DIAMOND INN & SUITES

Hotels
5.5 (257 reviews)
1600 Robinhood Road , Richmond , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Cons:
Dirty rooms
Bad service
Safety concerns

Categories

Cleanliness
3.5
Multiple reviews mention dirty rooms and unclean facilities.
Service
6.5
Customer service was mentioned negatively, particularly with a disrespectful front desk.
Location
7.5
Positive mentions for nearby amenities and location convenience.
Room Quality
4
Issues with bugs, old facilities, and damaged items in the room.
Amenities
5.5
Limited amenities mentioned; some good reviews about the breakfast.
Value for Money
4.5
General sentiment suggests overpriced for quality once evident issues are noted.
Food and Beverage
8
Positive comments regarding breakfast but concerns about dining options.
Overall Experience
4.5
Mixed experiences with safety issues and overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:18

Property Description

Convenient Location
Located just a short distance from Greater Richmond Convention Centre and Virginia Commonwealth University School of the Arts, DIAMOND INN & SUITES offers a prime location for both business and leisure travelers.

Modern Amenities
Enjoy modern amenities such as free WiFi, a flat-screen TV, air conditioning, and a 24-hour front desk at our 2-star hotel. Whether you're here for work or relaxation, we have everything you need for a comfortable stay.

Explore Nearby Attractions
With the Museum of Confederacy and University Stadium just a few kilometers away, there's plenty to explore near DIAMOND INN & SUITES. Take advantage of our free private parking and car hire services to make the most of your visit.

Book your stay at DIAMOND INN & SUITES now for a memorable experience in Richmond!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

5.5
Based on 257 reviews
Cleanliness: 3.5
Service: 6.5
Location: 7.5
Room Quality: 4
Amenities: 5.5
Value for Money: 4.5
Food and Beverage: 8
Overall Experience: 4.5
I
Ilesanmi • solo_traveller • us
10
Pros:

Custormer service

Cons:

None

2026-09-16 • via Nuitee
F
Frazier • couple • us
3
2026-09-14 • via Nuitee
S
Stacy • solo_traveller • us
8
2026-09-10 • via Nuitee
V
Vincent • couple • us
1
2026-09-06 • via Nuitee
A
Alvin • couple • us
6
2026-09-05 • via Nuitee
M
Muhammad • solo_traveller • gb
1
Pros:

This property is permanently closed

2026-09-04 • via Nuitee
M
Mohamad Shabir • couple • us
9
2026-08-31 • via Nuitee
S
Sean • couple • us
4
Cheap, for an overnight stay - do not expect ANY TV service.
Pros:

I requested for new batteries for the TV remote. The Night Desk clerk, well, didn’t believe me and wanted to check it out for himself. I followed him to the room. The TV remote didn’t work. We went back to the Office, he changed the batteries in the remote. I returned to the room, the remote didn’t work. I returned to the Office, complained it’s still not working. He changed my room to the one next door.

Cons:

The nightmare continued. The next rooms remote didn’t work either. OBVIOUSLY they hadn’t paid their network provider.

Having been subjected to a disrespectful attitude by the Night Office Clerk - and I use that term just as derogatory as he treated me - then the next rooms remote didn’t work either…

This wasn’t my first time at this property, it was my third. And with the disrespectful attitude, changing room - same results.

2026-08-26 • via Nuitee
K
Katrina • solo_traveller • us
10
2026-08-23 • via Nuitee
K
Kapree • solo_traveller • us
1
I would never go back here or suggest it and I honestly want a refund
Pros:

I was serviced quickly

Cons:

-I didn't even get what I reserved (double bed)
-The room smelled like cigarette smoke
-The blankets were ashed with cigarettes and had holes in them (ew)
-The room was not cleaned prior to me coming (cigarette ash on the toilet seat, the shower curtains had some type of residue that honestly looked like fecal
-There were baby roaches in the bathroom
-The walls were super thin so I could hear everything coming from the next room
-The decor is unappealing and dated and it didn't look like a hotel I felt like I was in the hood and I was uncomfortable honestly

2026-08-16 • via Nuitee
A
Alicia • extended_group • us
7
Good decent stay for the price room was clean I was scared by the reviews and shower only got warm
Pros:

I was visiting for a pageant rooms were clean and guy at front was nice very pleased

Cons:

The air conditioner button was broke so I had to take a pen to push it

2026-08-11 • via Nuitee
T
Taron • solo_traveller • us
1
this place was a 0 and would not recommend this to nobody
Pros:

there was nothing welcoming about this hotel. the stuff was very rude and they had people staying outside in the heat to check them in when some of use just traveled from the bus stations down the street.

Cons:

the stuff was rude and races and there hotel was very dirty and then people was up playing there music and when you called to the front desk to tell them they never answered the phone

2026-08-05 • via Nuitee
L
Lisa • solo_traveller • us
1
Pros:

The pool was clean

Cons:

The staff and the ROACHES

2026-07-25 • via Nuitee
W
Winder • solo_traveller • us
10
2026-07-22 • via Nuitee
M
Maaliyah • couple • us
6
2026-07-20 • via Nuitee
A
Alexa • solo_traveller • pe
1
2026-03-22 • via Nuitee
C
Carlos • solo_traveller • us
1
2026-03-17 • via Nuitee
S
Stephen • solo_traveller • us
5
Pros:

It was a good value

2026-03-08 • via Nuitee
S
Stefanie • solo_traveller • us
4
It was quiet and comfy
Pros:

Well it was quiet and the room was just what you need. Comfortable clean. I just stopped in for a nap from long drive.

Cons:

Parking wasn't the best. But that was 22 people staying in the wrong spot from the room.

2026-02-09 • via Nuitee
B
Barbara • solo_traveller • us
1
Awful
Pros:

Nothing

Cons:

No heat when we got to the room. Took forever to warm it up. Room was in dire need for renovations

2026-01-29 • via Nuitee