Children allowed

Facilities

Fitness facilities
Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Cons:
Cleanliness issues
Slow service during busy times
Inconsistent room features

Categories

Cleanliness
7.76
Issues with shower sealing and hallway cleanliness noted in multiple reviews, affecting overall perception.
Service
9.23
Staff were described as friendly and helpful across multiple reviews.
Location
9.27
Great location close to the tube, providing convenience for guests.
Room Quality
8.72
Spacious rooms were mentioned, but some issues with room layout and shower noted.
Amenities
8.75
Good amenities including free snacks and breakfast, but some complaints about service accessibility.
Value for Money
8.71
Generally considered good value for money based on room quality and amenities.
Food and Beverage
8.26
Breakfast was praised, although evening snacks were criticized for being sparse.
Overall Experience
8.93
Overall satisfaction was notable despite some issues, reflecting positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:30

Property Description

Luxurious Accommodation and Exclusive Services

The Level at Melia White House, a historic Grade II listed property in central London, offers a unique and high-end experience. Each stylish room is equipped with modern amenities and a personalized touch, ensuring a comfortable stay.

Premium Benefits and Personalized Experiences

Guests can indulge in spa treatments in-room, personal trainer sessions, and exclusive Lounge access with complimentary breakfast and evening tapas. The hotel caters to the needs of every guest, providing a luxurious and tailored experience.

Dining Excellence and Prime Location

The on-site bar and restaurant offer a Mediterranean-influenced menu for all-day dining, complemented by a variety of beverages. Situated near Regent's Park and London Zoo, the hotel is conveniently located for both leisure and business travelers.

Experience luxury and personalized service at The Level at Melia White House - book your stay now for an unforgettable London getaway.

Important information:

Please note that the card used to make the booking has to be present upon arrival.

All day dining is served from midday to 22:30 every day.

All cots are subject to availability.

When booking 9 rooms or more, different policies and additional supplements may apply

Breakfast: Monday to Friday, 7:00 a.m. to 10:30 a.m.; Saturdays and Sundays, from 07:00 to 11:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 35 per day.

Location

Guest Reviews

8.7
Based on 868 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
M
Mariana • couple • gb
10
Great hotel
Pros:

Great hotel, really helpful staff, spacious rooms, excellent food and location. Would stay again

2026-06-20 • via Nuitee
Y
yan • extended_group • cn
10
非常舒适
Pros:

色彩我非常喜欢

Cons:

通道的楼梯没有缓坡，提箱子费力

2026-06-20 • via Nuitee
D
Darrin • couple • au
10
Lovely place to stay
Pros:

Excellent breakfast with complimentary afternoon Tapas. We felt very welcomed by friendly and helpful staff. Great location near Euston station. Beds really comfortable with excellent shower and good a/c.

2026-06-20 • via Nuitee
S
Salerdram • couple • th
10
Pros:

Nice and clean

2026-06-19 • via Nuitee
S
Sinnott • solo_traveller • ie
8
Pros:

Comfortable, considerate staff and overall pleasant stay

2026-06-16 • via Nuitee
B
Bingjie • family_with_children • gb
4
not so good！
Pros:

The location is excellent, right in the city center and next to Regent’s Park. The breakfast was also varied and plentiful.

Cons:

However, the blackout situation in this hotel is extremely poor. In the first room, the bathroom light leaked directly into the bedroom, making the room bright as early as 6–7 a.m. every morning. There was also constant noise. I was traveling with my one-year-old child, and it was impossible for either of us to sleep properly. My baby’s sleep routine was completely disrupted.

We changed rooms on the second day, but the blackout issue remained. The problem was that the bedroom curtains were far too short, leaving large gaps on both sides that allowed a significant amount of light into the room.

For a four-star hotel, it is disappointing that such a basic aspect of guest comfort has been neglected. A hotel that is unwilling to invest in proper blackout curtains is unlikely to be well received by its guests.

2026-06-16 • via Nuitee
T
Tracy • couple • gb
9
Would definitely stay again and recommend.
Pros:

Lovely location .
Very clean /
Stayed at the level which gave us access to the lounge which was superb.

Cons:

When we checked in the receptionist was pleasant but just handed us the keys and no direction on where our room was I had to ask and no additional info on facilities we had to find out ourselves.
Reception i feel is an important part of your stay,first impressions so a bit disappointed at the start .

2026-06-15 • via Nuitee
M
michelle • couple • us
5
2026-06-13 • via Nuitee
J
Jerome • solo_traveller • us
9
Pros:

Just a nice place. Great happy hour

Cons:

No luggage racks in room, very limited draw space

2026-06-12 • via Nuitee
S
Sangeeta • couple • gb
10
Pros:

We had a wonderful stay at this 5-star hotel. The staff were warm, friendly, and welcoming from the moment we arrived. They went above and beyond to accommodate all of our requests, ensuring our stay was as comfortable and pleasant as possible. The attention to detail and excellent service truly made a difference. We would definitely recommend this hotel and look forward to staying again in the future.

2026-06-10 • via Nuitee
J
Jacqueline • couple • gb
9
2026-06-10 • via Nuitee
A
Angélique • couple • nl
9
Top hotel!
Pros:

Top locatie, vriendelijk personeel en fantastisch eten!

Cons:

Niets

2026-06-07 • via Nuitee
H
Helen • couple • gb
10
Excellent
Pros:

Beautiful

2026-06-05 • via Nuitee
H
Helene • couple • us
10
It was very nice
Pros:

Every thing

Cons:

Loud doors

2026-06-05 • via Nuitee
H
Henrik • family_with_children • se
10
Amazing!
2026-06-04 • via Nuitee
V
Veronique • couple • us
8
Good value and great location
Pros:

Breakfast was amazing.

Cons:

I didn’t find the decor very appealing.

2026-06-04 • via Nuitee
C
Christine • solo_traveller • fr
10
Pros:

J'ai bien aimé le concept avec le petit salon qui sert aussi au petit déjeuner qui est très copieux.
Idéalement situé, je reviendrai

Cons:

Le lit était moins top car il avait trop vécu

2026-06-03 • via Nuitee
S
Sarah • family_with_children • au
9
A very special stay.
Pros:

The hotel was perfect for my children and I. We enjoyed the lounge daily and breakfast was outstanding.

Cons:

There was nothing we did not like.

2026-06-02 • via Nuitee
S
Sameera • couple • us
8
I really like this hotel, but I also think it needs refurbishment and some upgrades
Pros:

Liked the access to the lounge, the staff were very helpful and nice, my requests were promptly taken care of, thank you

Cons:

The room and hallways were in need of refurbishment, the food at the lounge can use an upgrade, it seems they are always running out of things!! Also the sink in the bathroom is very tiny, didn't like that at all.

2026-06-02 • via Nuitee
Y
Youssef • extended_group • ma
5
Doesn't worth it's value
Pros:

Calm safe area

Cons:

The bathroom wasn't confortable for à family of 4 at all or a small suit ut was really frustrarting..the room wasn't clean enough dust my daghter rubbed her eyes all the stay we expected à beautiful room from what we see on booking but in fact it wasn't

2026-06-01 • via Nuitee