Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Good breakfast
Cons:
Dirty rooms
Poor room quality
High prices for low value

Categories

Cleanliness
4.31
Several reviews mention dirty rooms, dirty mattresses, and issues with cleanliness.
Service
8.28
Staff were helpful and accommodating, although some reports noted poor staff interactions.
Location
8.82
Centrally located with easy access to restaurants and transportation.
Room Quality
5.27
Many complaints about tired and poorly maintained rooms.
Amenities
6.3
Lack of basic amenities like heating and functioning appliances noted.
Value for Money
5.26
Paid a high price for rooms that did not meet expectations.
Food and Beverage
8.31
Positive mention of a well-prepared English breakfast.
Overall Experience
6.28
Mixed reviews overall, with a significant number of negatives impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:38

Property Description

Historic Charm and Modern Comfort
Step into the past with our 16th Century hotel featuring tastefully furnished rooms and original features.

Convenient Amenities
Enjoy free parking, WIFI, large screen TV, and tea/coffee facilities in every room for a comfortable stay.

Delicious Dining Experience
Savour traditional Italian dishes made with fresh ingredients at our fine dining restaurant every day.

To experience the perfect blend of history and luxury, book your stay at Villare Hitchin Town Centre now.

Important information:

Please note that guests should contact the property by telephone for any special requests.

Please note the last order for the restaurant is 21:30. The bar is open until 23:30.

Parking is subject to availability due to limited spaces.

If a microwave is not included in a room type by default, it can be requested for an additional GBP 10 for the duration of the stay.

Please note that the hotel is accessed through the Bella Vita Restaurant.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LTN

Location

Guest Reviews

6.6
Based on 1123 reviews
Cleanliness: 4.31
Service: 8.28
Location: 8.82
Room Quality: 5.27
Amenities: 6.3
Value for Money: 5.26
Food and Beverage: 8.31
Overall Experience: 6.28
T
Tina solo_traveller gb
6
Pros:

Location is perfect. Parking good. Staff very nice and room comfortable but it is an old building so smells abit damp

Cons:

Damp smell. Carpets are worn but we had a good value deal.

2026-08-29 via Nuitee
P
Patrick solo_traveller gb
1
Pros:

There is nothing to like about the hotel.

Cons:

Room needs a deep clean, no hot water and no one to contact about facilities.

2026-08-29 via Nuitee
S
Samantha couple gb
6
Value accommodation for an overnight stay.
Pros:

The location was ideal for the event we were attending.

Cons:

Whilst the location was ideal, the room we had faced the main road and the secondary glazing was not functional meaning noise was loud until the early hours.
The bathroom seemed unfinished. The door did not close, there was no screen or curtain for when using the shower. The toilet did not flush properly.
The kettle was too big to fill up from the bathroom sink. A bottle of water in the room would have been helpful.
The room felt damp.
We could not lock our room door when inside as the lock did not fully engage.

2026-08-29 via Nuitee
H
Hollingsworth solo_traveller gb
7
2026-08-29 via Nuitee
H
Harley extended_group gb
5
Okay but could be better
Pros:

Bed was comfortable
Was close to the venue I was going to

Cons:

Key card didn’t work when I tried to get in late at night
The carpet was wet from the bathroom
The tv was broken when we turned it on

2026-08-29 via Nuitee
M
Mark couple gb
3
Hot water was an issue which the hotel was aware about as reading reviews post our stay this seemed to be a common compl
Pros:

Location

Cons:

Room was in poor condition, unable to open the windows Air conditioning didn’t work and there was no hot water for the duration of our stay. The entry key didn’t work properly so was hard to enter the room.

2026-08-29 via Nuitee
M
Margaret solo_traveller gb
5
Pros:

Location
Booking in staff were friendly and helpful
Bed was very comfortable

Cons:

Very musty smelling room
Had to sleep with window open to help make the smell less noticeable.
No wardrobe, but slow sloping ceiling would make it difficult to have a full height wardrobe.
Dust all over bedside lamp stand and shade
Green fire exit light on all night, so as it was bright it was difficult to get to sleep.

2026-08-28 via Nuitee
A
Allen couple gb
8
Pros:

I loved the shower and the smart tv was nice.

2026-08-28 via Nuitee
S
Sandie couple gb
4
Great for what we had in mind however this was to celecbrate my husbands 60th and the photos advertised are a false stat
Pros:

The location is perfect.

Cons:

The owners are young and inexperienced, they need to give the property some TLC, and a desk would be great where you serve breakfast to greet the guests. Also answer your phone when there is an issue. Having to wait until you open your restaurant to discuss is not great. We missed out on a breakfast due to not having enough guests however the friendly staff made us a free burrito.

2026-08-28 via Nuitee
R
Rosemary solo_traveller gb
4
Close to the priory but that's about it!
Pros:

The staff are lovely, and go out of their way to help.

Cons:

You check in in a burrito shop. There is no reception. There is no security, as the doors to the hotel are not locked. There's no one to contact out of hours.
The shower head hadn't been cleaned or changed for years! The grouting is dirty. The floors all creak so everyone can be heard walking around. The mattress protector was dirty. The entire place needs new curtains, carpets, furniture and a total revamp! Its certainly not a 4 star and 3 would be generous!

2026-08-28 via Nuitee
D
Debbie couple gb
10
Great value for money
Pros:

Great location, friendly staff and get a great nights sleep

2026-08-27 via Nuitee
L
Lydia couple gb
2
All a bit grim
Pros:

Staff were nice and tried to be helpful. Good location. Cheapish

Cons:

It’s gross. Window smashed. Carpet all ripped up. Dirty. Very loud air con type thing just outside the window. All pretty horrible!!

2026-08-27 via Nuitee
B
Brian solo_traveller gb
1
Cons:

No hot water for for 4 nights there only told us it was off after I had paid said it was being fixed day after
Rooms unclean silver fish in bed

2026-08-25 via Nuitee
T
tighe couple ie
1
If booking.com continue to host places like this I will use a different booking sitelike this then from now on I will uz
Pros:

Nothing it’s a Kip that should be closed down

Cons:

No housekeeping towels not changed in 3days no toilet paper so called breakfast discusting tea cold food not properly cooked and on Monday morning what they call breakfast room closed at 10 mins to 9 What a sad and sorry experience for my wife and I

2026-08-24 via Nuitee
G
Gabrielle solo_traveller ie
3
Pros:

I liked the location.

Cons:

It was hard to find, no reception, had to go to buritto place next door to get key. No one cleaned the room or replaced teabags, milk etc. Breakfast was very basic. A fry and no other option. Tea/Coffee in flasks and both were cold. Some guests opted to go elsewhere for breakfast.

2026-08-23 via Nuitee
A
Annette extended_group nz
7
Pros:

Cute English accommodation. Appreciated the air con!

2026-08-23 via Nuitee
S
Sally solo_traveller gb
6
Pros:

Air con in room. Not needed as not too hot

Cons:

No hot water, TV remote did not work properly, it was moody

2026-08-23 via Nuitee
N
Nick couple gb
5
It was OK, I think maybe a quick and not expensive update would improve the room.
Pros:

Nice modern bathroom.
Comfy Bed

Cons:

Air con was not very good
A kitchen with no plates cutlery etc....
Could not open windows apart from the kitchen.
Blinds on the windows you could not open, basically just a piece of cloth - no natural light

2026-08-21 via Nuitee
H
Helene couple gb
1
Awful
Pros:

Nothing !

Cons:

Everything, the manager was quite rude to me, the reception in the taco shop is awful, the building and the car park is like a dumping ground there is rubbish everywhere old mattresses, old furniture just bags of rubbish there is no fine dinning Resturant only a run down room open for 2 hrs per day for breakfast, there is no bar what so ever this hotel is absolutely NOT 4 stars it is 2 stars on a good day ! Do not recommend !

2026-08-20 via Nuitee
C
Clive couple gb
8
2026-08-19 via Nuitee