Mayfair Hotel Adelaide by IHG

Hotels
8.6 (4746 reviews)
45 King William Street , Adelaide , AU
+61 8 8210 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location near shopping and restaurants
Spacious rooms and comfortable beds reported by many guests
Friendly, courteous staff; occasional room upgrades
Good, hot and quickly delivered breakfast
Quick coffee service and regular housekeeping for many stays
Cons:
Serious cleanliness issues reported (dried feces, mould, long hair, rusted fittings)
Restaurant, bars and room service closed for renovations without prior notice for some guests
Missing advertised kitchenette/cooking facilities in some rooms
Isolated reports of prejudiced/unhelpful front desk behaviour
Heating/AC problems and low water pressure in some rooms

Categories

Cleanliness
4.5
Multiple reviews report serious cleanliness problems (dried feces in toilet, mouldy grout, long hair, rusted bathroom fittings), indicating below-standard housekeeping on at least some stays.
Service
9.8
Most comments praise friendly, courteous staff, quick coffee service, room upgrades and helpful assistance; however there are isolated reports of unhelpful behaviour, perceived prejudice at front desk and difficulty getting help with heating/AC.
Location
10
Consistently praised for a very convenient central location near shopping and restaurants and easy access to the city.
Room Quality
9.2
Many guests describe spacious, comfortable rooms and good beds; some guests experienced problems (no kitchenette where advertised, uncomfortable beds for some, low water pressure, mould in hinges) that lowered satisfaction for those stays.
Amenities
8.1
When available amenities are good, but there are several complaints about closures (restaurant, bars, room service) and limited in-room minibar/kitchen facilities during renovation periods.
Value for Money
8.6
Mixed impressions: some guests felt the stay was worthwhile given location and room quality, while others called the experience a waste of money due to closures and room issues.
Food and Beverage
8.6
Breakfast receives positive comments (good, hot and quick). However, restaurant and bars being closed for renovations and limited minibar options reduced satisfaction for affected stays.
Overall Experience
10
Overall impressions vary from excellent stays with upgrades and helpful staff to very disappointing stays impacted by cleanliness and amenity closures; aggregate sentiment leans positive with notable negative outliers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Accommodation in the Heart of Adelaide

Stylish Rooms with Modern Amenities: Enjoy spacious rooms with 55-inch flat-screen TVs, complimentary minibar, and elegant décor.

Prime Location with Cultural Attractions: Situated near Rundle Mall, guests are steps away from the Art Gallery of South Australia and a short drive from key landmarks.

Gastronomic Delights and Event Spaces: Indulge in South Australian wines at the bar, savor local cuisine at the restaurant, and utilize the meeting and event facilities for special occasions.

Book your stay at the Mayfair Hotel for a truly upscale Adelaide experience.

Important information:

Please note that there is a 1.9% charge when you pay with a credit card. Debit cards and EFTPOS transactions will not incur a surcharge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Location

Guest Reviews

8.6
Based on 4746 reviews
Cleanliness: 4.5
Service: 9.8
Location: 10
Room Quality: 9.2
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 10
J
Jennifer • solo_traveller • au
9
2026-08-13 • via Nuitee
Y
Yuliya • couple • au
10
Pros:

The room was beautiful, big , bed so comfortable!

2026-07-16 • via Nuitee
A
Andrew • solo_traveller • au
8
2026-07-10 • via Nuitee
J
John Anthony • solo_traveller • nz
9
2026-07-05 • via Nuitee
J
James • solo_traveller • au
2
Location of room was nice but the staff and facilities made it difficult to enjoy establishment
Pros:

The location of the room and its convenience to the city. Additionally, was grateful for the room service and them being able to attend to cleaning the room regularly from day 2 of stay.

Cons:

Numerous things:
• Bathroom was not attended to nor completed before my arrival of check-in. Evidenced by noticable dried-up feces or feral matter inside the toilet bowl AND behind the toilet paper roll. Thus, again, indicating no clean was conducted and no fresh toilet paper roll was replaced.
• Prejudice to myself from front staff and discrimination of religious beliefs. Specifically, speaking with some staff members on some queries that were abrupt, irritated in nature, inconsistent prosody, and averting eye contact when approaching the front desk (i.e., am a man of tanned complexion). Additionally, requesting alcohol be removed from the bar of the room and to be replaced with water on religious grounds and this was not respected nor acknowledged.
• Difficulty in enjoying stay with damaged air-con/ heating system. I had asked for assistance from staff on adjusting the program to have the heating system activated in the room (i.e., given the cold weather) and the functionality of the system was severely struggling; staff were unable to assist on the matter.

2026-07-05 • via Nuitee
B
Bruce • couple • au
10
2026-06-27 • via Nuitee
V
Vanessa • solo_traveller • au
3
Very disappointing.
Pros:

Coffee was good and hot and delivered quickly.

Cons:

No room service, refurbishment prep already in place, mouldy grout in bathrooms. I wasn’t advised prior to my stay that they were about to close for renovations and thy at there was no room service

2026-06-27 • via Nuitee
K
Kayla • solo_traveller • au
8
2026-06-26 • via Nuitee
P
Palita • couple • au
10
Pros:

Everything

Cons:

None

2026-06-22 • via Nuitee
T
thedhobibat • solo_traveller • au
9
2026-06-22 • via Nuitee
M
MILIND • couple • in
9
I shall always like to revisit.
Pros:

specious room, big table, courteous staff always ready to help and a convenient location .. these all thing were there which make a stay comfortable.

Cons:

Nothing.

2026-06-16 • via Nuitee
J
Jason • solo_traveller • au
9
2026-06-15 • via Nuitee
J
Jen • couple • au
10
Great hotel, will definitely come back.
Pros:

Great rooms

2026-06-14 • via Nuitee
B
Beverley • couple • au
10
Pros:

Location and facilities. Room was very good and spacious.

Cons:

Initially parking and access with baggage but was sorted to our satisfaction

2026-06-14 • via Nuitee
Q
Quy • couple • au
8
2026-06-11 • via Nuitee
S
Sharon • solo_traveller • au
10
2026-06-07 • via Nuitee
G
Glenn • couple • au
8
2026-06-05 • via Nuitee
L
Luke • solo_traveller • au
6
2026-06-05 • via Nuitee
N
Nyero • couple • au
10
2026-06-03 • via Nuitee
T
Tara • couple • au
10
2026-06-02 • via Nuitee