Hotel San Luis Beach House By OxoHotel

Hotels
•
MS Hoteles
7.1 (200 reviews)
Sound Bay 71-27 , San Andrés , co

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Children allowed
Pets allowed

Facilities

Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Location near the beach
Friendly staff
Cons:
Poor cleanliness
Subpar room quality
Limited amenities

Categories

Cleanliness
4.1
Multiple mentions of dirty bathrooms and poorly maintained rooms.
Service
9.1
Staff were noted as welcoming and helpful despite issues.
Location
9.6
Good location near the beach with lovely surroundings.
Room Quality
5.1
Rooms described as tired, with mould, damp, and inadequate safety.
Amenities
6.1
Limited amenities, with broken equipment and maintenance issues.
Value for Money
5.6
Room quality and amenities do not justify the price.
Food and Beverage
9.1
Food options are available, including a New Year's Eve dinner.
Overall Experience
8.1
Overall dissatisfaction with severe issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:02

Property Description

Luxurious Beachfront Location

Located on San Andres Island, Hotel San Luis Beach House offers a serene escape with a stunning beachfront setting. Relax by the swimming pool surrounded by swaying palm trees, creating the perfect backdrop for your getaway.

Elegant Rooms with Ocean Views

Indulge in comfort in the air-conditioned rooms featuring flat-screen cable TVs, private balconies, and terraces overlooking the pool, ocean, or the hotel's interior. The contemporary décor, white tiled floors, and light wood furnishings create a relaxing ambiance. Enjoy the convenience of minibars in your room.

Caribbean Dining Experience

Savour Caribbean flavours at La Pergola Restaurant, where you can enjoy delicious meals in a laid-back setting adorned with wicker chairs and wooden beams. Immerse yourself in the local culinary delights during your stay.

Experience luxury and relaxation at Hotel San Luis Beach House. Book your stay now for an unforgettable beachfront retreat.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ADZ

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for COP 28,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 200 reviews
Cleanliness: 4.1
Service: 9.1
Location: 9.6
Room Quality: 5.1
Amenities: 6.1
Value for Money: 5.6
Food and Beverage: 9.1
Overall Experience: 8.1
N
Nestor • solo_traveller • co
5
Pros:

El lugar es bonito pero está abandonado

Cons:

Que me dieron una habitación que no era la que pagué

2026-05-30 • via Nuitee
J
Jason • couple • us
4
Great beach. Crap hotel
Pros:

The beach area is perfect! It’s literally a walkout onto the beach

Cons:

The facilities are in bad shape. We were swapped into another room; however, between the two rooms:

Rooms:
TV inoperable, toilet inoperable, no toilet paper, no daily service of room, no shower head, no hot water (expected), water went out one evening, beds are a bit tough, pillows (only 2 provided) are extremely thin and uncomfortable. Locks on the doors are questionable at best.

Food:
Absolutely terrible! Do not eat there! We watched the roaches walking across the counters into the cabinets during dinner the first night.

There is a great restaurant a block or two down on the left from the hotel that serves good food.

The restaurant across the street has other things but stick to the burgers or you’ll regret it.

Bar:
Drinks from the bar 🤦🏻‍♂️ just go next door to the beach bar or buy from the store across the street.

2026-05-29 • via Nuitee
M
MORENO • couple • us
1
Pros:

el pasadia la atencion de sebastian yoseli y los del restaurante

Cons:

keisha de la recepcion no tiene nada de servicio al cliente, atencion deficiente publicidad engañosa las fotos no se comparan ala realidad playa con demasiado sargazo,baños sucios

2026-05-25 • via Nuitee
V
Videos biker • solo_traveller • sv
1
Pros:

La vista

Cons:

El aire acondicionado no funciono durante la primera noche q estube y solicite en varias ocaciones hasta el siguiente dia la repararon

2026-05-21 • via Nuitee
H
Heidy Tatiana • couple • co
8
2026-05-20 • via Nuitee
Q
quintero • solo_traveller • mx
8
Pros:

Me gusto la vista al mar y la playa estaba bien cuidada. El restaurante presta un buen servicio. Y el personal muy atento.

Cons:

Mejorar el mobiliario de las habitaciones

2026-05-19 • via Nuitee
C
Carlos • family_with_children • co
6
Cómoda , falta mantenimiento , mejorar la atención del personal
Pros:

La cercanía a la playa , restaurante y piscina

Cons:

Falta mantenimiento , personal con poca buena atención algunos

2026-05-19 • via Nuitee
J
Jorge ramiro • solo_traveller • co
1
Fatal
Pros:

La comida del pasadia genial la atención del señor Justin genial, muy atento con todo la señora Elne su atención espectacular muy atenta a todo

Cons:

Empezando por la recepción kicha pésima atención al cliente todo era un no más sin embargo la otra dos Recepcionista joseti y kati , sebastian gestionando a la brevedad corren con todo los ves atendiendo en recepción hacen las áreas habitación, incluso me llamo la atención joseti estaba en habitación limpiando y al rato en recepción dándome las tallas como un hotel tan distinguido explota a sus trabajadores.

Viendo esto no quise quedarme en el hotel

Felicitaciones a kati , Justin, joseti, sebastian tienen toda la actitud corren con todo.

2026-05-18 • via Nuitee
M
Maria Isabel • solo_traveller • co
10
Pros:

La habitación muy comoda, las camas muy amplias, la piscina, la playa, el personal muy amable
El desayuno
La pasadia

Cons:

Por mejorar los canales nacionales

2026-05-16 • via Nuitee
J
Jenny • couple • co
10
Sí…Volvería
Pros:

La amabilidad del personal, la piscina y que la playa y mar están fuera del hotel con su maravillosa vista.. el desayuno también estaba rico

Cons:

El bar lo cierran muy temprano

2026-05-11 • via Nuitee
J
Jenny • couple • co
10
Sencillo pero cómodo
Pros:

La vista al mar, la piscina y la amabilidad del personal

Cons:

El bar cierra temprano

2026-05-11 • via Nuitee
A
Alicia • solo_traveller • py
10
2026-05-10 • via Nuitee
L
Leidy • solo_traveller • co
10
2026-05-05 • via Nuitee
B
Betty • solo_traveller • uy
10
2026-05-03 • via Nuitee
H
Hernández • family_with_children • co
8
2026-05-01 • via Nuitee
M
Magda • extended_group • us
8
Pros:

La cercanía con la playa

Cons:

El menú

2026-04-29 • via Nuitee
J
Jose Vicente • couple • es
1
2026-04-27 • via Nuitee
G
Gonzalez • couple • co
10
2026-04-26 • via Nuitee
J
Juan David • couple • co
1
El peor hotel
Pros:

La playa

Cons:

Las toallas rotas
No dan toallas de mano dicen que no cuenta con ese servicio
El cuarto estaba sucio
La ducha del baño estaba dañada y salía agua por el techo inundando el baño había filtración de agua en el lavamanos
El secador de pelo que nos brindaron no funcionó
La atención de algunas personas pésima
No tenía copia de llaves
El desayuno siempre el mismo en varias ocasiones la fruta en mal estado
En la carta de comida muchas cosas de lo que decía no estaba disponible
Las instalaciones estaban en un gran deterioro
No solucionaron ninguno de los problemas mencionados
Solo habían dos asoladoras para todo el hotel
No cuenta con televisión por cable solo entra un canal

2026-04-22 • via Nuitee
E
Edwin • extended_group • fr
4
2026-04-21 • via Nuitee