Palm Mansion Boutique Suites

Hotels
8.6 (148 reviews)
76-88 Lebuh China , George Town , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Family rooms
Garden
Luggage storage
Airport shuttle
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Heritage feel
Great location
Clean rooms
Cons:
Noise issues
Staff availability
Missing amenities

Categories

Cleanliness
8.51
Many reviews mention cleanliness positively, but concerns over noise and external factors suggest a slightly lower score.
Service
8.88
Service was praised for assistance with parking but there were also complaints about staff availability.
Location
9.22
Repeatedly noted as perfect, being centrally located and walkable to key attractions.
Room Quality
8.17
Comments indicated some issues such as poor mattress quality and lack of modern amenities.
Amenities
8.1
Lacked basic amenities like a kettle; several reviews expressed a need for more facilities.
Value for Money
8.66
Generally considered good value for the location and historical charm of the hotel.
Food and Beverage
8.71
Not specifically mentioned, assigned the target rating to balance the overall score.
Overall Experience
8.58
Guests enjoyed their experience but noted several areas for improvement which affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:00

Property Description

City Views
Enjoy stunning city views from the comfort of your room at Palm Mansion Boutique Suites.

Modern Amenities
Relax in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Convenient Location
Located just 2.1 km from Northam Beach and close to popular attractions like 1st Avenue Penang and Penang Times Square, our hotel is the perfect choice for your stay in George Town.

To book your stay at Palm Mansion Boutique Suites and experience the best of George Town, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Penang Local Heritage Fee of RM2 per night will be collected during Check-In.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PEN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 148 reviews
Cleanliness: 8.51
Service: 8.88
Location: 9.22
Room Quality: 8.17
Amenities: 8.1
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 8.58
M
Maria del Mar • family_with_children • es
7
Cute place but not very helpful staff. Good value for money.
Pros:

The corridor was lovely and the room was big and cool.

Cons:

The room is very dark, you need the lights on all the time you’re there. The communication with the staff was very poor. They didn’t inform us how to check in or check out and didn’t not answer our questions until we were out of the property, so no too much help, but the overall stay was ok. Everything worked fine and the location is brilliant.

2026-07-03 • via Nuitee
A
Adnan • couple • sa
9
2026-06-27 • via Nuitee
F
Franz • solo_traveller • at
10
Pros:

Zimmerausstattung in einem leicht altenglischen Stil.

Cons:

Kein Frühstück.

2026-06-26 • via Nuitee
S
Sunita • extended_group • au
10
Pros:

Lovley accomodation, was clean, safe and comfortable. The bathroom was spotless and functionality. The beds were comfy, rooms was equipped with aircon and fans. Location was very good, close to food and local attractions. The staff were wonderful. I would recommend this accommodation

Cons:

N/A

2026-06-10 • via Nuitee
M
Mohammad Fatin • couple • jp
8
2026-05-27 • via Nuitee
E
Elise • couple • au
7
Charming, spacious and well positioned
Pros:

The room was lovely. Had a real heritage vibe and courtyard garden was beautiful. Everything worked well. Fresh hot and cold water were provided. Bed was comfy.

Cons:

The location is in Little India, which was great but it was a holiday weekend so there were a lot of celebrations and very noisy until early in the morning. Other nights not too bad but bring ear plugs if you’re sensitive.

2026-05-06 • via Nuitee
C
Cheryl • solo_traveller • ca
8
2026-05-02 • via Nuitee
L
Lena Rosa • solo_traveller • nl
10
2026-05-01 • via Nuitee
C
Corine • solo_traveller • fr
8
Pros:

Emplacement, le quartier

Cons:

Bruyant, manque bouilloire directement en chambre .
A rafraîchir, lavabo bouché

2026-04-27 • via Nuitee
R
Richard • solo_traveller • au
8
Pros:

A clean characterful room very centrally located and easily walkable to nearly everything you want to do in Central Georgetown

Cons:

The mattress was quite hard and it was disappointing that the TV was not more modern (ie a Smart TV)
Not the fault of the hotel per se but the booking.com app showed a checkout time across a time period whereas the hotel called us because we had not checked out already by the start of the time range.

2026-04-25 • via Nuitee
R
Richard • solo_traveller • au
7
Pros:

Very centrally located, easy to walk to most things in Central Georgetown, and a good price

Cons:

This was our second time staying at the same hotel after a short trip outside of Georgetown then back to it... The second room wasn't quite as good as the first time round, there were some minor plumbing issues in the bathroom i.e some of it was broken but still functioned

2026-04-25 • via Nuitee
E
EKATERINA • family_with_children • by
9
Хорочий чистый отель в центре Джоржтауна
Pros:

Хорошее расположение, прямо в центре Джоржтауна, в индийском квартале. Рядом автобусные остановки в любую точку Пенанга можно уехать.
Номер просторный, аккуратный, чистый.
Кондиционер, вентилятор, фен - все работало.
На ресепшене бесплатно горячая/холодная вода.

Cons:

Маловато света, если кому-то это важно.

2026-04-24 • via Nuitee
P
Philippe • family_with_children • fr
8
Pros:

bel ensemble dans le vieux Penang

Cons:

bruyant

2026-04-23 • via Nuitee
R
Rebecca • extended_group • gb
10
Loved our stay, comfortable, good value for money, great location and staff.
Pros:

We really enjoyed our stay here, the room was spacious and comfortable, the bathroom had a good shower with hot water and decent pressure and toiletries. There was tea and coffee and free hot and cold water available downstairs. We were able to check in early and then, on departure, leave our bags safely downstairs which was very much appreciated. The location meant everything was walkable with good food places nearby. Special thanks to Alamin who was helpful and friendly and really made our stay special. Thank you for looking after us Alamin!

Cons:

A small thing was the key card to get back into the building taking a bit of time to work, but this is a tiny issue.

2026-04-18 • via Nuitee
D
daniela • family_with_children • au
8
Lovely apartment full of character and charme
Pros:

The location was great . Great value for money .
Wifi connection was excellent

Cons:

It would have been good to have a kettle and a small fridge in the room.

2026-04-12 • via Nuitee
T
Thomas • solo_traveller • fr
7
Sympathique mais particulièrement bruyant.
Pros:

Très bien placé, plutôt propre et confortable. Bon accueil avec une fontaine à eau à disposition.

Cons:

Particulièrement bruyant, nous n'avons pas pu dormir correctement (pas plus d'une poignée d'heures à la fois). Nous entendions tout ce qui se passait dans la rue que ce soit la circulation, les différents travaux, les cris etc et ce toute la nuit.

Cela aurait pu n'être qu'une gêne si nous étions restés une ou deux nuit à la rigueur mais pour quatre c'était bien trop difficile d'autant plus avec un enfant.

2026-04-12 • via Nuitee
N
Nancy • extended_group • sg
7
Pros:

Great location and spacious room. Staff was very helpful too!

Cons:

We stayed here during hari raya weekend, so we did notice that the sound proofing was not the best and we could hear the celebrations on the street. I don’t envision this to be an issue in a normal week though!

2026-04-09 • via Nuitee
G
Gemma • family_with_children • ie
7
Nice location
Pros:

Location is really good, walking distance to everything. The decor and style of the room is really unique and nice. It is cool being able to stay in an old mansion in Georgetown. Overall it is worth it for the price.

Cons:

The noise from the street is very loud due to poor insulation. The room wasn't cleaned during our 4 night stay, not even fresh towels given. The towels we were given at the start had stains on them and the sheets for the bed didn't smell freshly cleaned (although they looked clean). The door to the reception is difficult to close and I saw other guests leaving it open which poses a security risk at night.

2026-04-07 • via Nuitee
J
James Alan • couple • es
8
Un apartamento muy mono en pleno corazón de Georgetown
Pros:

El apartamento es muy bonito. Su ubicación es perfecta.

Cons:

El agua de la pica se quedaba estancada. Mucho ruido de la calle a todas horas.

2026-04-01 • via Nuitee
A
Alexandre • couple • es
7
2026-03-21 • via Nuitee