Island City House Hotel

Hotels
9.1 (977 reviews)
411 William Street , Key West , UNITED STATES
+1 305-294-5702

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Children allowed

Facilities

Outdoor Pool
Free Parking
Wi-Fi
Guest Laundry
Concierge Service
Onsite Massage
Bike Rental
Widow's Walk
Tropical garden with waterfall and Koi ponds
Pool deck with chaise lounges
See all facilities

Review Highlights

Pros:
Very clean and well-maintained grounds
Excellent central location, close to Duval Street/Harbour
Beautiful tropical garden and colonial-style buildings
Pleasant pool
Friendly and helpful staff
In-room kitchens / good for groups
Cons:
Rooms can be damp; guests requested dehumidifiers
Small rooms for families and uncomfortable sofa bed
Low water pressure in some showers
Maintenance needs (pool fencing, laundry area)
Occasional small bugs around kitchen sink
Stairs to rooms

Categories

Cleanliness
9.6
Consistently praised across reviews — described as very clean with well-maintained rooms and grounds.
Service
9.5
Staff repeatedly noted as friendly, available and 'amazing'; daily housekeeping and helpful service mentioned.
Location
9.7
Multiple comments highlight an excellent central location: short walk to Duval Street/Harbour yet tucked away and quiet.
Room Quality
8
Mixed feedback: comfortable beds and some large rooms reported, but issues include dampness in rooms, uncomfortable sofa-bed for families, small rooms for groups, and occasional low shower water pressure.
Amenities
9
Pool, tropical garden, in-room kitchens and laundry are praised; some maintenance issues noted (pool fencing, laundry) and requests for dehumidifiers in rooms.
Value for Money
9.1
Not explicitly mentioned in reviews; assigned the target overall rating as standard quality for this hotel tier.
Food and Beverage
9.1
Not mentioned in the provided reviews; assigned the target overall rating.
Overall Experience
8.8
Overall experience is very positive for most guests (called perfect, peaceful getaway) though a few recurring issues (dampness, small family rooms, sofa bed discomfort) slightly temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Enchanting families and groups since 1912, Island City House Hotel is Key West, Florida's most welcoming destination for relaxation and escape. Our three historical buildings are encapsulated in a rich heritage and offer comfortable accommodations for various travelers, including families. Centrally located, our property offers easy access to all the adventure and excitement that Key West offers, including water activities, shopping, dining, and sightseeing. We offer a delightful inground swimming pool surrounded by lush, beautiful landscaping creating an oasis that beckons guests to unwind and enjoy the island life. Guests choose from three distinct lodging settings: The Arch House, The Island City House, and The Cigar House. The Island City House is the property's primary building with eleven suites (studio, one-bedroom or two-bedroom) featuring Victorian island-style furnishings, lace curtains and antique pieces. The Arch House has six suites in a laid-back Caribbean style, with two-bedroom suites offering living rooms with dining areas, full kitchens and cozy porches, and studio suites with kitchenettes and either a street-side balcony with a porch swing or a garden-view balcony with a hammock. The Cigar House, set poolside, frames five spacious one-bedroom suites in a timeless tropical plantation style with separate living rooms, full kitchens and pool views from a porch or balcony.

Important information:

Guests must be 25 years of age or older to book.

Please note that all cancelations are subject to a cancelation fee. Contact the property for more details.

The hours of operation to include the last same-day booking will be taken until 6pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EYW

Property Policies

  • Check-in / check-out

    Check-in from 15:00:00, check-out until 11:00:00.

  • Minimum age

    Guests must be at least 21 years old to check in.

  • Pets

    Pets are allowed; charges may apply.

  • Important information

    The hours of operation to include the last same-day booking will be taken until 6pm. If you do receive a suspicious message, please notify your booking company.

  • Payment

    Payment: pay at the property, pay online later, pay online now.

Location

Guest Reviews

9.1
Based on 977 reviews
Cleanliness: 9.6
Service: 9.5
Location: 9.7
Room Quality: 8
Amenities: 9
Value for Money: 9.1
Food and Beverage: 9.1
Overall Experience: 8.8
C
Cherie • couple • us
9
This is our 2nd stay and overall love ICH
Pros:

The convienance of bike rental on site

Cons:

The bed was smaller than preferred

2026-11-03 • via Nuitee
E
Elaine • couple • gb
10
Fabulous and so convenient, 8 mins walk from all the actio
Pros:

Very clean and so ‘Key West’ historical home x

Cons:

Nothing

2026-10-23 • via Nuitee
E
Elizabeth • solo_traveller • us
10
2026-10-22 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Great location tucked away in the trees but close to everything!
Pros:

Quiet and close to everything

Cons:

Small bugs around kitchen sink but to be expected in Florida

2026-10-22 • via Nuitee
N
Nathan • couple • us
10
2026-10-22 • via Nuitee
P
Patty • couple • us
10
I would diffently recommend the island city house
Pros:

The grounds were beautiful very clean and perfect location

Cons:

Water pressure in the shower

2026-10-21 • via Nuitee
V
Vincent • couple • be
10
2026-10-21 • via Nuitee
W
Will • couple • us
10
Pros:

Great landscape and close to everything and comfortable beds and room.

Cons:

Nothing.

2026-10-15 • via Nuitee
P
Patty • couple • us
10
Loved it
Pros:

Beautiful property nicely maintained rooms clean outside very well maintained

Cons:

Nothing everything was great

2026-10-15 • via Nuitee
T
Tracy • solo_traveller • us
9
2026-10-13 • via Nuitee
K
Kateryna • couple • ua
10
Блискуче!
Pros:

Чисто, гарно, привітний персонал, басейн, сад, пральня.

Cons:

Все чудово!

2026-10-10 • via Nuitee
F
fryer • couple • gb
10
The best hotel in the Keys!
Pros:

Everything. It was literally perfect in everyway.

I was on vacation from the UK and whilst in Orlando my dog passed away and I was heartbroken I couldnt be there for him but Island City House was the perfect, peaceful getaway I needed to relax and calm down and the staff were amazing! I will hopefully be back next summer.

Cons:

Nothing

2026-10-07 • via Nuitee
R
Ryan • extended_group • us
10
Loved our stay! Wish we could’ve stayed longer!
Pros:

Beautiful property, nice big rooms with everything you need, awesome pool, and close to Duval Street

Cons:

Nothing

2026-09-19 • via Nuitee
M
Miriam • family_with_children • at
10
Pros:

Everything perfect 👌

2026-09-14 • via Nuitee
J
Jeff • couple • us
10
2026-09-08 • via Nuitee
S
Sophie • family_with_children • fr
9
Adresse de charme au cœur de la vieille ville dans un cadre tropical et luxuriant.
Pros:

L'emplacement au coeur de la vieille ville est juste parfait. L'environnement est calme. Le jardin tropical et luxuriant est exceptionnel. Les bâtisses style coloniale sont magnifiques. Nous avons beaucoup apprécié le balcon et et le hamac. Le piscine est un énorme plus. Le personnel est disponible et sympathique.

Cons:

La décoration du salon pourrait être plus soignée mais cela reste très bien.

2026-09-03 • via Nuitee
M
Maya • extended_group • us
7
2026-09-02 • via Nuitee
J
Janette • family_with_children • gb
7
Pros:

Great location, Short walk to Harbour area or Duval Street.

Cons:

Room was small for Family of 4, had to use sofa bed. Cant remember if this was made clear at time of booking but as only a short trip we put up with it.

2026-09-02 • via Nuitee
S
Stanciauskas • solo_traveller • us
8
2026-09-01 • via Nuitee
E
Elisabetta • solo_traveller • it
10
Ottima esperienza
Pros:

Fantastica location in un giardino tropicale. Posizione eccellente vicino a Duval street ma non nel caos,servizi ottimi.
Consigliatissima!

2026-08-24 • via Nuitee