Aloft by Marriott New Orleans Downtown

Hotels
•
Aloft
8.2 (938 reviews)
225 Baronne Street , New Orleans , US
+1 504-581-9225

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location / walking distance to downtown and French Quarter
Generally very clean rooms (many mentions)
Pleasant decor, vibes and lobby ambience
Comfortable beds and quiet rooms reported by several guests
Helpful or excellent staff in some interactions
Cons:
Front desk and check-in problems (training issues, rude staff, key-card shortages)
Room problems: AC failures, no bathroom door, faulty keys, towel shortages
Value concerns: unexpected parking fees and deposit/refund issues
Pool smaller or not as advertised; restaurant closed early in one report
Inconsistent cleanliness in isolated cases (dirty shower reported)

Categories

Cleanliness
9.3
Multiple guests repeatedly praised cleanliness and called rooms 'very clean' or 'clean'; a few reports of a dirty shower and inconsistent housekeeping slightly mar the otherwise strong cleanliness feedback.
Service
6.5
Service sentiment is mixed-to-negative: several reports of rude or poorly trained front desk staff, poor check-in/key-card handling and unresponsive phone service, though a number of reviews called staff helpful or excellent in individual interactions.
Location
10
Location is consistently praised across reviews – frequently described as 'great', within walking distance to downtown and close to the French Quarter; this is the strongest positive theme.
Room Quality
6.1
Room quality has notable issues in multiple reviews: AC problems, lack of a bathroom door, faulty keys, towel shortages and occasional cleanliness lapses; some guests did report comfortable beds, so overall room quality is below average.
Amenities
9.5
Amenities receive generally positive mentions (vibes, decor, bar, lobby ambience); however the pool size/representation and parking logistics drew criticism—overall amenities are well-regarded but not flawless.
Value for Money
6
Value is commonly questioned: guests felt the price didn’t match expectations, complaints about unexpected parking fees and deposit/refund problems lower the perceived value.
Food and Beverage
9.2
Food & beverage feedback is limited but leans positive (bar ambience noted); one report of the on-site restaurant closing early is a negative outlier rather than a pervasive issue.
Overall Experience
9
Overall impression skews positive with several guests calling it their favorite hotel and many describing good stays and pleasant vibes; recurring operational issues (check-in, parking, a few room problems) temper the otherwise favorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Modern Accommodation with Free WiFi
Aloft New Orleans Downtown offers a contemporary stay with free WiFi and a fitness centre. Each air-conditioned room features a TV, coffee machine, and a private bathroom with complimentary toiletries.

Convenient On-Site Amenities
Guests can unwind at the on-site bar or enjoy a game of billiards. The hotel also provides a 24-hour front desk for any assistance needed during your stay.

Prime Location for Exploring
Located just 700 metres from Bourbon Street and 800 metres from Mercedes-Benz Superdome, Aloft New Orleans Downtown is the perfect base for exploring the vibrant city. Book now and experience the best of New Orleans!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Guest Reviews

8.2
Based on 938 reviews
Cleanliness: 9.3
Service: 6.5
Location: 10
Room Quality: 6.1
Amenities: 9.5
Value for Money: 6
Food and Beverage: 9.2
Overall Experience: 9
A
ANDREA • couple • us
8
Good stay but it could have been better
Pros:

Location, decor, vibes and cleanliness

Cons:

My phone never worked on the room
Staff wouldn’t answer the phone when calling from my cell phone
The restaurant closed 30 minutes early

2026-11-01 • via Nuitee
S
Stanly • couple • us
10
Pros:

I love this hotel they take 185 deposit. I spend the role in the bar ha ha ha ha

2026-10-28 • via Nuitee
A
Ashley • solo_traveller • us
5
Pros:

The location was great

Cons:

The staff specifically the front desk staff needs better training. Two different guest agents have completely different experiences to myself and a gentlemen that was checking in at the same time as me. The young lady who was checking me in was training another associate and was absolutely awful. She charged me for the room without going over the amount that would be Charged to the card or letting me know about the incidental fee.she handed me the room key (which didn’t work for the door) wi Ty out giving me any directions on which elevators to use to get to my room or even letting me know where the room was located since the rooms don’t go in numerical order. I was very dissatisfied and will not e returning to this hotel.

2026-10-22 • via Nuitee
J
Jimaul • extended_group • us
10
This is my favorite hotel
Pros:

Everything, and the customer service!

Cons:

Nothing, everything was great

2026-10-21 • via Nuitee
D
Demira • couple • us
10
Great customer service Ava clean room
Pros:

Very clean

Cons:

N/A

2026-10-19 • via Nuitee
T
Trichelle • couple • us
10
2026-10-17 • via Nuitee
C
Cyndi • extended_group • us
5
Although thr location was great, we expected more for the price we paid.
Pros:

The location was perfect. We were able to walk to all of the places we wanted to go.

Cons:

The room was hot-and we couldn’t keep the AC working even though we asked to have maintenance check on it multiple times. There was no door on the bathroom, so it was awkward to take showers and get dressed. The first night they ran out of keys, so we had no keys to the room—had to wait every time we went out of the room for the maintenance guy to take us up in the elevator. Very inconvenient. Finally got our keys the second afternoon.

2026-10-14 • via Nuitee
G
Gerica • couple • us
10
2026-10-10 • via Nuitee
B
Ben • solo_traveller • gb
9
2026-10-08 • via Nuitee
I
Iona • couple • gb
6
It was a bed for the night
Pros:

Location was close to French quarter, room quiet, clean

Cons:

Staff were pretty rude on both interactions - on arrival and in the morning

2026-10-08 • via Nuitee
L
leslie • solo_traveller • us
10
Pros:

Great location and comfortable bed

2026-10-07 • via Nuitee
D
David • couple • gb
8
Good hotel in good quiet location close to centre. Shame about the cost of parking which doesn’t appear on the booking
Pros:

Good location and helpful staff

Cons:

Paying for parking!!

2026-10-07 • via Nuitee
T
Tyler • couple • gb
7
2026-09-15 • via Nuitee
C
Chandler • couple • us
10
2026-09-14 • via Nuitee
F
Farrah • couple • us
7
The stay was good just wish pool was bigger
Pros:

Clean the vibe was good

Cons:

The pool wasn’t like it was advertised online

2026-09-14 • via Nuitee
K
Kim • extended_group • us
10
2026-09-12 • via Nuitee
J
Jason • extended_group • us
5
Good for the value.
Pros:

Staff was always nice and cordial.

Cons:

Cleanliness was not the best.

2026-09-08 • via Nuitee
J
Justin • couple • us
1
2026-09-03 • via Nuitee
J
Jordan • extended_group • us
1
I would rip the fabric of space and time to go back and stay at ANY other hotel
Cons:

Terrible check-in process, ill prepared for the volume of guests (key cards specifically), only 2 towels in a room for 4, valet was a hassle.

2026-08-31 • via Nuitee
M
Melanie • couple • de
10
2026-08-31 • via Nuitee