Hotel Palmera Real

Hotels
8.4 (104 reviews)
Terminal de Transporte Bucaramanga, Módulo 1 , Bucaramanga , co

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Cleanliness
Good location
Cons:
No breakfast included
Room comfort could be better

Categories

Cleanliness
8.56
Clean and well-maintained facilities were mentioned positively.
Service
8.63
The staff was noted to be friendly and attentive.
Location
8.87
Conveniently located next to the transport terminal, which was frequently praised.
Room Quality
8.02
Some reviews indicated that the room could be more comfortable.
Amenities
8.55
Good amenities were reported including a mini-bar and a functioning TV.
Value for Money
8.21
Generally good value based on the location and services provided.
Food and Beverage
7.96
Breakfast was mentioned positively, though some noted it was not included.
Overall Experience
8.43
Overall experience was viewed favorably despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:10

Property Description

Luxurious Amenities
Hotel Palmera Real offers a serene escape with a garden, restaurant, and sauna, perfect for relaxation. Guests can also enjoy a Turkish bath on-site, ensuring a rejuvenating stay.

Convenient Location
Located just a short drive from Palonegro international airport and near the bus terminal, Hotel Palmera Real provides easy access for travelers. Additionally, it is in close proximity to popular attractions like Cacique shopping centre and Cenfer convention centre.

Comfortable Accommodations
Each room at Hotel Palmera Real is designed for comfort with private bathrooms, minibars, and air conditioning. With 24-hour front desk assistance and room service, guests can expect a seamless and enjoyable stay.

Book your stay at Hotel Palmera Real for a perfect blend of luxury, convenience, and comfort.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:30 PM
Airport code: BGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 104 reviews
Cleanliness: 8.56
Service: 8.63
Location: 8.87
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.21
Food and Beverage: 7.96
Overall Experience: 8.43
D
Domingo Abel • solo_traveller • co
10
2026-06-03 • via Nuitee
E
Edwar • solo_traveller • co
10
Invitado a regresar
Pros:

La zona húmeda y las cabañas

Cons:

Sin novedad

2026-06-02 • via Nuitee
M
Mark • solo_traveller • gr
10
Great location, fantastic staff
Pros:

The staff were super nice. I had an issue with a missed connection and they very kindly offered an additional check out time. The hotel is at the bus terminal and is quiet and peaceful for its location. The room is quite a decent size. Would stay again.

2026-05-31 • via Nuitee
P
PAULA ALEJANDRA • solo_traveller • co
9
2026-05-27 • via Nuitee
J
Juan Carlos • solo_traveller • co
9
2026-05-25 • via Nuitee
V
Val67 • solo_traveller • fr
8
Très bien
Pros:

Pratique quand on a un bus le lendemain

2026-05-24 • via Nuitee
C
Carolina • extended_group • gb
10
Great location with great service, ideally if you are travelling by bus to other villages in the Santander region.
Pros:

The facilities are great and the staff is very friendly

2026-05-18 • via Nuitee
N
novoa bocanegra • extended_group • co
10
2026-05-15 • via Nuitee
P
Paola • couple • us
9
2026-05-12 • via Nuitee
P
Patricia • solo_traveller • au
10
Convenient, clean and comfortable
Pros:

Friendly and helpful staff. Great location next door to bus terminal. I found it to be quiet. Room spotless and comfortable. Plenty of hot water in shower. Wifi worked well. Inexpensive breakfast in hotel restaurant. Thank you everyone!

Cons:

Nothing

2026-04-29 • via Nuitee
G
German • solo_traveller • co
10
Falsa información de Booking
Pros:

La ubicación del hotel a mi necesidad excelente

Cons:

Una pequeña mala información pero por parte de.la.platforma Booking le faltó veracidad y eso para mí es importante

2026-04-21 • via Nuitee
M
MARTHA ELENA • couple • co
6
INSTALACIONES BUENAS, MENTIRAS EN LOS SERVICIOS
Pros:

Cuando realicé la reservacion por booking me ofrecieron el desayuno, en el hotel me dijeron que booking no ofrecía desayuno, no tuvimos ese servicio lo negaron.

Cons:

En booking me dieron una tarifa en el hotel me cobraron mucho más por solo una noche sin desayuno.

2026-04-18 • via Nuitee
J
Jose Javier • family_with_children • co
9
2026-04-16 • via Nuitee
O
Ortiz Perez • family_with_children • co
10
Pros:

La comodidad del hotel,

Cons:

Que no incluía desayunó

2026-04-15 • via Nuitee
B
Bernd • couple • de
10
Pros:

Direkt am Busbahnhof, perfekt wenn man mit dem Bus weiterreisen möchte.

2026-04-12 • via Nuitee
L
Luis Eduardo • couple • co
8
Pros:

Ubicacion, parqueadero gratis

Cons:

las camas son un poco duras

2026-04-09 • via Nuitee
M
Magally • family_with_children • co
10
Pros:

Las instalaciones

2026-04-03 • via Nuitee
O
Oscar • family_with_children • co
9
Pros:

A pesar de las circunstancias, el personal resolvió muy amablemente. Sus habitaciones suite son increíbles, las camas, los baños, el jacuzzi. Todo

Cons:

El parqueadero es algo cuestionable.

2026-04-02 • via Nuitee
E
Edgar Mauricio • solo_traveller • co
10
Buen lugar para descansar
Pros:

Amabilidad y limpieza

Cons:

No incluye desayuno

2026-04-01 • via Nuitee
A
Anita • family_with_children • ch
9
Pros:

Parfait pour prendre le bus le lendemain

2026-03-28 • via Nuitee