Alpenhotel Fleurs de Zermatt

Hotels
8.7 (3525 reviews)
Unterer Mattenweg 41 , Zermatt , ch

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Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Poor service
Unsatisfactory breakfast

Categories

Cleanliness
9.04
Generally good cleanliness, but not specifically mentioned.
Service
7.51
Service was noted as very poor in one review.
Location
9.55
Location is excellent and convenient to central areas.
Room Quality
9
Rooms are well-appointed and comfortable.
Amenities
9.03
Amenities include a spa and pool, contributing to a good stay.
Value for Money
9.19
Perceived value was good based on facility quality.
Food and Beverage
7.04
Breakfast options were considered poor in one review.
Overall Experience
9.21
Overall experience was positive despite some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:30

Property Description

Luxurious Alpine Retreat
Located in Zermatt, The Alpenhotel Fleurs de Zermatt is a haven of tranquility. The hotel, renovated in 2013, boasts a wellness area with a hot tub and sauna, perfect for relaxation.

Elegant Rooms with Stunning Views
The bright Alpine-style rooms are furnished with modern amenities like cable TV and Nespresso machines. Guests can enjoy breathtaking Matterhorn views from the south-facing rooms with balconies.

Convenient Location and Exceptional Service
With a short walk to the train and funicular stations, exploring Zermatt is a breeze. Indulge in a delicious buffet breakfast each morning before heading out.

Experience the beauty of Zermatt at The Alpenhotel Fleurs de Zermatt and book your stay today!

Important information:

Zermatt is a car-free resort. You have to park your car in Täsch and proceed by train or taxi. During winter it is recommended to reserve a parking space in Täsch well in advance.

Please note that the submitted credit card will be used for the deposit and has to be presented upon check-in.

Please contact the property if you require any extra beds.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for CHF 40 per person per night when using an available cot.
    Children up to and including 4 years old stay for CHF 40 per person per night when using an existing bed.
    Children from 5 years old to 10 years old stay for CHF 60 per person per night when using an existing bed.
    Children from 11 years old to 15 years old stay for CHF 80 per person per night when using an existing bed.
    Children from 5 years old to 10 years old stay for CHF 60 per person per night when using an available extra bed.
    Children from 11 years old to 15 years old stay for CHF 80 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 3525 reviews
Cleanliness: 9.04
Service: 7.51
Location: 9.55
Room Quality: 9
Amenities: 9.03
Value for Money: 9.19
Food and Beverage: 7.04
Overall Experience: 9.21
S
Sandip • couple • ch
9
Hoping to comeback soon
Pros:

nice and quiet place feel like real luxury place.

Cons:

We stayed only 1 night so everything was perfect

2026-05-30 • via Nuitee
M
Marion • solo_traveller • de
8
2026-05-30 • via Nuitee
A
Ashlee • solo_traveller • us
10
2026-05-29 • via Nuitee
M
Maik • solo_traveller • ch
9
Schöne Auszeit.
Pros:

Sehr gute Lage und sehr schöne Zimmer (mit Balkon und recht gross)

Cons:

Etwas unflexibel bei der Checkinzeit.
25 Min. zu früh aber man liess uns in der Lobby warten..... es wurde nicht geprüft ob das Zimmer schon bereit wäre.

2026-05-29 • via Nuitee
M
Miraziz • solo_traveller • uz
10
Pros:

Атмосфера и аура класс 👍

2026-05-29 • via Nuitee
P
Paul • couple • ch
8
Gut, zweckmässig und einigermassen im Preis
Pros:

Das Hotel hat absolut unseren Vorstellungen entsprochen. wir benötigten lediglich ein ordentliches Zimmer mit £Frühstück

Cons:

Wir haben nichts auszusetzen

2026-05-28 • via Nuitee
F
Fr • couple • ch
9
Ich komme sehr gerne wieder.
Pros:

Schön und stimmungsvoll renoviert.
Wellness-Bereich sehr toll.

Cons:

Schade, war der Aussenpool noch nicht zugänglich. - Das Wetter wäre warm genug gewesen.

2026-05-28 • via Nuitee
L
Luca • couple • ch
9
Pros:

Hotel molto bello e pulito. Molto tranquillo. Spazio Spa ben strutturato. Colazione ricca e genuina.

Cons:

Da professionista, le tovaglie (coprimacchia) dei tavoli da colazione non mi hanno entusiasmato. Idealmente si dovrebbe mettere una tovaglia e un coprimacchia. Oppure un runner se non si volesse usare troppe tovaglie.
Ci aspettavamo la piscina esterna aperta, quella interna però ci ha ampiamente soddisfatto.

2026-05-28 • via Nuitee
E
EMILIE • family_with_children • ch
5
2026-05-27 • via Nuitee
M
Marielle • couple • nl
10
Geweldig
Pros:

Top hotel!

Cons:

Buitenzwembad was nog niet open in mei

2026-05-27 • via Nuitee
D
Daniela • extended_group • ch
8
2026-05-27 • via Nuitee
E
EMILIE • family_with_children • ch
6
I dont know if I would go back becs use of this man.
Pros:

Very Nice hôtel, location s good and quiet
Very clean and confy.
Most of the staff was very helpful and nice

Cons:

One Guy from the staff was very agressif and threatenjng for no reason

2026-05-27 • via Nuitee
G
Goumand • couple • ch
9
2026-05-25 • via Nuitee
L
Linda • solo_traveller • us
9
Pros:

Convenient location near bus stop, great breakfast.

Cons:

Need better instructions for heating units in room. V8

2026-05-25 • via Nuitee
L
lhanzo • couple • ch
7
2026-05-25 • via Nuitee
R
Ronald • couple • us
9
Very nice place to stay in Zermatt!
Pros:

It was very nice and the bed was comfortable

Cons:

Our room faced the mountain valley opposite the Matterhorn and there was a hot tub for the neighboring hotel that was party central

2026-05-25 • via Nuitee
S
Sandra • couple • ch
9
2026-05-25 • via Nuitee
F
Flor • solo_traveller • ch
8
2026-05-24 • via Nuitee
C
Claudia • family_with_children • ch
8
2026-05-23 • via Nuitee
C
Chris • solo_traveller • ch
9
Pros:

Das Zimmer, Bett und speziell das Badezimmer hat uns sehr gefallen. Das Zmorgenbuffet hat uns positiv überrascht. Sehr angenehmer Wellnessbereich.

2026-05-23 • via Nuitee