The Grand Puteri Hotel

Hotels
7.7 (1704 reviews)
PT 3981, Jalan Masjid Abidin , Kuala Terengganu , my
+60 9-621 5555

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice breakfast
Strategic for shopping
Cons:
Cleanliness issues
Noise from windows
Inconsistent amenities

Categories

Cleanliness
6.2
Multiple reviews mentioned cleanliness issues, particularly in bathrooms, with a need for improvement.
Service
9.2
Service was highly praised, with many comments on helpful staff and good impressions.
Location
8.7
The location is convenient, close to shopping areas and amenities, with easy access.
Room Quality
7.2
Rooms received mixed reviews, with some noting noise and cleanliness issues.
Amenities
6.7
Amenities were lacking, with mentions of incomplete items and cleanliness issues.
Value for Money
7.7
Guests expressed value varying by cleanliness and room quality, affecting overall perception.
Food and Beverage
8.2
Food quality was generally well-received, with good breakfast options.
Overall Experience
7.7
Overall feedback was mixed but included positive experiences and serious concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:37

Property Description

The Grand Puteri Hotel is your ideal choice for a comfortable stay in Kuala Terengganu. Convenient Location, Modern Amenities, and Delightful Dining are some of the key features of this hotel. Book now and experience a memorable stay at The Grand Puteri Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGG

Location

Guest Reviews

7.7
Based on 1704 reviews
Cleanliness: 6.2
Service: 9.2
Location: 8.7
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 7.7
H
Heiqal • family_with_children • my
10
Dekat dengan segala kemudahan
Pros:

Bersih, view cantik

Cons:

Semua okay, tak ada yang tak baik

2026-08-08 • via Nuitee
N
Nur Amalina • family_with_children • my
5
Repeated stay here, but maybe after this will stay at another hotel
Pros:

The location is nearby Pasar Payang and also the hotel have a parking space for the customer

Cons:

The bathroom is not like as expected and should do grouting that. During my check in, I notify that there was urine left in the toilet when I first checked in. I hope the housekeeping department can be more attentive and ensure that the room is properly checked and cleaned before releasing it to the Front Office. Thank you.

2026-08-08 • via Nuitee
K
Khayran • couple • my
10
Cons:

breakfast

2026-08-08 • via Nuitee
M
Masha • solo_traveller • gb
8
Pros:

Nice breakfast

2026-08-07 • via Nuitee
Z
zailawati • solo_traveller • my
8
2026-08-06 • via Nuitee
S
Sharifah Baizura • couple • my
7
Good
Pros:

Location and staff friendly.

Cons:

Air con not cold

2026-08-05 • via Nuitee
M
Musalmah Binti Mat Sam • couple • my
8
Pros:

First time saya menginap di hotel ni... Ok.. Saya suka.. Mungkin saya akan menginap lg di masa akan datang

2026-08-04 • via Nuitee
F
Faris • family_with_children • my
10
Pros:

Suasana islamik

Cons:

Lift boleh guna satu

2026-08-04 • via Nuitee
D
Damia Nurnisa • extended_group • my
7
2026-08-04 • via Nuitee
M
Mohd • solo_traveller • my
6
tahap keseluruhan sedarhana
Cons:

singki agak bilik air agak kotor sikit.dan flow tidak memuskan..harap boleh di perbiki untuk masa hadapan

2026-08-03 • via Nuitee
M
Mohd Marzuki • family_with_children • my
7
Cons:

Breakfast was not very tasty and there weren’t many options

2026-08-03 • via Nuitee
M
miera nazeera • solo_traveller • my
9
2026-08-03 • via Nuitee
R
Rohaniza • solo_traveller • my
6
Average
Pros:

I honestly don't know what I liked about this hotel. Maybe the nasi dagang for breakfast, it was delicious. Other than that, I was disappointed with my stay.

Cons:

I was disappointed with the condition of the hotel room. The room had an unpleasant smell that made it uncomfortable to stay in. It was also very dark, with poor lighting, creating a gloomy atmosphere. The lack of ventilation and the unpleasant odor made the room feel stuffy and suffocating. Overall, the room did not meet my expectations, and I hope the hotel will improve its cleanliness, ventilation, and lighting for future guests.

2026-07-24 • via Nuitee
Z
Zainal • solo_traveller • my
4
Pros:

Breakfast was reasonable.

Cons:

The PA System of the Main inter-state Bus Terminal opposite the hotel is so loud and affects sleeping. Continues till midnight.

When asked to the hotel staff , no one seems to know when the PA System ends.

Furthermore, the hotel room is very tired, easily more than 30 years without refurbishment.

2026-07-23 • via Nuitee
F
fadzlimsya • solo_traveller • my
9
Pros:

Makanan sedap.. Bilik kemas

2026-07-21 • via Nuitee
M
Magou • couple • fr
3
2026-07-21 • via Nuitee
A
Amir • solo_traveller • my
8
2026-07-21 • via Nuitee
J
Jamaliah • couple • my
7
Everything is okay except the bathroom and the bad smell
Pros:

The location is just walking distance to convenient store, mosque and bus terminal.

Cons:

The bad smell of the hotel and the bathroom design. There is no raised-floor between shower and toilet-bowl area. Thus, the water from the shower area flows to the toilet-bowl area and wet the entire floor.

2026-07-20 • via Nuitee
A
Asuwati • solo_traveller • sg
6
2026-07-20 • via Nuitee
N
Nurul Aishah • family_with_children • my
5
Pros:

lokasi berhampiran pasar payang dan kedai.

Cons:

bilik air kurang memuaskan, shower curtain sperti tidak pernah di tukar. almari dan bilik air perlu di baiki/ditukar

2026-07-20 • via Nuitee