Alpenhotel Fleurs de Zermatt

Hotels
8.7 (3604 reviews)
Unterer Mattenweg 41 , Zermatt , ch

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Poor service
Unsatisfactory breakfast

Categories

Cleanliness
9.04
Generally good cleanliness, but not specifically mentioned.
Service
7.51
Service was noted as very poor in one review.
Location
9.55
Location is excellent and convenient to central areas.
Room Quality
9
Rooms are well-appointed and comfortable.
Amenities
9.03
Amenities include a spa and pool, contributing to a good stay.
Value for Money
9.19
Perceived value was good based on facility quality.
Food and Beverage
7.04
Breakfast options were considered poor in one review.
Overall Experience
9.21
Overall experience was positive despite some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:30

Property Description

Luxurious Alpine Retreat
Located in Zermatt, The Alpenhotel Fleurs de Zermatt is a haven of tranquility. The hotel, renovated in 2013, boasts a wellness area with a hot tub and sauna, perfect for relaxation.

Elegant Rooms with Stunning Views
The bright Alpine-style rooms are furnished with modern amenities like cable TV and Nespresso machines. Guests can enjoy breathtaking Matterhorn views from the south-facing rooms with balconies.

Convenient Location and Exceptional Service
With a short walk to the train and funicular stations, exploring Zermatt is a breeze. Indulge in a delicious buffet breakfast each morning before heading out.

Experience the beauty of Zermatt at The Alpenhotel Fleurs de Zermatt and book your stay today!

Important information:

Zermatt is a car-free resort. You have to park your car in Täsch and proceed by train or taxi. During winter it is recommended to reserve a parking space in Täsch well in advance.

Please note that the submitted credit card will be used for the deposit and has to be presented upon check-in.

Please contact the property if you require any extra beds.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for CHF 40 per person per night when using an available cot.
    Children up to and including 4 years old stay for CHF 40 per person per night when using an existing bed.
    Children from 5 years old to 10 years old stay for CHF 60 per person per night when using an existing bed.
    Children from 11 years old to 15 years old stay for CHF 80 per person per night when using an existing bed.
    Children from 5 years old to 10 years old stay for CHF 60 per person per night when using an available extra bed.
    Children from 11 years old to 15 years old stay for CHF 80 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 3604 reviews
Cleanliness: 9.04
Service: 7.51
Location: 9.55
Room Quality: 9
Amenities: 9.03
Value for Money: 9.19
Food and Beverage: 7.04
Overall Experience: 9.21
J
JOELLE couple fr
10
Pros:

tout était parfait

Cons:

prix élevé .... mais c'est la Suisse !

2026-07-04 via Nuitee
M
Mateusz couple gb
10
Pros:

Everything was perfect

2026-07-04 via Nuitee
M
Marco solo_traveller ch
10
2026-07-04 via Nuitee
L
Laurent couple ch
9
2026-07-04 via Nuitee
N
NAIF solo_traveller sa
7
2026-07-04 via Nuitee
M
Michelle solo_traveller br
10
Pros:

Gostamos de tudo

2026-07-03 via Nuitee
B
Bruno family_with_children ch
9
2026-07-03 via Nuitee
S
Schrob68 solo_traveller ch
9
2026-07-02 via Nuitee
E
Elisabeth solo_traveller ch
10
2026-07-02 via Nuitee
P
PaulHewsonFan couple at
10
Positive Überraschung
Pros:

Das Zimmer inklusive Bad war sehr modern eingerichtet. Die Lage war sehr gut für uns (Bahnhofsnähe). Obwohl wir im Erdgeschoß untergebracht waren, war es extrem ruhig. Das Frühstück war auch okay. Sehr aufmerksam war die Einkaufstasche mit ein paar Goodies.

Cons:

Na ja - Erdgeschoß hat halt keinen spektakulären Ausblick aufs Matterhorn. Aber wir waren ja zum Schlafen dort.

2026-07-01 via Nuitee
Y
Yvonne couple de
10
2026-07-01 via Nuitee
M
Maja family_with_children si
9
Pros:

Nice hotel :)

Cons:

No AC in the room, which was not ideal during the heat wave.

2026-06-30 via Nuitee
M
McGrath couple us
7
2026-06-30 via Nuitee
G
Giulio solo_traveller ch
10
Pros:

Spa con molte possibilità e pulita, camera grande con vista sul Cervino, colazione con molti prodotti freschi e di qualità

2026-06-29 via Nuitee
A
Annette couple ch
8
Gemütlich und erholsam
Pros:

Die Einrichtung, das Design

Cons:

Kann ich dazu nichts sagen😀

2026-06-29 via Nuitee
R
Ryota couple jp
9
2026-06-28 via Nuitee
D
David Nathan family_with_children us
10
2026-06-28 via Nuitee
M
Martine solo_traveller ch
8
Pros:

La piscine et le spa, le pdj est bon et varié. Belle chambre.

Cons:

Le personnel de la réception pas très chaleureux . Un accueil résumé au strict minimum.

2026-06-28 via Nuitee
P
Philippe couple be
10
2026-06-28 via Nuitee
K
Kiyoshi couple jp
10
マッターホルンに抱かれる
Pros:

4回程、宿泊、、快適

2026-06-27 via Nuitee