Comfort Inn Benalla

Hotels
•
Comfort
8.3 (1013 reviews)
48 Bridge Street West , Benalla , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient location
Cons:
Uncomfortable beds
Limited amenities
Food service issues

Categories

Cleanliness
8.26
Most reviews praise cleanliness, though some concerns about bed discomfort exist.
Service
8.73
Several reviews highlight the friendliness and helpfulness of the staff.
Location
8.77
Guests appreciate the convenient location, close to the City Centre.
Room Quality
8.22
Rooms are generally clean and comfortable, though some mention old beds.
Amenities
7.75
Issues mentioned with amenities like the unheated pool and lack of microwaves.
Value for Money
8.71
Many reviewers feel the hotel offers good value considering its price.
Food and Beverage
7.76
Limited food options and issues with missed breakfast orders noted.
Overall Experience
8.23
Overall pleasant experiences reported, despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:11

Property Description

Central Location and Relaxing Amenities

Comfort Inn Benalla, centrally located, offers a serene escape with a seasonal indoor pool and spa. Enjoy Free WiFi and Entertainment

Indulge in modern comforts with satellite TV and iPod docking stations in all rooms. Convenient Facilities and Nearby Attractions

Explore Benalla Art Gallery, Botanical Gardens, and Lake Benalla, all within a short walk. Don't miss out on the local activities like fishing, hiking, and bird watching. Everyday Comforts and Services

Relax in air-conditioned rooms with handy amenities like a toaster, fridge, and tea/coffee facilities. End your day with a refreshing shower using complimentary toiletries. Book now for a delightful stay at Comfort Inn Benalla.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ABX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per stay when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1013 reviews
Cleanliness: 8.26
Service: 8.73
Location: 8.77
Room Quality: 8.22
Amenities: 7.75
Value for Money: 8.71
Food and Beverage: 7.76
Overall Experience: 8.23
L
Louise • couple • au
6
Ideal for an overnight stop.
Pros:

The break was simple and really good, not too much. Staff were lovely, pleasant and easy to work with.

Cons:

The was a bedside lamp that wouldn't turn off, needed to place it in a draw to have lights out.

2026-07-03 • via Nuitee
M
muda • family_with_children • au
1
Filthy
Pros:

nothing

Cons:

"Absolutely appalling service. We booked a one-night stay for Friday, 26 June 2026, and were assigned Room 14. We arrived at midnight in freezing weather with our 18-month-old baby, only to find another guest's car parked in the designated spot right in front of our suite. When I called the night staff, they bluntly told me they couldn’t help and to park elsewhere, completely ignoring the fact that I paid for that specific parking spot. They then hung up on me.The next morning at 8:00 AM, I went to the office to lodge a complaint about the massive inconvenience of hauling suitcases and a toddler back and forth in the freezing cold. Instead of an apology, the staff member was incredibly rude and stated, 'your kind keeps on making problems and complains all the time.' This racially motivated, narrow-minded comment is completely unacceptable. You cannot charge full price for a service you fail to fully provide, and then insult paying guests. Avoid this place at all costs."

2026-06-29 • via Nuitee
K
Kodi • solo_traveller • au
10
2026-06-29 • via Nuitee
P
Peter • solo_traveller • au
10
2026-06-28 • via Nuitee
C
Cristina • solo_traveller • au
8
2026-06-21 • via Nuitee
D
Diane • couple • au
8
Nice rooms. Would recommend this for overnight stay.
2026-06-18 • via Nuitee
C
Chris • couple • au
7
2026-06-16 • via Nuitee
R
Robyn • couple • au
8
2026-06-14 • via Nuitee
B
Brett • couple • au
8
2026-06-12 • via Nuitee
B
Bernard • couple • au
8
2026-06-10 • via Nuitee
B
Brooke • solo_traveller • au
9
Comfortable, clean and good value for money. We would stay again.
Pros:

Refreshed nicely. Comfortable beds. Quiet. Good hotel room facilities for the price.

Cons:

The breakfast was a bit dry but I loved the options and service

2026-06-09 • via Nuitee
W
Wayne • solo_traveller • au
10
Great Stay
Pros:

Everything

2026-06-09 • via Nuitee
S
Stephen • couple • au
8
2026-06-09 • via Nuitee
S
selvaraju • family_with_children • au
9
Pleasant Stay
Pros:

Clean and tidy, accessible

2026-06-08 • via Nuitee
R
Roger • couple • au
7
Basic clean and comfortable motel.
Pros:

Clean and comfortable basic motel room.

Cons:

When we arrived the whole place including signage was in darkness. At first we thought it was deserted!

2026-06-07 • via Nuitee
D
David • solo_traveller • au
8
2026-06-06 • via Nuitee
H
Helen • couple • au
9
Pros:

Bed confy

2026-06-04 • via Nuitee
P
peter • family_with_children • au
8
2026-05-31 • via Nuitee
S
Steven • solo_traveller • au
10
Pros:

It was a little pricey for what it was. But otherwise perfect.

Cons:

It's a good clean 3 star motel, but $199 per night is a little high. I've stayed at plenty of places that are the same and better for around $160 per night.
But still everything else about the place was fine.

2026-05-31 • via Nuitee
S
Steve • couple • au
5
Comfortable but sleep interrupted by noise
Pros:

Location parking with trailer

Cons:

Noisy compressor running randomly through the night

2026-05-29 • via Nuitee