Four Points by Sheraton Cancun Centro

Hotels
•
Four Points by Sheraton
8.4 (264 reviews)
Avenida Tulum, MZ1 -Lote 2 SM 12 , Cancún , mx

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Comfortable beds
Cons:
Restaurant service issues
Inadequate cleaning
Limited food options

Categories

Cleanliness
7.93
The property has been noted to require better cleaning in some bathrooms.
Service
9.4
Staff were consistently reported as friendly and attentive, although some criticisms were directed at restaurant service.
Location
9.14
Many reviews noted the central location was convenient for access to various amenities.
Room Quality
8.39
Rooms were generally comfortable, but there were mentions of outdated furniture.
Amenities
8.22
Pools and nearby restaurants were appreciated, but issues with limited channels and towels were noted.
Value for Money
8.38
While some found it overpriced for the star rating, others felt it offered decent value.
Food and Beverage
6.93
Food quality and service received mixed reviews; breakfast options were generally deemed subpar.
Overall Experience
8.8
Guests had an overall positive experience despite some complaints and issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:17

Property Description

Luxurious Stay in Cancún

Outdoor Pool and Restaurant: Enjoy a refreshing dip in the outdoor pool or indulge in delicious meals at the on-site restaurant.

Convenient Amenities: With free WiFi, air conditioning, and a coffee machine in every room, your comfort is our priority. The 24-hour front desk, bar, and meeting facilities cater to all your needs.

Ideal Location: Just 15 minutes from Cancún International Airport and close to major attractions like La Isla Shopping Mall, Four Points Cancun by Sheraton offers convenience and luxury in one place.

Book your stay now at Four Points Cancun by Sheraton for an unforgettable experience!

Important information:

An environmental fee of 25.34 MXN pesos per night, per room will be requested at the check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 264 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.14
Room Quality: 8.39
Amenities: 8.22
Value for Money: 8.38
Food and Beverage: 6.93
Overall Experience: 8.8
A
Adrian • couple • mx
3
Pool is always too dirty and with no maintenance.
Pros:

It has a good location, very close to Las Americas mall and restaurants. Also fairly close to the hotel zone.

Cons:

We selected this hotel that is in the city because it has a beautiful pool, BUT since the 1st day we went to swim to the pool and water was dirty, all green, we reported right away and the said that next day will be claeaned, but it wasn't, we reported again for second time with no results, after 7 days of our stay we didn't see any response from them, even that we reported every day in the lobby. Bottom line, we paid for a hotel that has a pool and we couldn't use it all week and hotel Didn't care about our comments. If you select this hotel just for the pool, I don't recommend it at all, don't stay here.

2026-05-14 • via Nuitee
L
Leticia • solo_traveller • mx
10
Pros:

todo el hotel esta estupendo, las instalaciones impecables

2026-05-08 • via Nuitee
G
Gökhan • couple • ch
7
2026-05-01 • via Nuitee
A
Abdurrahman • solo_traveller • ch
8
2026-04-24 • via Nuitee
P
Philipp • family_with_children • es
10
2026-04-23 • via Nuitee
O
Olena • solo_traveller • us
10
2026-04-16 • via Nuitee
R
Robert • couple • ie
8
2026-03-12 • via Nuitee
R
Rafael • couple • br
8
Good place. The breakfast could be better!
Pros:

The place was clean, and the staff was very good, people were always ready to help. The bathroom is also spacious. No complaints regarding the room.

Cons:

The breakfast could be better for the price they are charging. One example is the water: there is no free mineral water, and you have to ask for a waiter to receive a glass of water, probably from the tap.

2026-03-12 • via Nuitee
J
Johanna • solo_traveller • us
1
I had cockroaches in my room. I asked for a new room, but they ignored me and didn’t give me any other option except to
Pros:

I liked the location

Cons:

I had cockroaches in my room. I asked for a new room, but they ignored me and didn’t give me any other option except to sleep in the nasty room.

2026-02-23 • via Nuitee
C
Camila • couple • co
8
2026-01-23 • via Nuitee
J
Jorge • family_with_children • mx
8
2026-01-21 • via Nuitee
O
OSCAR • extended_group • mx
9
Pros:

En general el alojamiento estuvo perfecto, lo único que no esta bien es el servicio del restaurante, poco amable y con poca atención hacia los comensales, solicitamos un plato de fruta previo a salir del hotel y tardaron mucho, nadie atendía. Fue la única mala experiencia, el concierge y el resto del personal, siempre amable y atento.

Cons:

Servicio del restaurante.

2026-01-20 • via Nuitee
D
Daniel • family_with_children • au
8
2025-12-30 • via Nuitee
K
Kimberly • couple • ch
7
Der Kellner war spitze!!!
Pros:

Es war sehr zentral

2025-12-30 • via Nuitee
R
Robert • couple • ch
8
Pros:

Grosses Zimmer, gutes Bett

Cons:

Kein Restaurant in der Nähe, Lage nicht gut
Frühstück solala

2025-12-29 • via Nuitee
J
Joan • couple • do
9
2025-12-17 • via Nuitee
G
Gianni • couple • it
9
2025-12-13 • via Nuitee
R
Robbert • couple • nl
7
Prijs/kwaliteit was niet geweldig
Pros:

Het zwembad was leuk.

Cons:

Weinig handdoeken op badkamer, ietwat verouderde meubels, TV. Geen Sheraton-ervaring

2025-12-11 • via Nuitee
L
Lita • solo_traveller • dk
6
Affordable hotel close to everything.
Pros:

Staff was friendly and restaurant dinner staff made an effort to remember your name. Location was okay and easy to get Uber. Away from hotelzone which was nice.
Bed was good but AC could not be adjusted so was too cold sometimes and had to turn it off once in a while.
Room had a sofa chair which was very good to sit in.

Cons:

Breakfast was not super when you stay more than 2 days. At checkin I was assigned a room where somebody was sleeping and I was
asked to pay for my breakfast even if it was included. So a few admin issues

2025-11-23 • via Nuitee
R
Romina • family_with_children • us
10
Lovely
Pros:

Everything, the breakfast was delicious.

Cons:

I like everything

2025-11-23 • via Nuitee