Criterion Hotel Sydney

Hotels
7.2 (1201 reviews)
260 Pitt Street , Sydney , AU

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Luggage storage
Bar
Daily housekeeping
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Small rooms
Limited amenities

Categories

Cleanliness
6.03
Room cleanliness needed improvement; specific mentions of dirty a/c units and bathroom fans.
Service
8
Staff were generally friendly and helpful, though some reports of unresponsive communication.
Location
8.54
Consistently highlighted as excellent and central.
Room Quality
5.99
Rooms described as small and not matching online photos, with some issues like noise.
Amenities
6.52
Limited amenities mentioned; missing microwave and basic setup.
Value for Money
6.98
Overall a good value given the location, though some found it overpriced for room quality.
Food and Beverage
8.03
Evening meals were reported as excellent.
Overall Experience
7.5
The stay was enjoyable with great location, but issues with cleanliness and room discomfort affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:17

Property Description

Centrally Located Luxury Hotel in Sydney CBD

Refurbished Rooms and Modern Amenities
Experience comfort and style in our newly refurbished rooms equipped with a cozy seating area, air-conditioning, and private bathroom facilities.

Convenient Access to Top Sydney Attractions
Explore Sydney with ease as our hotel is just a short walk from Darling Harbour and Sydney Zoo. The iconic Sydney Opera House is also a quick 6-minute drive away.

Dining and Entertainment Options
Indulge in a delightful evening at our on-site restaurant and bar, offering a variety of culinary delights and beverages. Stay connected with complimentary WiFi in rooms and the public bar area.

Book your stay at The Criterion Hotel for a memorable Sydney experience!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.75% charge when you pay with a credit card.

Please note that this property has a strict 'No Party Policy'.

Please note that construction work is taking place nearby, and guests may be affected by noise.

Please note that the property can only be accessed via stairs.

Please note that the property and rooms that are located on first and second level floors have no elevator access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

7.2
Based on 1201 reviews
Cleanliness: 6.03
Service: 8
Location: 8.54
Room Quality: 5.99
Amenities: 6.52
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.5
L
Ladapa • solo_traveller • au
8
2026-09-06 • via Nuitee
C
Carl • solo_traveller • de
2
Nicht zu empfehlen
Cons:

Einchecken zu dem in der Buchungsbestätigung abgegebenen Zeitpunkt nicht möglich. Unfreundliches Personal. Sehr karge Ausstattung des Zimmers. Ablauf der Dusche verstopft, nach kurzer Zeit stand das Wasser im Bad

2026-09-05 • via Nuitee
K
Kim Hines • solo_traveller • au
10
Pros:

Everything!

Cons:

Nothing at all. Everything was fantastic!!!

2026-08-31 • via Nuitee
S
Shaffrone • solo_traveller • au
5
Pros:

Location

Cons:

No lift and the smell of chemicals. The room was stuffy and bed up against broken blind with a light on outside

2026-08-28 • via Nuitee
B
Bert • couple • au
2
Avoid, totally missed the mark on this one/.
Pros:

When we checked out this place, the reviews looked good, the pictures looked good, sadly it turns out there was no picture of our room and the service we had.
Walked in, and it is a little tiny cramped room, with the double bed pushed right up against the window, so the person sleeping on that side has to somehow maneuver over the end or climb over their partner. Picture indicated bedside table both sides, definitely not. Very deceptive. There were 2 slats missing from the blinds, so at night the lights coming from outside were brighter than the poorly lit room, so you may as well have being sleeping in the middle of the street as far as darkness goes.
When we were taken to the room, the host said that the wifi password should have being there on a piece of paper, but it wasn’t, and when he came back later because he had the wrong credit card number, he still didn’t have our password.
States there is housekeeping, which is just dumping fresh towels outside the room, not what is normally considered housekeeping. There are tea and coffee facilities, but no milk is supplied.
The air conditioner didn’t work. It is an odd shower where the water splatters all over the bathroom. A tiny little bathroom in reality.
Should always end a review with a positive, location was ok for transport.

Cons:

Cramped room, bed position, poor customer service, night shutters, shower, lack of milk air conditioner

2026-08-22 • via Nuitee
A
Amila Priyantha • solo_traveller • au
6
2026-08-11 • via Nuitee
N
Nina • couple • au
9
Great location
Pros:

Spacious modern rooms with a large bed.

2026-08-09 • via Nuitee
C
Chloe • solo_traveller • au
1
2026-08-07 • via Nuitee
D
Dani • solo_traveller • au
5
2026-08-03 • via Nuitee
R
Renee • solo_traveller • au
8
2026-08-02 • via Nuitee
K
kaylee-elise • solo_traveller • au
8
Pros:

The beds were very comfy, it was a great central location for where we needed to be, was great that we got fresh towels and water bottles daily.
The blonde who checked us in and organised us leaving our bags at the hotel for the day was great! Sorry I didn't get her name, but I'd like to really sing her praise.

Cons:

We were woken up by noisy neighbours in rooms next to us each morning. Perhaps it might be a good idea to space the booked rooms apart a little along the floor to try prevent this?
Also there wasn't a lift, but this information was provided when we were making our decision to stay here, and for us it wasn't too much of an issue!

2026-07-20 • via Nuitee
M
Melissa • family_with_children • au
8
2026-07-17 • via Nuitee
I
Ian • solo_traveller • au
7
Pros:

Location.

Cons:

Shower had black mould buildup which was disappointing as it was generally a well equipped clean room.

2026-07-12 • via Nuitee
L
Ladapa • couple • au
7
2026-07-06 • via Nuitee
L
Lachlan • couple • au
9
Really lovely building in a great spot - surrounded by restaurants, cafes and public transport.
Pros:

The hotel is in a really great spot - surrounded by restaurants, bus stops and train stations. It was really easy to find and the staff were helpful.

Our room was quiet and clean.

Cons:

It was tricky getting to our room with suitcases as there are no stairs, but it didn’t bother us too much.

Because the hotel is above a pub, it was quite hard to navigate our way through to the bar to check in and out, but it was expected.

2026-06-22 • via Nuitee
Z
Zowie • family_with_children • au
6
2026-06-18 • via Nuitee
T
Tegan • solo_traveller • au
9
2026-06-14 • via Nuitee
D
deborah • couple • nz
9
Pros:

Location is 10/10

2026-06-11 • via Nuitee
D
Dushanka • couple • nz
5
2026-05-17 • via Nuitee
Z
Zac • couple • gb
5
Pros:

Great location

Cons:

There was building works through the entire first night. We weren’t made aware which was frustrating. No discount or bar credit was offered for the inconvenience. Bathroom was tiny.

2026-05-16 • via Nuitee