Matsuyama New Grand Hotel

Hotels
8.1 (919 reviews)
3-4-10 Nibancho, 790-0002 , Matsuyama , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
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Review Highlights

Pros:
Excellent natural onsen / large public baths (24-hour) and sauna
Very good location near nightlife and airport transport
Spacious, generally clean rooms (no-shoes policy keeps rooms tidy)
Helpful/attentive front-desk staff noted by many guests
Good basic amenities (USB outlets, umbrellas, family rooms)
Reasonable value for money
Cons:
Onsen can be crowded with day visitors at peak times
Inconsistent service: some reports of rude or inattentive staff
Rooms feel somewhat old; occasional room odor and firm/unsatisfactory bed cushioning
Breakfast quality and price inconsistent / some guests found it disappointing

Categories

Cleanliness
8.2
Generally reported as clean (no-shoes rule, tidy rooms); a few comments noted a slight room odor but overall cleanliness is good.
Service
8
Mostly positive staff interactions and specific praise for attentive front-desk service, but isolated reports of unfriendly or inattentive behavior lowered the score slightly.
Location
8.7
Repeatedly praised for convenient location near nightlife and transport (limousine bus to airport, close to shopping/entertainment).
Room Quality
7.8
Rooms described as spacious and comfortable, but several guests noted dated decor, occasional odors, and a desire for improved bed cushioning.
Amenities
8.8
Strong amenities: large natural hot spring, 24-hour baths, sauna, many outlets/USB ports, umbrellas and family-room options; towels/linen/service details occasionally noted.
Value for Money
8.3
Seen as reasonable and good value by multiple guests, though some felt certain paid options (e.g., breakfast) were overpriced.
Food and Beverage
7
Mixed feedback on breakfast: some found it tasty and well-portioned, others called it disappointing or too expensive, producing a below-average score.
Overall Experience
8
Overall positive impressions driven by the onsen, location and comfortable stay, tempered by mixed service and breakfast experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:40

Property Description

Convenient Location
Located just a 15-minute walk from Matsuyama Castle, Matsuyama New Grand Hotel offers easy access to popular attractions and transportation hubs.

Relaxing Amenities
Guests can unwind in the public hot-spring baths, indulge in a rejuvenating massage, and enjoy the comfort of air-conditioned rooms with modern amenities.

Additional Services
Facials, aroma treatments, and a coin-launderette are available on-site, ensuring a convenient and enjoyable stay for all guests.

To experience the perfect blend of comfort and convenience, book your stay at Matsuyama New Grand Hotel now.

Important information:

Guests without a meal plan who want to eat breakfast at the property must make a reservation at least 1 day in advance by 21:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MYJ

Location

Guest Reviews

8.1
Based on 919 reviews
Cleanliness: 8.2
Service: 8
Location: 8.7
Room Quality: 7.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 7
Overall Experience: 8
T
Toru • solo_traveller • jp
8
2026-09-18 • via Nuitee
I
Isabel • solo_traveller • de
10
Pros:

Das japanische Zimmer war super

2026-09-18 • via Nuitee
M
Mitsuru • solo_traveller • jp
8
2026-09-15 • via Nuitee
Y
yoshihisa • solo_traveller • jp
6
Cons:

風呂場にジャグジーがあれば良かった

2026-09-14 • via Nuitee
A
Amarprith • solo_traveller • us
8
Acceptable
Pros:

Close to okaido shopping center

Cons:

Only one pillow was provided

2026-09-12 • via Nuitee
H
Hsiaowen • solo_traveller • tw
9
2026-09-12 • via Nuitee
小作 • solo_traveller • jp
8
大街道近く、お城観光にら
Pros:

スタッフさんの対応、大浴場、サウナ、ロケーション

Cons:

アメニティの少なさ

2026-09-09 • via Nuitee
M
muneatsu • family_with_children • jp
8
非常に満足です
Pros:

朝食とお風呂が良かった。

Cons:

特に問題なし

2026-09-09 • via Nuitee
T
Tai-Chi • solo_traveller • tw
10
2026-09-08 • via Nuitee
佳奈子 • solo_traveller • jp
9
2026-09-08 • via Nuitee
安藤 • solo_traveller • jp
7
2026-09-08 • via Nuitee
M
MUTSUKO • couple • jp
8
満足
Pros:

お値段以上で部屋が広いです
大浴場も、２つの温度設定もあり快適。

Cons:

ホテルの入り口わかりづらかった
裏側から来たので…

2026-09-07 • via Nuitee
小作 • solo_traveller • jp
8
宿泊目的に一つお風呂をご希望の方はぜひ
Pros:

スタッフの対応、大浴場・サウナ付き、大浴場がAll night使える、ロケーション

Cons:

アメニティの少なさ

2026-09-07 • via Nuitee
K
Kenichi • solo_traveller • jp
8
2026-09-06 • via Nuitee
祐子 • solo_traveller • jp
8
2026-09-03 • via Nuitee
T
TAMAMI • solo_traveller • jp
8
快適
Pros:

部屋が広い
トイレが最新のものだった
カーテンが二重で良かった
カードキーを差して電源をつけるものではなかったので、このタイプのほうが好き
コンセントが多い
1番嬉しかったのは
洋服をかける場所が壁際で
ハンガーがたくさん用意されていたこと

Cons:

ないです

強いて言えば
枕の高さが高かった
首が痛かった

1人で宿泊でしたが
コップは二つずつ用意して欲かった

アクセサリーを置いておける
小さなボックスがあると嬉しいかも

2026-09-03 • via Nuitee
さっちゃん • solo_traveller • jp
8
2026-09-01 • via Nuitee
おだ • extended_group • jp
9
トータルで見ると『いいお宿』です。
Pros:

スタッフさんが親切だった事、お部屋も廊下も綺麗だった事。何より商店街に近くて立地がとても良いと思いました。

Cons:

夜中３〜4時だったかに女風呂の掃除が入る、と言う事だったと思いますが、5時だったか6時だったかにお風呂に行ったら、排水が悪くて足元まで水がたまって流れなかったので、排水口を見たら掃除後とは思えないくらい髪の毛が溜まってて‥‥。
そう思ってみると、脱衣室にも髪の毛が結構落ちてたり‥‥と。お部屋も廊下も綺麗だったのに、それがとても残念でした。

2026-08-31 • via Nuitee
K
KEIKO • solo_traveller • jp
7
Pros:

天然温泉♨️の ぬる湯が ゆったり☺️駐車場も すぐ近くにあり アーケードも近く 食事処にも　息子一家と 宿泊し フロントの方が モーニング店について 丁寧に 優しく教えてくれました

Cons:

部屋着が ポリエステル　綿が いい

2026-08-29 • via Nuitee
S
Sae • solo_traveller • jp
10
Pros:

街から近い、駐車場が近く、スタッフが親切、朝ごはんがすごく美味しい、温泉が湧いてる、マッサージの『和み』が超気持ちいい！

Cons:

なし。

2026-08-27 • via Nuitee