Paid
Children allowed

Facilities

Fitness facilities
Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Cons:
Cleanliness issues
Slow service during busy times
Inconsistent room features

Categories

Cleanliness
7.76
Issues with shower sealing and hallway cleanliness noted in multiple reviews, affecting overall perception.
Service
9.23
Staff were described as friendly and helpful across multiple reviews.
Location
9.27
Great location close to the tube, providing convenience for guests.
Room Quality
8.72
Spacious rooms were mentioned, but some issues with room layout and shower noted.
Amenities
8.75
Good amenities including free snacks and breakfast, but some complaints about service accessibility.
Value for Money
8.71
Generally considered good value for money based on room quality and amenities.
Food and Beverage
8.26
Breakfast was praised, although evening snacks were criticized for being sparse.
Overall Experience
8.93
Overall satisfaction was notable despite some issues, reflecting positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:30

Property Description

Luxurious Accommodation and Exclusive Services

The Level at Melia White House, a historic Grade II listed property in central London, offers a unique and high-end experience. Each stylish room is equipped with modern amenities and a personalized touch, ensuring a comfortable stay.

Premium Benefits and Personalized Experiences

Guests can indulge in spa treatments in-room, personal trainer sessions, and exclusive Lounge access with complimentary breakfast and evening tapas. The hotel caters to the needs of every guest, providing a luxurious and tailored experience.

Dining Excellence and Prime Location

The on-site bar and restaurant offer a Mediterranean-influenced menu for all-day dining, complemented by a variety of beverages. Situated near Regent's Park and London Zoo, the hotel is conveniently located for both leisure and business travelers.

Experience luxury and personalized service at The Level at Melia White House - book your stay now for an unforgettable London getaway.

Important information:

Please note that the card used to make the booking has to be present upon arrival.

All day dining is served from midday to 22:30 every day.

All cots are subject to availability.

When booking 9 rooms or more, different policies and additional supplements may apply

Breakfast: Monday to Friday, 7:00 a.m. to 10:30 a.m.; Saturdays and Sundays, from 07:00 to 11:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 914 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
U
uğur • family_with_children • tr
7
Paramızın larşılığını aldık
Pros:

Girişte bizi check in yapan Türk baya personel mükemmeldi,çabuk, güleryüzlü.

Cons:

Akşam saat 19.00 dan sonra telefonla otelin hiç bir birimine ulaşmak mümkün değil, acil bir durum olsa kime bilgi vericez belli depil.

2026-08-05 • via Nuitee
K
Karen • solo_traveller • gb
10
2026-08-04 • via Nuitee
A
Agen • solo_traveller • gb
2
Pros:

The executive lounge was nice

Cons:

They did not provide and extra bed as requested and what we paid for.
Instead they put a blanket on a sofa. We assumed this was a sofa bed but it doesnt actually become a bed they expected us to use the sofa to sleep on as is. It was very small and uncomfortable. And definitely not what was advertised or what we paid for. Not even a 3 star hotel would do that.

Also whenever we asked for something like towels we had to call back 2 times as hours would go by and nothing would be sent up

Also the phone in the room wasn't working and we informed reception twice but maintenance never came.

2026-08-04 • via Nuitee
K
kiran • couple • gb
10
2026-08-03 • via Nuitee
P
Peter • solo_traveller • gb
10
Pros:

Excellent all round service and quality accommodation.

Cons:

Some music noise at night from adjoining bedroom

2026-08-03 • via Nuitee
F
Frankie • couple • gb
1
We checked out at 9pm.
Pros:

The entrance is beautiful
The lounge is great
And being checked in is a lovely experience

Cons:

The property advertises parking - there isn’t any parking. They have one space outside that you can’t have.

They have mould issues
Tech issues
Drainage problems which caused an awful egg smell.
Reception don’t answer the phone
Room service don’t answer the phone
It’s pretty on the surface…..but when I complained I was offered a downgraded room or some air freshers??? So we left.

It was a huge shame as the starting point was so lovely.

2026-08-03 • via Nuitee
T
Tanja • family_with_children • at
9
2026-08-02 • via Nuitee
G
Gil • family_with_children • br
10
2026-08-02 • via Nuitee
T
Turgay • solo_traveller • nl
8
A great central London stay….
Pros:

Fresh and open and Airy

Cons:

Too much traffic of check ins and outs ….. the lobby is non existent..!!!

Despite being a large hotel with so many rooms.

2026-08-02 • via Nuitee
H
Harish • solo_traveller • gb
8
2026-07-25 • via Nuitee
T
Tolu • family_with_children • ng
7
Quiet
Pros:

Location

Cons:

We didn’t get the room we paid for

2026-07-23 • via Nuitee
C
Clarke • solo_traveller • gb
10
A Great Hotel
Pros:

Previously I have always stayed in a suite but travelling alone I stayed in a single room and was surprised by the great size. One of the best hotels I use.

Cons:

Nothing

2026-07-20 • via Nuitee
K
Konstantinos • couple • gr
8
2026-07-20 • via Nuitee
S
Sapra • family_with_children • us
10
Lovely property. Our go to property for london
Pros:

Lovely property. Great location, service, restaurants

Cons:

Everything was on point

2026-07-19 • via Nuitee
Z
Zainab • solo_traveller • ng
9
Serene stay in the center of London
Pros:

Beautiful with excellent facilities

Cons:

No Netflix in TV so you have to chromecast and the TV channels are not international.

2026-07-19 • via Nuitee
A
Andrew B. • solo_traveller • gb
9
2026-07-17 • via Nuitee
I
Ian • extended_group • gb
7
Decent hotel but in my opinion not up to the star awarded. ratawarded
Pros:

Location, decor and facilities.

Cons:

Availability for food in evening, ordered breakfast bag to take away early morning and was not available as agreed early morning. Staff generally did not display the level of professionslism or level of service expected for the rating of the hotel.

2026-07-17 • via Nuitee
J
Jan • couple • cz
9
2026-07-13 • via Nuitee
H
Helga • family_with_children • is
9
2026-07-13 • via Nuitee
W
Wiebke • solo_traveller • de
10
2026-07-13 • via Nuitee