The Grand Puteri Hotel

Hotels
7.7 (1670 reviews)
PT 3981, Jalan Masjid Abidin , Kuala Terengganu , my
+60 9-621 5555

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice breakfast
Strategic for shopping
Cons:
Cleanliness issues
Noise from windows
Inconsistent amenities

Categories

Cleanliness
6.2
Multiple reviews mentioned cleanliness issues, particularly in bathrooms, with a need for improvement.
Service
9.2
Service was highly praised, with many comments on helpful staff and good impressions.
Location
8.7
The location is convenient, close to shopping areas and amenities, with easy access.
Room Quality
7.2
Rooms received mixed reviews, with some noting noise and cleanliness issues.
Amenities
6.7
Amenities were lacking, with mentions of incomplete items and cleanliness issues.
Value for Money
7.7
Guests expressed value varying by cleanliness and room quality, affecting overall perception.
Food and Beverage
8.2
Food quality was generally well-received, with good breakfast options.
Overall Experience
7.7
Overall feedback was mixed but included positive experiences and serious concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:37

Property Description

The Grand Puteri Hotel is your ideal choice for a comfortable stay in Kuala Terengganu. Convenient Location, Modern Amenities, and Delightful Dining are some of the key features of this hotel. Book now and experience a memorable stay at The Grand Puteri Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.7
Based on 1670 reviews
Cleanliness: 6.2
Service: 9.2
Location: 8.7
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 7.7
R
Rohaniza • solo_traveller • my
6
Average
Pros:

I honestly don't know what I liked about this hotel. Maybe the nasi dagang for breakfast, it was delicious. Other than that, I was disappointed with my stay.

Cons:

I was disappointed with the condition of the hotel room. The room had an unpleasant smell that made it uncomfortable to stay in. It was also very dark, with poor lighting, creating a gloomy atmosphere. The lack of ventilation and the unpleasant odor made the room feel stuffy and suffocating. Overall, the room did not meet my expectations, and I hope the hotel will improve its cleanliness, ventilation, and lighting for future guests.

2026-07-24 • via Nuitee
Z
Zainal • solo_traveller • my
4
Pros:

Breakfast was reasonable.

Cons:

The PA System of the Main inter-state Bus Terminal opposite the hotel is so loud and affects sleeping. Continues till midnight.

When asked to the hotel staff , no one seems to know when the PA System ends.

Furthermore, the hotel room is very tired, easily more than 30 years without refurbishment.

2026-07-23 • via Nuitee
F
fadzlimsya • solo_traveller • my
9
Pros:

Makanan sedap.. Bilik kemas

2026-07-21 • via Nuitee
A
Amir • solo_traveller • my
8
2026-07-21 • via Nuitee
M
Magou • couple • fr
3
2026-07-21 • via Nuitee
A
Asuwati • solo_traveller • sg
6
2026-07-20 • via Nuitee
N
Nurul Aishah • family_with_children • my
5
Pros:

lokasi berhampiran pasar payang dan kedai.

Cons:

bilik air kurang memuaskan, shower curtain sperti tidak pernah di tukar. almari dan bilik air perlu di baiki/ditukar

2026-07-20 • via Nuitee
J
Jamaliah • couple • my
7
Everything is okay except the bathroom and the bad smell
Pros:

The location is just walking distance to convenient store, mosque and bus terminal.

Cons:

The bad smell of the hotel and the bathroom design. There is no raised-floor between shower and toilet-bowl area. Thus, the water from the shower area flows to the toilet-bowl area and wet the entire floor.

2026-07-20 • via Nuitee
E
Eion • couple • nz
8
Cons:

situated beside mosque which woke us up each morning 5.30 and went for quite a long time .Our room faced the mosque so we heard it all. It also went for quite a while in the evenings. The hotel with out this was very comfortable

2026-07-19 • via Nuitee
B
Balqis • solo_traveller • my
8
2026-07-17 • via Nuitee
S
Sabahudin • family_with_children • my
10
2026-07-17 • via Nuitee
G
Ghazali • family_with_children • my
6
Pros:

Location

Cons:

The room is quite old

2026-07-17 • via Nuitee
S
sahir • solo_traveller • my
7
2026-07-15 • via Nuitee
M
muhamad yusri zuhairi • couple • my
7
2026-07-14 • via Nuitee
N
Nur Farlinah • couple • sg
7
It’s sufficient for a short stay and not expansive.
Pros:

I like the location. Its very near to the pasar

Cons:

The carpet was not that clean and had stains. Under bed has some empty bottle. Lighting was not bright enough.

2026-07-13 • via Nuitee
A
ARI AFIFI • solo_traveller • my
5
2026-07-12 • via Nuitee
R
Rosli • couple • my
4
2026-07-11 • via Nuitee
A
ain’sya fatirah • couple • my
10
2026-07-11 • via Nuitee
N
Nor • extended_group • my
5
Teribble
Pros:

I order a set of steam fish with tom yum and fry egg . Late that nite till the day we left me and my partners suffer with food poisoning ( severe vomit and diarrhoea ).. such a terrible experience. Day we travel back to our destination was such a nightmare because we got headache and need to get a pitatop at every RnR . Our food was served uncooked that later we need to ask the kitchen to steam th again … 👎🏻👎🏻👎🏻

Cons:

The kitchen given rate as B by kkm . Obviously the cleanliness and the hygiene is questionable

2026-07-10 • via Nuitee
N
Nazri • solo_traveller • my
9
Pros:

Sangat selesa staff sangat peramah

2026-07-09 • via Nuitee