Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Good breakfast options
Friendly staff
Cons:
Rude service
Cleanliness issues
Room comfort concerns

Categories

Cleanliness
6.76
Some reviews mentioned dirty floors and unpleasant odors in the room.
Service
7.73
While many staff were friendly, there were significant issues regarding rudeness and poor handling of guest concerns.
Location
8.77
Located in the heart of the city, which many guests praised.
Room Quality
6.72
Rooms were noted to be somewhat outdated and uncomfortable.
Amenities
8.25
The pool and wellness facilities were generally appreciated.
Value for Money
7.71
Offers reasonable pricing for its central location, though some guests felt the quality did not match the price.
Food and Beverage
8.76
Breakfast was highlighted positively for its variety and quality.
Overall Experience
7.73
Guests had a mixed experience with notable positives overshadowed by service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:36

Property Description

Luxurious Spa Experience
Indulge in a serene spa experience at WINDSOR Medical Complex & SPA Hotel, located in the heart of the town centre next to the Mill Colonnade. Relax in thermal baths, enjoy massages, and rejuvenate with wraps, all within the hotel's balneotherapy facilities.

Culinary Delights
Savor delectable Czech and international cuisine at the on-site restaurant while taking in picturesque views of the Spa Colonnade and pedestrian zone. Start your day with a delightful breakfast served fresh every morning.

Convenient Amenities
Experience comfort in rooms featuring satellite TV, minibar, and cozy seating areas. Benefit from a 20% discount on Thai massages and explore nearby attractions like the Antonín Dvořák Concert Hall.

Book now to unwind and pamper yourself at WINDSOR Medical Complex & SPA Hotel!

Important information:

The spa is open from Monday to Friday from 7:00 to 15:30 and on Saturdays from 7:00 - 13:30.

Please note that only guests staying at the property for more than three nights will receive a complimentary slippers and bathrobe.

Please note that during International Film Festival Karlovy Vary the parking price is 25 EUR.

When traveling with pets, please note that an extra charge of 50€ per pet, per night applies. Please note that a maximum of 2 pets is allowed.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PRG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for € 5 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 40 per person per night when using an existing bed.
    Children from 5 years old to 17 years old stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 102 reviews
Cleanliness: 6.76
Service: 7.73
Location: 8.77
Room Quality: 6.72
Amenities: 8.25
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 7.73
P
Pierre • solo_traveller • de
8
Pros:

Das Hotel liegt mitten in der Stadt direkt an der Fußgängerzone. Das Hotelpersonal ist freundlich, was man vom Personal im SPA- Bereich nicht sagen kann, schnippisch und im Befehlston wurden wir darauf hingewiesen dass der SPA- Bereich nicht zum Hotel gehört. Das Hotel erinnert an Kaisers Zeiten, ein überdimensionierter Bau, was aber nicht stört. Das Frühstück entspricht einem 3- Sterne Haus. Wir hatten ein kleines Problem, welches aber vom Hotemanager zu unserer vollsten Zufriedenheit umgrhend gelöst wurde.👍👍👍

Cons:

Es gab nichts zu meckern.

2026-05-25 • via Nuitee
D
Dimitrij • couple • de
8
2026-05-18 • via Nuitee
A
Alexej • solo_traveller • cz
9
Pros:

Čistý pokoj, prijemna lokalita a obsluha

2026-05-18 • via Nuitee
F
fajčák • couple • cz
9
2026-05-14 • via Nuitee
A
Alona • solo_traveller • ua
10
2026-05-10 • via Nuitee
A
ali • solo_traveller • cz
8
Pros:

receptionist was extreamly helpful

2026-05-10 • via Nuitee
M
Mandy • couple • de
8
2026-05-04 • via Nuitee
A
Andrea • couple • de
8
Pros:

The indoor pool and the location. Parking was very relaxed

2026-05-04 • via Nuitee
S
Sattam • couple • kw
9
2026-04-29 • via Nuitee
K
Kim • couple • au
8
2026-04-29 • via Nuitee
D
Dávid • solo_traveller • sk
10
2026-04-20 • via Nuitee
B
Boris • solo_traveller • de
7
2026-04-16 • via Nuitee
R
Rudolf • couple • de
7
2026-03-29 • via Nuitee
A
Andrea • solo_traveller • de
10
Perfekter Ort, um sich zu entspannen und majestätisch zu fühlen.
Pros:

Tolles Gebäude und super Einrichtung. Sehr nettes Personal.

2026-03-26 • via Nuitee
C
Claudia • couple • de
8
Anfangs waren wir wegen der Parkmöglichkeiten und wegen der Saunaschließzeiten am Donnerstag enttäuscht… aber je länger
Pros:

Sehr freundlicher Service! Klein bisschen ist das ehrwürdige Haus in die Jahre gekommen.. aber alles sehr sauber!

Cons:

Leider im Moment mit dem Auto schwer zu erreichen und keine Parkmöglichkeiten in de Nähe.
Wir wussten nicht dass die Sauna am Donnerstag geschlossen ist..

2026-03-23 • via Nuitee
W
Wenzel • couple • de
6
2026-03-13 • via Nuitee
J
Jaroslav • solo_traveller • cz
10
2026-03-12 • via Nuitee
O
Oscar • family_with_children • de
10
Amazing !
Pros:

The location and the staff was at the up most In professionalism and cleanliness

Cons:

N/A

2026-03-11 • via Nuitee
K
Katharina • family_with_children • de
9
2026-03-09 • via Nuitee
T
Terezia • couple • sk
10
Pros:

Poloha vyborna, personal taktiez, parkovanie

2026-03-09 • via Nuitee