Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Good breakfast
Cons:
Dirty rooms
Poor room quality
High prices for low value

Categories

Cleanliness
4.31
Several reviews mention dirty rooms, dirty mattresses, and issues with cleanliness.
Service
8.28
Staff were helpful and accommodating, although some reports noted poor staff interactions.
Location
8.82
Centrally located with easy access to restaurants and transportation.
Room Quality
5.27
Many complaints about tired and poorly maintained rooms.
Amenities
6.3
Lack of basic amenities like heating and functioning appliances noted.
Value for Money
5.26
Paid a high price for rooms that did not meet expectations.
Food and Beverage
8.31
Positive mention of a well-prepared English breakfast.
Overall Experience
6.28
Mixed reviews overall, with a significant number of negatives impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:38

Property Description

Historic Charm and Modern Comfort
Step into the past with our 16th Century hotel featuring tastefully furnished rooms and original features.

Convenient Amenities
Enjoy free parking, WIFI, large screen TV, and tea/coffee facilities in every room for a comfortable stay.

Delicious Dining Experience
Savour traditional Italian dishes made with fresh ingredients at our fine dining restaurant every day.

To experience the perfect blend of history and luxury, book your stay at Villare Hitchin Town Centre now.

Important information:

Please note that guests should contact the property by telephone for any special requests.

Please note the last order for the restaurant is 21:30. The bar is open until 23:30.

Parking is subject to availability due to limited spaces.

If a microwave is not included in a room type by default, it can be requested for an additional GBP 10 for the duration of the stay.

Please note that the hotel is accessed through the Bella Vita Restaurant.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LTN

Location

Guest Reviews

6.6
Based on 1123 reviews
Cleanliness: 4.31
Service: 8.28
Location: 8.82
Room Quality: 5.27
Amenities: 6.3
Value for Money: 5.26
Food and Beverage: 8.31
Overall Experience: 6.28
L
Lorenzo • solo_traveller • gb
10
Excellent stay — 10/10. I would definitely stay here again and highly recommend it.
Pros:

Everything was excellent. The property was very clean, comfortable and well maintained. The location was convenient, and everything was exactly as described. The whole experience was smooth and enjoyable. I couldn’t have asked for more.

Cons:

Nothing at all. I genuinely had no complaints during my stay.

2026-09-19 • via Nuitee
D
Donna • solo_traveller • gb
5
Quirky! Location central - but not all the amenities for a 4*
Pros:

Location was central with parking

Not what I expected for a 4 star hotel.

The staff were lovely and upgraded me to a room with a four poster bed - with fridge, which was good as ice was not readily available

I tend to choose local hotels when away on business and it was better than a chain hotel remote from the town

Cons:

Where do I start!

I’m of the view that if you can’t say something nice then say nothing. However I will make an exception to forewarn other guests as I equally rely on reviews but am wary of those overly critical people.

Hospitality is in crisis and the staff here tried their best.

The hotel is falsely described as 4 star, take at least one away. Website states there is a fine dining restaurant and bar.

Check-in was at a Taco bar, there is no guest reception which is a basic requirement for a 4*

No fine dining or Italian restaurant as per website- unless tacos are now considered Italian!

When I asked for ice for the room it was a drama! I was advised “We are not a bar” contrary to hotel description. To be fair the guy understood my frustration and eventually sourced two glasses of ice. (This is where US hotel chains win, by having ice machines. UK needs to catch on.)

Finally breakfast was a disaster- room wasn’t open at time advised. When I was eventually seated I was asked if I would like a Full English. I queried as to what it included. I was then told their supplier hadn’t arrived so it was only eggs or sausages. I settled for eggs on toast. Very disappointed, I always look forward to a good hotel breakfast.

I generally filter 4*+ hotels and as this was a last minute work booking I didn’t have time to check reviews. Quick check suggested a lovely old Tudor building and I expected a cozy pub/restaurant.

Booking.com need to reevaluate the Star rating system which is based on what the hotel claims to be their status without any verification.

I was also concerned that the fire door on the first floor was propped open with an old laptop which is a serious H&S/Fire issue and should be investigated.

On the plus side I did find the room comfortable and clean albeit dated and more consistent with a 3*star hotel

Praise to the lovely staff who must find working there challenging

2026-09-19 • via Nuitee
G
Gerwyn • extended_group • gb
1
Cons:

I had reception calling at 10pm asking if I was checking in. I had checked in at 5pm. At 5pm there were issues checking in

2026-09-17 • via Nuitee
P
Peter • couple • gb
9
Interesting andvcomfortable room in a good location
Pros:

The location in Hitchin town centre served our needs and was within 5 minutes of shops cafe and restaurants .Having off street parking was very convenient. The room was large and well decorated . The Four poster bed not only looked impressive but was very comfortable.
Air conditioning quiet and effective,
Bathroom large and clean.

Cons:

The entrance was tatty and there was unpleasant drain smell.

2026-09-15 • via Nuitee
D
Dan • couple • gb
2
Disappointing , almost feels like a con.
Pros:

Good location, some…helpful staff. Parking adequate. Breakfast was O.K.

Cons:

Had the bedding changes TWICE before sleeping in the bed. The replacements were horribly stained. Fire doors propped open with fire extinguishers. Staffing very patchy. Room was a breeding ground for moths. Lots of blown bulbs. Memory Foam mattress uncomfortable.

2026-09-15 • via Nuitee
L
Linda • solo_traveller • gb
5
Won't be back
Pros:

Great location, could have been cleaner. The poor guy was running all over trying to see to the take away and book people in!

Cons:

Cleanliness could be better. No shower curtain

2026-09-14 • via Nuitee
B
Barry • couple • gb
5
Pros:

was pretty central

Cons:

Room had no window view, bed was hard. toilet seat was very loose.
No staff about

2026-09-14 • via Nuitee
J
jane • couple • gb
7
2026-09-13 • via Nuitee
L
Louis • solo_traveller • fr
2
Fuyez. Un scam, rien de plus
Pros:

D'avoir un toit pour dormir la nuit.

Cons:

Le check in se fait dans un restaurant de tacos...... C'est l'un des cuisiniers qui s'occupe du check in et qui montre la chambre. La porte ne ferme pas, les charnières à moitié arrachées. Il y avait du sang sur la couette et elle était tachée ..... Une porte à moitié vitrée qui donne sur des combles, là où des individus ont grimpé sur le toit la nuit pour s'y introduire, je ne peux que vous laisser imaginer le stress d'avoir l'impression que quelqu'un va entrer dans la chambre. Et une grosse lumière verte pour la sortie de secours reste allumée toute la nuit face au lit.
À éviter. Pour votre propre sécurité. Un scam.

2026-09-13 • via Nuitee
P
PhilE • solo_traveller • gb
8
Pros:

On centre of hitchin

Cons:

Toilet seat wobbly

2026-09-13 • via Nuitee
J
johanne • solo_traveller • gb
10
2026-09-13 • via Nuitee
E
Emma • couple • gb
4
Disappointing
Pros:

Location & free parking

Cons:

The bed was very uncomfortable and no hot water. No one to tell in the shop in the morning as it was closed

2026-09-12 • via Nuitee
S
Sarah • solo_traveller • gb
3
Great location, shame about basic facilities not working
Pros:

Location great

Cons:

Couldn't connect WiFi
Tv not plugged in & when we did no signal, tv remote not working, no batteries
Sink plug stuck & not draining
Shower door wouldn't shut so water on floor
Mirror not easy to use, behind a lamp
Had to ask for 2nd set of hand & bath towel given it was a double room, surprising

2026-09-12 • via Nuitee
J
Jocelyne • solo_traveller • fr
7
Pros:

Très bon emplacement en centre ville..
Cet hôtel est situé dans la zone médiévale.
On y accède par une cour intérieure. Le rdc est en travaux.
Au 2eme étage la chambre donnait sur les toits pas de vis à vis.
Bon accueil par le resto situé à côté. Dame pour l'entretien, sympathique.
Serviettes de bain très bien.

Cons:

Le mobilier est très daté, rustique : La chambre double était spacieuse, avec bouilloire thé/café/lait.
La salle de bain-propre- était assez récente mais petite avec douche, petit lavabo et toilettes. Bon éclairage. Manquait une corbeille, le séchoir à cheveux ne fonctionnait pas.
Il faut savoir que des pubs/restaurants sont ds cette même rue et que leurs visiteurs peuvent être bruyants le week-end en été.
Cet établissement mérite une rénovation esthétique...

2026-09-11 • via Nuitee
D
Damian • couple • gb
1
Overpriced and not fit for purpose. The location was outstanding, and likely all that’s keeeping the place afloat.
Pros:

Location.

Cons:

Check in took around 40mins due to being short staffed.

Checking in at the burrito shop next doors was strange.

The entire establishment was tired/exhausted, grubby and smelly. My room had a smashed window and an over bath shower tall enough for someone standing no taller than five foot.

I could go on but can’t be bothered…

2026-09-11 • via Nuitee
K
Kieran • solo_traveller • gb
5
2026-09-10 • via Nuitee
A
Amanda • couple • gb
10
2026-09-10 • via Nuitee
S
Stephen • couple • gb
8
Pros:

Great location. Friendly staff. Great parking.

2026-09-10 • via Nuitee
S
Seres • couple • hu
7
2026-09-10 • via Nuitee
E
Easton • solo_traveller • gb
1
Pros:

Staff was good.

Cons:

Think there may have been a sewage breakdown or something like that as the entire Hotel smelt like S*** during the entire stay.

2026-09-10 • via Nuitee