Tokyu Stay Shinjuku

Hotels
8.6 (2598 reviews)
Shinjuku-ku,Shinjuku 3-7-1 , Tokyo , JP
+81 3-3353-0109

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Lift / Elevator
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Review Highlights

Pros:
Excellent central location near train/metro stations
Friendly, helpful staff who go above and beyond
In-room washer/dryer and convenient laundry facilities
Unique record player and vinyl collection in rooms
Good breakfast and renovated, nicely decorated rooms
Cons:
Rooms are very small and can be cramped with luggage
Limited breakfast variety and few gluten-free options
Occasional housekeeping/cleaning shortcomings on longer stays
Perceived high cost for the small room sizes

Categories

Cleanliness
8.3
Generally reported as very clean by multiple guests, though one review noted disappointing housekeeping for multi-night stays (floors/bathroom not always cleaned thoroughly).
Service
9.7
Staff repeatedly described as friendly, helpful and going above and beyond, with specific callouts for reliable services (luggage shipping) and attentive assistance.
Location
9.5
Excellent, very central and close to multiple train/metro lines and a park; guests consistently praised convenience for exploring Tokyo.
Room Quality
6.8
Rooms are newly renovated and comfortable in finish, but frequently described as very small and cramped with limited space for luggage—this was the most common negative point.
Amenities
9.5
Strong amenities noted: in-room washer/dryer, turntable and vinyl collection, evening bar/snack options and convenient services (luggage shipping, in-room laundry).
Value for Money
8
Good services and amenities add value, but several guests felt price was high relative to the very small room sizes, reducing perceived value for some.
Food and Beverage
8
Breakfast generally described as good, but reviewers noted limited variety of Japanese breakfast items and a lack of options for guests with gluten allergy.
Overall Experience
9
Overall stays were very positive due to location, staff and unique touches (record player, in-room laundry), though cramped room sizes and occasional housekeeping issues slightly detracted from some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Modern and Convenient Accommodation
Tokyu Stay Shinjuku, opened in May 2015, offers a modern stay in the heart of lively Shinjuku. Just steps away from the subway station, the hotel provides free WiFi and 24-hour front desk services with luggage storage.

Comfortable and Well-Equipped Rooms
The rooms at Tokyu Stay Shinjuku are furnished with white and light-wood decor, featuring amenities like a flat-screen TV, fridge, and electric kettle. Some rooms even come with a microwave and air purifier/humidifier for added convenience.

Complimentary Services and Nearby Attractions
Guests can enjoy free rental services including a washing machine, tumble dryer, and more. With a variety of dining options nearby and attractions like Shinjuku Gyoen Park within walking distance, there's plenty to explore during your stay. Book now for a memorable experience!

Important information:

The full amount of the reservation must be paid at check-in.

When booking for 10 people or more, different policies and additional supplements may apply. Please contact the property directly for more details.

Early check-in before 15:00 can be requested at an additional charge (subject to availability).

Extra charges apply for late check-out.

For guests staying 6 nights or less, cleaning staff do not clean rooms but they change towels and collect trash. Please sign up cleaning magnet outside of room door by 11am in the morning. For guests staying 7 nights or more, rooms are cleaned once a week only in addition to the cleaning services same as guests who stay 6 nights or less.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYO

Location

Guest Reviews

8.6
Based on 2598 reviews
Cleanliness: 8.3
Service: 9.7
Location: 9.5
Room Quality: 6.8
Amenities: 9.5
Value for Money: 8
Food and Beverage: 8
Overall Experience: 9
J
Jade • couple • au
10
2026-10-31 • via Nuitee
Y
Yvonne • couple • gb
9
Pros:

Clean and nicely decorated room.

Cons:

Very small but typical for Tokyo

2026-10-30 • via Nuitee
C
CHU-MAO • couple • tw
8
2026-10-30 • via Nuitee
E
Elisabeth • couple • de
10
Es war ein wunderbarer Aufenthalt
Pros:

Einfach Alles hat uns gefallen!!!

2026-10-30 • via Nuitee
R
Reinhold • couple • de
9
Loved the record shop concept, trust in people to treat LPs with respect
Pros:

We loved the record collection, the turntable in the room and the concept. Very central location to discover Tokyo, beautiful park nearby in walking distance. Sending the suitcase with airporter is a very convenient and reliable service. Laundry and dryer in room very useful.

Cons:

The range of japanese breakfast items was very limited.

2026-10-29 • via Nuitee
Z
ZOHAR • solo_traveller • il
9
2026-10-29 • via Nuitee
D
David • couple • us
4
Cons:

Excellent location, but our room (queen room) was so small that there was literally no room for luggage (which all travelers have). One person has to crawl over the bed to in / out of it.

2026-10-29 • via Nuitee
D
Doug • couple • ca
8
Nice hotel but room was far to small
Pros:

Great breakfast , everything was excellent except the room size.

Cons:

The room was so small that we couldn’t get out of bed without tripping over our luggage … they have a washing machine in the room they should turn into a closet…and the cost was high for the size of the room … I would look elsewhere if you are getting one of the small rooms

2026-10-28 • via Nuitee
J
Jessica • couple • gb
6
Great location, small room but easy to get to. Staff were friendly and helpful.
Pros:

Good location, quiet overnight.

Cons:

Hotel room was small and quite cramped- limited space to out bags but a lot of hallway space

2026-10-28 • via Nuitee
L
L • couple • ca
9
Great
Pros:

In room laundry was so convenient to have! Staff were friendly and helpful. Breakfast had a decent amount of options

2026-10-28 • via Nuitee
P
paul • couple • gb
8
Fabulous staff, hotel with nice extra touches.
Pros:

Location was good, very clean, like the bar in the evening to have a drink and a snack. Breakfast was great. A big shoutout to the lovey staff who went over and above to be helpful. They really made the stay great .

Cons:

Room was alittle bit smaller than we are used to but it didn’t make our stay any less enjoyable

2026-10-27 • via Nuitee
M
maria • couple • es
10
Perfecto para visitar Tokyo
Pros:

Está recién reformado, muy amplio y cómodo. Lavadora con secadora en la habitación. Se pueden dejar abiertas varias maletas y no estorbarse. Tienes al lado la entrada a varias líneas de metro y la estación de tren muy cerca. El barrio tiene muchos bares alrededor para cenar genial.

Cons:

Nada

2026-10-27 • via Nuitee
K
Ke • couple • cn
3
性价比不符
Cons:

第二次入住这家酒店，早餐服务出现差距，与星级酒店不符，不会再去入住了。

2026-10-26 • via Nuitee
J
Julie • solo_traveller • us
9
Nicely refurbed hotel in a Great location but room was tiny for what we paida
Pros:

Great location for exploring Shinjuku. And close to stations
Comfy beds
Good breakfast
Nicely renovated room
Washing machine was a nice bonus

Cons:

Room was tiny !
No breakfast options for guest with gluten allergy

2026-10-25 • via Nuitee
V
Vincent • couple • au
7
Pros:

The hotel is located in a very busy, touristy area, just a few steps from a train station, making it convenient for exploring the city. If you enjoy listening to music, you may appreciate the record player and selection of vinyl records provided in the room.

Cons:

Unfortunately, the rooms are extremely small and cluttered with unnecessary furniture, leaving very little space to move around. To access the bed, we had to move a small round table and stool out of the way.

Housekeeping was disappointing. Although the rubbish bins were emptied and towels changed daily, the room was not properly cleaned. For guests staying several nights, we would expect more thorough daily cleaning, including cleaning the floors and bathroom and maintaining an overall level of cleanliness.

While the location is convenient and the record player is a nice touch, the cramped rooms and inadequate housekeeping detracted from our overall

2026-10-24 • via Nuitee
K
Kayla • couple • us
10
2026-10-23 • via Nuitee
L
Loriane • family_with_children • fr
10
Excellent emplacement, récemment rénové, grande chambre familiale
Pros:

Excellent emplacement, grande chambre familiale d’angle avec lave linge, petit déjeuner parfait, staff très agréable et aidant, hôtel sous le signe de la musique ce qui donne du charme, snacks et boissons à disposition l’après midi, café à disposition à toute heure.

Cons:

Rien, tout était parfait

2026-10-22 • via Nuitee
M
Maythini • family_with_children • my
10
2026-10-22 • via Nuitee
L
Laurelle • couple • au
10
2026-10-20 • via Nuitee
T
Thomas • couple • dk
10
Pros:

Rent og moderne med super beliggenhed

2026-10-20 • via Nuitee