Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Spacious rooms
Helpful staff
Cons:
Unfriendly staff
Parking issues
Breakfast not worth the price
Air conditioning issues

Categories

Cleanliness
8.05
Rooms were clean and maintained but minor issues reported.
Service
8.55
Helpful staff, though some staff were noted to be unfriendly.
Location
9.05
Great location near the beach, airport, and shopping mall.
Room Quality
8.05
Spacious and comfortable rooms, but with notable issues like non-functioning air conditioning.
Amenities
8.05
Good amenities like a rooftop pool, but some amenities like parking could be addressed.
Value for Money
8.05
Overall a decent value, considering the pros and cons mentioned.
Food and Beverage
7.55
Breakfast not well rated, options not considered worth the price.
Overall Experience
8.25
A generally good stay with a mix of positives and negatives, meeting expectations for family vacations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:52

Property Description

Modern Rooms with Amenities
Enjoy comfortable rooms with parquet flooring, flat-screen TV, and en suite bathroom with free toiletries. Some rooms even have a bathtub and washing machine.

Dining Options and Rooftop Infinity Pool
Indulge in daily buffet breakfast at Amuse Cafe or sip drinks at Cielo Bar. Take a dip in the rooftop infinity pool while enjoying panoramic views of Kota Kinabalu.

Convenient Services and Location
Benefit from 24-hour reception assistance, free WiFi, luggage storage, and daily housekeeping. Explore nearby attractions like Tanjung Aru Beach and Kinabalu Golf Course.

Book now to experience a relaxing stay at C'haya Hotel with modern amenities and convenient services.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

8.2
Based on 2380 reviews
Cleanliness: 8.05
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 8.25
J
Juan • solo_traveller • co
7
2026-08-22 • via Nuitee
W
Wong • family_with_children • my
5
Pros:

Location

Cons:

Dusty

2026-08-22 • via Nuitee
B
Boon • solo_traveller • my
10
Pros:

All

2026-08-21 • via Nuitee
P
Pattranit • solo_traveller • my
8
2026-08-21 • via Nuitee
T
Toshihiko • solo_traveller • jp
10
北ボルネオ鉄道へ乗るための宿泊。
Pros:

屋上プールは楽しかった。

Cons:

デポジットにカードが使えず現金が必要だった。

2026-08-21 • via Nuitee
Y
Yuong Kok • solo_traveller • my
10
2026-08-20 • via Nuitee
J
Jacques • couple • fr
7
Juste pour une nuit entre deux avions, suffisant
Pros:

Proche aéroport

Cons:

Un peu vétuste

2026-08-20 • via Nuitee
C
Cosmas • couple • my
6
2026-08-19 • via Nuitee
V
Vincenzo • solo_traveller • ch
8
2026-08-19 • via Nuitee
Y
Yahya • family_with_children • my
1
Cons:

The AC in the room no 503 automatically off every 2 hours. My question is how can you sleep and awake every 2 hours.? I rang the reception and the staff asked me to open up the electrical box to swith it off for few minutes before turn it on again.. My question again am I technician of hotel or guests who paid the room? Don't give such an excuse of having power off because that's non sense.. Overall it's a nightmare stay in this hotel

2026-08-18 • via Nuitee
P
Phillip • solo_traveller • gb
4
Pros:

Staff were lovely and got me a really early check-in as soon as they could.

Cons:

Internet was dreadful - slow and so unstable as to be unusable most of the time.

2026-08-18 • via Nuitee
R
Rina • solo_traveller • my
10
Pros:

Semua tentang chaya

Cons:

None

2026-08-18 • via Nuitee
H
hadizah • solo_traveller • my
8
Pros:

The room- value for money

Cons:

No tv channel

2026-08-17 • via Nuitee
D
Darwin • solo_traveller • my
1
Pros:

No one

Cons:

Hard to contact the management. No respond given for enquiry. Not recomanded

2026-08-17 • via Nuitee
A
Azri Bin • couple • my
10
2026-08-17 • via Nuitee
N
Nurul • solo_traveller • bn
8
Pros:

view

Cons:

50/50 service, and the bed.. i choose twin bed but i get 2 single bed

2026-08-17 • via Nuitee
A
Antonio Jose • extended_group • es
9
2026-08-16 • via Nuitee
M
Marta • solo_traveller • es
8
Pros:

La limpieza de la habitación y del baño, la piscina y la amabilidad del personal. La cercanía a la playa, se puede llegar andando en 15 minutos

Cons:

El ruido del aparato del aire acondicionado de la habitación de al lado (el nuestro estaba apagado) que estaba instalado junto con el nuestro en la fachada entre las dos habitaciones y sonaba muchisimo.

2026-08-16 • via Nuitee
N
Ninie • solo_traveller • my
10
Pros:

Semua saya suka. Hotel cantik, bilik cantik. Pias berendam dalam bath tub. Will repeat again soon hehe

Cons:

No

2026-08-16 • via Nuitee
H
HAMIDAH • solo_traveller • my
10
2026-08-15 • via Nuitee