Island City House

Hotels
9.2 (1103 reviews)
411 William Street , Key West , US
+1 305-294-5702

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Terrace
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Great location
Helpful staff
Decent amenities
Cons:
Slightly musty smell
Dated room decor
Overpriced for the quality
Noise from road traffic

Categories

Cleanliness
9.15
Rooms kept clean with daily housekeeping, but mentioned slight musty smell.
Service
9.62
Helpful staff and good service based on positive comments.
Location
10
Fantastic location, close to attractions and quiet enough.
Room Quality
8.61
Rooms are a bit dated and some negative feedback on the shower facilities.
Amenities
9.14
Good amenities including kitchen facilities and pool.
Value for Money
8.1
Underwhelmed by the value compared to pricing; considered overpriced.
Food and Beverage
9.15
Discounts at local bakery appreciated, but no catered breakfast.
Overall Experience
9.84
Overall a very positive experience with willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 20:08

Property Description

Historic Key West Island City House Hotel

Victorian-inspired Rooms
Experience a blend of modern amenities and historic charm in our rooms featuring hardwood floors, a kitchen, and a seating area for your comfort. Enjoy complimentary WiFi and cable TV during your stay.

Garden Oasis
Relax in our lush garden or on the terrace, offering a peaceful escape from the vibrant Key West streets. Explore the serene surroundings or unwind with a book under the shade of swaying palm trees.

Convenient Location
With the Key West sea port just a 2-minute walk away and popular attractions like the Key West Aquarium within walking distance, our hotel is the perfect base for your island adventures.

Book now to immerse yourself in the rich history and tropical beauty of Key West at Island City House Hotel.

Important information:

Guests must be 25 years of age or older to book.

Please note that all cancelations are subject to a cancelation fee. Contact the property for more details.

The hours of operation to include the last same-day booking will be taken until 6pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EYW

Location

Guest Reviews

9.2
Based on 1103 reviews
Cleanliness: 9.15
Service: 9.62
Location: 10
Room Quality: 8.61
Amenities: 9.14
Value for Money: 8.1
Food and Beverage: 9.15
Overall Experience: 9.84
R
Ryan • extended_group • us
10
Loved our stay! Wish we could’ve stayed longer!
Pros:

Beautiful property, nice big rooms with everything you need, awesome pool, and close to Duval Street

Cons:

Nothing

2026-09-19 • via Nuitee
M
Miriam • family_with_children • at
10
Pros:

Everything perfect 👌

2026-09-14 • via Nuitee
J
Jeff • couple • us
10
2026-09-08 • via Nuitee
S
Sophie • family_with_children • fr
9
Adresse de charme au cœur de la vieille ville dans un cadre tropical et luxuriant.
Pros:

L'emplacement au coeur de la vieille ville est juste parfait. L'environnement est calme. Le jardin tropical et luxuriant est exceptionnel. Les bâtisses style coloniale sont magnifiques. Nous avons beaucoup apprécié le balcon et et le hamac. Le piscine est un énorme plus. Le personnel est disponible et sympathique.

Cons:

La décoration du salon pourrait être plus soignée mais cela reste très bien.

2026-09-03 • via Nuitee
M
Maya • extended_group • us
7
2026-09-02 • via Nuitee
J
Janette • family_with_children • gb
7
Pros:

Great location, Short walk to Harbour area or Duval Street.

Cons:

Room was small for Family of 4, had to use sofa bed. Cant remember if this was made clear at time of booking but as only a short trip we put up with it.

2026-09-02 • via Nuitee
S
Stanciauskas • solo_traveller • us
8
2026-09-01 • via Nuitee
E
Elisabetta • solo_traveller • it
10
Ottima esperienza
Pros:

Fantastica location in un giardino tropicale. Posizione eccellente vicino a Duval street ma non nel caos,servizi ottimi.
Consigliatissima!

2026-08-24 • via Nuitee
M
Muriel • family_with_children • fr
9
Séjour très agréable que je recommanderai
Pros:

Très propre, emplacement top , piscine très agréable, service au top avec nettoyage et changement de serviettes tous les jours avec petites bouteilles d’eau

Cons:

Lit très confortable mais canapé lit peu confortable et Clim un peu bruyante

2026-08-22 • via Nuitee
J
Jinit • solo_traveller • gb
10
Pros:

Top service...

2026-08-19 • via Nuitee
S
Sarinah • family_with_children • nl
9
Fantastisch en fijne locatie.
Pros:

Locatie en vriendelijkheid van personeel

2026-08-17 • via Nuitee
P
priscilla • family_with_children • nl
9
Fijn hotel!
Pros:

Fijne locatie, gezellig hotel!

Cons:

Alles was top, de kamer inrichting was wel alsof je terug de tijd in ging, maar dat vonden we niet erg!

2026-08-16 • via Nuitee
S
Stefe • solo_traveller • fr
10
Pros:

Notre troisième séjour dans cet hôtel et chaque fois c'est un plaisir : calme, bien équipé un lit aussi grand qu'une piste d'atterrissage lol 🤣

Cons:

Rien.. peut être que les pallisades de la piscine et la laundry pourraient être modernisés et réparés :-(

2026-08-13 • via Nuitee
E
ESTA • solo_traveller • us
8
Hey location and Kitchens in the room. However, bring your own dehumidifier.
Pros:

One and trending and the whole set up is cozy. We enjoyed the location and it’s good for large groups of people to go together.

Cons:

The rooms are extremely damp and your clothing, even if it never was worn will be wet. As well, there are no hooks to handle anything in the bathroom and no place to dry towels so you have to turn them in every day. The really bad part was that everything in our room was just wet all the time. They need dehumidifiers in each room, but then of course someone would have to come empty the water.

2026-08-10 • via Nuitee
S
Sallie • couple • us
10
Pros:

Everything

Cons:

Stairs but it’s worth it

2026-08-10 • via Nuitee
X
XAVIER PAUL • family_with_children • es
3
Decepcionante
Cons:

1. La piscina es un engaño, nada que ver con la foto. Incluso cuando la vimos hemos pensado que había otra.
2. Mucha dificultad par aparcarse cerca del hotel. He encontrado una plaza de no residente a 10 mn andando.
3. Personal: solo hemos visto una persona en recepción, nadie más. Poco servicio en este establecimiento.

2026-08-09 • via Nuitee
D
Dora • solo_traveller • gb
7
Pros:

Location and room was excwllent.

Cons:

Communication is non exustent once their offuce is closed at 7pm.

2026-08-09 • via Nuitee
C
Christopher • couple • us
6
Perfect location…..poor internet…no breakfast((did have coupons for local bakery but was pricey still had to spend reaso
Pros:

Location was perfect

Cons:

Internet was hit and miss the whole time

2026-08-08 • via Nuitee
T
Theresa • family_with_children • us
10
Gorgeous property! Friendly staff! Comfortable and clean!!
Pros:

Everything! The pool and garden were beautiful

2026-08-08 • via Nuitee
C
Christine • family_with_children • us
10
Pros:

The location was ideal for getting to the harbor and close to Duval. There were cute restaurants within easy walking distance. Enjoyed the pool.

2026-08-08 • via Nuitee