Mayfair Hotel Adelaide by IHG

Hotels
9.2 (4927 reviews)
45 King William Street , Adelaide , au

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Noisy night

Categories

Cleanliness
8.25
Overall cleanliness was not good, carpets looked unclean, and some rooms were not properly maintained.
Service
9.72
Staff were helpful and friendly, indicating a decent service level despite some chaos.
Location
10
Fantastic central location, close to major attractions and conveniences.
Room Quality
8.71
Rooms were generally clean but some guests mentioned they were small or not well maintained.
Amenities
8.74
Good amenities but lacking essential features like a pool and streaming access.
Value for Money
9.2
Good deal for the price, but expectations may not match experiences, especially on cleanliness.
Food and Beverage
9.25
Breakfast was good, but some dining options could be improved.
Overall Experience
9.74
Overall a positive experience despite some negatives, enjoyed stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:02

Property Description

Luxurious Accommodation in the Heart of Adelaide

Stylish Rooms with Modern Amenities: Enjoy spacious rooms with 55-inch flat-screen TVs, complimentary minibar, and elegant décor.

Prime Location with Cultural Attractions: Situated near Rundle Mall, guests are steps away from the Art Gallery of South Australia and a short drive from key landmarks.

Gastronomic Delights and Event Spaces: Indulge in South Australian wines at the bar, savor local cuisine at the restaurant, and utilize the meeting and event facilities for special occasions.

Book your stay at the Mayfair Hotel for a truly upscale Adelaide experience.

Important information:

Please note that there is a 1.9% charge when you pay with a credit card. Debit cards and EFTPOS transactions will not incur a surcharge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs AUD 25 per day.

Location

Guest Reviews

9.2
Based on 4927 reviews
Cleanliness: 8.25
Service: 9.72
Location: 10
Room Quality: 8.71
Amenities: 8.74
Value for Money: 9.2
Food and Beverage: 9.25
Overall Experience: 9.74
V
Vanessa solo_traveller au
3
Very disappointing.
Pros:

Coffee was good and hot and delivered quickly.

Cons:

No room service, refurbishment prep already in place, mouldy grout in bathrooms. I wasn’t advised prior to my stay that they were about to close for renovations and thy at there was no room service

2026-06-27 via Nuitee
B
Bruce couple au
10
2026-06-27 via Nuitee
K
Kayla solo_traveller au
8
2026-06-26 via Nuitee
P
Palita couple au
10
Pros:

Everything

Cons:

None

2026-06-22 via Nuitee
T
thedhobibat solo_traveller au
9
2026-06-22 via Nuitee
M
MILIND couple in
9
I shall always like to revisit.
Pros:

specious room, big table, courteous staff always ready to help and a convenient location .. these all thing were there which make a stay comfortable.

Cons:

Nothing.

2026-06-16 via Nuitee
J
Jason solo_traveller au
9
2026-06-15 via Nuitee
J
Jen couple au
10
Great hotel, will definitely come back.
Pros:

Great rooms

2026-06-14 via Nuitee
B
Beverley couple au
10
Pros:

Location and facilities. Room was very good and spacious.

Cons:

Initially parking and access with baggage but was sorted to our satisfaction

2026-06-14 via Nuitee
Q
Quy couple au
8
2026-06-11 via Nuitee
S
Sharon solo_traveller au
10
2026-06-07 via Nuitee
G
Glenn couple au
8
2026-06-05 via Nuitee
L
Luke solo_traveller au
6
2026-06-05 via Nuitee
N
Nyero couple au
10
2026-06-03 via Nuitee
T
Tara couple au
10
2026-06-02 via Nuitee
K
Kerri-Ann couple au
1
Extremely disappointing. A huge letdown and a waste of money.
Pros:

The only good thing was the breakfast.

Cons:

Restaurant, room service and both bars were closed due to renovations starting the next day but they didn’t bother informing customers prior to arrival. In wet and windy conditions in Adelaide, there was no option but to go somewhere else to eat. Staff told us we could have a drink at the downstairs bar and gave us vouchers and we went down there to find that the bar was all packed up and not even open. The website and even in room TV said everything was still open.

The room was not as described. The description of the room said “the suites kitchenette which features a refrigerator and kitchenware, is available for storing and cooking food” but there was none of that in our room, just a bar fridge, tea coffee, kettle, coffee cups and wine glasses. I went to reception to ask for the correct room and they advised us that there are no rooms with cooking facilities in their establishment. So we couldn’t eat the nibbles we’d brought with us and couldn’t eat in their restaurant.

There was a very long hair hanging from the bedside lamp that wasn’t ours. The bed was extremely uncomfortable and the pillows were so high with no other options.

The “complimentary” mini bar consisted of one stubbie of beer, one of cider, two waters and two small Kit Kats from the large packs you’d buy at Woolworths.

The bath took 25 mins to fill up due to the low water pressure and there was mould in the bathroom hinges. The toilet brush holder was completely rusted and not even secured - it was disgraceful.

2026-06-01 via Nuitee
T
Trevor Orman solo_traveller au
9
What a Great Stay!
Pros:

Very friendly staff. Received a room upgrade and enjoyed the larger room. Great location near shopping and restaurants.

Cons:

Nil

2026-05-31 via Nuitee
J
joanna solo_traveller au
10
2026-05-31 via Nuitee
K
Kelly solo_traveller au
5
Pros:

Good location

Cons:

Uncomfortable bed, thin, cheap towels, no drawers to unpack into, TV had no capacity for casting from phone or Netflix option, and didn't work properly so we were reluctant to pay for movies we wouldn't be able to watch.
Staff gave no info at check in and had to keep asking for info re: breakfast, check out etc.
No one cared to ask if we'd enjoyed our stay as we left.
Overall, really disappointing and we wouldn't stay here again.

2026-05-28 via Nuitee
P
Patricia couple au
10
A great stay in a lovely old hotel in Central Adelaide. We shall return!!
Pros:

Staff facilities location ambience.

Cons:

Nothing

2026-05-28 via Nuitee