Mayfair Hotel Adelaide by IHG

Hotels
9.2 (4893 reviews)
45 King William Street , Adelaide , au

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Noisy night

Categories

Cleanliness
8.25
Overall cleanliness was not good, carpets looked unclean, and some rooms were not properly maintained.
Service
9.72
Staff were helpful and friendly, indicating a decent service level despite some chaos.
Location
10
Fantastic central location, close to major attractions and conveniences.
Room Quality
8.71
Rooms were generally clean but some guests mentioned they were small or not well maintained.
Amenities
8.74
Good amenities but lacking essential features like a pool and streaming access.
Value for Money
9.2
Good deal for the price, but expectations may not match experiences, especially on cleanliness.
Food and Beverage
9.25
Breakfast was good, but some dining options could be improved.
Overall Experience
9.74
Overall a positive experience despite some negatives, enjoyed stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:02

Property Description

Luxurious Accommodation in the Heart of Adelaide

Stylish Rooms with Modern Amenities: Enjoy spacious rooms with 55-inch flat-screen TVs, complimentary minibar, and elegant décor.

Prime Location with Cultural Attractions: Situated near Rundle Mall, guests are steps away from the Art Gallery of South Australia and a short drive from key landmarks.

Gastronomic Delights and Event Spaces: Indulge in South Australian wines at the bar, savor local cuisine at the restaurant, and utilize the meeting and event facilities for special occasions.

Book your stay at the Mayfair Hotel for a truly upscale Adelaide experience.

Important information:

Please note that there is a 1.9% charge when you pay with a credit card. Debit cards and EFTPOS transactions will not incur a surcharge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs AUD 25 per day.

Location

Guest Reviews

9.2
Based on 4893 reviews
Cleanliness: 8.25
Service: 9.72
Location: 10
Room Quality: 8.71
Amenities: 8.74
Value for Money: 9.2
Food and Beverage: 9.25
Overall Experience: 9.74
K
Kelly solo_traveller au
5
Pros:

Good location

Cons:

Uncomfortable bed, thin, cheap towels, no drawers to unpack into, TV had no capacity for casting from phone or Netflix option, and didn't work properly so we were reluctant to pay for movies we wouldn't be able to watch.
Staff gave no info at check in and had to keep asking for info re: breakfast, check out etc.
No one cared to ask if we'd enjoyed our stay as we left.
Overall, really disappointing and we wouldn't stay here again.

2026-05-28 via Nuitee
D
Dawkins solo_traveller au
9
2026-05-28 via Nuitee
A
Ani couple au
6
Very disappointing hotel experience.
Pros:

Close to city. Looked cool from the outside.

Cons:

Barely a window. Room was a bit dated. Especially the bathroom. Not suitable for a romantic weekend away. Staff at desk not that helpful. Had to request towels at least 2/3 days of our stay as they didn’t provide enough. Bathroom had nowhere to put your stuff. Water went everywhere and was slippery. Walls looked rotting. The bar was closed when we were there which was the selling point in the photos.

2026-05-28 via Nuitee
P
Patricia couple au
10
A great stay in a lovely old hotel in Central Adelaide. We shall return!!
Pros:

Staff facilities location ambience.

Cons:

Nothing

2026-05-28 via Nuitee
N
Nathan couple au
8
2026-05-27 via Nuitee
L
Lisa couple au
7
Enjoyable few days with close proximity to the city and all it has to offer.
Pros:

Nice hotel very close to the main shopping strip and many great restaurants. The room is equipped with all the usual things that you would expect from a hotel. Breakfast was included in the prices which was great and you could also get a barista made coffee and order eggs how you like them. The food in the restaurant downstairs was fantastic, we especially enjoyed the panna Cota, probably the best we have ever had. Great value for money too. The mini bare in the room comes with a nice selection of free items as well as your usual tea and coffee making supplies. There are complimentary umbrellas in the lobby for guest use which is nice. Staff were very helpful and friendly for all of our interactions.

Cons:

The bed was very squishy when you sit on it. Not as bad once you lie down but much softer than we are used to. The lighting in the bathroom is insufficient for putting on makeup and the bench has very limited storage for your items.

2026-05-27 via Nuitee
A
Alexandra solo_traveller au
10
Amazing, comfortable and amenities were top notch.
Pros:

Customer service was legit amazing

Cons:

Nothing, amazing.

2026-05-27 via Nuitee
B
Belinda family_with_children au
8
Relaxing way to spend Mother’s Day!
Pros:

Kids loved the huge bathroom and beds.

Cons:

Could do with a dust and clean under the beds our youngest kept pulling bits of rubbish out from under them.

2026-05-27 via Nuitee
J
Jackson couple au
10
2026-05-26 via Nuitee
S
Sharon couple au
9
2026-05-25 via Nuitee
E
Emma couple au
5
Comfortable rooms, just not clean.
Pros:

Location, nicely furnished rooms.

Cons:

The room was not clean. Lots of dust, popcorn on floor. Previous guest had left her earrings on the bedside cabinet that had not been picked up by the cleaner - had the room been cleaned.
The day of check out or key card stopped working and concierge had to come up to the room with us to let us back in.

2026-05-25 via Nuitee
K
Kate couple au
8
Easy, boutique staff were great
Pros:

Location and feel

Cons:

Nothing it was great

2026-05-25 via Nuitee
J
Julie couple au
8
Pros:

Nice quiet room. Very clean bathroom

2026-05-25 via Nuitee
D
Deborah couple au
8
2026-05-24 via Nuitee
P
Peter couple au
9
Property is great and this was the first time this has happened but it was our 24th Anniversary
Pros:

The property was great

Cons:

The was no toothpaste in the bathroom and the battery had gone flat on the door we had to go back downstairs twice due to the card not working at the end of the night which killed the mood after getting in the mood going up the lift only to find the door won’t open after we went back downstairs twice a staff member had to come back upstairs with us to use the computer to open the door.

2026-05-24 via Nuitee
C
Caitlyn couple au
10
We loved it, we will
Pros:

The bed!!!!

Cons:

Hot water was a little irregular

2026-05-24 via Nuitee
R
Rajesh couple au
10
Very central and comfortable.
Pros:

Beautiful property right across Rundle Mall in the heart of town. Walking distance to everywhere. Rooms were well appointed and spacious.

2026-05-23 via Nuitee
J
Jacqueline couple au
8
Thank you it was great
Pros:

Historical building & excellent location

Cons:

Roof top bar & restaurant was not open at the time of our stay

2026-05-22 via Nuitee
K
Kelly solo_traveller au
9
2026-05-22 via Nuitee
H
Hamish family_with_children nz
7
2026-05-21 via Nuitee