Best Western Niantic - New London, Mystic Area

Hotels
•
Best Western
8.4 (345 reviews)
265 Flanders Rd , Niantic , US
+1 860-739-3099

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Very clean rooms and well maintained facilities
Friendly and often outstanding staff
Spacious, updated rooms with comfortable beds
Good pool and outdoor patio
Convenient location (near Costco/amenities)
Breakfast included / generally acceptable for many guests
Cons:
Breakfast lacks variety and higher-quality options (protein, juice)
Occasional rude or unwelcoming front-desk staff reported
Isolated maintenance issues (roof leak, broken fan, room key problems)
Some rooms missing extra seating or closet space
Mattress sometimes considered too soft
A few guests found price a bit high

Categories

Cleanliness
9.2
Consistently praised as very clean and well maintained in many reviews; a few isolated maintenance issues (roof leak, broken bathroom fan) were reported but handled promptly.
Service
8.6
Staff are frequently described as friendly and outstanding; isolated negative report of a rude front-desk employee and some frontline staff perceived as less welcoming.
Location
8.4
Generally considered convenient (near Costco and local amenities) and a positive aspect for many guests; one review listed location as a drawback.
Room Quality
8.7
Rooms described as updated, spacious with large comfortable beds and blackout blinds; occasional issues noted such as missing extra seating, a soft mattress for some, and an isolated leak.
Amenities
8.3
Good on facilities (pool, outdoor patio, parking, in-room fridge/microwave, aircon); pool and suite features are highlights though some felt minor amenity shortages (closet space, extra seating).
Value for Money
8.1
Often described as good value—particularly for families and as an economy option—though a few guests found rates a bit pricey.
Food and Beverage
7.4
Most common negative theme: limited breakfast variety and quality (lack of protein, repetitive options, no orange juice reported), although a few guests enjoyed the continental selection.
Overall Experience
8.5
Overall positive stays with many guests saying they'd book again; cleanliness, friendly staff, and pool stand out, tempered by breakfast quality and occasional service/maintenance hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location
Ideally located just 24 km from Mystic Seaport and within close proximity to Foxwoods Casinos and Goodspeed Opera House.

Modern Amenities
Enjoy a comfortable stay with air conditioning, flat-screen TV, and free WiFi in all units. Some rooms even feature a convenient kitchenette.

Delicious Breakfast
Start your day right with a hearty Full English/Irish breakfast served every morning at the hotel.

Experience the perfect blend of comfort and convenience at Best Western Niantic - New London, Mystic Area. Book your stay now and make unforgettable memories!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, a security deposit of USD 150 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations.

Please note, guests must be 21 years or older to check-in and must provide a valid ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

8.4
Based on 345 reviews
Cleanliness: 9.2
Service: 8.6
Location: 8.4
Room Quality: 8.7
Amenities: 8.3
Value for Money: 8.1
Food and Beverage: 7.4
Overall Experience: 8.5
J
Jake • couple • us
10
We spent two wonderful nights and explored the area. And a Costco was around the corner!
Pros:

Clean and friendly staff.

2026-10-27 • via Nuitee
A
Alice • extended_group • us
8
2026-10-22 • via Nuitee
D
Diane • couple • us
8
2026-10-18 • via Nuitee
C
Christopher • family_with_children • us
8
2026-10-13 • via Nuitee
P
peter • solo_traveller • au
9
Pros:

The breakfast
Spacious room

2026-10-13 • via Nuitee
J
Jennifer • couple • us
10
Hotel staff was extremely friendly. The room was updated and very clean!
Pros:

Easy parking and very clean

Cons:

Na

2026-10-11 • via Nuitee
G
Gerard • couple • us
10
Overall, the hotels was very nice.
Pros:

The breakfast could’ve been a little better, real eggs, etc., but it wasn’t terrible

Cons:

Breakfast could’ve been better real Eggs, little higher quality food

2026-09-18 • via Nuitee
S
Stephen • solo_traveller • us
7
Pros:

Overall it was fine

Cons:

The breakfast could have had more variety

2026-09-18 • via Nuitee
C
Christian • couple • us
10
I would definitely book again
Pros:

It was clean and updated .

Cons:

They allow dogs . And there was a dog barking for a couple of hours ,

2026-09-14 • via Nuitee
G
Guy • couple • us
10
Overall a good experience
Pros:

Friendly staff and clean rooms.

Cons:

A bit pricey..

2026-09-14 • via Nuitee
M
Maritza • extended_group • us
10
2026-09-11 • via Nuitee
M
Mirsada • family_with_children • us
8
2026-09-08 • via Nuitee
L
Laurent • solo_traveller • fr
8
Pros:

Personnel agréable et professionnel.
Hôtel très propre, bien entretenu.
Chambre spacieuse. Grande douche, très agréable.

Cons:

Matelas un peu trop mou.

2026-09-08 • via Nuitee
P
Paul • solo_traveller • gb
10
Pros:

We liked the cleanliness and the breakfasts.

Cons:

Would have liked another seat in the room.

2026-09-08 • via Nuitee
E
Enyuan • family_with_children • us
7
2026-08-31 • via Nuitee
D
Diana • couple • us
8
2026-08-31 • via Nuitee
K
Klegarth • family_with_children • us
7
2026-08-29 • via Nuitee
Z
Zane • family_with_children • lv
7
2026-08-29 • via Nuitee
A
Ashlee • family_with_children • us
9
2026-08-26 • via Nuitee
C
Caterina • couple • us
4
2026-08-17 • via Nuitee