Baccarat Hotel and Residences New York

Hotels
9.4 (423 reviews)
28 West 53rd Street , New York , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent afternoon tea
Stunning location
Cons:
Poor service consistency
Disappointing afternoon tea experience

Categories

Cleanliness
8.2
Service fell short of expectations; dead flowers on the table contributed to a lower score.
Service
10
Some issues noted, but overall service was kind and proactive, especially from staff like Blossom.
Location
10
Described as a great location, favorably reviewed.
Room Quality
9.7
Tea room is spectacular and luxurious but lacks cleanliness aspects.
Amenities
9.7
High tea was impressive, especially the tea pots and settings.
Value for Money
8.7
Expensive experience relative to the quality of afternoon tea.
Food and Beverage
9.2
Some food items were good, but others were not as expected, affecting the overall impression.
Overall Experience
9.7
Mixed feedback but overall a positive impression due to location and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:57

Property Description

Luxurious Baccarat Crystals in Every Room

Indulge in the opulence of Baccarat crystals adorning every room at the Baccarat Hotel and Residences in New York. Immerse yourself in the exquisite architecture and design details while enjoying top-notch amenities.

Elegant Rooms with Parisian Décor

Experience the epitome of luxury in rooms furnished with contemporary Parisian décor, featuring modern amenities like a flat-screen TV, plush sofa, and a spacious desk. Pamper yourself in the private bathrooms equipped with premium toiletries and a cozy bathrobe.

Exceptional Services and Amenities

Benefit from a personal host with every reservation at the 24-hour front desk. Unwind at the indoor pool, fitness centre, or the spa and wellness centre. Let the concierge assist you in exploring nearby attractions like the Museum of Modern Art and Radio City Music Hall.

Book now to elevate your stay at the Baccarat Hotel and Residences in New York!

Important information:

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match.

Please note, if guests are booking on behalf of someone else, they must contact the hotel direct to arrange for third-party billing.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 95 per day.

Location

Guest Reviews

9.4
Based on 423 reviews
Cleanliness: 8.2
Service: 10
Location: 10
Room Quality: 9.7
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.7
T
timur alperen • family_with_children • tr
10
Pros:

Bizimle ilgilenen herkes çok güler yüzlü ve yardımseverdi.

2026-05-29 • via Nuitee
L
lisa • couple • ae
10
Best hotel in NYC
Pros:

Very modern feel

Cons:

Nothing 5*

2026-05-27 • via Nuitee
A
anat • couple • il
10
ממליצה מאוד תמיד חוזרת לשם
Pros:

מקום מקסים ומהמם, אני כל פעם חוזרת אליו ונהנית מחדש, אינטימי וסופר יוקרתי.

Cons:

הכל מדהים!

2026-05-25 • via Nuitee
A
Almog • couple • us
10
2026-05-21 • via Nuitee
E
Edgard • couple • br
10
Melhor hotel da cidade
Pros:

Tudo.
Hotel
Espetacular

2026-05-20 • via Nuitee
A
Ahti • couple • ae
7
Cons:

Hotel under renovation, spa services

2026-05-02 • via Nuitee
A
abdulaziz • couple • sa
10
2026-05-01 • via Nuitee
S
Sungmi • couple • kr
9
2026-04-20 • via Nuitee
K
katrina • couple • us
10
2026-04-18 • via Nuitee
G
Glesa • couple • us
10
High end and classy
Pros:

Location and the beautiful Salon Restaurant. Definitely top notch experience of the High Tea..

Cons:

The pillows were to flat for my back.

2026-04-17 • via Nuitee
G
Glesa • solo_traveller • us
10
Pros:

The hotel is a luxury vibe. Ioved the salon restaurant. It wasn't worth every penng

Cons:

The only complaint were the pillows. I should've requested more pillows because they were extremely flat and my neck and back were sore. It was late every night I got back in the room and I did feel like 📞 the front desk....the room was nice

2026-04-16 • via Nuitee
A
Adriana • solo_traveller • br
7
Poderia ser perfeita pela estrutura e localização porém restaurante é fraco e me obrigou a comer fora todos os dias .
Pros:

Acomodação do hotel excelente , grande , confortável , excelente . Decoração linda . Staff da recepção , da portaria , da limpeza , concierge e recepção muito prestativos

Cons:

Impossível utilizar o restaurante do hotel. Para tomar um café da manhã , demorava mais de 2 horas. Parei um dia apenas para tomar um café à tarde e esperei 30 min . Desorganizado. Demorado. Precisei comer fora todos os dias inclusive no café da manhã . Restaurante deixou muito a desejar . Um dia jantamos no restaurante , após esperar mais de 1 hora nos serviram uma pasta a bolonhesa que estava metade fria e metade quente . Cardápio também não é legal. Me decepcionei com o spa . Massagem sem nenhuma técnica . Como um conceituado spa La Mer deixou tanto a desejar . Precisei fazer mensagens em outros hotéis .

2026-04-13 • via Nuitee
T
Tijana • couple • rs
10
Pros:

Very elegant, and effortlessly luxurious. It delivers that true New York glamour, but for what made my stay impeccable was service. Their whole staff team is amazing! Attentive, discreet, and always one step ahead, making everything feel perfectly taken care of. Can’t wait to be back!

2026-03-30 • via Nuitee
J
joanie • couple • us
10
2026-03-30 • via Nuitee
I
imagointraveling • Couples • Raleigh, North Carolina
10
If you’re debating between here and the St Regis, explore no more - THIS is your place.
Pros:

Will be back! Five star+ service and stunning, modern rooms with baccarat crystal accents, bar, glassware etc.

Concierge was able to confirm hard to get day of reservations - we were impressed. Butler pressed wrinkled items at arrival (no charge). Beautiful Mercedes Maybach available for local drop offs at no cost.

Gorgeous bar and salon.

If you’re debating between here and the St Regis, explore no more - THIS is your place.

2026-03-29 • via Tripadvisor
W
wdawg2026 • NONE
10
Opulent and designer
Pros:

We thoroughly enjoyed our stay, perfect location! Staff are magnificent, hotel is absolutely stunning, for a young couple it is the perfect stay, quality and luxurious throughout!

2026-03-26 • via Tripadvisor
L
Lynsey • couple • gb
10
Unreal stay
2026-03-25 • via Nuitee
R
Reece • couple • gb
2
Cons:

Hotel staff was very rude.

2026-03-25 • via Nuitee
E
eyestheticd • Couples
10
Simply perfect
Pros:

We had an amazing time at the Baccarat Hotel in Midtown. From the moment you walk in, the space feels elegant, warm, and beautifully designed without being over the top.

The service was excellent - attentive, professional, and genuinely welcoming. Our room was spacious, spotless, and full of thoughtful luxury details. The bathroom alone felt like a mini spa.

The location is perfect, steps from Fifth Avenue, MoMA, and Central Park, yet the hotel feels calm and private inside. Out trip was a refined luxury experience in NYC and Baccarat truly delivers.

2026-03-24 • via Tripadvisor
E
Echristaj1 • Solo travel • San Diego, California
10
From “Couch Day” to “I’m Moving In”: My Baccarat Awakening
Pros:

I arrived at Baccarat with one mission: hide from the world with room service and HGTV. Revolutionary, I know. My ambitions were genuinely modest—a bed, four walls, and zero human interaction. Basically the luxury hotel equivalent of going to Target in sweatpants.
Then the concierge offered a complimentary upgrade.
Here’s where everything changed. I walked through those doors into my room and had what can only be described as a spiritual experience in thread count. And let me be clear I’ve stayed at places. But this? This was different. I literally looked around and thought, “How do I transfer my mortgage here?”
Everything was immaculate in that obsessive French way that makes you feel both pampered and slightly judged for existing. The room service arrived hot and plated like it was heading to a Michelin inspector. The bathroom was basically a marble sanctuary the kind where you contemplate your entire life’s purpose while soaking. The bedding felt like I was sleeping on a cloud that had somehow become thread count 1000+.
But the glassware. The glassware. Every water glass, cocktail coupe, and juice vessel felt like holding history in your hands. It’s the kind of detail that makes you realize why other hotels exist to remind us how far we are from this.
I loved every minute. I’m already booking my next stay.
Baccarat: Because sometimes “self-care” means admitting you’ll never leave once you arrive.

2026-03-24 • via Tripadvisor