Nilai Springs Resort Hotel

Hotels
8 (620 reviews)
PT4770, Nilai Springs , Nilai , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional customer service
Convenient location
Cons:
Cleanliness issues
Noisy disturbances

Categories

Cleanliness
7.08
Some reviews mention cleanliness issues, such as rubbish under the table and poorly maintained bathrooms.
Service
9.05
Exceptional customer service noted across multiple reviews, with staff being friendly and helpful.
Location
8.59
Convenient location near malls and the airport, appreciated by guests.
Room Quality
7.54
Some reviews mention comfort but also note issues like noise disturbances and unpleasant odors.
Amenities
8.07
Amenities such as pools and décor were well received, although the pool area needs maintenance.
Value for Money
7.03
Guests felt the price increase was not justified given the lack of included amenities like breakfast.
Food and Beverage
8.58
Positive mentions of food variety and on-site convenience store.
Overall Experience
8.05
Overall enjoyable stay with some noted improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:45

Property Description

Luxurious Accommodation

Experience comfort and elegance in every room equipped with modern amenities, a flat-screen TV, and a private balcony in selected rooms.

Family-Friendly Facilities

Enjoy a fun-filled stay with our children's playground, perfect for keeping the little ones entertained throughout your visit.

Convenient Location

Ideally situated just 18 km from Kuala Lumpur International Airport, and within close proximity to major attractions like Palm Mall Seremban and Axiata Arena.

Book your stay at Nilai Springs Resort Hotel today for a memorable and relaxing getaway.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for MYR 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 620 reviews
Cleanliness: 7.08
Service: 9.05
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 7.03
Food and Beverage: 8.58
Overall Experience: 8.05
S
shadatul • family_with_children • my
10
Pros:

nice lace, can make me n family releks, nice place n got mny pool make my kids happy n enjoy..

Cons:

pool n view..

2026-06-18 • via Nuitee
S
Sue • family_with_children • sg
3
Dissapointed.
Pros:

The room was spacious, staff were friendly and helpful when we called to add additional rooms.

Cons:

Though the staff was friendly, we have requested for an extra beds to be added into the room before the arrival for my parents before 10pm. However, bed wasn't sorted at that time. Its 10pm, I do not see why it could not be done when the check out time is at 12pm usually, they have 10 hours to get the room prepared.

We even paid beforehand, before booking, we asked if the extra bed is a hard bed cause both of my folks are 70plus and bringing a handicapped sister, we expected good quality bed, was told it is going to be a hard one but it was not.

Mum also said that the switch on the kettle broken when they tried to boil water. Bathroom curtains and under the sink were full of molds. Iron was also burnt. We always travel to Nilai and is just wanting to find a good hotel so we could always come back. Saw the reviews was good and we decided to try but it seems like the other smaller hotel was even better. Though they are small but at least it is clean.

2026-06-11 • via Nuitee
M
Mai • family_with_children • my
7
2026-06-07 • via Nuitee
B
Baharudin • family_with_children • my
7
Cons:

Staff . Send extra bed very so late

2026-06-02 • via Nuitee
E
Ezman • family_with_children • my
9
Berbaloi untuk bawa anak-anak
Pros:

Boleh check in awal

Cons:

Kolam kanak-kanak ade tile yang pecah boleh mendatangkan kecederaan

2026-05-31 • via Nuitee
M
Mugilan Gunalingam • solo_traveller • my
5
2026-05-31 • via Nuitee
M
Marzuki • solo_traveller • my
8
2026-05-31 • via Nuitee
N
Nigel • solo_traveller • nl
8
2026-05-29 • via Nuitee
M
Mohamed Fasluddeen • family_with_children • my
3
Disappointed.
Pros:

Location was good. Parking was convenient.

Cons:

The toilet flush was broken. Toilet door knob was broken. Room service was not delivered. Asked for delivery of iron twice, but was not delivered.

2026-05-19 • via Nuitee
A
Auni • solo_traveller • my
10
Pros:

Clean room, big pool, nearest to mall and entertainment

Cons:

Not included breakfast.. In other apps are included.. Maybe booking.com should add it in the future

2026-05-02 • via Nuitee
A
Adam • solo_traveller • au
2
Pros:

The pool

Cons:

No hot water for two days

2026-04-28 • via Nuitee
R
Rashila • couple • my
7
2026-04-26 • via Nuitee
S
SYAHRUL AFFENDI • solo_traveller • my
9
Pros:

Pool and gym

Cons:

Nothing to complaint

2026-04-24 • via Nuitee
U
Ulug Kadirov • solo_traveller • us
8
Pros:

Staff was very friendly, large green territory, clean hotel

Cons:

Breakfast consisted mainly of liocal food and was the same every day

2026-04-23 • via Nuitee
N
Nur Farah Atiqah • couple • my
10
2026-04-23 • via Nuitee
A
Anthony • solo_traveller • au
5
Pros:

Nice pool

Cons:

2 single beds for a family of 4 is mad - as is charging for 2 extra towels when taking a booking for 4 people and only supplying 2!

2026-04-19 • via Nuitee
H
HARIVANTHAN • couple • my
10
Pros:

Spacious, the staffs were very helpful. We had a wonderful stay

2026-04-18 • via Nuitee
D
Delhaye Roger R J D G • couple • be
8
2026-04-14 • via Nuitee
A
Azneen Nely • extended_group • my
9
will stay again for next trip
Pros:

good

2026-04-14 • via Nuitee
P
Philipp • family_with_children • de
7
2026-04-10 • via Nuitee