The Chapter House

Hotels
8.8 (2195 reviews)
9-13 St John's Street , Salisbury , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Luggage storage
Fishing
Safety deposit box
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Review Highlights

Pros:
Historic, characterful building
Excellent central location near the cathedral
Friendly, helpful staff
Comfortable beds and good bathrooms
Very good / abundant breakfast
Good value for money
Cons:
No air conditioning; rooms can be quite warm (fans provided)
Some noise (street, kitchen, restaurant) for certain rooms
Occasionally small rooms (e.g., Room 11)
No formal reception in one report / awkward check-in path through restaurant
Stairs are steep/old and can be inconvenient

Categories

Cleanliness
9
Multiple reviews explicitly note good hygiene and a clean property (e.g., 'sauberes Hotel', 'hygiène'); overall cleanliness is praised.
Service
9.2
Staff repeatedly described as friendly, helpful and accommodating ('gentile e disponibile', 'personnel très gentil', 'vriendelijk personeel'); staff provided fans and luggage help when needed.
Location
9.6
Location is consistently highlighted as excellent and centrally close to the cathedral and sights ('ottima la posizione', 'emplacement', 'centrally located', 'op een paar honderd meter'); clear strong positive sentiment.
Room Quality
8
Rooms are described as characterful, comfortable beds and good bathrooms, but some negatives noted: a very small room (Room 11), rooms that can be warm, and occasional noise from street or kitchen.
Amenities
8
Amenities include breakfast, luggage storage and fans provided; however lack of air conditioning, some noise, no formal reception in one note and stairs can be awkward—mixed but acceptable.
Value for Money
9
Multiple mentions of good price-quality ratio and excellent value ('buon rapporto qualità/prezzo', 'Good price- quality ratio'); guests feel the character and service justify the cost.
Food and Beverage
8.7
Breakfast is frequently praised as rich and very good ('colazione ottima', 'reichhaltig und sehr lecker'); restaurant food (meat) noted as excellent, though the restaurant can be noisy.
Overall Experience
8.9
Strong positive overall due to historic charm, location and friendly staff; common theme is a very enjoyable stay in a characterful heritage building with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:56

Property Description

Historic Boutique Letting Rooms

Discover our 17 unique and quirky boutique letting rooms, each with its own charm and character. From spacious executive rooms to cozy family suites, all are equipped with luxurious amenities like fluffy goose down duvets, Egyptian cotton linen, and designer toiletries. Some rooms even feature original panelling and fireplaces for a touch of history.

Award-Winning Steakhouse

Indulge in a culinary experience at our renowned steakhouse, offering a variety of dry-aged cuts, succulent ribs, gourmet burgers, and a selection of poultry, fish, and vegetarian options. Join us for our famous Sunday roast and savor South African specialties like Bobotie and Durban curries paired with exquisite wines.

Cozy Bar and Courtyard

Relax in our traditional bar with a cocktail or ale beside the fireside, or unwind in our heated outdoor courtyard. Enjoy the ambiance with snuggly blankets available for your comfort. Book your stay now to experience luxury, history, and culinary delights at The Chapter House.

Important information:

Please note that due to the listing (Grade 2) of the property, the bedrooms are not adapted for wheelchair use/access.

While we do offer complimentary baby cots, we kindly ask you bring your own bed linen and sheets. Also, please note that extra beds are only available for children up to the age of sixteen.

Different policies and additional supplements may apply to group policies.

Please note that the restaurant is open until 20:00 on Sundays.

If you expect to arrive outside reception opening hours, please inform the property in advance.

PLEASE NOTE ROOF REPAIRS WILL TAKE PLACE AT THE CHAPTER HOUSE COMMENCING 1 SEPTEMBER FOR 6 WEEKS. THERE WILL BE SCAFFOLDING TO ENABLE THIS BUT THIS WILL NOT IN ANY WAY AFFECT THE BUSINESS OPERATIONALLY. WE LOOK FORWARD TO WELCOMING YOU TO OUR BEAUTIFUL HOTEL.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Guest Reviews

8.8
Based on 2195 reviews
Cleanliness: 9
Service: 9.2
Location: 9.6
Room Quality: 8
Amenities: 8
Value for Money: 9
Food and Beverage: 8.7
Overall Experience: 8.9
K
Kristi • couple • gb
8
Great location and great food
Pros:

Great location and super friendly staff. Also, liked the history of the building. We got a large room and the extra space was very nice. The food and drinks at the restaurant was also very good!

Cons:

The room could use some deep cleaning and basic repairs. Mostly the bathroom needs some TLC

2026-09-18 • via Nuitee
S
Stephen • couple • us
10
Wonderful staff, great restaurant, best location.
Pros:

Excellent Location

Cons:

Under construction

2026-09-17 • via Nuitee
M
Mike • extended_group • ca
10
We loved it!
Pros:

Staff was great, meals were amazing, 2 of the rooms were pretty small and maybe they should have been less expensive than the bigger room.

2026-09-16 • via Nuitee
S
Stephen • couple • us
7
Great staff and good
Pros:

Friendly staff.

Cons:

No elevator - narrow hallway -

2026-09-16 • via Nuitee
C
Christine • couple • gb
9
Lovely
Pros:

Lovely old building- very kind and helpful staff

Cons:

Upstairs rooms were very hot overnight but staff did a lot to remedy this.

2026-09-15 • via Nuitee
N
Nemqad • solo_traveller • it
9
2026-09-14 • via Nuitee
A
Alexander • couple • de
8
Pros:

Frühstück war sehr gut !

2026-09-14 • via Nuitee
J
Jana • couple • de
9
Kathedrale in unmittelbarer Nähe
Pros:

Historisches Gebäude, dass sehr liebevoll erhalten wird

2026-09-13 • via Nuitee
T
Trish • couple • au
9
We loved the Chapter House and all it had to offer and just a short stroll to the magnificent Cathedral.
Pros:

The location was perfect, a fabulous ensuite, the decor of the room and restaurant quirky and tasteful with a great busy atmosphere. The staff very helpful and humorous and an excellent breakfast with many choices.

Cons:

The scaffolding for the roof restoration was unfortunate but as they explained and apologised for, it was an unplanned repair.

2026-09-12 • via Nuitee
A
Andrew • couple • gb
10
Excellent location, great food and wine and excellent staff
Pros:

Excellent location and staff

2026-09-12 • via Nuitee
H
Hazel • couple • gb
10
2026-09-12 • via Nuitee
N
Natalia • couple • nz
10
Pros:

Amazing old building. Great location. Beautiful room. Excellent dinner downstairs. Responsive staff.

2026-09-11 • via Nuitee
M
Martina • family_with_children • at
3
unfreundliche konversation
Pros:

nicht gefallen

Cons:

aus dem supermarkt

2026-09-10 • via Nuitee
J
Jan • solo_traveller • nl
9
Karakteristiek oud typisch Engels hotel.
Pros:

De ruimte sfeervolle kamer met heerlijke bedden.

Cons:

Niets.

2026-09-10 • via Nuitee
L
Lorena • extended_group • ar
10
2026-09-09 • via Nuitee
C
craig • solo_traveller • gb
10
Best hotel i ever stayed in in a very fine city that still resembles England.
Pros:

All was exceptional.

Cons:

na

2026-09-08 • via Nuitee
T
Tom • solo_traveller • nl
8
Charming
Pros:

Charming hotel in the center of Salisbury with a great restaurant

Cons:

Cleaning could be better

2026-09-08 • via Nuitee
M
Moreno • couple • ch
8
Pros:

Posizione, ottimo ristorante

2026-09-07 • via Nuitee
K
Katalin • solo_traveller • ro
10
Pros:

The locations were perfect for me...I was surprised by the kindness of the employees and their professional attitude was to be admired....
I will get back at any time with pleasure!
Thank you...

2026-09-07 • via Nuitee
K
Katalin • solo_traveller • ro
10
Pros:

The building and the stuff,fresh breakfast (perfectly cooked eggs)professional attitude of the employees...

2026-09-07 • via Nuitee