 7.41
Overall Experience: 9.68
Z
Zane • family_with_children • lv
7
2026-08-29 • via Nuitee
K
Klegarth • family_with_children • us
7
2026-08-29 • via Nuitee
A
Ashlee • family_with_children • us
9
2026-08-26 • via Nuitee
C
Caterina • couple • us
4
2026-08-17 • via Nuitee
S
Santiago • family_with_children • es
10
Pros:

Great overall

2026-08-13 • via Nuitee
H
Hailee • couple • us
8
2026-08-10 • via Nuitee
C
Colin • family_with_children • gb
8
Functional overnight stop with amenities nearby + pool
Pros:

Massive room (suite), enormous bed, really comfortable room, blackout blinds, aircon, fridge, sink, microwave. Sofa bed wasn’t made up for child, but easy fix as linen in wardrobe. Fantastic continental-style breakfast with lots of choice. Great swimming pool and outdoor patio.

2026-08-08 • via Nuitee
D
Debbie • solo_traveller • us
9
2026-08-04 • via Nuitee
E
emeline • solo_traveller • fr
8
Suffit pour 1 nuit mais pas un coup de coeur
Pros:

Le tarif tres correct pour 4 avec petit dej.
Personnel aimable à l'accueil.

Cons:

Petit déjeuner limité, peu de choix et pas assez de table avec personnel peu souriant.
3 serviettes pour 4 dans la salle de bain.
Clim qui se relançait sans cesse alors que je l'avais mise sur off, j'ai dû la débrancher.

2026-08-04 • via Nuitee
A
Angela • family_with_children • ca
8
Pros:

C'était parfait : le service, l'emplacement,

Cons:

Il pourrait y avoir un peu plus de variété au petit-déjeuner. Comme on y passe 5 nuits, ça finit par devenir répétitif. On pourrait varier un peu les fruits, le pain… proposer quelque chose de différent.

2026-08-04 • via Nuitee
S
Sanders • solo_traveller • us
9
Pros:

Clean. Nice pool.

Cons:

Our room card stopped working 2 hrs before checkout but they quickly fixed the issue.

2026-08-03 • via Nuitee
P
Patrick • solo_traveller • us
7
Pros:

Clean. Rooms easy to access.

Cons:

The breakfast probably the worst I've ever experienced. No protein to go with the eggs (i.e. sausage, bacon).

2026-08-03 • via Nuitee
P
Picazio • couple • us
10
Enjoyed our stay
Pros:

The room was very clean and comfortable

Cons:

Location

2026-08-03 • via Nuitee
A
Andrea • extended_group • it
8
2026-08-02 • via Nuitee
J
Jessica • family_with_children • us
7
Rude staff, but nice accommodations
Pros:

Very clean, well maintained.

Cons:

The lady the worked the front desk was very rude and not welcoming at all! We had a few things come up and she was very condescending. Besides that, we enjoyed our stay.

2026-07-18 • via Nuitee
B
Barbara • couple • us
9
Nice clean and comfortable place to stay !
Pros:

Good location, and clean with good prices. Nice that breakfast is included.

Cons:

No working bathroom fan unit, and breakfast was okay just wish there was orange juice.

2026-07-14 • via Nuitee
K
Kathleen • couple • us
8
Very nice for an economy hotel.
Pros:

The staff were outstanding and very friendly. The overall facility was very clean. The hotel definitely was recently upgraded so everything was in very good condition.

Cons:

Although we were updated , free, to a room with a connecting whirlpool room, our actual room seemed to be missing additional furniture for sitting. There was only 1 additional chair but plenty of open space for at least 1 more chair or a couch. Also I would have preferred an actual closet vs a closet unit.

2026-07-13 • via Nuitee
N
Natoniah • solo_traveller • us
10
Pros:

Everything

2026-07-13 • via Nuitee
N
Nathan • solo_traveller • us
7
It was over all not bad.
Pros:

Location was Convenient

Cons:

The roof leaked on me when I got in bed. They did give us a new room immediately and did not seem surprised by the leak.

2026-07-08 • via Nuitee
E
Edwin • couple • us
10
Ease
Pros:

Good variety of food & cleanliness

2026-07-08 • via Nuitee