Best Western Plus Gran Marques

Hotels
•
Best Western Plus
7.5 (196 reviews)
Paseo Tollocan No. 1046 , Toluca , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location convenience
Friendly staff
Cons:
Cleanliness issues
Old facilities

Categories

Cleanliness
5.58
Multiple negative mentions of room cleanliness and issues with dirty linens.
Service
8.55
Many reviews highlight the friendliness and attentiveness of the staff.
Location
9.09
Consistently praised for its convenient location.
Room Quality
7.04
Mention of old facilities and uncomfortable room conditions.
Amenities
7.57
Basic amenities mentioned, but some deficiencies noted (e.g., lack of suitable heating).
Value for Money
8.03
Presentations of value are mixed; some positive feedback offset by issues.
Food and Beverage
7.08
Breakfast mentioned as basic, with room for improvement.
Overall Experience
7.05
Overall experience marred by cleanliness and room quality issues, but some positives noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:18

Property Description

Luxurious Accommodations
The elegant rooms and suites at Best Western Gran Marques are fully furnished with modern amenities, ensuring a comfortable stay for all guests. From coffee and tea supplies to a kitchenette area in suites, every detail is designed to meet your needs.

Gourmet Dining Experience
Indulge in international-style dishes at the on-site restaurant or explore the variety of dining options in Toluca city centre. Whether you prefer fine dining or local eateries, there is something to satisfy every palate.

Convenient Location
Located in the heart of the fast-growing Metepec area, our hotel is just a stone's throw away from Toluca's key attractions, industrial area, and educational institutions. With easy access to the airport and major landmarks, Best Western Gran Marques is the perfect choice for business and leisure travelers alike.

Book your stay at Best Western Gran Marques now to experience luxury and convenience in Toluca!

Important information:

Free accommodations for up to two children (under 11 years old) per two paying adults in existing beds. Children must pay 50% for breakfast.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.5
Based on 196 reviews
Cleanliness: 5.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 7.08
Overall Experience: 7.05
M
Medina • solo_traveller • mx
9
Pros:

Todo

Cons:

No me han mandado mi factura

2026-07-21 • via Nuitee
G
Gasca • solo_traveller • mx
10
Pros:

Las habitación fue acojedora, siempre estaba limpia. Las camas muy cómodas, el aire acondicionado funcionando. La tv funcionaba y el Internet rápida conexión.

2026-07-21 • via Nuitee
C
César Avilés • solo_traveller • mx
7
2026-07-21 • via Nuitee
Z
Zuñiga • solo_traveller • mx
8
2026-07-07 • via Nuitee
M
Maria Concepcion • solo_traveller • mx
3
2026-06-20 • via Nuitee
H
Hector • solo_traveller • mx
10
2026-06-01 • via Nuitee
H
Hector • solo_traveller • mx
10
2026-06-01 • via Nuitee
A
ALEJANDRO RICARDO • extended_group • mx
1
PASE MENOS DE 8 HRS NADA FUCIONABA
Pros:

la ubicacion

Cons:

NO AGUA CALIENTE NO TOALLAS PROBLEMA PARA ADQUIRIR LA FACTURA FISCAL

2026-05-29 • via Nuitee
A
Alejandro • family_with_children • mx
8
Pros:

Bien ubicado.

Cons:

El estacionamiento.

2026-05-29 • via Nuitee
F
Felix • solo_traveller • mx
9
Pros:

En general todo bien

2026-05-22 • via Nuitee
V
Velazquez Castellano • couple • mx
6
2026-04-15 • via Nuitee
G
Gerhald Baretnfeld • extended_group • us
5
Pros:

The lady at front desk was really helpful. Breakfast was delicious

Cons:

No staff members for the side of the hotel, cleaning was really poor. Pillows, sheets and comforters looked old and not clean. Poor lighting at the bathroom. No vanity’s at the Barth room

2026-04-01 • via Nuitee
E
Edma • family_with_children • mx
1
Cons:

La habitación no es como las fotos publicadas

2026-03-28 • via Nuitee
G
Gustavo Daniel • family_with_children • mx
6
Pros:

La ubicación

Cons:

Los baños con una regadera incomoda y baja, con poca agua. Y una tina muy resabaladiza donde una de mis empleadas se llego a resbalar y golpear

2026-03-27 • via Nuitee
F
Felix • family_with_children • mx
8
Pros:

En general bien

Cons:

El desperdicio de agua que hay en el hotel,en el estacionamiento siempre hay fuga,además en la regadera se tira muchísima agua ya que tarda en salir agua caliente demasiado

2026-03-19 • via Nuitee
A
Ana Carmen • family_with_children • mx
6
Estancia no tan cómoda por remodelación
Pros:

La ubicación estaba en muy cerca del centro de Toluca

Cons:

Cuando llegue se notó que no tenían la habitación lista, mi reserva decía dos camas matrimoniales y al llegar me estaban dando una king, le comenté a la señorita y se tardó como 10 minutos en buscar un cuarto me dió una cama king y una individual igual no era como lo solicite, después había muchas áreas en remodelación pero eso complicaba el acceso áreas inseguras solo con conos puertas cerras y áreas complicadas para entrar al cuarto, al subir la escalera había un tapete de foami que me dijeron que no pisara pero llevaba a mi bebé cargado y era difícil andar saltando eso, además de que en la noche me quería bañar y tardó como media hora en calentarse el agua, y había que dejar la regadera y el grifo abierto, mucho desperdicio de agua, no considero que vaya relación precio calidad del hotel. Entiendo que están remodelando pero podrían acelerar los trabajos o cerrar unos días es peligroso tener huéspedes así.

2026-03-10 • via Nuitee
A
ALEJANDRO • solo_traveller • mx
4
Cons:

Cuartos viejos , malos olores, sin agua caliente ni presion , muy mala experiencia

2026-03-10 • via Nuitee
H
Hector • family_with_children • mx
9
2026-03-06 • via Nuitee
C
Carmen • family_with_children • mx
9
2026-03-05 • via Nuitee
G
García • family_with_children • mx
5
Pros:

El colchón

Cons:

No había agua para bajarle al baño. No salió agua caliente de la regadera en la mañana.

2026-03-04 • via Nuitee