The Quay Hotel West Coast

Hotels
7 (309 reviews)
428 Pasir Panjang Road , Singapore , sg
+65 6778 6788

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Convenient public transport access
Cons:
Poor cleanliness
Small and cramped rooms
High prices for low quality

Categories

Cleanliness
5.25
Multiple reviews mentioned issues with cleanliness, including an encounter with a cockroach and strong odors.
Service
8.25
Service was described as average, with some staff being helpful and responsive.
Location
8.75
Location is frequently praised for its convenience and proximity to public transport.
Room Quality
5.75
Reviews indicate rooms are small and cramped, with some complaints about facilities and comfort.
Amenities
7.25
Amenities were basic, with some guests highlighting issues like slow Wi-Fi and lack of drinking water.
Value for Money
5.75
Several reviews indicate that the hotel charges too much for the quality provided.
Food and Beverage
7.75
Mentioned a restaurant nearby with good food, contributing positively to the experience.
Overall Experience
7.25
General sentiment reflects disappointment but with some redeeming features like location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:59

Property Description

Luxurious Accommodation
Experience modern rooms at The Quay Hotel West Coast, featuring flat-screen cable TV, tea/coffee facilities, and a minibar. Safety deposit boxes ensure your peace of mind during your stay.

Convenient Amenities
Enjoy complimentary WiFi, free local calls, and handicapped-friendly facilities. The hotel also offers a business centre for your work needs and a self-service laundry area for convenience.

Great Location
Situated just a 15-minute drive from Sentosa Island and Vivocity Mall, The Quay Hotel is surrounded by local eateries within a 5-minute walk. Explore the vibrant neighborhood during your stay.

Book now to indulge in the perfect blend of comfort and convenience at The Quay Hotel West Coast!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Location

Guest Reviews

7
Based on 309 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 5.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 7.75
Overall Experience: 7.25
R
ROZALINA • family_with_children • my
6
2026-07-23 • via Nuitee
A
Antoinette • extended_group • au
3
Cons:

The shower was over the toilet, the beds were so hard and the room wasn’t clean

2026-07-22 • via Nuitee
R
rin • solo_traveller • sg
10
Pros:

Wow super best ..will come agian for sure..tks to the staff name zali and jamie

2026-07-20 • via Nuitee
S
Sophia • extended_group • my
9
2026-07-20 • via Nuitee
L
Lukas • solo_traveller • cz
6
Pros:

One of the few hotels in the West

Cons:

Of the three hotels located literally adjacent to each other, this is probably the worst one. Quite expensive considering it is outside CBD, and has not been renovated for 20+ years

2026-07-15 • via Nuitee
K
Kee Choy • solo_traveller • sg
6
Pros:

Ok

Cons:

Ok

2026-07-12 • via Nuitee
K
Kevin Chun-Hsien • couple • tw
7
2026-07-07 • via Nuitee
M
Mohd Zuleddykha • solo_traveller • my
7
2026-06-28 • via Nuitee
M
Mahmood • solo_traveller • sg
6
2026-06-26 • via Nuitee
C
Chrys • couple • lk
6
2026-06-04 • via Nuitee
N
Norin Zarina • solo_traveller • sg
8
2026-06-01 • via Nuitee
L
Les Acuna • solo_traveller • ph
7
Very Good Location for Academic Guests in NUS
Pros:

The Location is good. Perfect for my studies in NUS.

Cons:

The shower is not separated. Makes the toilet seat wet.

2026-05-29 • via Nuitee
R
Roos • extended_group • nl
7
2026-05-23 • via Nuitee
V
Veni • couple • sg
8
2026-05-21 • via Nuitee
K
Karen • solo_traveller • ph
7
2026-05-04 • via Nuitee
J
JUNAIDAH • solo_traveller • sg
8
2026-04-15 • via Nuitee
F
Fidel • couple • au
4
2026-04-14 • via Nuitee
V
Vita Tama • family_with_children • sg
7
2026-03-26 • via Nuitee
J
JUNAIDAH • family_with_children • sg
10
No regard to stay in this hotel...
Pros:

Clean n the smell so awesome

Cons:

Nil

2026-03-23 • via Nuitee
K
Kerry • couple • my
10
2026-03-07 • via Nuitee