Kingsgate Hotel Durrat

Hotels
7 (6527 reviews)
Al Madinah Al Munawwarah 42311 - 2451, Unit No 7079, 7077 Abu Dujanah Al Ansari- Badaah Dist , Al Madinah , SA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Extremely close to Masjid al-Nabawi (5–15 min walk)
Many staff singled out as helpful and proactive (multiple named employees)
Affordable pricing noted by several guests
Parking available and staff accommodated vehicle parking
Cons:
Rooms are congested/small; extra beds often crammed into rooms
Cleanliness issues reported (sheets, general room hygiene)
Breakfast poor and repetitive; limited restaurant menu choices
Parking can be limited at times; some maintenance/AC problems

Categories

Cleanliness
5
Multiple guests complained about poor cleanliness (soiled linens, general room cleanliness, issues with sheets); a few individual housekeeping staff were praised but overall cleanliness is reported as subpar.
Service
9.3
Consistently praised staff and named employees (e.g., MD Rokib, MD Shariful Islam, Mohammad R., Yazeed, Shakir, Saif, Munna, Abdulaziz) for helpfulness, proactivity and housekeeping — service is a strong point.
Location
9.7
Very close to Masjid al-Nabawi (reports of ~5–15 minute walk, close to gates) — location repeatedly highlighted as a primary positive.
Room Quality
5.5
Frequent comments that rooms are congested/small, extra beds crammed into rooms and occasional AC problems; some positive mentions of room attendants but room size/comfort is a weakness.
Amenities
6
Parking is available and appreciated but sometimes limited; bar/restaurant options are limited (e.g., few choices beyond Indonesian food); some maintenance/renovation needs reported.
Value for Money
7.5
Several guests noted an excellent or acceptable price relative to location; some felt breakfast not included detracted from perceived value.
Food and Beverage
4.5
Multiple complaints about poor, repetitive breakfast and limited restaurant choices; food offering considered weak for international guests.
Overall Experience
8.5
Overall stay is positive due to exceptional location and attentive staff, but diminished by cramped rooms, cleanliness issues and limited F&B options.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:01

Property Description

Luxurious Accommodation
Experience a stay like no other at Durrat Al Eiman Hotel - فندق درة الايمان, just a stone's throw away from the Prophet's Mosque. The vibrant rooms with wooden decor offer modern amenities such as a flat-screen TV, safety deposit box, and mini bar for your comfort.

Convenient Services
Indulge in the convenience of on-site dining and take advantage of laundry, dry cleaning, and room service facilities during your stay. With free parking available and a 24-hour front desk, your needs are catered to promptly.

Ideal Location
Situated a short distance from Prince Mohammed Bin Abdul Aziz International Airport, our hotel ensures easy access for travelers. Book your stay now and immerse yourself in comfort and luxury at Durrat Al Eiman Hotel - فندق درة الايمان.

Important information:

Please note non refundable policy will apply on bookings over 5 rooms and will be charged full amount of the booking any time after the booking is made.

Guests coming from the UK will be required to submit a copy of the credit card bearing the same guest name and passport copy to the property at the time of booking.

During Ramadan all bookings including breakfast will have full Suhur buffet instead. There will be no other breakfast served after sunrise, but non-fasting guests are welcome to explore the room services menu.

Parking is subject to availability upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Location

Guest Reviews

7
Based on 6527 reviews
Cleanliness: 5
Service: 9.3
Location: 9.7
Room Quality: 5.5
Amenities: 6
Value for Money: 7.5
Food and Beverage: 4.5
Overall Experience: 8.5
A
Abdulsalam • couple • sa
8
Pros:

الفندق

Cons:

ازعاج المصريين

2026-09-17 • via Nuitee
S
Serik • solo_traveller • sa
10
Pros:

Персонал очень хороший особенно Мухоммадин он очень хороший человек

2026-09-17 • via Nuitee
M
Moustafa • solo_traveller • eg
7
Good
Pros:

friendly cooperative staff

2026-09-17 • via Nuitee
M
Mohamed • family_with_children • sa
5
2026-09-17 • via Nuitee
M
Mohamed • solo_traveller • sa
10
Pros:

كان الطاقم بالكامل علي احسن حال
والعامل علي حسن

2026-09-16 • via Nuitee
M
Muhammad Usman • solo_traveller • pk
6
2026-09-16 • via Nuitee
N
Naeem • solo_traveller • gb
1
2026-09-14 • via Nuitee
H
Humira • couple • pk
8
2026-09-14 • via Nuitee
S
Sibel • solo_traveller • tr
8
Pros:

Mescise yakınlığı...sakinliği sessizliği..çalışanlar...odada çay kahve olması ..hergün kapıyı çalıp çöpü almaları...hergün su peçete vs ihtiyac sormaları.

2026-09-12 • via Nuitee
D
Dr Abdulrahman Aliyu • solo_traveller • ng
10
A fantastic place feeling like home
Pros:

The ease of going about everything about the hotel and the staff are so fantastic especially AbdusSobur who has been exceptionally helpful

Cons:

The stc network was poor in the 7th floor and the room we stayed, otherwise everything was good including Wi-Fi. The hotel is always my choice

2026-09-12 • via Nuitee
M
Muneeb • extended_group • sa
10
2026-09-11 • via Nuitee
R
Radwa • couple • eg
10
2026-09-09 • via Nuitee
A
Anjum • family_with_children • au
8
Close to Haram. Nice and clean. Good value for money
Pros:

Very close to Haram ladies side. shops and dining places at the doorstep. right next to Moven Pic hotel which costs way more

Cons:

Nothing much to dislike as they charged way lesser than other fancy hotels right next to it. Just that sometimes the lifts get too crowded but that's in every hotel i guess

2026-09-09 • via Nuitee
A
Asif • couple • us
10
Pros:

Staff is very good and cooperate . Most people on floor Tarek brother and Sohjod brother is excellent.

2026-09-07 • via Nuitee
M
Mohamed • couple • ch
6
2026-09-07 • via Nuitee
مجذوب • solo_traveller • sd
10
Pros:

جميل ونظيف

2026-09-05 • via Nuitee
K
Kassoum • solo_traveller • fr
9
I really enjoyed my stay at this hotel in Medina. The housekeeping staff were very kind, professional, and attentive. A
Pros:

I really enjoyed my stay at this hotel in Medina. The housekeeping staff were very kind, professional, and attentive. A special thank you to Nazrul Isman and Nayem for their excellent work, kindness and availability. The room was always clean and well maintained.

2026-09-05 • via Nuitee
S
Shamsul • family_with_children • gb
7
Good location and value, but lift delays and inconsiderate guests were drawbacks
Pros:

I booked two rooms, 1320 and 1305, both were directly in front of the lifts and little bigger than the other rooms on the side. I previously stayed in 1321.

The hotel is located quite close to Gates 328, 329 and 330, which I would say are around a five-minute walk away. There are also a few shops nearby, which is very useful.

I particularly like the convenience of being able to access the rooms directly from street level. However, during prayer times, you could potentially be waiting up to 15 minutes for a lift. This is partly because many guests may not be familiar with using lifts and often press multiple buttons or enter without checking the direction of travel, which can make the lifts quite slow at busy times.

Overall, the hotel is perfectly adequate for the price, particularly for someone travelling from the Western world with reasonable expectations of a budget hotel. However, the majority of guests appear to be from Pakistan and Malaysia, and the hotel's overall quality, facilities and feel seem to be geared towards the expectations of its main customer base.

That said, for the price and location, I would consider staying here again.

A big thank you to the Housemen staff on Floor 11 and Floor 13, Tamim Hasan, MD Saiful, Mohammed Monna, Junaid and Shakil.

Also, thank you to Assem Hisham who was very helpful and tried his best to find us the two rooms on the same floor because we had small children, he really tried hard and made us happy even though the hotel was very busy.

Cons:

The delays with the lifts around salah times are not necessarily the fault of the hotel, but rather a result of how some guests use them. However, I did encounter an issue with guests smoking in the hallway, which I was quite surprised to see happening.

I politely pointed this out to an elderly gentleman, using the usual international hand gestures to indicate that smoking was not permitted. Unfortunately, there appeared to be a misunderstanding, and rather than realising I was asking him not to smoke, he thought I was asking him for a cigarette!

This was certainly a first for me and something I have never encountered in a hotel before.

2026-09-04 • via Nuitee
S
Shamsul • family_with_children • gb
7
Good location and value, but lift delays and inconsiderate guests were drawbacks
Pros:

The hotel is located quite close to Gates 328, 329 and 330, which I would say are around a five-minute walk away. There are also a few shops nearby, which is very useful.

I particularly like the convenience of being able to access the rooms directly from street level. However, during prayer times, you could potentially be waiting up to 15 minutes for a lift. This is partly because many guests may not be familiar with using lifts and often press multiple buttons or enter without checking the direction of travel, which can make the lifts quite slow at busy times.

Overall, the hotel is perfectly adequate for the price, particularly for someone travelling from the Western world with reasonable expectations of a budget hotel. However, the majority of guests appear to be from Pakistan and Malaysia, and the hotel's overall quality, facilities and feel seem to be geared towards the expectations of its main customer base.

That said, for the price and location, I would consider staying here again.

A big thank you to the Housemen staff on Floor 11 and Floor 13, Tamim Hasan, MD Saiful, Mohammed Monna, Junaid and Shakil.

Also, thank you to the front Receptionist Assem Hisham who was very helpful and tried his best to find us the two rooms on the same floor because we had small children, he really tried hard and made us happy even though the hotel was very busy.

Cons:

The delays with the lifts around salah times are not necessarily the fault of the hotel, but rather a result of how some guests use them. However, I did encounter an issue with guests smoking in the hallway, which I was quite surprised to see happening.

I politely pointed this out to an elderly gentleman, using the usual international hand gestures to indicate that smoking was not permitted. Unfortunately, there appeared to be a misunderstanding, and rather than realising I was asking him not to smoke, he thought I was asking him for a cigarette!

This was certainly a first for me and something I have never encountered in a hotel before.

2026-09-04 • via Nuitee
M
Mesut • solo_traveller • tr
10
Pros:

Her zaman geleceğim bir otel

2026-09-03 • via Nuitee