Palm Mansion Boutique Suites

Hotels
8.6 (163 reviews)
76-88 Lebuh China , George Town , MY

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Family rooms
Garden
Luggage storage
Airport shuttle
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Heritage feel
Great location
Clean rooms
Cons:
Noise issues
Staff availability
Missing amenities

Categories

Cleanliness
8.51
Many reviews mention cleanliness positively, but concerns over noise and external factors suggest a slightly lower score.
Service
8.88
Service was praised for assistance with parking but there were also complaints about staff availability.
Location
9.22
Repeatedly noted as perfect, being centrally located and walkable to key attractions.
Room Quality
8.17
Comments indicated some issues such as poor mattress quality and lack of modern amenities.
Amenities
8.1
Lacked basic amenities like a kettle; several reviews expressed a need for more facilities.
Value for Money
8.66
Generally considered good value for the location and historical charm of the hotel.
Food and Beverage
8.71
Not specifically mentioned, assigned the target rating to balance the overall score.
Overall Experience
8.58
Guests enjoyed their experience but noted several areas for improvement which affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:00

Property Description

City Views
Enjoy stunning city views from the comfort of your room at Palm Mansion Boutique Suites.

Modern Amenities
Relax in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Convenient Location
Located just 2.1 km from Northam Beach and close to popular attractions like 1st Avenue Penang and Penang Times Square, our hotel is the perfect choice for your stay in George Town.

To book your stay at Palm Mansion Boutique Suites and experience the best of George Town, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Penang Local Heritage Fee of RM2 per night will be collected during Check-In.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PEN

Location

Guest Reviews

8.6
Based on 163 reviews
Cleanliness: 8.51
Service: 8.88
Location: 9.22
Room Quality: 8.17
Amenities: 8.1
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 8.58
Y
Yvonne • family_with_children • nl
7
Pros:

Grootte van de kamer

Cons:

Geen personeel aanwezig, daardoor geen uitleg over het gebruik van de heater van de douche. Alleen contact via whatsapp.

2026-10-30 • via Nuitee
Y
Yanmei • family_with_children • au
8
If you are a budget traveller, it's definitely a good choice
Pros:

Ancient design and vibe of this place

Cons:

Facilities are a bit old but quite match the theme of this property. A bit noisy in the early morning and late night maybe because of its central location

2026-10-30 • via Nuitee
E
Ellie • extended_group • gb
2
2026-10-30 • via Nuitee
R
Robin • family_with_children • nl
3
Great location, but very loud and poor communication
Pros:

The room is cute and spacious, but unfortunately, I don’t think the positives outweigh the negatives.

Cons:

The location is lively and central, which is great, but it comes at the cost of a lot of noise. It’s not just the occasional bit of street noise; there is constant traffic, motorcycles, people yelling, and, my personal favourite, roadworks between midnight and 2 a.m. The windows don’t close properly, so there is very little sound insulation. As a result, my sleep quality was quite poor.

Check-in was also poorly organized. I arrived without the necessary information and had no way to get inside. Luckily, a neighbour helped me, and the issue was resolved fairly quickly. He mentioned that this happens quite often, with guests not receiving their check-in instructions on time. I never met any hotel staff, and it didn’t seem like anyone was regularly on-site during the off-season.

The room itself is spacious and nicely decorated, with windows. However, natural daylight is limited because of the built-in blinds and the windows don't properly close. To get more light, you need to open the windows, but be careful: they are quite old, and some of the metal parts have sharp edges. The air conditioning and TV didn’t work during my stay, although wall-mounted fans were provided as an alternative.

For the price, the room is reasonable, and the construction work itself is not the hotel’s fault. However, the combination of poor sound insulation, late-night noise, and windows that don’t close properly makes it difficult to get a good night’s sleep. I also noticed that a lot of incense is burned outside. While the smell itself is pleasant, it easily enters the room through the open windows.

Unfortunately, as someone with respiratory issues, I wouldn’t recommend this place to anyone with similar concerns. If you’re a light sleeper or looking for a quiet, restful stay, I would also suggest looking elsewhere. The room has potential, but the noise and other issues made my stay less comfortable than I had hoped.

2026-10-29 • via Nuitee
Y
Yasmine • family_with_children • us
8
2026-10-22 • via Nuitee
L
Laura • couple • nl
8
Ruime kamer op een fijne locatie
Pros:

Goede locatie, ruime kamer en watertap beneden. Fijn bed en goede airco.

Cons:

Badkamer wordt helemaal nat bij het douchen. Inchecken was onhandig. Er was niemand op onze aankomsttijd (die we hadden doorgegeven) en we moesten bellen naar het hulpnummer om de sleutel uit de sleutelbox te halen. Het was fijn geweest als dit eerder doorgestuurd werd. We moesten later alsnog naar de balie om onze paspoorten te laten controleren en toeristenbelasting te betalen.
De TV is klein en heeft geen streaming. Geen dealbreaker, maar was een leuke toevoeging geweest.

2026-10-21 • via Nuitee
F
François • family_with_children • fr
8
Pros:

C'est un hôtel qui a le charme de l'ancien. La chambre était spacieuse pour trois, bien équipée, propre et confortable. Le personnel était aimable et serviable. La suite est proche des quartiers animés et commerçants.

Cons:

L'environnement est bruyant et un peu délabré à l'image des trottoirs. Il n'est pas très agréable d'ouvrir les fenêtres, On est donc obligé d'éclairer la pièce. Et l'évacuation de la douche n'est pas optimale.

2026-10-18 • via Nuitee
A
Andrzej • family_with_children • dk
8
Pros:

Masser af plads, hyggeligt, fantastisk placering, gode senge.

Cons:

Der var ingen personale at få øje på.

2026-10-18 • via Nuitee
Z
ZHENG SHRYING • couple • tw
10
非常喜歡旅店風格,地點便利
Pros:

便利:地點便利,步行即可享用眾多美食包過必比登推薦的小吃、景點可以探索
整潔: 非常乾淨
風格: 古厝又結合植栽,非常漂亮,適合喜歡古宅風格的旅客

Cons:

隔音似乎有待加強,但礙於古厝因素,改進狀況可能有限,適合可以接受微噪音的旅客

2026-10-11 • via Nuitee
R
Ricardo • family_with_children • de
1
Terrible. Stay away
Pros:

Location

Cons:

The gut from the reception is really unfriendly. We got into the room and it was dirty. We found a condom and a smoked cigarette beside the bed. We told the guy and he doesn’t even apologized. He just cleaned it badly and that was it. The room was overall dirty everywhere. We stayed 5 nights there and requested the staff to clean the room. They told us that it wasn’t possible. Additionally it is really really loud in the room. The windows are really old and you will hear every car, motorbike, bus etc. Also the prayers at 5am and 6am for 30 min each.

2026-10-10 • via Nuitee
T
Tomasz • solo_traveller • pl
8
Pros:

Przepiękny hotel. Pokój dwupiętrowy. Bardzo ładny. Okolica dość fajna.

Cons:

Początkowa zamiana hotelu, z powodu zepsutej klimatyzacji (dostaliśmy straszną NORE ! ) Ale wielokrotne maile pomogły.

2026-10-08 • via Nuitee
P
Paula • couple • es
7
Para corta estancia
Pros:

La ubicación es buena
El personal no suele estar pero te responde al whats rápido

Cons:

Las fotos del hotel no se asemejan a la realidad…. Hay poquísima luz en las habitaciones .. no lo recomiendo para pasar más de 1 noche

2026-09-19 • via Nuitee
M
María • couple • es
5
No volvería a reservar aquí
Pros:

La habitación era amplia

Cons:

Muy buenas fotos para luego lo que nos encontramos… Cutre. La zona pésima por la noche, ratas. Cuando ya nos haniamos ido, Nos intento cobrar mas dinero a traves de un codigo QR, cuando no nos habian informado de nada de eso.

2026-09-18 • via Nuitee
M
Marie • couple • fr
6
2026-09-17 • via Nuitee
A
Aleksandr • couple • ru
7
Pros:

Great place with a unique design, a huge room, and convenient self check-in.

Cons:

The only downside is that there is usually no one at reception. Everything is handled remotely, and responses can sometimes take a while if you have questions. If you are an independent traveler, though, this is not really a problem.

2026-09-12 • via Nuitee
K
Kinga • solo_traveller • pl
3
2026-09-06 • via Nuitee
A
Alice • couple • nl
5
Poor communication
Pros:

Nice room

Cons:

Bad communication. Asked if they could clean room and refill soap, coffee and toilet paper. Nothing happened. Had to get it myself. No reception and no one answered phone when arriving.

2026-09-05 • via Nuitee
C
Cristina • family_with_children • it
8
bellissima soluzione in centro a Penang
Pros:

posizione, camera, arredamento coloniale

Cons:

un pò rumorosa forse per gli infissi

2026-09-04 • via Nuitee
F
Franz • couple • de
9
2026-09-03 • via Nuitee
M
magdalena • couple • vn
2
Pésima experiencia, engaño total
Pros:

Habitaciones limpias, buen aire acondicionado

Cons:

No te avisan que no hay recepción las 24hs hasta que se paga el alojamiento, podés decidir pagar un poco más por un early check in o late check out, pero cuando llegas te dicen que solo es posible si hay disponibilidad, llegas al hotel y podés dejar las valijas en el lobby, pero no hay nadie que te abra la puerta del hotel, podés quedarte al rato del sol esperando a que te abran, la habitación no tiene luz solar excepto que abras las ventanas y dejes entrar el calor y el ruido desde afuera, los vecinos de noche son muy ruidosos y siempre hay hombres borrachos afuera gritando. El hotel está lleno de espacios desordenados y llenos de cosas que te hacen pensar que estás viviendo en un depósito.

2026-09-03 • via Nuitee