Permai Hotel Kuala Terengganu

Hotels
7 (208 reviews)
Jalan Sultan Mahmud , Kuala Terengganu , my
+60 9-622 2122

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Variety of breakfast
Good location
Cons:
Clogged toilet
Poor food taste
Issues with lift access
Noise from nearby petrol station

Categories

Cleanliness
6.71
Reported cleanliness issues like dust on carpet and unclean mattress.
Service
7.68
Staff was friendly but had issues with room requests.
Location
7.72
Good location with amenities nearby.
Room Quality
6.67
Rooms were clean but had concerns about the room distance from the lift.
Amenities
7.2
Pool suitable for children and a good variety of breakfast.
Value for Money
7.16
Average value considering the mixed feedback.
Food and Beverage
6.21
Breakfast food variety okay but taste reported as poor.
Overall Experience
6.68
Overall experience was satisfactory but with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 17:01

Property Description

Convenient Location
Located just 1 km from Batu Burok’s sandy beach, Permai Inn Kuala Terengganu is the perfect seaside escape.

Modern Amenities
Enjoy free Wi-Fi, an outdoor pool, gym, and free parking, ensuring a comfortable stay for all guests.

Delicious Dining Options
Indulge in buffet spreads or order from the a la carte menu featuring Asian and Western dishes at Cahaya Restaurant.

Experience a relaxing getaway at Permai Inn Kuala Terengganu - book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGG

Location

Guest Reviews

7
Based on 208 reviews
Cleanliness: 6.71
Service: 7.68
Location: 7.72
Room Quality: 6.67
Amenities: 7.2
Value for Money: 7.16
Food and Beverage: 6.21
Overall Experience: 6.68
M
Mohamad • solo_traveller • my
5
2026-08-28 • via Nuitee
S
Sudin • extended_group • my
8
2026-08-28 • via Nuitee
N
NORADILLA • family_with_children • my
8
2026-08-26 • via Nuitee
R
Rabiatul • couple • my
5
Pros:

Spacious, clean and looks new.

Cons:

Smells like old hotel. Receptionists need to be trained. They also didn’t explain well where the elevator is. When they saw us searching and walking around, didn’t bother to help us find.

2026-08-25 • via Nuitee
S
Syazmi93 • solo_traveller • my
10
2026-08-25 • via Nuitee
M
Mohd Ikhwan Hadi Yaacob • solo_traveller • my
5
Pros:

Great location, cosy lobby, friendly staff.

Cons:

Old facilities, smelly carpets on 4th floor, molded wall on room 4019, dated and rusted gym equipments, limited seat for breakfast, elevator switch need repairs.

2026-08-24 • via Nuitee
W
Wahazizi • couple • my
10
2026-08-22 • via Nuitee
H
HASNIZA • solo_traveller • my
9
2026-08-22 • via Nuitee
R
Radziah • solo_traveller • my
9
2026-08-15 • via Nuitee
T
Tajuddin • solo_traveller • my
7
Cons:

The waiting time to get the lift was too long.

2026-08-14 • via Nuitee
Z
zawahair omar • couple • my
9
Pros:

bilik bersih dan makanan yang sedap

Cons:

air kat tandas yang agak slow

2026-08-07 • via Nuitee
A
Azmin • couple • my
1
2026-08-05 • via Nuitee
A
Alief • couple • my
10
2026-08-03 • via Nuitee
N
NADIAH • couple • my
8
Pros:

Hotel okay, cuma perabot macam old school sikit. tapi everything okay. breakfast pun okay

2026-07-22 • via Nuitee
R
Raja Saidatul Akhma • family_with_children • my
5
The facility was not very welcoming in terms of its comfort and value for money
Pros:

The location is quite central

Cons:

The intern was not very communicative. She failed to instruct us which lift to use and we ended up at the opposite end of the building where she has placed us. We went to the other wing and could not find the room. As I was travelling with my 79 yr old Mother and 81 yrs old Father, the walk from one side of the building to the other was strenuous for the seniors. When we finally got to the correct wing, the key card and/or door for one of the rooms was faulty and my son and I had to go back to the reception counter to change rooms. Imagine having to do this after 7 hr drive from KL! The phone in one of the rooms was not working either.

2026-07-21 • via Nuitee
N
Nurul Adibah • solo_traveller • my
4
2026-07-20 • via Nuitee
A
Abang • family_with_children • my
9
Cons:

LIFT AT FLOOR 3 VERY BAD.

2026-07-20 • via Nuitee
C
Che Fatimah • couple • my
9
Being a guest to the hotel even b4 the new wing was up& what I experience today is most memorable .
Pros:

B’fast..Much better than before
I like the idea of placing fruits & cold drinks in the chiller/fridge

Cons:

I cannot control the aircon temp in my room in the old block.. is it centrally controlled?

2026-07-19 • via Nuitee
T
Tengku Fatimah Murni • solo_traveller • my
7
2026-07-19 • via Nuitee
M
Mohd Sarbani • extended_group • my
9
Enjoyable stay
Pros:

Clean & good breakfast

2026-07-17 • via Nuitee