ERNES Hotel Alma Bukit Mertajam

Hotels
7.2 (285 reviews)
32A, LORONG SERI ALMA, PUSAT PERNIAGAAN SERI ALMA , Bukit Mertajam , my
+60 4-548 0077

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable accommodation
Accommodating staff
Great location
Cons:
Dirty shower curtain
Stiff bed
Smelly room
Toilet door cannot be locked

Categories

Cleanliness
4.78
The bathroom shower curtain was dirty, indicating poor cleanliness.
Service
8.25
Front office staff was accommodating, reflecting good service.
Location
8.29
Location mentioned positively as a pro.
Room Quality
4.74
The bed was too stiff and the room had a bad smell.
Amenities
8.27
Standard quality for this hotel tier.
Value for Money
8.23
Standard quality for this hotel tier.
Food and Beverage
8.28
Standard quality for this hotel tier.
Overall Experience
6.75
Average experience due to significant issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 12:22

Property Description

Convenient Location
E Red Hotel Alma Cosmo is conveniently located near major attractions like Penang Bridge and Sunway Carnival Mall, making it an ideal choice for travelers looking to explore the area.

Comfortable Accommodation
Guests can enjoy air-conditioned rooms equipped with modern amenities such as a flat-screen TV, minibar, and a private bathroom, ensuring a comfortable stay throughout their visit.

Exceptional Service
With a 24-hour front desk and attentive staff, guests can expect exceptional service and assistance throughout their stay at E Red Hotel Alma Cosmo.

Book now to experience a convenient and comfortable stay at E Red Hotel Alma Cosmo.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

7.2
Based on 285 reviews
Cleanliness: 4.78
Service: 8.25
Location: 8.29
Room Quality: 4.74
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 6.75
S
Shamini Shradha • solo_traveller • my
10
2026-08-10 • via Nuitee
S
Sufri • solo_traveller • my
6
2026-07-22 • via Nuitee
F
Firdaus Hashim • solo_traveller • my
9
2026-06-24 • via Nuitee
K
Khairil • couple • my
10
2026-06-03 • via Nuitee
H
Hazrin Salim • solo_traveller • my
9
Pros:

All ok

Cons:

Location.

2026-05-30 • via Nuitee
N
Nurrasya • couple • my
9
2026-05-03 • via Nuitee
K
Khairil • couple • my
10
2026-05-01 • via Nuitee
M
Muhammad • solo_traveller • my
8
2026-04-26 • via Nuitee
L
Loh • family_with_children • my
9
Pros:

Very comfortable

2026-04-02 • via Nuitee
S
Selvan • family_with_children • my
9
2026-03-26 • via Nuitee
P
Princess Pouja • family_with_children • my
9
2026-03-20 • via Nuitee
A
Ai Chin • extended_group • my
4
2026-03-11 • via Nuitee
D
Dr.Edwin • extended_group • my
8
Pros:

Very pleasant welcoming and easy check in.

Cons:

Airconds not cold and a bit of hose pair changing will make the hotel level up.

2026-03-06 • via Nuitee
A
Alvin • family_with_children • my
7
2026-02-27 • via Nuitee
L
Logaswary • family_with_children • my
10
2026-02-22 • via Nuitee
F
Firdaus • couple • my
10
2026-02-13 • via Nuitee
C
Christiana • family_with_children • my
6
Cons:

Bathroom facilities were lacking a place to place personal soap etc (no shelf in shower)
No place to hang extra clothing

A long mirror in the room would be good

2026-01-26 • via Nuitee
W
Wei Lin • family_with_children • my
10
2026-01-24 • via Nuitee
K
kisho nair • family_with_children • my
7
2026-01-20 • via Nuitee
J
Jasmine • couple • us
10
2026-01-16 • via Nuitee