Smart Suites, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9 (566 reviews)
1700 Shelburne Road , Burlington , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (pet-friendly, assisted with extended stays)
Very clean rooms
Great location; good nearby restaurant
Hot breakfast included / good breakfast selection
Jacuzzi suites available
Fully equipped kitchenettes / spacious rooms
Accessible facilities
Large room sizes
Cons:
Uncomfortable / worn mattresses and bouncy beds
Some areas and decor are dated; needs updating
Undisclosed $50 pet fee reported
Breakfast area sometimes warm; breakfast called mediocre by some
Security concerns and lack of housekeeping reported by one guest
Parking taken by non-handicapped guests in one report
AC not cooling well in some rooms

Categories

Cleanliness
9.5
Multiple guests repeatedly noted rooms were very clean ('Très propre', 'clean and comfortable'); housekeeping generally praised.
Service
9.8
Staff repeatedly described as amazing, friendly and helpful (including assisting with a dog and extending stays during emergencies); strong positive service sentiment.
Location
9.3
Several mentions of a great or good location and nearby Italian restaurant; location considered a clear strength.
Room Quality
8
Rooms are spacious with kitchenettes/jacuzzi suites for some, but multiple complaints about worn mattresses, bouncy/uncomfortable beds and dated decor needing updates.
Amenities
9.2
Positive notes on jacuzzi suites, fully equipped kitchenettes, included hot breakfast and accessibility; amenities generally well-regarded though some facility areas need updating.
Value for Money
7.7
Mixed-to-negative sentiment: guests felt the stay was expensive given sleep issues and unexpected fees (e.g., $50 pet charge not disclosed), reducing perceived value.
Food and Beverage
8.5
Breakfast often described as included with a good selection by some, but others called the food mediocre and noted the breakfast area was uncomfortably warm.
Overall Experience
10
Overall very positive guest experience driven by outstanding staff, cleanliness and strong amenities (jacuzzi/kitchenette); isolated negatives (beds, fees, security/housekeeping in one report) did not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:31

Property Description

Modern Amenities
The Smart Suites, Ascend Hotel Collection in South Burlington offers free Wi-Fi in every guestroom, ensuring you stay connected throughout your stay. With a choice of rooms equipped with either a kitchenette or a full kitchen, you can enjoy the convenience of preparing your meals just the way you like.

Relaxation and Wellness
Unwind after a long day of exploring Lake Champlain at the hotel's fitness centre, hot tub, and sauna. Whether you prefer breaking a sweat or simply relaxing, these facilities cater to all your needs, ensuring a rejuvenating experience during your stay.

Convenient Location
Situated just minutes away from the Vermont Teddy Bear Factory, the University of Vermont, and the Shelburne Museum, our hotel offers easy access to some of the area's top attractions. Book your stay at the Smart Suites, Ascend Hotel Collection for a comfortable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

A $50 per night pet fee applies, with a maximum charge of $150 per stay. For long-term reservations, a flat pet fee of $300 will be applied.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BTV

Location

Guest Reviews

9
Based on 566 reviews
Cleanliness: 9.5
Service: 9.8
Location: 9.3
Room Quality: 8
Amenities: 9.2
Value for Money: 7.7
Food and Beverage: 8.5
Overall Experience: 10
R
Rejean • couple • us
10
Nice hotel and room , good location.
Pros:

Nice clean and comfortable room. Nice hotel and friendly staff

Cons:

The breakfast was limited,. Only apples as fruits.

2026-08-26 • via Nuitee
P
Pavlina T • solo_traveller • us
9
Good value for money!
Pros:

Very clean, friendly and helpfull staff

Cons:

Someone was smoking pot on our floor and we smelled it

2026-08-24 • via Nuitee
Y
Yazmin • family_with_children • us
1
Unfortunately we found roches in the kitchen a a hair in the microwave, a very strong smell from room. My kids were not
Pros:

Location was great.

Cons:

Smells very old, Roach in kitchen and hair in microwave.

2026-08-24 • via Nuitee
R
Roxana • couple • us
10
Pros:

Everything you needed at your fingertips and the staff absolutely amazing! Kudos to the administration as well. They take a card for incidentals but they don’t charge it. As opposed to most places now that take money from your card which you may get back anywhere from 2-4 weeks. It was so refreshing to see human decency again.

Cons:

Nothing that I didn’t like

2026-08-23 • via Nuitee
V
Vahid • family_with_children • ca
8
Pros:

Room amenities, location (downtown accessible by car in 15 minutes), air-conditioning unit, clean room.

Cons:

The rooms need some love. I believe it is time to replace the carpeting in the rooms as well as in the corridors.

2026-08-13 • via Nuitee
P
PHILIPPE • family_with_children • ca
7
Bien dans l'ensemble
Pros:

Le petit déjeuner était bien. Le personnel accueillant et serviable.

Cons:

RAS

2026-08-12 • via Nuitee
L
Lourdes • couple • us
5
2026-08-12 • via Nuitee
A
Annie • couple • nz
7
Great stay
Pros:

Spacious room and good breakfast

2026-08-11 • via Nuitee
M
Miguel • family_with_children • es
7
2026-08-11 • via Nuitee
H
Heather • couple • us
10
Good value for the money, but it needs some updates.
Pros:

Good location, clean hotel, friendly staff.

Cons:

The decor is outdated and the bed was not that comfortable.

2026-08-09 • via Nuitee
E
Emma • family_with_children • us
5
Satisfactory for my pitstop, wouldn’t come back
Pros:

I liked having the kitchenette and the space. The breakfast service was great and I could see the staff worked really hard.

Cons:

The whole building smells of cigarettes, I thought someone had smoked in the lobby but our room smelled like it too. The bed and pillows were not super comfortable. This hotel need a good update.

2026-08-09 • via Nuitee
A
Alicia • solo_traveller • ca
7
Pros:

Great location. Staff was very friendly and hot breakfast included!

2026-08-03 • via Nuitee
S
Stefanie • solo_traveller • us
10
Pros:

The staff was amazing and loved on my dog so much. That made the Etsy above and beyond!

2026-08-03 • via Nuitee
C
Cynthia • couple • us
8
2026-08-03 • via Nuitee
B
Brianna Finnegan • solo_traveller • us
9
2026-08-03 • via Nuitee
A
Amanda • solo_traveller • us
7
Pros:

Staff were very friendly!! Room was decent size.

Cons:

Bed wasn't super comfortable. Every little move was felt. AC didnt seem to get super cold even on lowest setting (hot days). Breakfast area was extremely warm.

2026-08-02 • via Nuitee
B
Bryan • couple • ca
8
Bien
Pros:

Service clientèle des employés

Cons:

50$ US pour amener le chien. On ne nous a jamais mentionner ces frais avant la réservations.

2026-08-02 • via Nuitee
K
Karine • couple • ca
5
Si cher pour si mal dormir. Heureusement que c’était très propre et que le personnel était super.
Pros:

Très propre avec toute les commodités voulues

Cons:

Le confort du lit. Vraiment très rebondissant, seul ça va, mais à deux ce n’est pas tolérable.

2026-08-02 • via Nuitee
J
Julius • couple • us
8
2026-07-24 • via Nuitee
J
Judy • extended_group • us
7
Pros:

It was adequate a little run down needs an update. Carpet new furniture

Cons:

Update

2026-07-23 • via Nuitee