The Quay Hotel West Coast

Hotels
7 (322 reviews)
428 Pasir Panjang Road , Singapore , SG
+65 6778 6788

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Convenient public transport access
Cons:
Poor cleanliness
Small and cramped rooms
High prices for low quality

Categories

Cleanliness
5.25
Multiple reviews mentioned issues with cleanliness, including an encounter with a cockroach and strong odors.
Service
8.25
Service was described as average, with some staff being helpful and responsive.
Location
8.75
Location is frequently praised for its convenience and proximity to public transport.
Room Quality
5.75
Reviews indicate rooms are small and cramped, with some complaints about facilities and comfort.
Amenities
7.25
Amenities were basic, with some guests highlighting issues like slow Wi-Fi and lack of drinking water.
Value for Money
5.75
Several reviews indicate that the hotel charges too much for the quality provided.
Food and Beverage
7.75
Mentioned a restaurant nearby with good food, contributing positively to the experience.
Overall Experience
7.25
General sentiment reflects disappointment but with some redeeming features like location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:59

Property Description

Luxurious Accommodation
Experience modern rooms at The Quay Hotel West Coast, featuring flat-screen cable TV, tea/coffee facilities, and a minibar. Safety deposit boxes ensure your peace of mind during your stay.

Convenient Amenities
Enjoy complimentary WiFi, free local calls, and handicapped-friendly facilities. The hotel also offers a business centre for your work needs and a self-service laundry area for convenience.

Great Location
Situated just a 15-minute drive from Sentosa Island and Vivocity Mall, The Quay Hotel is surrounded by local eateries within a 5-minute walk. Explore the vibrant neighborhood during your stay.

Book now to indulge in the perfect blend of comfort and convenience at The Quay Hotel West Coast!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Location

Guest Reviews

7
Based on 322 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 5.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 7.75
Overall Experience: 7.25
B
BRYAN JOSHUA • extended_group • ph
8
Pros:

Zali assisted us very well, appreciated her being so responsive and clear in instructions. The guests are satisfied during their stay, thank you for assisting them well

2026-09-19 • via Nuitee
M
Muhan • solo_traveller • sg
1
2026-09-07 • via Nuitee
T
Thi Viet Thu • family_with_children • vn
10
2026-09-03 • via Nuitee
E
Esperanza • couple • ph
8
2026-09-03 • via Nuitee
K
Khin • couple • mm
5
Overall, I had a pleasant and comfortable stay.
Pros:

The room was clean and comfortable. The location was convenient, and the staff were friendly.

Cons:

The room was a little small, but overall it was fine.

2026-08-24 • via Nuitee
T
Teck Hung • solo_traveller • au
1
After all thumb down, staffs rude and not friendly at all
Pros:

Nothing special!

Cons:

Everything I paid is not up to my expectation

2026-08-24 • via Nuitee
K
Kiran • solo_traveller • sg
10
2026-08-21 • via Nuitee
Q
Qiang • family_with_children • sg
8
2026-08-20 • via Nuitee
N
Nicaise • solo_traveller • cm
6
Wasn't that bad, but not very appealing to me
Pros:

Not very attractive to me

Cons:

The overall outlook
Toilet door not closing well

2026-08-18 • via Nuitee
M
MAOSHUN • family_with_children • ar
8
2026-08-17 • via Nuitee
Z
Ziaul Ahsan • solo_traveller • bd
1
2026-08-16 • via Nuitee
K
Kamariah • solo_traveller • sg
9
Pros:

Cozy

Cons:

Not totaly sound proof walls

2026-08-13 • via Nuitee
M
MIZUKI • family_with_children • sg
5
2026-08-11 • via Nuitee
K
Kumar • solo_traveller • in
7
2026-08-09 • via Nuitee
J
Jacqueline • solo_traveller • au
10
Good
Pros:

Fabulous

Cons:

No more

2026-08-08 • via Nuitee
S
Si • solo_traveller • sg
10
2026-08-08 • via Nuitee
L
Li-hung • extended_group • tw
5
Acceptable for a business trip. The price is good.
Pros:

The place is good. 3 minutes' walk to NUS or West Coast Park. Several restaurants and two convenience stores are just nearby.

Cons:

It's not very clean. We stayed three nights, and every night we saw small bugs in the room. The WIFI signal is not good that I can't do online meeting with it.

2026-08-07 • via Nuitee
R
ROZALINA • family_with_children • my
6
2026-07-23 • via Nuitee
A
Antoinette • extended_group • au
3
Cons:

The shower was over the toilet, the beds were so hard and the room wasn’t clean

2026-07-22 • via Nuitee
R
rin • solo_traveller • sg
10
Pros:

Wow super best ..will come agian for sure..tks to the staff name zali and jamie

2026-07-20 • via Nuitee