Mercure Iguazu Hotel Iru

Hotels
•
Mercure
8.7 (955 reviews)
Selva Iryapu Sin Numero Predio 600 Has , Puerto Iguazú , ar

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Free
Children allowed

Facilities

Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
See all facilities

Review Highlights

Pros:
Beautiful natural surroundings
Friendly and helpful staff
Cons:
Cleanliness issues
Some amenities require better maintenance

Categories

Cleanliness
7.84
Some reviews indicated issues with cleanliness, particularly with moldy odors and staffing difficulties in English communication.
Service
9.31
Many positive mentions of staff friendliness and helpfulness, especially regarding taxi arrangements.
Location
9.35
Hotel is beautifully situated in nature and is ideal for accessing Iguazu Falls.
Room Quality
8.3
Rooms are spacious, but there were reports of unpleasant odors in some areas.
Amenities
8.83
Overall good amenities, with a nice pool and breakfast, but some improvements could be made.
Value for Money
8.29
Quality of the amenities does not completely match up with the price point in some areas.
Food and Beverage
8.84
Food received positive feedback, but there were mentions of the restaurant needing improvement.
Overall Experience
8.81
General sentiment is positive with many recommending the hotel, despite some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:45

Property Description

Luxurious Jungle Retreat

Elegant Rooms and Relaxing Spa
Indulge in spacious rooms with classic details, air conditioning, and minibars. Unwind in the spa's sauna, hot tub, and solarium, or opt for a rejuvenating massage.

Delicious Dining and Fitness Facilities
Enjoy a daily full breakfast and savor local and international cuisine at the hotel's restaurant. Stay active in the fitness center or take a refreshing dip in the outdoor pool.

Immerse yourself in the beauty of the Iryapú Jungle at Mercure Iguazu Hotel Iru. Book now for an unforgettable stay!

Important information:

Please note the based on local tax laws, all Argentinian citizens and resident foreigners must pay an additional fee (VAT) of 21%. Only foreigners who pay with a foreign credit card, debit card or via bank transfer are exempt from this 21% additional fee (VAT) in accommodations and breakfast when presenting a foreign passport or a foreign ID along with a supporting document handed by the national migrations authority, if applicable.

Please note that from August 1 to September 15, 2023, our Restaurant will be remodeling, so our food services will be delivered in one of our Salons.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IGR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 955 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.81
M
Mariana • couple • br
10
Ótima opção de hotel
Pros:

O hotel é muito bonito e preservado

Cons:

Travesseiros altos. O lixo do banheiro estava cheio quando chegamos

2026-06-11 • via Nuitee
S
Sofía • couple • nl
8
2026-06-08 • via Nuitee
N
Natalia • solo_traveller • uy
10
Pros:

Lo mejor de todo es el personal, súper amables

2026-06-05 • via Nuitee
P
Pablo • family_with_children • ar
8
Pros:

Muy lindo el hotel

Cons:

Muchos problemas con las llaves magnéticas para ingresar a las habitaciones!

2026-06-01 • via Nuitee
C
cora • couple • ie
8
2026-05-31 • via Nuitee
A
Alba • solo_traveller • es
1
2026-05-28 • via Nuitee
M
Maria • extended_group • us
3
Terrible customer service, pretty hotel
Pros:

The hotel is still somewhat beautiful and is close to Iguazu falls. That is about it.

Cons:

They use an arbitrary exchange rate to bill you of their choosing, not the official rate. You will, as a result, end up paying more but they will argue "it was correct." In my case, the exchange rate they used was about 4% over the official one. They will not tell you about this and will assume zero responsibility. If you choose to go, look up the rate and make sure they commit to the official one before you stay. Shady practice at a shady hotel.

As plenty of other reviews note, this property has significant decay and is not worth the money. It doesn't even deserve 3 stars.

The staff was incredibly rude–often yelling at guests to move or stop ordering basic things like food–and often seemed bothered by requests that are totally reasonable from PAYING customers. They literally screamed to our party from one corner of the dinning area to the other, to move.

I could hear everything going on in the rooms around me, footsteps and conversations above.

2026-05-27 • via Nuitee
H
Huyen • couple • us
4
The location is good but hotel is like 3 stars hotel.
Pros:

The location is good, beachfront. Near restaurants and markets

Cons:

The room smelled moldy very strong, faucet leaking, elevators super small, old carpet, no refill water daily, no tissue paper in room, no slippers, no amenities etc…

2026-05-25 • via Nuitee
M
Manuela • couple • nl
9
Pros:

We were especially impressed with the staff who provided us with our best dining experience during our trip.

The hotel facilities are also great.

2026-05-25 • via Nuitee
A
Agniuksa • couple • gb
9
Pros:

Room was a good size, located a little bit out the way, so would need to use a taxi or have own car to get around. Has a lovely pool with plenty of chairs. Breakfast was ok, just basic buffet. Overall a good place to stay for couple of nights.

2026-05-19 • via Nuitee
D
Dalton • couple • br
9
Expeirência com a natureza
Pros:

Integração com a Natureza. Silência . Comodidade.

2026-05-17 • via Nuitee
V
Valérie • extended_group • fr
5
Très décevant
Pros:

Rien. Chambre petite avec très peu de rangements, pas de bouteille d’eau offerte, ménage approximatif, vue donnant sur un mur, accueil peu chaleureux, service sans âme, petit déjeuner très moyen, tout est en mauvais état je me suis pris la porte d’un toilette du hall sur la tête et au Check out le réceptionniste n’a pas réussi à faire notre note du1er coup.

Cons:

Déçue

2026-05-16 • via Nuitee
J
JOSE MARIA • solo_traveller • es
9
Pros:

Amabilidad empleados

Cons:

Camas individuales muy pequeñas

2026-05-16 • via Nuitee
K
Karina • family_with_children • br
9
Ótima, mas esperava mais. Não houve nada que surpreendeu.
Pros:

Localização fácil, quartos amplos, cama confortável, ducha do chuveiro ótima, secador e ar condicionado que funcionaram perfeitamente, o que fez a diferença num dia com temperatura 6 graus.

Cons:

A limpeza do quarto, estava boa, mas tinha vestígios de uso (sujeira no piso).
O quarto estava com cheiro estranho, parecia madeira úmida.

2026-05-12 • via Nuitee
D
Daria • couple • ie
10
Exceptional staff!! Gorgeous hotel!! The best stay!!
Pros:

Everything!! The best stay of all our travel in South America!! massive thanks to the exceptional staff who made our stay unforgettable!!

Cons:

-

2026-05-07 • via Nuitee
S
SELMA • couple • fr
8
Pros:

Le calme , la végétation

Cons:

Pas de seche-serviette dans la sdb, les serviettes restent humides.

2026-05-06 • via Nuitee
M
Maria Lourdes • couple • py
10
Ameno y cómodo
Pros:

La variedad de comidas sin gluten disponibles, la cama súper cómoda, las vistas, el contacto con la naturaleza, la amabilidad del staff.

Cons:

Podría mejorar limpieza, cuidar detalles que hicieron parecer que no se había limpiado la habitación (pelos en el piso)

2026-05-04 • via Nuitee
G
Gilles • couple • fr
10
2026-05-04 • via Nuitee
A
Anthony • couple • us
9
2026-05-04 • via Nuitee
J
Juliana • couple • br
10
Pros:

LOCALIZAÇÃO EXCELENTE E A INFRA DO HOTEL É IMPECÁVEL, UM RESORT EM MEIO A RESERVA DO IGUAÇU.

Cons:

SINAL DE INTERNET

2026-05-03 • via Nuitee