Hotel Fenix

Hotels
8.7 (217 reviews)
4a Avenida Norte, 19 , Tapachula , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Business center
Garden
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable amenities
Clean spaces
Cons:
Issues with cleanliness
Noisy room conditions
Minor maintenance problems

Categories

Cleanliness
8.19
Some concerns about cleanliness due to reported cockroaches at night.
Service
9.16
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.2
Consistently praised for its excellent location.
Room Quality
8.15
Mentioned comfort issues related to noisy beds.
Amenities
8.68
Positive feedback on facilities like pools and gardens.
Value for Money
8.64
Overall value reflects well, despite some minor issues.
Food and Beverage
8.69
Food was appreciated with some positive comments on meals.
Overall Experience
8.86
Mixed sentiments but overall satisfactory experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:52

Property Description

Central Location
Located just 1 block from Tapachula's Central Park, Hotel Fenix offers convenience and easy access to the heart of the city.

Comfortable Rooms
Each room at Hotel Fenix features air conditioning, cable TV, a safe, and a private bathroom with toiletries, ensuring a comfortable stay for all guests.

Convenient Amenities
Guests can enjoy the convenience of a bar, restaurant, 24-hour reception, free Wi-Fi, free parking, room service, and vending machines for drinks and snacks.

Ready to experience comfort and convenience at Hotel Fenix? Book your stay now!

Important information:

The property will deny access to the reservation if the guest does not provide a photo identification that matches with the credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TAP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MXN 105.93 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 217 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.86
L
Lisa María • family_with_children • gt
6
Hotel Fenix
Pros:

La ubicación es excelente, tiene estacionamiento y las habitaciones son cómodas.

Cons:

Las televisiones no se ven bien y son pequeñitas. Había cucarachas en el baño.

2026-06-30 • via Nuitee
N
Nelson Pineda , Josue Pineda Hulse, • family_with_children • gt
10
10/10
Pros:

Excelente

Cons:

Bien

2026-06-30 • via Nuitee
L
Lisa María • family_with_children • gt
5
Estancia en Hotel fenix
Pros:

la ubicación es muy buena y el precio es accesible.

Cons:

El aire acondicionado es viejo, no enfría y hace mucho ruido. El estacionamiento es limitado, entonces nos tuvimos que levantar a las 4 am a mover el carro. En el baño había cucarachas.

2026-06-30 • via Nuitee
E
Elías • family_with_children • gt
2
2026-06-27 • via Nuitee
A
AdryGH • solo_traveller • mx
5
Pros:

La Ubicación

Cons:

No había agua caliente y salió una cucaracha por la coladera de la regadera.

2026-06-18 • via Nuitee
A
Allen • couple • us
10
2026-06-17 • via Nuitee
O
osley • solo_traveller • mx
10
2026-05-21 • via Nuitee
R
Richard • couple • us
9
Good friendly staff in at a central location. Love the restaurant and laundry service.
Pros:

The staff was awesome. Very kind and helpful.

Cons:

Mosquitos. lol

2026-05-16 • via Nuitee
D
Dtes • solo_traveller • mx
10
Pros:

Tranquilidad

2026-05-13 • via Nuitee
M
Mike • solo_traveller • gt
10
Pros:

Limpieza, Accesible al centro y con estacionamiento

2026-05-07 • via Nuitee
M
Mayra • couple • gt
10
Casa lejos de casa
Pros:

Una excelente ubicación.
El desayuno delicioso y la atención fenomenal

2026-04-30 • via Nuitee
• extended_group • gt
10
2026-04-28 • via Nuitee
O
Obed • solo_traveller • gt
7
Poner mas atención
Pros:

Muy limpio el lugar

Cons:

El aire acondicionado no enfriaba y hacia mucho ruido
La puerta de la regadera no cerraba y se mojaba todo el piso
No hubo agua caliente

2026-04-20 • via Nuitee
A
Allen • solo_traveller • us
9
2026-04-16 • via Nuitee
E
Edwin • family_with_children • gt
10
Pros:

La ubicación es excelente, la atención del personal magnífica 😉 👍

Cons:

Que el tiempo pasa rápido hajaja

2026-03-31 • via Nuitee
E
Edwin • family_with_children • gt
10
Pros:

La atención es de lo mejor, el lugar es cómodo y tranquilo todo céntrico

Cons:

Todo bien

2026-03-31 • via Nuitee
O
Obed • family_with_children • gt
10
Buen servicio
Pros:

Limpio, que nos han entregado la habitación cuando hemos llegado de madrugada

Cons:

-

2026-03-24 • via Nuitee
A
alecio • family_with_children • gt
10
2026-03-10 • via Nuitee
L
lesly • solo_traveller • gt
9
2026-03-09 • via Nuitee
M
Mike • family_with_children • gt
10
2026-03-06 • via Nuitee