Promenade Hotel Bintulu

Hotels
8.6 (461 reviews)
Lot 8074, No. 178, Bintulu Sentral Jalan Kindurong , Bintulu , MY
+60 86-858 888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Good value for money
Cons:
Mold in shower room
Lack of amenities
No outside food allowed

Categories

Cleanliness
8.23
Some reviews mentioned cleanliness positively, but also noted issues like mold in the shower room.
Service
9.2
Reviews highlighted friendly and attentive staff consistently across multiple reviews.
Location
9.24
Location was frequently mentioned positively, seen as strategic and convenient.
Room Quality
8.69
Rooms were described as clean and comfortable, meeting expectations.
Amenities
7.72
Lacked some amenities like a gym; however, basic facilities were still functional.
Value for Money
8.68
Good value noted for the price, despite minor complaints.
Food and Beverage
8.23
Food quality was praised, though there were mentions of dietary restrictions and rules.
Overall Experience
8.8
Most guests had a positive stay, with some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:42

Property Description

Central Location & On-Site Bar
Conveniently located in Bintulu, Promenade Hotel Bintulu offers a central base for exploring the city. Unwind after a day of sightseeing at the on-site bar, the perfect place to relax and socialize.

Comfortable Rooms with Modern Amenities
Each air-conditioned room is equipped with a flat-screen TV, safety deposit box, and a private bathroom with complimentary toiletries. Enjoy a restful night's sleep and make use of the provided slippers and hairdryer for added convenience.

Concierge Services & Airport Shuttle
Experience seamless hospitality with a 24-hour front desk offering luggage storage and concierge services. For guests arriving or departing by air, the hotel can arrange for airport shuttle services upon request.

Indulge in a memorable stay at Promenade Hotel Bintulu - book now to secure your accommodation.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 461 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 7.72
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.8
W
Wee • solo_traveller • my
10
2026-09-17 • via Nuitee
A
Ali Imran • solo_traveller • my
8
Good decision
Pros:

Nicest accommodation at the heart of the town. Valued for money and the staffs are exceptional.

Cons:

Nil

2026-09-09 • via Nuitee
F
Frankie Lawrence Mengga • solo_traveller • my
8
2026-09-03 • via Nuitee
A
Abdul • couple • my
10
2026-09-02 • via Nuitee
M
Michelle • couple • my
9
Good value for money. May favourite stay in Bintulu currently🙂 🙂
Pros:

1. The view. U can see the whole city of Bintulu from your room.
2. The room has all basic necessities including iron and hairdryer.
3. The room is quiet and clean.
4. The breakfast has lots of choices.
5. Sometimes parking spot is included.

Cons:

The reception for tv is unclear.

2026-08-24 • via Nuitee
H
helena • solo_traveller • my
1
2026-08-21 • via Nuitee
M
Mohd Aiman Haqim • solo_traveller • my
10
2026-08-10 • via Nuitee
M
Mohd Aiman Haqim • solo_traveller • my
10
2026-08-10 • via Nuitee
C
Catherine Sambai • family_with_children • my
10
2026-08-08 • via Nuitee
C
Claresta • solo_traveller • my
7
Reasonable hotel for business travellers
Pros:

Good location nearby to shops with free parking in front of the hotel. The bed was relatively comfortable and the shower pressure and aircon worked very well.

Cons:

The breakfast wasn't the best but there was no option to opt out of breakfast when booking the hotel. The sink in the bathroom had hairline cracks, which was a bit worrying.

2026-08-07 • via Nuitee
J
Jamal • family_with_children • bn
9
2026-08-03 • via Nuitee
B
Buddie Anak • solo_traveller • my
10
Excellent stay with great service, comfortable rooms, and convenient facilities. Highly recommended!
Pros:

Spacious and secure hotel car park with ample parking spaces. The room was clean, comfortable, and well maintained. The staff were friendly, and the overall stay was pleasant and convenient.

Cons:

No comments. Everything met my expectations, and I had a very pleasant stay.

2026-08-02 • via Nuitee
C
cleopathra • solo_traveller • my
8
Pros:

The bed is comfy. Room is spacious. Location is great.

Cons:

The breakfast is moderate. The taste is just okay. No parking available even the parking is included. Its all booked.

2026-07-22 • via Nuitee
W
Winnie • solo_traveller • my
9
2026-07-21 • via Nuitee
W
Wu Choon • extended_group • bn
10
2026-07-21 • via Nuitee
S
SURAYA • solo_traveller • my
9
Pros:

segala kemudahan ada di sini kwsn strategik. dalam bilik ada peti sejuk, sterika ada disediakn dlm bilik bilik sgt luas. ada dobi berdekatan supermarket dekat terminal dekat.makanan sedap

Cons:

tv x clear, setrika poor kualiti sebab keluar air dan terpaksa brhati2 guna.

2026-07-21 • via Nuitee
W
Wu Choon • extended_group • bn
10
2026-07-21 • via Nuitee
A
Alex B • solo_traveller • my
8
Pros:

Comfortable

Cons:

No fitness facility? No pool?

2026-07-16 • via Nuitee
M
Mohd • solo_traveller • my
9
2026-07-10 • via Nuitee
L
Lee • solo_traveller • my
9
2026-07-05 • via Nuitee