Collection O Al otro lado del rio, Puebla

Hotels
8.7 (1092 reviews)
3 Oriente 1030 Barrio de Analco , Puebla , mx

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
24-hour front desk
Pets allowed
Luggage storage
Safety deposit box
Non-smoking throughout
Private parking
Daily housekeeping
See all facilities

Review Highlights

Pros:
Central, walkable location near Puebla center and attractions
Friendly and efficient reception staff (several positive mentions)
Comfortable beds and cozy, clean casona-style architecture
On-site restaurant praised as a strong plus
Parking available across the street (reasonable price)
Cons:
Rooms can be very hot (no air conditioning or ceiling fan) and have poor ventilation
Noise from the restaurant/upper floors can be disruptive
Some rooms are small with reduced bathroom/space and lighting/blackout issues
Occasional operational problems: morning water outage reported by a guest
Isolated negative charges for stains and concerns about door/latch security

Categories

Cleanliness
8.6
Multiple guests explicitly mention the hotel as very clean ('super clean'), though one guest reported a charged stain on sheets (150 MXN) which slightly lowers perceived cleanliness/accounting practices.
Service
9.4
Reception staff repeatedly praised as very friendly, attentive and efficient; however there are isolated reports of an unempathetic staff member/manager when a water outage occurred and a receptionist overburdened by parking tasks.
Location
9.5
Consistently described as centrally located and within walking distance of the city center and attractions; terraces and the 'Puebla' feel/architecture are highlighted positively.
Room Quality
7.6
Several negative comments: rooms can be very hot (no AC or ceiling fan), limited ventilation, small/reduced spaces, some beds felt too hard for certain guests, lighting/blackout issues and door/latch concerns reported.
Amenities
7.8
Mixed: on-site restaurant and parking (paid across the street) are positives, but repeatedly missing amenities (no AC, no mini-fridge noted), occasional water outage and shower height issues reduce the score.
Value for Money
9
Several guests explicitly praise the quality-price ratio as excellent and parking is moderately priced; isolated negative (extra charge for stains) noted but overall value perceived positively.
Food and Beverage
9
The on-site restaurant is called an 'amazing plus' and praised for atmosphere; noise from the restaurant/upper floors is occasionally disruptive.
Overall Experience
8.7
Overall positive experience: attractive, cozy casona-style property with comfortable beds and helpful staff, but impacted for some guests by heat/no AC, noise, occasional water outage and small room spaces.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:19

Property Description

Convenient Location:
Located just 500 meters from Puebla's historic town center, Collection O Al otro lado del rio, Puebla Hotel offers easy access to the city's main attractions, including El Barrio Del Artista and Puebla's Cathedral.

Comfortable Accommodation:
Each room is equipped with a flat-screen cable TV, fresh linen, and a private bathroom with complimentary toiletries, ensuring a comfortable stay for guests.

Excellent Services and Amenities:
Enjoy free WiFi access, parking (at a nominal charge), and a 24-hour front desk for your convenience. Additional facilities like grocery deliveries, a tour desk, and dry cleaning services are available to enhance your stay.

Book now to experience the perfect blend of comfort and convenience at Collection O Al otro lado del rio, Puebla Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

8.7
Based on 1092 reviews
Cleanliness: 8.6
Service: 9.4
Location: 9.5
Room Quality: 7.6
Amenities: 7.8
Value for Money: 9
Food and Beverage: 9
Overall Experience: 8.7
D
Dra. Carmen Guzmán • solo_traveller • mx
4
Calor y sin agua
Pros:

siempre busco resguardar mi vehículo y aquí lo hay por un costo más que moderado ($50) está además cruzando la calle, afuera hay lugares pero con pago con parkimetro.
Está muy cerca a pie del centro y sitios de interés.

Cons:

Hace mucho mucho calor en la habitación!, ni cuenta con clima o abanico de techo, no tiene ventilación hay una puerta que da paso a la luz exterior y da a un costado de la calle, tiene una cortina plegable que elimina toda la en la noche pero no el ruido de los vehículos.
La chapa de la habitación no era funcional.
Afuera de la habitación no existe luz, llegas a oscuras a pelear con la chapa para poder entrar.
Y para mí suerte, a la mañana siguiente no había agua.... Me dijeron que iban a a llamar al gerente para que fuera personalmente 😤 me moleste mucho y al desconocer cuento tiempo le tomaría, pedí otra habitación para bañarme, así que me fui en pijama a la otra habitación (que era fresca) más pequeña pero con agua corriente! Luego cruce el patio con toalla en la cabeza.
Es un lugar bonito, la persona que me recibió fue amable y conoce de servicio al cliente, quien debía resolver el tema del agua no fue siquiera empático.

Me tocó mala habitación y mala experiencia.
Muchos hoteles ofrecen una habitación para esta plataforma, no creo que la asignada sea la idónea.

2026-08-08 • via Nuitee
A
Ana Patricia • solo_traveller • mx
10
2026-08-07 • via Nuitee
V
Victor • solo_traveller • ca
9
Un excellent hotel a Puebla centro
Pros:

Un tres bon hotel , prope, bien situe, le rapport qualite prix excellente. felicidades

Cons:

Rien

2026-07-23 • via Nuitee
M
Mtro Manuel Pompa • solo_traveller • mx
10
Pros:

Todo

2026-07-21 • via Nuitee
F
frank • solo_traveller • be
9
Fijne uitvalbasis voor enkele dagen Puebla
Pros:

Het mooie kader met het binnenplein. Het kingsize bed. De hulpvaardige receptionste die ons veel fijne tips gaf. De parkeergarage aan de overkant van de straat.

Cons:

De douche was voor grote mensen iets te laag. In het tweede deel van de kamer zat een lichtstraat boven het bed die je niet kon verduisteren.

2026-07-17 • via Nuitee
N
Nancy • solo_traveller • mx
10
Un lugar hermoso para descansar
Pros:

Su cama es sumamente cómoda

Cons:

El hotel. Comparte instalaciones con un restaurante y aun que se respetan los espacios el ruido oír las tardes es un poco alto

2026-07-16 • via Nuitee
R
Robles • extended_group • mx
10
2026-07-14 • via Nuitee
M
Martín • solo_traveller • mx
10
2026-07-11 • via Nuitee
M
Martinez Bravo • solo_traveller • mx
10
Pros:

La atención del personal de recepción excelente en todo momento, muy amable, excelente disposición y muy atenta, resolvió nuestras peticiones de manera rápida y con mucha eficiencia

2026-06-30 • via Nuitee
D
Durk • couple • nl
7
It was ok but we expected a bit different
Pros:

The rooms were not to big but nice and you had possibility to sit outside

Cons:

The bed was very hard and had some back pain after wake up, we missed a little mini fridge in the room

2026-06-25 • via Nuitee
A
Arguello • solo_traveller • mx
9
Pros:

El lugar

2026-06-25 • via Nuitee
R
Rosario • solo_traveller • es
7
Pros:

Ubicación y terrazas

Cons:

El baño

2026-06-25 • via Nuitee
N
Niels • couple • mx
8
Kleines feines Hotel an sehr guter Lage.
Pros:

Sehr schönes kleines Hotel, gute, zentrale Lage.

Cons:

Die arme Receptioniston muss immer die Reception verlassen, wenn jemand Auto oder Motorrad im geschlossenen Parkplatz abholen oder einstellen will. Ein Vorhängeschloss mit Türcode für die Gäste würde alles vereinfachen und die überlastete Receptionistin entlasten.

2026-06-16 • via Nuitee
N
Nancy • solo_traveller • mx
9
2026-06-15 • via Nuitee
H
Hernanandez • solo_traveller • mx
8
2026-06-12 • via Nuitee
M
MARIA DE LOS ÁNGELES • solo_traveller • mx
10
Pros:

Muy bonito

2026-06-12 • via Nuitee
S
Sandoval • solo_traveller • mx
9
Cons:

Falta aire acondicionado para aclimatar el cuarto después de un día caluroso.

2026-06-08 • via Nuitee
B
Bolio • solo_traveller • mx
6
Lleven tapones para los oídos
Pros:

La cama era cómoda

Cons:

Las puertas para entrar al cuarto se abrían demasiado fácil, me sentía inseguro.
Había mucho ruido en el restaurante de arriba

2026-06-05 • via Nuitee
J
José • family_with_children • mx
9
The place is amazing and the restaurant in the place is an amazing plus.
Pros:

The place exudes PUEBLA, super clean, very cozy and the architecture felt like a true casona.

2026-06-04 • via Nuitee
J
José • extended_group • mx
9
2026-06-04 • via Nuitee