The Imperial Hotel

Hotels
7.8 (319 reviews)
No.1, Jalan Syed Abdul Hamid Sagaff , Kluang , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Spacious room
Cons:
Poor soundproofing
Cleanliness issues

Categories

Cleanliness
7
Some cleanliness issues mentioned, such as broken toilet roll and stains.
Service
8
Service standard is acceptable for the rating.
Location
9
Positive mentions about the location being convenient and near various amenities.
Room Quality
7.5
Rooms are described as spacious, but some had issues like no view or soft beds.
Amenities
7.5
Standard amenities, some minor issues observed.
Value for Money
8
Value seems acceptable given the location and size of the room.
Food and Beverage
7.5
No specific mentions, but general convenience for food access is highlighted.
Overall Experience
7.9
Overall moderate experience with mixed reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 20:12

Property Description

Convenient Location: Situated just 36km from University of Tun Hussein Onn Malaysia, The Imperial Hotel offers ease of access.
Family-Friendly Accommodation: With spacious family rooms available, this 3-star hotel is perfect for your next family getaway.
Modern Amenities: Enjoy the comfort of air conditioning, free WiFi, and flat-screen TVs in every room, along with a 24-hour front desk for all your needs.

Book your stay at The Imperial Hotel now and experience a perfect blend of comfort and convenience during your visit to Kluang, Johor.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that The Imperial Hotel will collect a refundable deposit upon booking. The hotel will contact the guests directly with collection methods.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.8
Based on 319 reviews
Cleanliness: 7
Service: 8
Location: 9
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 7.9
F
Faizah • family_with_children • my
7
2026-06-15 • via Nuitee
D
Dyana • family_with_children • my
7
2026-06-14 • via Nuitee
E
E'kie • family_with_children • sg
7
Overall okay.
Pros:

The location is good. Easy access to a few food establishments around the town.

Cons:

The room - deluxe king - is a little small. There were mould at the doorframe. TV remote not working well, can't change channel. It would be good if there's a bedside panel for control of lighting of the room.

2026-06-14 • via Nuitee
M
Mat Razali • couple • my
7
Pros:

The location is within the town

Cons:

There are no private parking and the hotel parking is just not enough

2026-06-14 • via Nuitee
S
SHASHI • solo_traveller • my
5
2026-06-07 • via Nuitee
S
Shahul Hameed • couple • sg
7
We have moved to a better room with same price using Agoda
Pros:

The hotel is located in central area and many locations are easy to reach.

Cons:

The price that I got from Booking.com is more than what the hotel is offering.

2026-06-03 • via Nuitee
I
Ismail • family_with_children • my
8
2026-06-02 • via Nuitee
H
Hannah Siew Lay • solo_traveller • sg
7
Pros:

It's location.

Cons:

The hotel is old and not clean.
Do not have two single beds.

2026-05-27 • via Nuitee
N
Nur-Nadhirah • solo_traveller • my
10
Pros:

Easy to access to restaurant & convenience store

2026-05-27 • via Nuitee
G
Geok Choo • couple • sg
9
2026-05-14 • via Nuitee
S
Shahrulshah • couple • my
3
2026-05-03 • via Nuitee
V
Valley • solo_traveller • my
1
Terrible experience.
Pros:

Terrible front desk service. Not friendly At all.

Cons:

Just because of the deposit of rm50,force customer to pay Only by cash！！！ No cash No Talk. Why can't just pay by credit card or touch n go？ Now is already ALPHA generation please！

2026-04-19 • via Nuitee
H
Habibah • couple • my
1
the staff also bad
Pros:

everything bad

Cons:

no parking and room no aircon

2026-04-19 • via Nuitee
T
Tsujimura • solo_traveller • jp
9
2026-04-13 • via Nuitee
L
lokman • family_with_children • my
7
2026-04-12 • via Nuitee
A
aiwen • couple • my
8
2026-04-03 • via Nuitee
S
Sook Fern • couple • my
8
2026-03-18 • via Nuitee
M
Maznah • family_with_children • my
7
2026-03-17 • via Nuitee
K
Kangqi • family_with_children • sg
10
2026-03-14 • via Nuitee
L
Lilian • family_with_children • my
4
Bad sound proof, location is good only. Won't stay anymore.
Pros:

Location and the water flow is strong

Cons:

Very bad sound proof, can hear people talking, closing door, water flow at bathroom. And the bed is soft.

2025-10-02 • via Nuitee