The Chapter House

Hotels
8.8 (2195 reviews)
9-13 St John's Street , Salisbury , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Luggage storage
Fishing
Safety deposit box
See all facilities

Review Highlights

Pros:
Historic, characterful building
Excellent central location near the cathedral
Friendly, helpful staff
Comfortable beds and good bathrooms
Very good / abundant breakfast
Good value for money
Cons:
No air conditioning; rooms can be quite warm (fans provided)
Some noise (street, kitchen, restaurant) for certain rooms
Occasionally small rooms (e.g., Room 11)
No formal reception in one report / awkward check-in path through restaurant
Stairs are steep/old and can be inconvenient

Categories

Cleanliness
9
Multiple reviews explicitly note good hygiene and a clean property (e.g., 'sauberes Hotel', 'hygiène'); overall cleanliness is praised.
Service
9.2
Staff repeatedly described as friendly, helpful and accommodating ('gentile e disponibile', 'personnel très gentil', 'vriendelijk personeel'); staff provided fans and luggage help when needed.
Location
9.6
Location is consistently highlighted as excellent and centrally close to the cathedral and sights ('ottima la posizione', 'emplacement', 'centrally located', 'op een paar honderd meter'); clear strong positive sentiment.
Room Quality
8
Rooms are described as characterful, comfortable beds and good bathrooms, but some negatives noted: a very small room (Room 11), rooms that can be warm, and occasional noise from street or kitchen.
Amenities
8
Amenities include breakfast, luggage storage and fans provided; however lack of air conditioning, some noise, no formal reception in one note and stairs can be awkward—mixed but acceptable.
Value for Money
9
Multiple mentions of good price-quality ratio and excellent value ('buon rapporto qualità/prezzo', 'Good price- quality ratio'); guests feel the character and service justify the cost.
Food and Beverage
8.7
Breakfast is frequently praised as rich and very good ('colazione ottima', 'reichhaltig und sehr lecker'); restaurant food (meat) noted as excellent, though the restaurant can be noisy.
Overall Experience
8.9
Strong positive overall due to historic charm, location and friendly staff; common theme is a very enjoyable stay in a characterful heritage building with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:56

Property Description

Historic Boutique Letting Rooms

Discover our 17 unique and quirky boutique letting rooms, each with its own charm and character. From spacious executive rooms to cozy family suites, all are equipped with luxurious amenities like fluffy goose down duvets, Egyptian cotton linen, and designer toiletries. Some rooms even feature original panelling and fireplaces for a touch of history.

Award-Winning Steakhouse

Indulge in a culinary experience at our renowned steakhouse, offering a variety of dry-aged cuts, succulent ribs, gourmet burgers, and a selection of poultry, fish, and vegetarian options. Join us for our famous Sunday roast and savor South African specialties like Bobotie and Durban curries paired with exquisite wines.

Cozy Bar and Courtyard

Relax in our traditional bar with a cocktail or ale beside the fireside, or unwind in our heated outdoor courtyard. Enjoy the ambiance with snuggly blankets available for your comfort. Book your stay now to experience luxury, history, and culinary delights at The Chapter House.

Important information:

Please note that due to the listing (Grade 2) of the property, the bedrooms are not adapted for wheelchair use/access.

While we do offer complimentary baby cots, we kindly ask you bring your own bed linen and sheets. Also, please note that extra beds are only available for children up to the age of sixteen.

Different policies and additional supplements may apply to group policies.

Please note that the restaurant is open until 20:00 on Sundays.

If you expect to arrive outside reception opening hours, please inform the property in advance.

PLEASE NOTE ROOF REPAIRS WILL TAKE PLACE AT THE CHAPTER HOUSE COMMENCING 1 SEPTEMBER FOR 6 WEEKS. THERE WILL BE SCAFFOLDING TO ENABLE THIS BUT THIS WILL NOT IN ANY WAY AFFECT THE BUSINESS OPERATIONALLY. WE LOOK FORWARD TO WELCOMING YOU TO OUR BEAUTIFUL HOTEL.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Guest Reviews

8.8
Based on 2195 reviews
Cleanliness: 9
Service: 9.2
Location: 9.6
Room Quality: 8
Amenities: 8
Value for Money: 9
Food and Beverage: 8.7
Overall Experience: 8.9
Z
Zara • solo_traveller • gb
6
2026-08-29 • via Nuitee
G
Gregory • couple • nz
8
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Pros:

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Cons:

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2026-08-26 • via Nuitee
S
Sarah • family_with_children • gb
8
Comfortable and attractive hotel
Pros:

Great breakfast, central location, beautiful decoration

Cons:

Decaff coffee at breakfast

2026-08-26 • via Nuitee
W
Wesley • solo_traveller • us
8
2026-08-25 • via Nuitee
M
Mariacristina • couple • it
7
2026-08-25 • via Nuitee
J
Jill • extended_group • au
7
2026-08-25 • via Nuitee
R
Robert • solo_traveller • gb
7
Pros:

It's location and history.

Cons:

Not a lot of help re the parking facilities.

2026-08-23 • via Nuitee
C
Christine • family_with_children • de
8
Charmante und eigenwillige Unterkunft, aber nicht für große (>1,85) oder eingeschränkt mobile Menschen geeignet.
Pros:

Sehr charmante Unterkunft mit geschmackvoll eingerichteten Zimmern in historischem Haus. Sehr gute Lage, nur ein Katzensprung zur Kathedrale. Öffentlicher Parkplatz ums Eck, 24h-Karten können im Pub erworben werden. Sehr gutes Pub! Gutes Frühstück.

Cons:

Es handelt sich um ein sehr altes Haus mit entsprechenden Nachteilen: sehr verwinkelt, enge Gänge, schiefe und krumme Treppen, teils sehr niedrige Decken, Teppich im Zimmer müffelt zum Teil. Ziemlich warm im Sommer, mit den Ventilatoren ging es. Kein Aufzug. Nur Filterkaffee beim Frühstück (sonst Aufpreis)

2026-08-22 • via Nuitee
C
Chiara • solo_traveller • it
9
Pros:

Hotel molto caratteristico inglese con ottima colazione

2026-08-21 • via Nuitee
A
Andrea • couple • it
9
2026-08-21 • via Nuitee
A
Andy • couple • gb
8
Great - will be back
Pros:

Location, ambience, food

Cons:

Slightly chaotic breakfast😃

2026-08-21 • via Nuitee
H
Helena • extended_group • gb
10
2026-08-21 • via Nuitee
E
Ellen • extended_group • us
10
Excellent
Pros:

Clean. Staff was very accommodating. Breakfast was excellent

2026-08-21 • via Nuitee
C
Christopher • solo_traveller • nz
8
Comfortable stay
Pros:

Very friendly staff; charming ancient building; bedroom & ensuite were good; the included cooked breakfast was very good

2026-08-20 • via Nuitee
L
Lester BUCK • solo_traveller • gb
9
Pros:

Great location and friendly staff. Breakfast and evening meal (in the on-site resteraunt was first class.

Cons:

Had a front facing bedroom which had a little traffic noise. It didn't disturb too much or too often.

It's a very old building so the floors were slightly uneven, but I thought it added to its charm.

2026-08-20 • via Nuitee
B
Berthe • couple • nl
8
2026-08-19 • via Nuitee
S
Susanne • extended_group • de
10
2026-08-18 • via Nuitee
U
Udo • solo_traveller • es
9
Pros:

El carácter de la casa. Es una antígua joya. Bien situada, muy cerca de la catedral. Desayuno buonísimo.

2026-08-18 • via Nuitee
C
Christian • couple • fr
10
Hôtel très sympa proche de la cathédrale
Pros:

Hôtel très sympa proche de la cathédrale, chambre confortable bien équipé, trés bon restaurant très animé le soir.

2026-08-17 • via Nuitee
M
Michael • couple • de
9
Pros:

Top Lage. Spannend in einem so alten Gebäude zu übernachten. Es war sehr warm, aber die überall aufgestellten Ventilatoren haben für Abkühlung gesorgt.

2026-08-17 • via Nuitee